Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#10694139March 13, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1997 FORD CROWN VICTORIA. WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TIRES, TIE RODS, BALL JOINTS, BRAKES, AND BATTERY WERE REPLACED. HOWEVER, THE FAILURE KEPT RECURRING. ON ANOTHER OCCASION, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE VEHICLE WAS DIAGNOSED WITH AN UNKNOWN ELECTRIC FAILURE THAT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693533March 11, 2015
STEERING
WHILE STEERING, THE STEERING COLUMN SEEMS TO LOCK AND CLICK WHEN MOVING FROM SIDE TO SIDE. COULD ACTUALLY FEEL IT THRU THE STEERING WHEEL. IT GETS HARD TO TURN AND HAVE TO FIGHT IT TO MOVE THE STEERING WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691250February 28, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
*BRAKE LIGHT SWITCH REPLACED EVERY FEW THOUSAND MILES, RESULTING GEAR SHIFT TO BE STUCK IN PARK. *CRUISE CONTROL DISABLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669016February 25, 2015
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
1997 FORD CROWN VICTORIA. VEHICLE HAS HAD REPAIRS DONE IN THE PAST AND STILL RECEIVES SAME PROBLEMS DUE TO RECALL. *TA THE CONSUMER STATED THE VEHICLE INTERMITTENTLY SHUT DOWN. A DIAGNOSE REVEALED A PROBLEM WITH THE LIGHTING CONTROL MODULE. ONCE IT WAS REPLACED, THE CONSUMER DID NOT EXPERIENCE ANY MORE PROBLEMS UNTIL THE SUMMER 2014 WHEN THE SAME PROBLEM RECURRED. AGAIN, THE LIGHTING CONTROL MODULE WAS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689954February 23, 2015
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHT WENT OUT WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO DEALER, WHERE IT WAS DIAGNOSED THAT THE LIGHT MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689410February 19, 2015
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2006 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE VEHICLE REVVED UP TO 5,000 RPMS WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED RANDOMLY. IN ADDITION, THE REAR WHEELS SPUN WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT. THE VEHICLE WAS HELD BY THE DEALER FOR THREE MONTHS AND THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER INSTRUCTED THE DEALER TO REPLACE THE SENSOR IN THE THROTTLE BODY CONTROL, BUT THE REPAIR DID NOT REMEDY THE FAILURE. THE CONTACT STATED THAT THE ONLY THING THAT STOPPED THE FAILURE WAS BY PLACING THE VEHICLE IN NEUTRAL AND CONTINUOUSLY ATTEMPTING TO TURN THE IGNITION OFF. THE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683532February 15, 2015
SUSPENSION, STEERING, WHEELS
I WAS A PROFESSIONAL MECHANIC AND WENT TO SCHOOL FOR IT ALSO WITH OVER TEN YEARS EXPERIENCE IN THE FIELD ! THIS IS THE STORY I DECIDED TO REPLACE UPPER AND LOWER BALL JOINTS AND OUTER TIE ROD ENDS WITH UPPER CONTROL ARM BUSHINGS AND WHEEL BEARING HUB ASSEMBLY'S ALL AT THE SAME TIME TO AVOID A VEHICLE BREAKDOWN LIKE WHAT JUST HAPPENED ! THE CAR HAD ABOUT 54000 MILES ON IT WHEN I DID THIS WITH ME KNOWING THESE PARTS WERE ABOUT TO GO OUT DUE TO WEAR BEFORE 75000 MILES AT THE LATEST FROM EXPERIENCE ON AVERAGE ! BUT THIS IS THE COMPLAINT AND CONCERN ! MY LOWER PASSENGER FRONT BALL JOINT SEPARATED AT ABOUT 84000 MILES ON THE CAR WHICH IS ONLY THIRTY THOUSAND MILES OF LIFE ON THIS BALL JOINT ! NOT REASSURING AT THE LEAST ! EVEN UNDER EXTREME DRIVING I HAVE FOUND BALL JOINTS TO LAST AT LEAST 50000 MILES BEFORE GOING BAD ! THE BALL JOINT IS A DRIVE WORKS BRAND PART #DW-K8685 ADVANCE AUTO PARTS BRAND BUT HERE IS THE STRANGE PART THEY DO NOT KNOW WHO MAKES THEIR PARTS EVEN WHEN YOU CALL THEIR 1-800 # ARE THESE PARTS TESTED OR BUILT TO FEDERAL SAFETY STANDARDS THESE BALL JOINTS IF THEY SEPARATE ON THE FREEWAY CAN KILL PEOPLE THIS IS A SERIOUS SUBJECT ! I WAS BLESSED THIS BALL JOINT SEPARATED AT ABOUT 20 MILES AN HOUR ! CAN THEY BE TESTED OR RECALLED ! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680455February 2, 2015
ENGINE
AT FIRST THE CAR WOULD SLIP INTO NEUTRAL INSTEAD OF GOING INTO 2ND GEAR SO I HAD TO TURN OD OFF NOW THE CAR WANT GO INTO DRIVE AT ALL. I SEE ON THE INTERNET THAT THIS HAS A LOT OF COMPLAINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676479January 19, 2015
EXTERIOR LIGHTING
I TOOK THE CAR INTO FUTURE FORD TO REPLACE THE RECALLED HEADLIGHT MODULE. (I WAITED 7 MONTHS BEFORE THE MODULE WAS DELIVERED.) WHEN THEY REPLACED THE MODULE THEY SAID THE LIGHTS STILL WOULDN'T WORK. IT TOOK THEM 4 DAYS TO SOLVE THE PROBLEM AND THEY THEN CHARGED ME $1,051.56 INCLUDING A CAR RENTAL. I KNOW THE HEADLIGHTS WOULD COME ON IF YOU PULLED THE TURN INDICATOR SWITCH SINCE I TRIED THAT BEFORE DELIVERING THE CAR AND MY NEIGHBOR SAW THEM TURN ON ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672712January 15, 2015
ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING THE CAR, I LOST POWER AND HAD TO PULL OVER, UPON CHECKING UNDER THE HOOD, WE CAME TO THE CONCLUSION THAT THE INTAKE MANIFOLD (WHICH IS PLASTIC) GOT TO HOT WHICH CAUSED ANTIFREEZE TO LEAK OUT. I ENDED UP HAVING TO HAVE IT TOWED TO MY HOUSE WHICH IS WHERE IT HAS SET SINCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672504January 14, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I TURNED ON THE HEAD LIGHTS APPLIED THE BRIGHT LIGHTS AND LIGHTS WENT OFF. THE NEXT DAY THE ENGINE INDICATOR WENT ON AFTER PURCHASING GAS. FIVE DAYS LATER I PURCHASED GAS AND THE LOW FUEL LIGHT INDICATOR CAME ON AND THE GAGE SHOWED EMPTY AFTER FUELING THE VEHICLE UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670954January 8, 2015
STEERING
TL* THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. WHILE DRIVING AT 40 MPH, THE STEERING WHEEL BECAME LOOSE. AS A RESULT, THE CONTACT HAD TO SHUT OFF AND RESTART THE VEHICLE IN ORDER TO TEMPORARILY CORRECT THE FAILURE. THE FAILURE RECURRED ON MULTIPLE OCCASIONS AND NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669926January 4, 2015
EXTERIOR LIGHTING
LIGHTING CONTROL MODULE IS UNDER FORD FACTORY RECALL ! SINCE 08/2014 I HAVE MANY INSTANCES WERE IT GETS HOT AND SHUTS THE HEADLITES OFF. I HAVE CONTACTED POWER FORD IN PERSON WHEN THIS FIRST OCCURRED. I HAVE CONTACTED FORD RECALL NUMEROUS TIMES. I MADE CONTACT WITH A PERSON NAMED [XXX] @ FORD RECALL. PHONE # 866-631-3788 EXT #[XXX]. HE CONTACTED A SERVICE MGR NAMED [XXX] @ POWER FORD AND SENT HIM A E-MAIL TO AUTHORIZE AFTER MARKET PARTS TO RESOLVE THIS SAFETY ISSUE. I BELIEVE THAT WAS APP IN OCT/2014 .I HAVE CONTACTED [XXX] @ FORD AGAIN. TO GET THE SAME RESULTS! I DRIVE EARLY IN THE AM. AND RETURN IN PM! THIS IS IN THE DARK! THIS IS IMPACTING MY SAFETY AS WELL AS OTHERS.THIS HAS BEEN GOING ON FOR 5 MONTHS.WHEN THE LCM GETS HOT MY HEADLITES SHUT OFF. WHEN THIS HAPPENS I MUST SHUT VEHICLE OFF FOR 3/4 TO 1 HOUR. I HAVE ALSO HAD TO DRIVE WHILE HOLDING THE BRIGHT LITES ON MANUALLY, WHILE FINDING A SAFE PLACE TO PULL OFF! I WOULD APPRECIATE ANY HELP YOU COULD ASSIST ME WITH . THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669252December 31, 2014
SUSPENSION:FRONT:WHEEL BEARING, STEERING
TL* THE CONTACT OWNS A 2008 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE UPPER AND LOWER BEARINGS SEPARATED FROM THE VEHCLE, CAUSING THE POWER STEERING TO FAIL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669204December 30, 2014
ELECTRICAL SYSTEM
I HAD DRIVEN UP A STEEP MOUNTAIN DIRT ROAD TO SERVE SOME LEGAL PAPERS, AFTER REACHING THE TOP, I CONTINUED DOWN THE OTHER SIDE TO THE ADDRESS I WAS LOOKING FOR. I THOUGHT I STARTED SMELLING SOMETHING BURNING, IT SMELLED ELECTRICAL. WHEN I ARRIVED AT THE ADDRESS, I STOPPED THE CAR AND SHUT IT OFF WHILE I WAS SPEAKING WITH THE RESIDENT. MY WIFE YELLED AT ME THAT THE CAR WAS ON FIRE, IT STARTED FILLING UP WITH SMOKE FAST, MY WIFE AND DOGS WERE STILL IN THE CAR. I OPENED THE DRIVERS DOOR TO POP THE HOOD WHILE MY WIFE STARTED GETTING THE DOGS OUT, I THEN NOTICED IT WAS MY FLOOR THAT WAS BURNING, JUST ABOUT UNDER THE GAS PEDDLE, A HOLE HAD BURNED THROUGH AND THE METAL WAS GLOWING RED WHERE THE PADDING HAD BURNED AWAY. I POURED A CUP OF COFFEE TO PUT THE FIRE OUT WHILE THE RESIDENT GOT SOME WATER FOR ME. THE PADDING AND RUBBER MAT HAD BURNED AWAY AND A HOLE ABOUT 3 INCHES LONG HAD MELTED AWAY FROM THE FLOOR BOARD. THE CATALYTIC CONVERTER IS DIRECTLY BENEATH THE HOLE BUT THERE DOESN'T SEEM TO BE ANY HOLES IN THE CONVERTER AND THERE IS A EMPTY SPACE ABOUT 1.5 - 2 INCHES FROM THE MELTED HOLE TO THE CONVERTER. WE LET EVERYTHING COOL DOWN BEFORE DRIVING HOME, HOWEVER THE ENTIRE WAY HOME, (49 MILES) WE WERE AFRAID THE CAR WAS GOING TO BURST INTO FLAMES. ONCE WE WERE BACK ON THE PAVED ROADS AND WERE ABLE TO DRIVE THE NORMAL SPEED LIMIT, THERE WERE NO MORE ISSUES NOR ANY FURTHER BURNING, JUST THE LINGERING SMELL. I LOOKED UP AND FOUND A RECALL FOR AN ISSUE IN THE SAME LOCATION HOWEVER THAT WAS FOR 2003 - 2005 VEHICLES. *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10661388December 1, 2014
STEERING
ON 3/5/14, OWNER BROUGHT THE VEHICLE, A 2007 FORD CROWN VICTORIA POLICE, TO AN AUTHORIZED FORD DEALER WHO COMPLETED FACTORY RECALL 13S08 THAT CALLED FOR REPLACING STEERING SHAFT ASSEMBLY. ON 11/30/14, WHEN TURNING AT APPROXIMATELY 10 MPH, THE STEERING BECAME VERY STIFF REQUIRING EXCESSIVE PHYSICAL FORCE TO TURN THE WHEEL. A COLLISION WITH A POLE WAS BARELY AVOIDED. STEERING HAS REMAINED STIFF AND SLUGGISH DESPITE CHECKING POWER STEERING LEVELS AND TIRE PRESSURE FOR PROPER INFLATION. OWNER CONSIDERS THE VEHICLE TO BE UNSAFE TO DRIVE AT THIS POINT.. THE CONSUMER STATED FORD ISSUED ANOTHER RECALL TO ADDRESS THE IMPROPER REPAIRS DONE UNDER THE FIRST RECALL. HOWEVER, HE WAS INFORMED HIS VEHICLE WAS NOT INCLUDED. UPDATED 06/29/15.*JB UPDATED 12/22/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660688November 24, 2014
STEERING, SERVICE BRAKES, POWER TRAIN
UNMARKED POLICE CROWN VICTORIA SEDAN TRAVELING IN LEFT LANE OF 4-LANE, GRASS MEDIAN-SEPARATED HIGHWAY WITH POSTED SPEED LIMIT 55 MPH. POLICE OFFICER DRIVER DECEASED IN CRASH. WITNESSES REPORT: AFTER ENTERING HIGHWAY, VEHICLE ACCELERATED TO HIGH RATE OF SPEED; IN VICINITY POLICE MEDIAN TURNAROUND, POLICE STROBE LIGHTS WENT ON; VEHICLE STARTED WOBBLING AND MOVING GRADUALLY TO LEFT IN STRAIGHT PATH. EVENT DATA RECORDER INDICATED BRAKES APPLIED AND VEHICLE SLOWED BEFORE COLLIDING WITH CONCRETE BRIDGE UNDERPASS ABUTMENT. SMALL GRASS FIRE EXTINGUISHED AROUND FRONT-END OF VEHICLE. CURSORY VEHICLE EXAMINATION ON 09/15/11 REPORTS: AIRBAG DEPLOYED, SEAT BELT LOCKED UP DUE TO IMPACT, UNABLE TO CHECK BRAKE PEDAL, UNABLE TO CHECK FRONT BRAKES, AND BAD STEERING (NO FURTHER DETAILS ON CONDITION STEERING PARTS). *TR
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
1
#10660312November 23, 2014
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
HAD TO REPLACE THE CLIMATE CONTROL HEAD AND THE TEMPERATURE BLEND DOOR ACTUATOR ON A VEHICLE WITH ONLY 39,600 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659471November 19, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. WHILE DRIVING 5-10 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED AND CRASHED INTO ANOTHER VEHICLE. THE FAILURE OCCURRED ON TWO OCCASIONS. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10658959November 18, 2014
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL* THE CONTACT OWNS A 2003 FORD CROWN VICTORIA. THE CONTACT STATED THAT FLUID WAS LEAKING UNDERNEATH THE VEHICLE. THE DEALER STATED THAT THE INTAKE AIR MANIFOLD WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 12/30/14*LJ THE CONSUMER STATED THE ENGINE AIR MANIFOLD CRACKED AND THE THERMOSTAT ASSEMBLY FAILED ON THE DRIVER'S SIDE. UPDATED 05/27/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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