Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#10626672August 20, 2014
VISIBILITY/WIPER
VEHICLE'S WINDSHIELD WIPERS ACTIVATED IN THE OFF POSITION AND WOULD NOT RESPOND TO OPERATOR'S ACTIONS. PROBLEM REQUIRED REMOVAL OF FUSE 17 TO STOP WIPER ACTION. PROBLEM MANIFESTED WITHOUT WARNING. DIAGNOSED AS FAULTY WIPER MOTOR DUE TO POOR DRAINAGE OF UPPER AND LOWER WIPER TRAYS AT AND AROUND THE LOCATION OF THE WIPER MOTOR. SOLUTION REQUIRED REPLACEMENT OF WIPER MOTOR; THOROUGH CLEANING OF UPPER AND LOWER WIPER TRAYS; REPLACEMENT OF WEATHERSTRIP ALONG LOWER WIPER TRAY; AND REPLACEMENT OF SCREEN AND GASKET OVER PASSENGER-SIDE AIR INTAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625822August 17, 2014
STEERING
CORRECTED DESCRIPTION FOR COMPLAINT 10618222: DRIVING ON HIGHWAY AT 70 M.P.H., NOTICED INCREASING "PLAY" IN STEERING WHEEL; STOPPED AT REST AREA. WHEN READY TO LEAVE, STARTED TO BACK OUT AND TURNED STEERING WHEEL LESS THAN 1/2 TURN TO THE LEFT. I HEARD/FELT SOMETHING "POP," AT WHICH POINT THE STEERING WHEEL WOULD SPIN FREELY AND NO LONGER AFFECTED THE FRONT WHEELS--COMPLETE LOSS OF STEERING CONTROL. HAD CAR TOWED TO A FORD DEALER, WHO CONFIRMED THE STEERING COLUMN HAD BROKEN COMPONENTS. THE DEALER ALSO NOTED THAT THIS VEHICLE HAD PREVIOUSLY RECEIVED REPAIRS TO THE STEERING UNDER FORD RECALL 13S08. FORD DEALER STATED THEY HAD CONTACTED FORD MOTOR COMPANY ABOUT COVERING ALL OR PART OF THE REPAIR, BUT "CORPORATE HAD REFUSED." THE EXPENSIVE REPAIR ($1,093.60) WAS ALL MINE. CAN 'T HELP BUT WONDER IF THE RECALL REPAIR WENT FAR ENOUGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620638August 7, 2014
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2003 FORD CROWN VICTORIA. WHILE MAKING A RIGHT TURN AT AN UNKNOWN SPEED, THE REAR AXLE FRACTURED WITHOUT WARNING. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 04V328000 (SUSPENSION). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618158August 1, 2014
FUEL/PROPULSION SYSTEM, ENGINE
UNDER NORMAL DRIVING CONDITIONS AT APPROXIMATELY 25 MPH I BEGAN TO SMELL A SWEET BURNING SCENT THAT I QUICKLY RECOGNIZED AS COOLANT. I PULLED OVER & INSPECTED THE ENGINE COMPARTMENT. THE FIRST THING I OBSERVED AFTER REMOVING THE PLASTIC FACIA FROM THE TOP OF THE ENGINE WAS A CRACK IN THE WATER TEMPERATURE SENSOR HOUSING RIGHT IN FRONT ON THE TOP PASSENGER SIDE OF THE INTAKE MANIFOLD. I WAS LESS THAN A BLOCK FROM MY HOME SO I DROVE HOME AND HAD IT TOWED INTO HARVEY'S AUTO THE NEXT DAY. [XXX] HAS TOLD ME THAT THERE WAS A RECALL ON THIS INTAKE MANIFOLD AND AS THE ORIGINAL OWNER I SHOULD HAVE BEEN NOTIFIED ABOUT THIS RECALL. I WAS NEVER INFORMED OF ANY RECALLS. [XXX] PLACED A TEMPORARY WELD WHICH HAS HELD UP JUST FINE, HOWEVER HE SAID THAT THERE ARE SEVERAL OTHER ISSUES WITH THE STRUCTURAL INTEGRITY OF FORDS ORIGINAL DESIGN AND THAT ULTIMATELY THE MANIFOLD WILL FAIL AT THESE WEAK POINTS WITH TIME. I DON'T PUT HEAVY MILES ON MY VEHICLE & ONLY HAVE 41,102 MILES ON IT NOW. ALL SERVICES HAVE BEEN PERFORMED AT 3000 MILE INTERVALS FROM AUTHORIZED MECHANICS. I HAVE ALL RECEIPTS OF MY SERVICE RECORDS AND FEEL THAT THE ONLY REASON I DIDN'T EXPERIENCE A FAILURE EARLIER IS BECAUSE OF MY DILIGENT EFFORTS TO FOLLOW THE RECOMMENDED SERVICE INTERVALS SET FORTH IN THE VEHICLES MAINTENANCE LOG. I FEEL THAT IT WAS AND STILL IS THE RESPONSIBILITY OF FORD TO SEEK OUT ALL OWNERS UNTIL EACH VEHICLE HAS BEEN REPAIRED. THE OF RECALL EXPIRED IN 2009 ACCORDING TO FORD CUSTOMER SERVICE BUT I FEEL THAT THERE SHOULD HAVE BEEN MORE EFFORT BY FORD MOTORS TO INFORM ALL OWNERS OF THIS DEFECT. I WOULD APPRECIATE IT IF FORD WOULD ACCEPT RESPONSIBILITY FOR SELLING A KNOWN FAULTY ITEM AND EXTEND AND HONOR THEIR ORIGINAL RECALL REPARATIONS FOR MY VEHICLE. I DID MY PART IN FOLLOWING ALL SERVICE REQUIREMENTS AND THEY SHOULD AS WELL. THANK YOU FOR YOUR ASSISTANCE AND TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618222August 1, 2014
STEERING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME LOOSE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS CONFIRMED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617590July 30, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 FORD CROWN VICTORIA. WHILE MAKING A RIGHT TURN AT APPROXIMATELY 20 MPH, THE PASSENGER SIDE OF THE VEHICLE T-BONED BY ANOTHER VEHICLE, THAT RAN A STOP SIGN. THE DRIVER SIDE AIR BAG PARTIALLY DEPLOYED. THE CONTACT SUSTAINED A FRACTURED RIB, BRUISED LUNGS, AND CONTUSIONS ON THE HEAD. THE PASSENGER SEATED IN THE REAR WAS FATALLY INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 252,000. UPDATED 8/28/14*CN THE CONSUMER STATED THE AIR BAG CAUGHT FIRE. UPDATED 09/18/14
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
1
#10615584July 23, 2014
ENGINE, STEERING
I WAS RESPONDING AS A VOLUNTEER AMBULANCE EMT FROM MY RESIDENCE TO THE FIRE STATION FOR AN EMERGENCY CALL WHEN THE STEERING LOCKED UP. I TRIED TO TURN THE STEERING WHEEL BACK AND FORTH WHILE APPLYING THE BRAKES AND IT BEGAN TO STEER AGAIN. I CONTINUED TO THE STATION ABOUT 3/4 MILE AWAY, MADE THE AMBULANCE CALL. UPON COMPLETION OF THE CALL I LIFTED THE HOOD AND OBSERVED THE LOWER JOINTS OF THE STEERING SHAFT WERE RUSTY AND CORRODED. I SPRAYED THE JOINT WITH WD-40 AND TURNED THE STEERING BACK AND FORTH. IN PREPARATION FOR A TRIP TWO DAYS LATER I WAS CHECKING THE VEHICLE AND FOUND THE "EXHAUST HEAT SHIELD" LYING ON THE FRAME BETWEEN THE ENGINE AND FRAME. IT WAS THEN I FIGURED THE PART HAD COME OFF AND JAMMED BETWEEN THE STEERING SHAFT AND THE FRAME CAUSING A MOMENTARY LOSS OF STEERING CONTROL. I HAVE NOT REPLACED THE HEAT SHIELD. AFTER A FACTORY RECALL REPLACEMENT OF THE LOWER SHAFT RESULTED IN THE CAR STEERING LIKE NEW WITH VERY LITTLE EFFORT FOR A MONTH OR SO. I THEN NOTICED THE STEERING SEEMED TO BIND AGAIN AT TIMES. I LOOKED AND THE UPPER STEERING SHAFT IS CORRODED SO I SPRAYED THE U JOINT CONTAINED IN THE UPPER SHAFT WITH LUBRICANT. I CONTACTED THE DEALER WHO SAID THE UPPER SHAFT WAS NOT PART OF THE RECALL SO I CALLED FORD AND WAS TOLD THE SAME THING. THE UPPER SHAFT JOINT IS EXPERIENCING THE SAME FAILURE AS THE LOWER SHAFT. CORROSION IN THE U JOINT IS CAUSING THE NEEDLE BEARINGS TO NOT OPERATE PROPERLY RESULTING IN MORE DIFFICULT TURNING OF THE STEERING. I LUBRICATE THE JOINT AT TIMES. I BELIEVE THE "UPPER STEERING SHAFT" SHOULD BE INCLUDED IN A RECALL DUE TO CORROSION EFFECTING THE PARTS DUE TO DESIGN NOT SUFFICIENT TO PREVENT CONTAMINATES FROM ENTERING THE STEERING U JOINTS. THE "EXHAUST HEAT SHIELD" WAS DETERIORATED DUE TO CORROSION OF THE MOUNTING HOLES USED TO SECURE THE SHIELD TO THE EXHAUST MANIFOLD MOUNTING BOLTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615864July 23, 2014
EXTERIOR LIGHTING
MY CAR WAS RECALLED IN APRIL FOR A LIGHTING DEFECT THAT CAN CAUSE THE HEADLIGHTS NOT TO WORK. SINCE MY HEADLIGHTS HAD JUST MALFUNCTIONED AND DIDN'T WORK, I WAS GLAD THE CAR WAS TO BE FIXED. I CALLED THE DEALER TO SCHEDULE THE REPAIR AND WAS TOLD THE PARTS WERE ON BACK ORDER. I CALLED AGAIN AND AGAIN AND THE PARTS ARE STILL NOT AVAILABLE. IT HAS BEEN ALMOST FOUR MONTHS WITHOUT HEADLIGHTS. THE CAR IS UNUSABLE AT NIGHT OF COURSE. FOUR MONTHS AND THEY CAN'T GET THE PART. UNBELIEVABLE! TALK ABOUT A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614923July 21, 2014
EXTERIOR LIGHTING
SEVERAL TIMES I HAVE BEEN DRIVING AT NIGHT AND MY HEAD LIGHTS WILL SHUT OFF. THE OCCURRENCES HAVE BEEN AT DIFFERENT SPEEDS ANYWHERE FROM 30 M/HR TO 70 M/HR. THEY HAVE ALWAYS COME BACK ON BUT I HAVE HAD TO WAIT ANYWHERE FROM ONE MINUTE TO AN HOUR BEFORE THEY WOULD COME BACK ON. NORMALLY I TRY TO SWITCH THE LIGHTS ON AND OFF SEVERAL TIMES FOR THEM TO COME BACK ON. SOMETIMES I WOULD HAVE TO PULL THE CAR OVER PUT IN PARK TURN CAR OVER MESS WITH LIGHT SWITCH FOR THEM TO COME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614982July 21, 2014
STEERING
TL* THE CONTACT OWNS A 2007 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME HARD TO MANEUVER. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED UNDER RECALL NHTSA CAMPAIGN ID NUMBER: 13V385000 (STEERING). HOWEVER, THE FAILURE RECURRED. THE AUTHORIZED DEALER HAD NOT CONFIRMED IF THE UPPER PORTION OF THE STEERING SHAFT NEEDED TO BE INSPECTED AND REPAIRED WHEN THE RECALL REPAIR WAS PERFORMED. THE VEHICLE WAS TO BE TAKEN BACK TO THE AUTHORIZED DEALER FOR FURTHER INSPECTION, DIAGNOSIS AND REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. UPDATED 10/02/14*LJ UPDATED 3/3/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614792July 20, 2014
EXTERIOR LIGHTING
HEADLIGHTS WENT OUT WHEN DRIVING ON THE HIGHWAY. IS FORD TURNING INTO GM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610431July 14, 2014
STEERING
POWER STEERING STARTED CATCHING AND COULDN'T TURN THE STEERING WHEEL SMOOTHLY. HIT A CURB WITH MY TIRE AND ALMOST HIT ANOTHER CAR. STILL JAMMING BUT I DON'T HAVE ENOUGH MONEY TO TAKE IT INTO A DEALERSHIP. HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610451July 14, 2014
ENGINE
THE HEAT SHIELD COVERING THE LEFT SIDE ENGINE EXHAUST MANIFOLD HAD CORRODED AROUND THE ATTACHING BOLTS ALLOWING THE SHIELD TO FALL AGAINST THE STEERING SHAFT. I REMOVED THE SHIELD BEFORE IT COULD INTERFERE WITH THE STEERING FUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608870July 8, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 CROWN VICTORIA. THE CONTACT STATED THAT THE VEHICLE HEAD LIGHTS FAILED TO TURN ON. THE CONTACT HAD TO TURN THE SWITCH ON AND OFF SEVERAL TIMES BEFORE THE HEAD LIGHTS ACTIVATED. THE CONTACT TURNED ON THE EMERGENCY FLASHERS AND THE VEHICLE RESUMED ITS NORMAL OPERATION NEARLY FIFTEEN MINUTES LATER. THE FAILURE OCCURRED ON THREE DIFFERENT OCCASIONS. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE 128,000. UPDATED 10/02/14*LJ THE CONSUMER STATED THE DEALER WAS CONTACTED AND HAS NOT BEEN ABLE TO RETRIEVE THE NECESSARY PART TO REPAIR THE VEHICLE. UPDATED 03/9/15 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605582June 24, 2014
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I CAME TO NORMAL STOP AT 4 WAY STOP SIGN. STARTED ACROSS ROAD AND VEHICLE TO MY LEFT FAILED TO YIELD RIGHT OF WAY AND I HAD TO PANIC STOP. AS I HIT BRAKES FOR PANIC STOP, ENGINE RPM WENT TO MAX, PULLING CAR FORWARD WHILE I WAS HARD ON BRAKES. I MISSED VIOLATOR BY ONLY INCHES. AS SOON AS I LET OFF BRAKES, ENGINE RPM RETURNED TO NORMAL. FORD DEALER HAS PREVIOUSLY CONCLUDED I HIT GAS INSTEAD OF BRAKES. THIS IS TOTALLY ABSURD IN EVERY INSTANCE OF THIS EVENT. HAD I HIT THE BRAKES IN THIS LATEST INCIDENT, I WOULD HAVE TOTALED THE CAR I WAS TRYING TO AVOID. I AM REPORTING THIS INCIDENT (ONE OF AT LEAST A HALF DOZEN PREVIOUS INCIDENTS) BECAUSE THIS WAS SO CLOSE TO AN ACCIDENT. IN PAST INCIDENTS I HAVE STOPPED "BRAKE/INCREASE RPM" BY SIMPLY CUTTING OFF IGNITION. THIS REPORTED INCIDENT HAPPENED SO FAST, I HAD NO TIME TO CUT IGNITION, NOR WOULD THIS HAVE BEEN A GOOD TIME TO CUT IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605396June 23, 2014
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2003 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A HUMMING NOISE NEAR THE REAR DRIVER'S SIDE TIRE AND THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THAT THE REAR DRIVER'S SIDE WHEEL BEARING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599170June 18, 2014
ENGINE
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR A DIAGNOSTIC BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 34,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604294June 18, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2003 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE TRAVELING 30 MPH, THE HEADLIGHTS FAILED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000 AND THE CURRENT MILEAGE WAS 131,989.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598188June 13, 2014
EXTERIOR LIGHTING
DRIVING FROM WALMART AND MY HEADLIGHTS WENT OUT WHEN I TURNED MY LEFT DIRECTIONAL NOW AFTER 10 MINS OF HAVING HEADLIGHTS ON THEY TURN OFF ON THEIR OWN. I HAD THIS CAR FOR ALMOST 1 YEAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595353June 1, 2014
STEERING
STEERING COLUMN (LOWER SHAFT) WAS REPLACED BY ALL AMERICAN FORD IN PARAMUS NJ ON 25 OCTOBER 2011 WITH A LATER TYPE SHAFT (PER RECEIPT A 2006 PART NUMBER). STEERING NOW BINDS SEVERELY AT ANY SPEED, PARTICULARLY ALONG THE CENTER, IN MILD TURNS (SUCH AS ON A HIGHWAY). HAVE ATTEMPTED TO LUBRICATE THE U-JOINTS, BUT THE EFFECT IS ONLY TEMPORARY. VEHICLE IS UNSAFE TO DRIVE AT THIS POINT, AND IT IS UNACCEPTABLE THAT A CRITICAL SYSTEM SUCH AS STEERING SHOULD FAIL SO SHORTLY IN THE VEHICLES LIFE SPAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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