Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#11155164November 30, 2018
POWER TRAIN
VAN SHIFTS HARD AND LOUD WHEN GOING FROM PARK INTO REVERSE. VAN SHUDDERS IN REVERSE AT TIMES AS WELL. IT'S STILL UNDER POWERTRAIN WARRANTY UNTIL APRIL 2019 AND I HAVE IT SCHEDULED FOR A SERVICE CALL AT FURY MOTORS IN SOUTH SAINT PAUL, MN ON DECEMBER 13TH FOR A SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154616November 28, 2018
UNKNOWN OR OTHER
WHILE DRIVING, CARS ENGINE TURNS TO ACCESSORY, NO POWER STEERING. HAVE TO STOP CAR AND RESTART. THIS IS AN ISSUE WITH THE WIN MODULE AND KEY FOB IGNITION AND SHOULD HAVE BEEN PART OF A RECALL BUT, IT SLIPPED THROUGH THE CRACKS AND THE MANUFACTURER WILL NOT REALIZE THE FACT THAT MY CAR WAS BUILT ON MAY 26TH 2010 AND SHOULD HAVE A RECALL APPLIED TO VEHICLES BUILT THROUGH JUNE 18, 2010. WHICH MINE WAS BUT, MY VIN NUMBER REPORTS NO ISSUE. I'VE CONTACTED DODGE AND THEY HAVE NOT AUTHORIZED THE DEALERSHIP TO COVER ANY COSTS. THIS HAS ALMOST CAUSED ACCIDENTS 3 TIMES NOW. IT SICKENS ME HOW BIG DEALERSHIPS CAN GET AWAY WITH NEGLIGENCE AND ALLOW POSSIBLE DEATHS BECAUSE OF MISTAKES AND NOT FOLLOWING PROPER RECALL PROCEDURES. SHOP WON'T GET ME IN UNTIL WEEKS LATER AND WILL NOT DO ANYTHING UNTIL THEY CHARGE ME DIAGNOSTIC FEES EVEN THOUGH THIS IS/WAS A KNOWN ISSUE. I'VE WASTED HOURS ON THE PHONE WITH DODGE AND THE DEALERSHIP AND I'M SURE THE DEALERSHIP IS ABOUT TO RIP ME OFF WITH DIAGNOSTIC FEES TRYING TO REPLICATE THIS KNOWN ISSUE. PLEASE FORCE DODGE TO RE-INVESTIGATE THEIR WORK OF THE RECALLS OF THIS MODEL BEFORE OTHER PEOPLE WITH THIS MISSED RECALL ISSUE GET HURT. HERE IS SOME INFORMATION WHICH MAY HELP SPEED UP THIS PROCESS: NHTSA CAMPAIGN NUMBER: 14V373000 NHTSA CAMPAIGN NUMBER: 11V139000 THANK YOU IN ADVANCE FOR YOUR TIME AND EFFORTS. SINCERELY, (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154506November 28, 2018
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* THE CONTACT OWNS A 2000 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 50 MPH WITH A FULL TANK OF FUEL, THE FUEL GAUGE DISPLAYED AS EMPTY. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND DEPRESSED THE RESET BUTTON SINCE THE VEHICLE HAD JUST BEEN FUELED. THE VEHICLE WAS RESTARTED AND OPERATED NORMALLY, BUT THE FAILURE RECURRED APPROXIMATELY EIGHT OTHER TIMES IN A FOUR MONTH PERIOD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE RADIATOR NEEDED REPLACEMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154221November 27, 2018
FUEL/PROPULSION SYSTEM
AFTER FILLING THE FUEL TANK THE VEHICLE STALLS, AND SPUTTERS WHEN PULLING INTO TRAFFIC, AND DRIVING DOWN THE ROAD FOR UP TO 1 MINUTE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154272November 27, 2018
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THERE WAS NO WARNING INDICATOR ILLUMINATED. WHILE DRIVING AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE INTERMITTENTLY FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO PLANET CHRYSLER JEEP DODGE RAM (LOCATED AT 400 EAST CENTRAL STREET, FRANKLIN, MA 02038, (508) 520-1550) WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153600November 25, 2018
ENGINE
CLOGGED CATALYTIC CONVERTER CAUSING POWER LOSS WHILE DRIVING ON HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153059November 21, 2018
FUEL/PROPULSION SYSTEM
DIFFICULT TO START. ONCE STARTED DIES. IF POWER IS MAINTAINED AND YOU GET MOVING, WILL DIE WHEN POWER IS REDUCED. IF ON ROAD AND LET OFF POWER TO SLOW DOWN, IT DIES. BAD NEWS IF IN A TRAFFIC SITUATION, ESPECIALLY AT NIGHT. NO CHECK ENGINE LIGHT AS A WARNING. THEN ONE DAY IT WILL START TO ACT NORMAL..... THEN THE "WILL NOT START ROUTINE" STARTS ALL OVER AGAIN. TOOK TO SHOP. NO INDICATORS ON DIAGNOSTICS. PROBLEM WOULD NOT DUPLICATE AT SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152825November 20, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. WHILE THE VEHICLE WAS STATIONARY, THE ENGINE INDEPENDENTLY STARTED AND THE POWER SLIDING DOOR OPENED SIMULTANEOUSLY. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT AND THAT THE VEHICLE WAS NOT SUBJECT TO A REMOTE START. ON ONE OCCASION, THE CONTACT WORE THE KEY AROUND HIS NECK TO AVOID ACCIDENTALLY CAUSING THE FAILURE. THE CONTACT STATED THAT THE VEHICLE'S HANDICAP RAMP WAS OPEN AS WELL WITHOUT BEING PROMPTED. PRIOR TO THE FAILURES, PATTERSON CHEVROLET (1611 US-259 BUS, KILGORE, TEXAS 75662, (903) 218-4651) REPROGRAMMED THE ECM AND REPLACED THE KEY FOBIKS IN THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE RECENT FAILURES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152943November 20, 2018
ENGINE, STEERING:COLUMN
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESTART AND HAD TO BE JUMPSTARTED TO DRIVE. ALSO, THE VEHICLE WOULD FAIL TO START WHEN THE CONTACT ATTEMPTED TO DRIVE. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM SANDY (LOCATED AT 1525 N UNIVERSITY PKWY, PROVO, UT 84604, (801) 734-9791) WHERE IT WAS DIAGNOSED, BUT A FAILURE CODE COULD NOT BE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE DEALER CONTACTED THE MANUFACTURER AND WAS INFORMED THAT THERE WAS AN OPEN UNKNOWN RECALL REGARDING THE STEERING COLUMN. THE STEERING COLUMN WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152657November 19, 2018
ENGINE
WE OWN A DODGE CARAVAN THAT HAS SOME MAJOR ENGINE PROBLEMS THAT SEEM TO BE COMMON FOR THE 2012-2013 V6 PENSTAR ENGINE. THE PROBLEM IS IN THE ENGINE HEAD AND VALVES. OUR VAN HAS COLLAPSED CAM LOBES DUE TO FAILING ROCKER ARMS. THE SYMPTOM THAT REVEALED THIS PROBLEM WAS A MISFIRE IN THE LEFT CYLINDER HEAD. THE SYMPTOMS ARE VERY SIMILAR TO THE PROBLEMS NOTED IN TSB NO. 09-002-14B INCLUDING A MISFIRE IN THE LEFT CYLINDER HEAD AND A LOUD TICKING NOISE COMING FROM THIS AREA. CHRYSLER HAS AN EXTENDED WARRANTY KNOWN AS X56 THAT ADDRESSES THE PROBLEM NOTED IN TSB NO. 09-002-14B. UNFORTUNATELY, THEIR WARRANTY ONLY COVERS THE HEAD REPLACEMENT (WHICH INCLUDES THE VALVES AND CAMS) IF THE HEAD IS CRACKED. WHILE INVESTIGATING MULTIPLE DODGE/CHRYSLER FORUMS I HAVE NOTED A LARGE NUMBER OF DODGE OWNERS EXPERIENCING THE SAME PROBLEM THAT WE HAVE. IN FACT, I HAVE LEARNED THAT THE PROBLEM IS SO PERVASIVE THAT CHRYSLER HAS AN INTERNAL STAR CASE BULLETIN, S1309000016 RELATED TO THE ROCKER ARMS AND CAM LOBE PROBLEMS. THE ENGINE CHECK LIGHT CAME ON WHILE WE WERE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152264November 18, 2018
ELECTRICAL SYSTEM
ALL LIGHTS ARE FLASHING AND THERE ARE WEIRD NOISES FROM UNDER HOOD .VAN DOES NOT WANT TO START. THERE IS CLICKING NOISE UNDER TIPM MODULE. I AM LUCKY IT DID NOT BREAK WHILE DRIVING BECAUSE WE USE IT AS A FAMILY CAR. FROM WHAT I READ ON INTERNET IT SEEMS LIKE A TIPM FAILURE . AND. IT HAPPENS 1 MONTH AFTER MY WARRANTY HAD EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152288November 18, 2018
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 55 MPH BATTERY LIGHT CAME ON THEN ALL LIGHTS ON THE PANEL LIT UP. CAR RAPIDLY ACCELERATED WAS ABLE TO GET CAR OFF THE ROAD AND STOPPED SHUT OFF CAR DUE TO IT RANDOMLY ACCELERATING THEN THE KEY WAS LOCKED IN THE IGNITION. DOORS WILL NOT WORK AND CAR WILL NOT START NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152335November 18, 2018
ELECTRICAL SYSTEM, STEERING
THERE ARE TWO PROBLEMS THAT ARE VERY SERIOUS. FIRST, IN 2017 AS I WAS EXITING THE INTERSTATE, I DROVE THROUGH A PUDDLE. AS I ATTEMPTED TO TURN LEFT ONTO THE ROAD, MY STEERING WHEEL LOCKED AND IT WAS ONLY WITH EXTREME FORCE AND SLAMMING ON THE BRAKES THAT I KEPT FROM RUNNING THROUGH THE GUARDRAIL, AND DROPPING DOWN TO THE INTERSTATE BELOW. I WAS UNABLE TO MAKE THE TURN AND STOPPED ON THE OVERPASS UNTIL MY STEERING WHEEL UNLOCKED. YES, MY ENGINEER HUSBAND KEEPS UP WITH ALL OF OUR REGULAR MAINTENANCE, INCLUDING THE BELTS. NEXT, WITH AN UNUSUALLY HEAVY RAIN THIS PAST WEEK, MY BATTERY LIGHT CAME ON. AFTER PARKING FOR AN HOUR, MY STEERING WHEEL WOULD NOT TURN WHEN I ATTEMPTED GO AGAIN. I RESTARTED THE CAR FIVE TIMES BEFORE THE STEERING UNLOCKED. ALL WEEK, DURING THAT HEAVY RAIN, THE STEERING LOCKED REGULARLY. THESE PROBLEMS ARE ALL OVER THE WEB. WOMEN AND CHILDREN EVERYWHERE ARE IN DANGER OF DYING FROM SOMETHING THAT SHOULD HAVE BEEN RECALLED YEARS AGO. WHY IS THERE NO RECALL FOR THIS PROBLEM? IF YOU ARE REFUSING TO DO ANYTHING ABOUT THIS, THEN YOU ARE ELIGIBLE FOR BEING SUED ALONG WITH CHRYSLER, FOR ALLOWING THIS TO CONTINUE UNCORRECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152106November 16, 2018
ENGINE
VAN JUST REACHED 100K MILES AND HAS BEEN MAINTAINED & SERVICED & ALL OF A SUDDEN IT HAS STARTED SHUTTING OFF WHILE DRIVING, NO WARNING, NO LIGHTS, JUST SHUTS OFF WHILE DRIVING. THIS IS EXTREMELY DANGEROUS & APPEARS TO BE EITHER THE IGNITION MODULE OR COMPUTER NEITHER OF WHICH HAVE RECALLS FOR THIS YEAR DESPITE THE SAME PROBLEMS WITH PREVIOUS MODEL YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151407November 14, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 DODGE GRAND CARAVAN. WHILE THE VEHICLE WAS TURNED OFF, THE BATTERY WOULD DRAIN AND THE VEHICLE COULD NOT BE STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE COMPUTER SOFTWARE WAS FAULTY, WHICH CAUSED THE RADIO TO REMAIN ACTIVATED AFTER THE VEHICLE WAS TURNED OFF AND DRAINED THE BATTERY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER (JEEP DODGE CHRYSLER OF TETERBORO, 469 US HIGHWAY 46, LITTLE FERRY, NJ) WERE NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151580November 14, 2018
ENGINE
MY VEHICLE HAS STOPPED RUNNING WHILE DRIVING 3 DAYS IN A ROW WHICH HAS CAUSED CLOSE COLLISIONS. I HAVE LOST MY TRUST IN MY "FAMILY SAFE VAN". I LOOSE CONTROL OF MY POWER STEERING AND HAVE TO PULL OVER TO THE SIDE OF THE ROAD AND PUT MY VEHICLE IN PARK/NEUTRAL AND THEN RESTART IT. I'VE READ NUMEROUS ONLINE POSTS ABOUT THIS PROBLEM AND I BELIEVE SOME OF THESE MODELS HAVE ALREADY BEEN RECALLED BECAUSE OF THE IGNITION SWITCH FAILING. I'M UNHAPPY THAT THE MANUFACTURER HASN'T DONE WHAT THEY ARE SUPPOSED TO DO AND CONTACTED THE CONSUMER AND REPORTED THIS ISSUE TO THEM PROPERLY. THIS WILL CAUSE ACCIDENTS AND ISN'T SAFE. I'VE READ MULTIPLE POSTS ONLINE WHERE THE DEALERSHIP/DODGE HAS INFORMED MULTIPLE PEOPLE THAT NOTHING IS WRONG WITH THEIR VEHICLE BECAUSE THEY CAN'T REPLICATE IT. WHAT EVER HAPPENED THAT THE CUSTOMER IS ALWAYS RIGHT? PLEASE HELP ME MAKE SURE DODGE TAKES CARE OF THIS SAFETY RECALL BEFORE IT CAUSES INJURY/DEATH TO MULTIPLE FAMILY'S THAT THIS ISSUE COULD HAPPEN TO THEM WHEN THEY LEAST EXPECT IT BECAUSE IT IS SUPPOSED TO BE A FAMILY SAFE VEHICLE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151249November 13, 2018
POWER TRAIN, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. WHILE DRIVING UNKNOWN SPEEDS, THE ENGINE COMPARTMENT SHOOK AND THE VEHICLE STALLED. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO GWINNETT CHRYSLER DODGE JEEP RAM (5054 US-78, STONE MOUNTAIN, GA 30087, (678) 384-4774) WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE WAS SHORTING OUT THE FUEL PUMP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE FUEL PUMP WAS COVERED UNDER THE WARRANTY. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150926November 12, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
THE VEHICLE IS 2 YEARS OLD I HAVE OWNED FOR 7 MONTHS. I START THE CAR IT WILL NOT GO INTO GEAR. I SHUT THE CAR OFF THE MOTOR KEEPS RUNNING. THEN IT WILL GO IN GEAR AND MOVE BY ITSELF.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11150929November 12, 2018
ENGINE
THE ENGINE WON'T SHUT DOWN AFTER BEING DRIVEN. WHEN THE VEHICLE HAS BEEN PARKED, AND PUT INTO PARK, THEN TURN THE KEY OFF, THE VEHICLE IS STILL RUNNING. IT'LL RUN FOR SEVERAL MINUTES, THEN CUT OFF. I'VE TRIED TO PUT THE KEY BACK IN AND TURN IT ON AND THEN OFF, VAN STILL RUNS. I'VE UNHOOKED THE BATTERY TO SEE IF IT WOULD RESET ITSELF. THE PROBLEM STILL EXISTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150964November 12, 2018
AIR BAGS, SEAT BELTS
AFTER GOING SIDEWAYS INTO A VERY STEEP DITCH, BOTH DRIVER AND PASSENGER FRONT SIDE AIRBAG CHARGES WENT OFF, BUT NEITHER AIRBAG DEPLOYED. THE SEAT BELT LOCKED SO TIGHT THAT I COULDN'T REACH THE DOOR HANDLE OR WINDOW SWITCH, OR UNBUCKLE THE SEAT BELT TO EXIT THE VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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