Dodge Journey Complaints

5,556 consumer complaints on file.

#11702923December 4, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Dodge Journey. The contact stated that while driving at various speeds, the ABS and Traction Control Systems malfunctioned, causing an uneven wheel spin and making the vehicle extremely difficult to steer or control. The vehicle later failed to start because of a faulty ABS module. The vehicle was towed to the local dealer, who performed a recall repair under NHTSA Campaign Number: 15V675000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC). The ABS and HCU modules were replaced, but the vehicle failed to start. The cause of the failure was not yet determined. The contact was informed of additional costs and asked to retrieve the vehicle. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 230,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703084December 4, 2025
UNKNOWN OR OTHER
My rearview camera display will show and image at times. When putting car in reverse ans or drive the screen sometimes is blank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701536November 25, 2025
SEATS
While parked the drivers seat headrest ARS system activated. Hitting the driver in the back of the head.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701199November 24, 2025
ENGINE
The contact owns a 2020 Dodge Journey. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and then lost motive power, with the check engine warning light illuminated after the loss of power. The vehicle was towed to the dealer, where it was not diagnosed; however, the contact was informed that the engine may have failed due to the vehicle having no antifreeze, which caused the engine to overheat. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 57,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701120November 23, 2025
UNKNOWN OR OTHER
There is a backup camera recall for the Dodge Journey that I have been experiencing with my 2017 Dodge Journey since after the third year of owning my vehicle, I have replaced it twice already out of pocket, and now it’s happening again for the third time. My Dodge Journey needs to be included in this safety recall. The backup camera glitches, it goes upside down, it turns sideways, sometimes there are lines in it, other times it’s only half a picture or lines throughout the picture, it also goes black and white, then to colored again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700947November 22, 2025
SEATS
I was driving home in the dark and I heard a loud bang pop! It scared me at first I didn't see anything wrong but when I got home to looked I notice the passenger head rest popped out! I am happy that no one was sitting next to me. That could have been so scary. I have uploaded a picture of it not extended out. I was driving 70 mph going home on the interstate. No accident nothing. Just came out of no where. This was scary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700835November 21, 2025
SERVICE BRAKES
I have a 2018 Dodge Journey SE with currently 70,000 miles. I'm the second owner & purchased it with only 11,000 miles on it. The front brakes | anti-lock braking system (ABS) experienced failure when I needed to stop the vehicle. I was approaching a 4-way intersection and had the green light ahead of me not knowing that a semi truck was entering the intersection due to other vehicles in left turn lane blocking my view momentarily, when I realized/saw it, immediately I hit brake pedal, the front brakes produced a grinding noise, and grinding was also felt in/on brake pedal. VEHICLE DIDN'T STOP IN TIME, I SKID/SLID DIRECTLY IN THE SEMI'S PATH & INTO THE MIDDLE OF THE INTERSECTION ALMOST CRASHING INTO THE FRONT/SIDE OF IT, BEFORE VEHICLE FINALLY STOPPED! GOD SAVED ME FROM WHAT COULD HAVE BEEN A TERRIBLE LIFE THREATENING CRASH DUE TO CATASTROPHIC FAILURE! Vehicle has been inspected by local service/repair shop prior to this event/failure for the same exact failure. They said nothing could be determined, located or seen that would indicate why such a failure occurs on and off. ABSOLUTELY ZERO warning indicators of any kind occurred before, during or after failure. Prior to this event and on multiple occasions the same exact failure type has happened, but during a rain storm or after one when the road is still wet thus the reason I took it to shop previously. I only have this one vehicle and rely on it heavily to get myself and kids to and from work and school etc daily. With a catastrophic failure such as this I would hope the manufacturer would step up to ensure these are looked at seriously and correct the issue so it doesn't continue to happen. My VIN is not part of a recall or anything service related to this failure type.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700511November 20, 2025
BACK OVER PREVENTION
The contact owns a 2018 Dodge Journey. The contact stated that while in reverse, the digital screen failed to display a rearview image as intended, and the image was distorted, flickered a black screen, or a signal error was displayed. No warning light was illuminated. The local dealer was contacted; however, the VIN was not under recall. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700612November 20, 2025
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
Cusumer choice automotive 1706 lower Roswell rd. Sold me a vehicle with a branded title with /knowledge it was a total loss vehicle now the ABS and traction lights or on the seatbelt deployed light is on air sensor light on and brakes or grinding I purchased on 10-4- 2025 this is November-20-2025 I asked for refund and to cancel they say as is not sure this is a wreck or flooded vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700051November 18, 2025
LATCHES/LOCKS/LINKAGES:HOOD:LATCH, STRUCTURE, STEERING
The contact owns a 2017 Dodge Journey. The contact stated that while driving approximately 35 MPH, there was an abnormal scraping sound coming from underneath the vehicle. The contact was able to pull over to the side of the road. The contact became aware that the power steering cooler and hoses were hanging down underneath the vehicle. The vehicle was taken to an independent mechanic, where the vehicle was repaired. Additionally, the contact stated that while driving 40 MPH, the hood flew open and struck the windshield and cracking the bottom of the windshield. The contact pulled over to the side of the road and was able to partially close the hood. The contact then drove to her father's residence, and the contact's father assisted with closing the hood. The used car dealer, where the vehicle was purchased, was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700144November 18, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
I bought the car in 2019 . Since purchasing it has had electrical issues. The AC blew hot air, the rear windows did not work, the center console usb plug caught fire, the lights on dash flicker. Dome light comes on by itself. Now the head lights flicker and go out. I have had it checked , and on computers nothing comes up.I cannot even use cruise control because it speeds up on its own to high speeds. I contacted the dealership, I was told I was making it up, I took it in and was told they could not find anything. I have taken video, and even have numerous witnesses to this. This is just one of many issues.Three nights ago on my way home from the store all my lights went out on the highway. It was pitch black. I was lucky no one was around me and I was able to get off the near by exit without crashing. There is no recalls on my car but on the 2016 Dodge journey this is mentioned by numerous customers. I even contacted Dodge Chrysler and was told they have no records of any issues with my year make or model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699624November 16, 2025
POWER TRAIN
I was driving down the freeway and my transmission started slipping and eventually lost power, had to pull over on a 80mph freeway with my 4 kids in the car after turning on my hazard lights and wait for my husband to come get us (1 hour, due to how remote We are) he was able to limp the car home, but we couldn't even get it off of the freeway because it did not have the power to get off on an off ramp... I can't even begin to explain how scary that was to have my kids in a car on the side of the freeway while semis shook the car passing us at 70+ mph.. this is a known issue but my car does not fall under the recall and it absolutely should! The transmission oil and filter has been flushed as well as tested to make sure the solenoids are in good working order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699592November 15, 2025
UNKNOWN OR OTHER
Car doesnt start all the time when it does it ends up shutting off. it shuts off while driving, also cuts in and out while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699600November 15, 2025
SEAT BELTS
1. What component or system failed or malfunctioned, and is it available for inspection upon request? ANSWER: The middle seat belt in the 2nd row back seat does NOT lock. (It buckles into the buckle fine) 2. How was your safety or the safety of others put at risk? ANSWER: I cannot have my children or anyone else ride in the back middle seat due to it not locking. If we were in a wreck, the seat belt would not lock. I also cannot put a car seat in the middle. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? ANSWER: I can go get it checked out by a dodge dealer. However, I have read that other people have the same issue. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? ANSWER: The vehicle was repaired after I was hit back in June 2024. I do not believe the seat belt itself was inspected. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? ANSWER: No, there were no warning lamps, messages, or other symptoms. I noticed it when I was switching my carseat around. I feel this is a major safety issue and it needs to be reported and resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699405November 14, 2025
BACK OVER PREVENTION
The contact owns a 2019 Dodge Journey. The contact received notification of NHTSA Campaign Number: 25V552000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698788November 11, 2025
AIR BAGS
None of the airbags in the car deployed when I was in a high-impact front-end collision traveling at 45 mph. I was wearing my seatbelt, but the airbags did not deploy. I did not have the added protection of the airbags, so my injuries were much more severe than they would have been if the airbags had deployed. I have 2, possibly 3 fractures in my neck and spine, 2 fractures to the ribs near the sternum, organ damage, necrosis and nerve damage to the right leg, severe whiplash and many more injuries. The insurance company inspected the car after the car accident, Pioneer Insurance Company. There were no warning lights on that would indicate a problem with the airbags. I had been driving that car for years and never had a problem with the airbags. To my knowledge, no one has ever been in an accident in this car that would require the use of the airbags. I expected the airbags to work if I ever needed them and they did not, without warning.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11698412November 9, 2025
ENGINE
Oil filter housing cap broke during Oil filter change.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698080November 7, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2013 Dodge Journey. The contact stated that while the vehicle was parked, the contact became aware of a fluid leak underneath the front end of the vehicle. The “Low Oil” warning light was illuminated. The vehicle was taken for an oil change, and the contact was informed that the oil level was adequate, and the oil was clean. The contact was informed that the warning light might be faulty. The vehicle was taken to the dealer, and the dealer found 5 holes in the radiator. The radiator was replaced. The dealer informed the contact that the engine also needed to be replaced. The engine was not replaced. The manufacturer was not informed of the failure. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698012November 6, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The back up camera intermittently comes on when vehicle in reverse. Sometimes it shows a camera with a line, sometimes an image then it disappears and sometimes the image is hazy or distorted. It is never consistent nor reliable. The rear view mirror cannot be used to its full size because of the image of the failed camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696563October 30, 2025
POWER TRAIN
10.17.25 Vehicle started making tapping noise under the hood. I wasn’t able to identify the problem. I took it to the dealership and they found noise coming from the transmission and stated possible front pump, but wasn’t for sure. They wanted to do an additional diagnostic after I had already paid $197.27, for 3 more hours at $200 per hour. I took vehicle to another company who found noise was coming from the transmission and stated that the transmission will need to be replaced as they found metal shavings in the pan. They flushed the fluid, replaced the filter, test drove noise went away. They advised that I would make it back to Georgia but definitely suggested to get transmission checked. I made it 107 miles from home when it stalled out in 5 o’clock traffic. I tried to accelerate and but it lost motive power. I tapped the breaks tried again after 2 attempts I was able to get to the right shoulder out of the heavy traffic without incident. I was on the side of the road for 4hrs before an older man pulled up to assist. I had to be pushed 2 exits to a gas station. We added more transmission fluid still no motive power it stalled again. Got it towed to a shop to be checked for 3rd time was told it’s the transmission and as of this morning it has been towed to a 4th shop who handles transmission. In my online search for recalls I noticed the same thing happened with the 2016 Dodge Journey as well. I’ve had this vehicle just over a year. I received it with 42k miles on it, awesome condition, apparently one owner who appears to have taken care of it from the looks of vehicle. No major/minor issues noted. By God’s grace I made it out of heavy traffic safely to the off shoulder which was still frightening as well. I may be the first one to report this issue but it needs to be addressed not only for me but everyone who owns one. Metal shavings inside the transmission is crazy. No warning lights on the dash to show something is wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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