Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#10575013March 26, 2014
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHILE DRIVING THE VEHICLE AT HIGHWAY SPEEDS (60-70MPH) GOING UPHILL, WHILE MAKING A SHARP TURN LEFT OR WHILE ROCKING THE STEERING WHEEL TO MAKE THE REAR OF THE CAR SWAY SLIGHTLY TO THE LEFT, THERE IS A SURGE AND COMPLETE LOSS OF POWER FOR 1/2 SECOND. THIS CAUSES A SURGE/JOLT FEELING IN THE VEHICLE LIKE THE VEHICLE TRANSMISSION OR ENGINE HAS LOST ALL POWER. IF YOU TRY TO SWAY THE VEHICLE IMMEDIATELY A 2ND TIME NOTHING HAPPENS. IF YOU WAIT SEVERAL MINUTES AND SWAY THE REAR END AGAIN THERE IS AGAIN A HEAVY SURGE AND LOSS OF POWER. I ALSO OBSERVED THE TAC-OMETER SHOW A LOSS OF POWER FOR A BRIEF MOMENT. IF YOU ARE GOING UP HILL AT HIGHWAY SPEEDS AND THE VEHICLE SWAYS TO THE RIGHT OR YOU SWERVE THE STEERING WHEEL TO MAKE THE VEHICLE SWERVE TO THE RIGHT (BODY ROCK TO THE RIGHT) NOTHING WILL EVER HAPPEN. IT IS ONLY ON LEFT BODY ROCK WHILE AT HIGHWAY SPEEDS ON AN INCLINE. THERE ARE NO TROUBLE CODES. THERE IS NO INDICATOR LIGHT OR DASH FLASH OR BUZZER. NOTHING HAPPENS AND NOTHING TRIGGERS A DIAGNOSTIC CODE. ALL CODES ARE CLEAR. THERE ARE TWO BULLETINS POSTED ON THE NHTSA WEBSITE. 1. ID# 10024695 & 2. ID# 10039053. WHEN CALLING FORD @ 800-392-3673 THEY ARE UNABLE TO PROVIDE ANY INFORMATION OR HELP REGARDING THIS MATTER OR THE BULLETINS MENTIONED. THEY ADVISE THERE ARE NO BULLETINS AT ALL FOR MY VEHICLE. THIS PROBLEM STARTED WHEN THE VEHICLE WAS BRAND NEW. THE DEALERSHIP IN CALIFORNIA WAS UNABLE TO DIAGNOSE THE PROBLEM BECAUSE IT WAS INTERMITTENT. NOW AT 54,000 MILES THE PROBLEM HAPPENS 8 OR 10 TIMES IN A 30 MILE TRIP. IT IS VERY TROUBLING THAT THE VEHICLE LOSES POWER AND SURGES. IT CAUSES A PANIC IN THE PASSENGER COMPARTMENT WHEN HAPPENING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573172March 18, 2014
ELECTRICAL SYSTEM
HEAD LIGHTS TURNED OFF WHILE DRIVING ON INTERSTATE HWY. AT 70 MPH NEEDED TO PULL OVER AND AFTER 15 MIN. HEARD CLICK AND LIGHTS CAME ON (LATER OCCURANCES SAME THING HAPPENED) UPON DEALER REPAIR AT OVER $400+ LEARNED THIS IS A COMMON OCCURANCE WITH THIS CAR. HAS NOT HAPPENED SINCE REPAIR. SAFETY ISSUE YES IF YOU LOOSE LIGHTS ITS PRETTY HARD TO SEE WHERE YOU ARE GOING AT NIGHT ON A UNLIT ROADWAY. FORD SHOULD RECALL THESE MODELS AND REPAIR AND REFUND THOSE THAT HAD TO PAY FOR THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573176March 18, 2014
SEAT BELTS
AIR BAG LIGHT CAME ON WHEN VEHICLE WAS STARTED AND DID NOT TURN OFF. DEALER DIAGNOSED IT TO BE A SEAT BELT TENSIONER SWITCH AND REPAIRED IT A COST OF $700.+ LIGHT WENT OUT .6 MONTHS LATER LIGHT CAME AND DEALER DIAGNOSED IT TO BE THE DRIVERS SEAT BELT TENSIONER THIS TIME, COST TO REPAIR $700+. NEEDLESS TO SAY IT HAS NOT BEEN REPLACED. I FEEL THIS IS A SAFETY ISSUE FORD NEEDS TO ADDRESS WITH A RECALL OR REIMBURSE OWNERS THIS COST WHICH IS TO HIGH IN MY ESTIMATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568470March 13, 2014
STEERING
2011 FORD CROWN VICTORIA. CONSUMER WRITES IN REGARDS TO STEERING COLUMN SHAFT RECALL NOTICE. *SMD THE DEALER INFORMED THE CONSUMER, THE VEHICLE WOULD BE INSPECTED. HOWEVER, THE CONSUMER STATED ACCORDING TO THE RECALL NOTICE, THE PART WOULD BE REPLACED, AS WELL AS INSPECTING OTTER PARTS. THE SERVICE REPRESENTATIVE RESPONDED AGAIN, BY SAYING, FIRST THERE WOULD BE AN INSPECTION TO DETERMINE IF THE PART NEEDED TO BE REPLACED. THE CONSUMER STATED HE DID NOT WANT TO WASTE A DAY, JUST FOR AN INSPECTION. SO HE DECIDED TO MAKE AN APPOINTMENT WITH ANOTHER ESTABLISHMENT, TO HAVE TO PART REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568808March 12, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS DRIVING AT NIGHT AND A CAR HIT ME IN THE REAR. THE OTHER DRIVER SAID HE DIDN'T SEE ME SINCE I DID NOT HAVE MY LIGHTS ON. I SHOWED HIM THAT THEY WERE ON BUT YET THE TAIL LIGHTS WERE NOT. WHEN I HAD A SHOP CHECK FOR THE PROBLEM, THEY SAID THE FUSES, BULBS AND RELAYS WERE FINE. THEY SAID THE PROBLEM IS A COMMON PROBLEM WITH THIS MODEL AND IT IS A LIGHTING CONTROL MODULE WHICH COSTS OVER $500.THEY SAID FORD HAS KNOWN ABOUT THE PROBLEM BUT STILL HAS NOT RECALLED THE ITEM. WHEN I SEARCHED ON THE INTERNET, I FIND A TON OF PEOPLE REPORTING THIS PROBLEM. THIS COULD HAVE EASILY CAUSED SERIOUS INJURY AND/OR DEATH TO ALL INVOLVED. I AM SHOCKED AT FORD. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10567853March 7, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2000 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 10 MPH AND ATTEMPTING A TURN, THE PASSENGER'S SIDE LOWER BALL JOINT FRACTURED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN VERIFIED THE FAILURE AND STATED THAT IT WAS DUE TO THE BOLT JOINT NOT GETTING ENOUGH GREASE SINCE IT WAS NOT EQUIPPED WITH A GREASE FITTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 150,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566356February 27, 2014
SUSPENSION
I WAS DRIVING AND THE FRONT OF THE CAR FELL TO THE GROUND WITH A SEVERE GRINDING NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565961February 26, 2014
STEERING
TL- THE CONTACT OWNS A 2006 CROWN VICTORIA. THE CONTACT STATED THAT HER VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER 13V385000 (STEERING) AND THE RECALL HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE VEHICLE ALSO EXPERIENCED THE STEERING FAILURE. THE DEALER ADVISED THE CONTACT THAT THE PART WAS NOT AVAILABLE AND THEY DID NOT KNOW WHEN THE MANUFACTURER WAS GOING TO RELEASE THE PART. THE CONTACT WAS PLACED ON A WAITING LIST THAT WILL ALSO EXCEED SEVERAL MONTHS BEFORE THE VEHICLE WILL BE REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 191,323. RK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565145February 20, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS SUDDENLY MALFUNCTION AND SHUT OFF. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562388January 31, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED WHILE DRIVING WITH THE HEADLIGHTS ON THEY WOULD SUDDENLY MALFUNCTION AND SHUT OFF. THE CONTACT INDICATED THAT TURNING THE HEADLIGHT SWITCH ON AND OFF OR TURNING THE SWITCH FROM LOW TO HIGH BEAM WOULD CORRECT THE DEFECT. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561914January 28, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE FRONT HEADLIGHTS INTERMITTENTLY FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 65000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560916January 22, 2014
WHEELS, SUSPENSION
THIS WAS A POLICE INTERCEPTOR VEHICLE TRAVELING AT A SPEED OF BETWEEN 55 AND 60MPH. THE RIGHT FRONT WHEEL BEARING HAD SEIZED UP AND BURNT THE TIRE DOWN UNTIL IT BLEW, CAUSING THE VEHICLE TO SWERVE INTO THE DITCH. LUCKILY THE DRIVER IS OKAY AND THERE WAS NOBODY ON THE SHOULDER OF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560260January 16, 2014
STEERING, WHEELS
BEGINNING IN SUMMER 2013, STEERING BECAME NOTICEABLY TIGHTER WHEN MAKING SLOW SPEED TURNS. NOVEMBER 2013 THE VEHICLE WAS BROUGHT TO A FORD DEALERSHIP TO HAVE AN ALIGNMENT DUE TO TIRES CONTINUOUSLY WEARING ON INSIDE WALLS, WHICH I SUSPECT IS DUE TO THE STEEL WHEEL RECALL (NHTSA CAMPAIGN NUMBER: 07V079000) BUT FORD WILL NOT HONOR IF THE CAR IS IN PRIVATE POSESSION. AFTER THE VEHICLE WAS SERVICED, I WAS ADVISED THE STEERING SHAFT WAS SEVERELY CORRODED. UPON RESEARCH, I DISCOVERED OTHER OWNERS EXPERINCING THE SAME ISSUES. FORD ISSUED A RECALL (FORD RECALL #13S08) TO INSPECT AND REPLACE THE UPPER AND LOWER STEERING SHAFT ONLY FOR 2005-2011 MODELS. THE DEALERSHIP ADVISED ME TO CONTACT FORD DIRECTLY, AND I DID. I EXPRESSED MY CONCERNS THAT THIS IN AN IMMEDIATE SAFETY CONCERN AND FEEL THAT IT SHOULD BE INCLUDED IN THE RECALL. I WAS ADVISED BY FORD THAT THEY SPOKE WITH THE SERVICE MANAGER AT MY DEALERSHIP AND VERIFIED THAT MY CAR IS INDEED HAVING ISSUES THAT ARE EXACTLY LIKE THE RECALL INCLUDED. I WAS TOLD THAT MY CAR WAS NOT INCLUDED IN A RECALL AND THAT THEY WOULD KEEP MY INFORMATION ON FILE FOR THEM TO REVIEW IN THE EVENT OF A FUTURE RECALL. I AM HAVING AN INDEPENDENT MECHANIC REPLACE THE UPPER AND LOWER SHAFT AS SOON AS POSSIBLE BECAUSE OF THE HIGH CHANCE IT COULD BECOME DISENGAGED AND RENDER THE VEHICLE INOPERABLE. I STRONGLY URGE THE NHTSA TO INVESTIGATE THIS AND OTHER CASES OF 2004 CROWN VICTORIA (CVPI) OWNERS WHO COMPLAIN OF BOTH THE STEERING ISSUE AND THE RECALL THAT FORD FAILS TO FIX ON THE STEEL WHEELS. THE VEHICLE IS NO LONGER IN FLEET USE, BUT THAT DOES NOT MAKE THE UNDERLYING PROBLEM OF THE DEFECTIVE STEEL WHEELS NOT THE RESPONSIBILITY OF FORD. THEY NEED TO INSPECT AND REPLACE THE WHEELS JUST AS THEY WOULD FOR ANY OTHER RECALL REGARDLESS OF THE CURRENT OWNER, HOW A RECALL SHOULD WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559561January 13, 2014
ENGINE
TL* THE CONTACT OWNS A 1996 CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THERE WAS A SMALL FRACTURED IN THE MANIFOLD. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE MANIFOLD FAILURE WAS RECURRING. THE MANUFACTURE WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. UPDATED 3/21/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559562January 13, 2014
ENGINE
TL* THE CONTACT OWNS A 1996 CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE CONTACT STATED THAT THE MANIFOLD HAD FAILED FOR THE SECOND TIME IN TEN YEARS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE INDEPENDENT MECHANIC DIAGNOSED THAT THERE WAS A SMALL FRACTURE IN THE MANIFOLD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURED WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559533January 12, 2014
STEERING
VEHICLE SUDDENLY JERKED TO THE LEFT CAUSING IT TO FLIP OVER AND DAMAGING TWO UTILITY POLES AND BRINGING DOWN POWER LINES. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10555913December 13, 2013
POWER TRAIN
REAR AXLES AND BEARINGS ON 2003 - 2011 FORD CROWN VIC POLICE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555732December 11, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHTS WOULD INDEPENDENTLY AND SPORADICALLY DEACTIVATE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554845December 4, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHTS INTERMITTENTLY FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553794November 25, 2013
POWER TRAIN, ENGINE
CAR STALLS WHEN IN HIGH SPEED PASSING GEAR. TURNS OVER, WILL NOT RESTART. HAPPENED MULTIPLE TIMES. WAS TOLD BY DEALER THIS MODEL HAS A HISTORY OF THIS EVENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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