Dodge Journey Complaints

5,556 consumer complaints on file.

#11688412September 19, 2025
SEATS
Driver side headrest deployment while parked without collision
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688070September 18, 2025
UNKNOWN OR OTHER
The rearview camera on my 2020 Dodge Journey failed and stopped displaying a proper image. To restore safety, I purchased and installed a new aftermarket rearview camera. Recently, FCA/Stellantis announced recall 59C (NHTSA 25V-552) for this exact issue. My vehicle is affected, but I was informed by Dodge that no official remedy is currently available. This situation is preventing me from fully using my vehicle. The car is part of my car-sharing operation and was delisted from the Turo platform because of the open safety recall on the rearview camera. I am requesting that FCA/Stellantis provide an immediate remedy or allow an inspection to confirm that my rearview camera is functioning properly, so that I can safely return the vehicle to service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688134September 18, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The back up camera on my 2019 Dodge Journey is currently displaying either a blue, black or upside down picture. This is the same problem that is described in your recall notice for Dodge Journeys made between May of 2019 and February of 2020. My car was built in March of 2019. Is the NHTSA reviewing production of cars made prior to May of 2019?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688139September 18, 2025
POWER TRAIN
The contact's fiancée owns a 2015 Journey Dodge. The contact stated that while his fiancée was driving approximately 30 MPH, the vehicle was jerking. The driver pulled to the side of the road, called, and notified the contact of the failure. The contact advised the driver to continue driving slowly. The driver was able to slowly drive to the residence. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the transmission fluid was flushed and replaced, and a filter was replaced; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688005September 17, 2025
SEATS
I opened my car door to get in and found that that head rest was completely popped out. It was not in that condition the previous day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687773September 17, 2025
EXTERIOR LIGHTING
Headlight condensation because of improper seal causing damage and blown headlamp
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687796September 17, 2025
AIR BAGS
Faulty active head restraints in both front driver and passenger seats, causing both units to deploy while driving, causing my driver to temporarily lose control of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687800September 17, 2025
SEATS
My daughter sat inside the passenger seat while the car was parked, and the passenger headrest deployed onto the back of her head.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687948September 17, 2025
SEATS
On Tuesday, September 16, 2025, at approximately 1:30 PM, the driver’s side headrest, part of my 2013 Dodge Journey’s AHR (Active Head Restraint) system suddenly exploded for no apparent reason. I was alone in the vehicle, waiting to make a left turn. The sudden loud, sharp sound and impact to the back of my head startled and stunned me; I felt as if I had been rear ended. I looked back but there was no one behind me. Not knowing what had happened, I felt scared and light headed. I was still able to complete my turn but I pulled over to compose myself and ensure that I was okay. I didn’t become aware of the failure of the headrest until I returned home and my husband inspected the vehicle. As I write this incident report 24 hours after it occurred, I am experiencing soreness and discomfort in my neck and plan to seek a medical assessment. The vehicle is available for inspection until repairs are made. The manufacturer acknowledges that the sudden failure of this component is a defect for this vehicle but as yet it has not been the subject of a recall. No inspection of the head rest component by the manufacturer, police, insurance representatives or others. There were no warning lamps, messages or other symptoms of the problem prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687707September 16, 2025
ELECTRICAL SYSTEM, WHEELS, ENGINE
***Radio system not working properly no longer connecting properly to phone, sounds muffled to the receiver on the other end of call, audio connect is not allowing me to be heard and I got a brand new updated phone! Thinking that was the issue. It wasn’t the phone, there was a precious recall regarding system updates issues, that I saw on here, but I was never notified about it!! *Audio hands free won’t map my iphone, to the car Bluetooth system will not connect at times, ****instrument panel lights are not showing, Radio goes off while driving often, not working properly, *****BACK UP CAMERA NOT WORKING PROPERLY: *Back up camera not working properly, noticed blurry, not able to see properly at night. ****Back up parking assist lines are not as bright and clear when backing up, image is no longer vivid! *Difficulty seeing behind you at night when Backing up, looks like snow on a tv screen ! ***off road system comes on by its self and stays on at times, car is serviced regularly!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687360September 15, 2025
UNKNOWN OR OTHER
My 2017 dodge journey needs to have the catalytic converter replaced. I drive my family to and from school and work on a daily basis and my families lives are at risk should this fail. The same issue is under a recall for the previous year 2016, and I am well aware of the VIN process, and how they can be “updated”, which means the parts are 2016 parts but then the vehicle was “re-vin” to reflect an updated year when the vehicle sits on the lot for more than the year it was manufactured. So then the vin is “updated”. By law this can be done up to two years from the actual manufactured date meaning a 2017 could have 2015 parts! Then my vehicle would be included in that 2016 recall for the catalytic converter as would the rest of these people who have been complaining about the same issue. Please include the 2017 in with the 2016 recall on the dodge journey for the replacement of the catalytic converter. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687192September 14, 2025
SEATS
Head rest deployed out of no where and we can’t reset it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686502September 11, 2025
EXTERIOR LIGHTING
Passenger side headlight which is a sealed headlight has moisture creating dimmed visibility a night -how does a sealed headlight get moisture in it unless it’s defective - the car only had 23,000 miles when problem started
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686440September 10, 2025
AIR BAGS, SEATS
While returning from a shopping trip with my mom the passenger headrest broke/exploded? It caused several small plastic fragments to fly from I guess inside and the headrest hit my mom in the back of the head. There were no lights to indicate a problem, no other vehicles around and we were only traveling 25 mph. No police or anyone else involved Ed. Wasn't sure what to do. I saw a recall for this on similar vehicles but mine is not included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686454September 10, 2025
UNKNOWN OR OTHER
My back up camera goes black or it has lines all over it, sometimes it works out times i can't see nothing, have to stick my head out to back up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685458September 6, 2025
UNKNOWN OR OTHER
Drivers side head rest popped open after getting out of vehicle at a store I stopped at after a hike. No warning lights no accident prior to this happening. It literally just popped open passenger in vehicle thought it was a cool feature until we researched this was a potential safety flaw that some how this vehicle is not showing eligible for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685048September 4, 2025
AIR BAGS
The contact owns a 2017 Dodge Journey. The contact stated that while driving at an undisclosed speed, the air bag warning light unexpectedly illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 138,718.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684349September 1, 2025
ENGINE
Valve rocker arms and lifters faulty due to inadequate manufacturing, and engine oil cooler/oil filter housing leaking engine oil due to poor quality materials used during manufacturing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684112August 30, 2025
AIR BAGS, SEATS
I was sitting, idling in my car when my active headrest restrain system in my passenger seat suddenly went off. I am lucky no one was in my passenger seat and that I wasn't driving at that time. I looked more into it and it looks like the plastic encasing the metal bar which holds the headrest together snapped. Googling online I saw that this is a common issue with dodge, jeep, and Chrysler cars. I am now worried my driver side active headrest restraint system could go off while I am driving and cause an accident, as the passenger one definitely flew forward fast when it snapped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684138August 30, 2025
UNKNOWN OR OTHER
The back up camera went black one day with a camera icon with a line through it. It would flicker and come back on right side up or upside down. There were lines going through the image when something did appear. It is currently stuck on being upside down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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