Dodge Journey Complaints

5,556 consumer complaints on file.

#11674723July 19, 2025
AIR BAGS, UNKNOWN OR OTHER
I was driving in the vehicle to put gas in, all of the sudden, i heard something snap and felt something hit the back of my head really hard. I felt disoriented as I didn't know what had happened. When I stopped and look at the seat, I noticed that head rest had deployed suddenly without warning and hit the back of my head. There was no accident that should have caused the head rest deployment. I sat there disoriented and started getting a headache and my neck started getting stiff. It's been a week since it happened, if it doesn't go away , I will be seeing a doctor as the pain comes and goes.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11674194July 17, 2025
UNKNOWN OR OTHER
My vehicle, despite never displaying any warning lights or previous issues, unfortunately experienced a sudden failure while I was driving my children home. The car abruptly stopped functioning in the middle of the road, which nearly resulted in a collision with other vehicles, leaving us stranded as other cars passed by. I have since contacted Dodge and discovered online reports of transmission problems with the 2019 model, although, for reasons unknown, my specific model year is not listed. This was very dangerous and I am stuck with the repairs on a car I have not had long.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673338July 14, 2025
ENGINE AND ENGINE COOLING
The contact's daughter owns a 2016 Dodge Journey. The contact's daughter received a notification for Emissions Recall: U67 related to the catalytic converter. An appointment was scheduled to have the vehicle serviced; however, the day prior to the appointment, the check engine warning light illuminated. The dealer was notified of the failure and stated that the warning light might be related to the emissions recall. The dealer performed a diagnostic test for the check engine warning light and discovered that the warning light was related to the cam shaft. The dealer replaced the catalytic converter and reset the computer which cleared the check engine warning light. Despite the repair, the vehicle shut off while driving on three separate occasions. The vehicle was towed back to the dealer each time however, the failure returned soon after the vehicle was repaired. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling); however, the vehicle was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673369July 14, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, SERVICE BRAKES
There are known recalls on 2018 Dodge Journeys. For some reason my VIN [XXX] doesn't show on the list. 1) back up camera shows a black screen or a blurry dark picture (on going issue for over a year) 2) electrical system sometimes refuses to acknowledge the key fob and or won't start due to it thinking it has a dead battery. (on going issue for almost two years) 3) when braking in an emergency situation, heavy vibration from the rear of vehicle (on going issue for a few years when hard braking rarely occurs) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673202July 13, 2025
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
Car trys to start, it turns over but doesn't start. When it does start the red lightening bold is illuminated. Motor runs rough and shaky has ZERO POWER to accelerate. On going since 2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672860July 11, 2025
WHEELS
My car is a Dodge Journey with a 4 cylinder engine, factory steel wheels and bolt-on wheel covers. The factory wheel nuts are collapsing in diameter as a result of contact with impact wrenches. Recently I had a flat tire and in efforts to remove the wheel, because the wheel nuts had collapsed in diameter, special tools were needed to remove them. Had the flat tire occurred on the highway, it would not have been possible to remove the wheel and install the spare tire, posing a severe safety problem. I have replaced the factory wheel nuts on the wheel where the flat tire occurred and expect to do so on the other wheels
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672554July 10, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
It started with third brake light out, then,tail wipers intermittenly work, then camera not working- had to have someone watch the back of car to see also right inside light out AND Tailgate wont lock with rest of doors After looking on YOUTUBE this has been going on since 2012
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672581July 10, 2025
BACK OVER PREVENTION, SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Dodge Journey. The contact stated while driving 25 MPH, there was an abnormal grinding sound coming from the rear brakes. No warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed; however, the result was not provided. The front brakes were replaced, and the vehicle was repaired. The contact stated while attempting to reverse the rearview camera image was not immediately displayed. The contact related the failures to NHTSA Campaign Number: 18V523000 (SERVICE BRAKES, HYDRAULIC) and 18V398000 (BACK OVER PREVENTION); however, the VIN was not included in the recalls. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recalls. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 61,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672582July 10, 2025
BACK OVER PREVENTION, SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Dodge Journey. The contact stated while driving 25 MPH, there was an abnormal grinding sound coming from the rear brakes. No warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed; however, the diagnostic result was unknown. The front brakes were replaced, and the vehicle was repaired. The contact stated that while attempting to reverse, the rearview camera image was slow to be displayed. The contact related the failures to NHTSA Campaign Number: 18V523000 ( SERVICE BRAKES, HYDRAULIC) and 18V398000 (BACK OVER PREVENTION); however, the VIN was not included in the recalls. The manufacturer was notified of the failure, and informed the contact that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 61,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672587July 10, 2025
SERVICE BRAKES, BACK OVER PREVENTION
The contact owns a 2018 Dodge Journey. The contact stated while driving 25 MPH, the contact can a grinding sound coming from the rear brakes. No warning light illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed, however the diagnosis was unknown. The vehicle was repaired as the front brakes were repaired. The contact mention while attempting to reverse the vehicle the rearview camera takes a few mins to display an image. The contact was relating the failure to related to the NHTSA Campaign Number: 18V523000 ( SERVICE BRAKES, HYDRAULIC) however, the VIN was not included in the recall. The contact was also relating his second failure to NHTSA Campaign Number: 18V398000( BACK OVER PREVENTION )however, the VIN was not included in the recall. The manufacturer was notified of the failure, and they sent a message stating her vin was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 61,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671775July 7, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2016 Dodge Journey. The contact stated that while the vehicle was stopped for a traffic signal or stopped for traffic, the vehicle was stalling. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the crankshaft sensor had failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The contact called a local dealer and was advised that the information was correct and referred the contact to the NHTSA Hotline to report the failure. The manufacturer was not informed of the failure. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671414July 6, 2025
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
No accidents
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670998July 3, 2025
UNKNOWN OR OTHER
The rearview camera goes out at times. It just has a black screen. Other times the camera view is upside down or there are lines through the camera image. Other times it works just fine. There are intermittent issues with the camera throughout the day. This seems to have been the same issue as the 2018 rearview camera recall. This puts people at danger by not being able to see what is behind the vehicle. With the rear window being as high as it is, not being able to fully see what's behind you can cause an accident. There are no warnings or lights that appear to let you know there is an issue. Once you place the vehicle in reverse, you have to wait and see if the camera will work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670694July 2, 2025
UNKNOWN OR OTHER
The back-up camera will not work sometimes. The screen will display a camera with a line through it, or it will be black or upside down. It has happened in the middle of backing up, or it happens when the car is started and put in reverse. Sometimes it comes up, sometimes it happens for days at a time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670742July 2, 2025
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Dodge Journey. The contact stated while driving 25 MPH, the passenger’s side headrest exploded without impact or warning. The vehicle was taken to the local dealer, where it was diagnosed and determined that the safety mechanism was erroneously tripped. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670885July 2, 2025
SEATS
The active headrest deployed in the driver's seat while the vehicle was in use. The vehicle was not involved in any accident at the time of the deployment, and it was unprovoked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670433July 1, 2025
EXTERIOR LIGHTING
My 2020 Dodge Journey has a persistent issue with the passenger-side headlight. Despite multiple bulb replacements, the problem continues, leading to failure of vehicle inspections. Three independent mechanics have examined the vehicle, consistently identifying the problem as originating within the headlight socket or wiring harness, yet no warning light indicates a malfunction. This recurring failure appears to be a known issue affecting other Dodge Journey models, specifically impacting the passenger-side headlight. While I have experienced no other electrical problems since purchasing the vehicle, Dodge is requesting a $200 diagnostic fee to confirm a suspected wiring harness fault. I respectfully request a resolution to this recurring problem, given its apparent prevalence within the Dodge Journey model range and the lack of any contributing factors on my part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670292June 30, 2025
AIR BAGS
On Jun 26, 2025 I was driving down a residential street when I heard a loud bang - it sounded like something hit my car. I stopped, got out and looked all over the outside of my car but found nothing wrong. As I re-entered the drivers side of the car, I saw the passenger side headrest...it had exploded!!! I immediately called my brother who is an auto mechanic and he told me that the headrest is part of the airbag system. I did not know this. He said that some vehicles were recalled because of the headrests exploding for no reason. Although my car is a Dodge, it is not one currently under recall. I am afraid to drive the car for fear the drivers side headrest will also explode while I am driving, causing injury to me or my children in the backseat. The car is now parked until it can be repaired...and the cost is in excess of $1000 to replace both headrests!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669996June 28, 2025
UNKNOWN OR OTHER
I was driving my [XXX] daughter was sitting in the passenger seat and out of the blue the head rest just popped and hit her in the back of the head The headrest cushion is dislodge from the plastic on the back part of the headrest INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669774June 27, 2025
POWER TRAIN
To whom it may concern: My 2016 Dodge Journey Crossroad AWD (3.6L) is currently experiencing "P0944 Loss of Hydraulic Pump Prime" (See attached diagnostic report, vehicle_record_report.pdf from a local auto repair shop) The car was assembled in November 2015. The assembly date falls within the date range specified in the attached safety recall report for S44 / NHTSA 16V-461. (attached is copy, RCRIT-16V461-1293.pdf). However, the VIN number for my vehicle doesn't show up when searched. Given the type of transmission problem we're experiencing, the assembly month/year, the engine too, can someone be assigned to investigate if my vehicle should be included in the recall? It has the symptoms and details to indicate that it might. Also, I did open a case with FCA, Case #[XXX]. They informed us that if the VIN doesn't show up, there is no recall. We asked if they could verify the transmission model to rule out the recall possibility. They wouldn't. They suggested that we take it to a dealer for a diagnostic. However, we'd prefer another third party to review it first. Is there a recommend, recognized third party that can verify if it is or isn't the SR-44 recall issue causing the problem? This vehicle is needed for our family. Can someone be assigned to look into this for us? Thank you so much. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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