Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11559431December 11, 2023
ENGINE
While driving lost all power to vehicle. Lights, power steering etc. Able to shift into neutral and restart. This has occurred a few times. Very dangerous at night with no lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559539December 11, 2023
ENGINE
The contact owns a 2010 Chrysler Town and Country. The contact stated while driving approximately 35 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent but had started occurring more frequently and the vehicle would stall at various speeds. The contact had taken the vehicle to an independent mechanic who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 171,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559600December 11, 2023
AIR BAGS, SEATS
Active head rest deployed without collision (or even being hit slightly).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558567December 5, 2023
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2012 Chrysler Town and Country. The contact stated that the vehicle failed to start intermittently. The contact stated that the battery was replaced; however, the failure persisted. The contact stated while driving 40 MPH, the vehicle started jerking while the transmission was shifting between gears. The contact stated that the failure had been recurring while driving. There was no warning light illuminated. Additionally, the contact stated that there was a burning odor coming from the vents while driving in hot weather. The check engine warning light was illuminated. Several unknown dealers were notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 189,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556918November 27, 2023
VEHICLE SPEED CONTROL, ENGINE
ticking started in the engine, idle is rough most times, #2 cylinder misfire and does not accelerate when gas pedal is pressed. occasional cut off while driving or stopping at a light. mechanic checked codes to verify. In september of 2023 transmission was replaced by a certified shop after the same similar issues. keep dumping money into a car that i am still paying on and maintain according to the maintenance schedule.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556187November 21, 2023
POWER TRAIN, ENGINE
Oil leakage. I’ve read numerous reports online with the same year make and model about oil leakage we bought this car used without doing and research first just because we needed a car. And when I notice the oil leak I’ve been doing research and a lot of people have had the same problem causing people to spend ALOT of money to fix it which could have been prevented.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556215November 21, 2023
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
While taking turns or going over bumps/ potholes the vehicle will turn off and need to be restarted. All systems shut down including power steering, dash, and engine. The driver and occupants are put in life threatening danger due to the total shutdown of the vehicle and all of its accessories. The vehicle has not been taken to a dealer or service center but instead a independent auto mechanic. Through their research they found there was similar recalls on Mopar vehicles on earlier year models. The vehicle has NOT been inspected by manufacturer, police, insurance representatives or others. There were NO warning lamps, messages or other symptoms of the problem prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555962November 20, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Several times over the past few weeks the van has just shut off while driving. This has happened at low speeds and at city driving speeds. The engine just completely shuts off and the van loses power brakes/steering/acceleration with no warning, no rough running, no sounds, and no check engine light. The mechanic cannot find anything wrong with it but the problem continues at random intervals. This is potentially very dangerous and even worse is that there is no evident problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555556November 16, 2023
POWER TRAIN
On 9/29/23 while traveling on Rt. 17 West in the Town of Goshen, NY my vehicle experienced an unexpected loss of motive power. The vehicle was towed to the Chrysler dealership I purchased it from in Newburgh, NY and diagnosed with multiple trans failures requiring a new transmission. My husband contacted Chrysler Customer Service 800-992-1997. There is a recall S44 on 2015/2016 Dodge Grand Caravan/Chrysler Town & Country vehicles with 3.6L engine - code ERB and an automatic transaxle - code DG2 built from July 31, 2015 thru April 18, 2016. Chrysler Customer Service said there is no recall on my vehicle and recalls are based on the VIN. Recall S44 - The transaxle oil pump may experience a loss of hydraulic oil pressure due to an improperly manufactured transaxle oil pump. A loss of transaxle hydraulic oil pressure while driving will result in a loss of motive power and could cause a crash without warning. This is what I experienced when my failure occurred. I spoke to one of the service managers at the dealership's repair shop and he gave me the following information on my vehicle: Build Date: 2/19/2016 In Service Date: 3/1/2016 Engine Code: ERB Transaxle Code: DG2 The complaint I filed with Chrysler is closed - Case# [XXX]. They were not going to do anything to help us. I have owned a Dodge Grand Caravan, and 2 Town and Countries over the span of 20 years while raising my 3 children and I still drive one to this day. The build date, engine code, and transaxle code all fall within the guidelines of the recall, but Chrysler told us it does not qualify for recall repair. I have incurred the following expenses due to this failure: Towing to dealership - $281 Car Rental, 7 days - $526 New Transmission - $6841 Total expenses - $7648 Please investigate this for Recall S44. Attached please find the recall, and receipts for repair and related expenses totaling $7648. Thank you for your consideration to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555557November 16, 2023
POWER TRAIN
On 9/29/23 while traveling on Rt 17 West in the town of Goshen, NY my vehicle experienced an unexpected loss of motive power. The vehicle was towed to the dealership I purchased it from in Newburgh, NY and diagnosed with multiple trans failures requiring a new transmission. My husband contacted Chrysler Customer Service 800-992-1997. There is a recall S44 on 2015/2016 Dodge Grand Caravan/Chrysler Town and Country vehicles with 3.6L engines - code ERB, and automatic transaxle - code DG2 built from July 31, 2015 thru April 18, 2016. Chrysler told us there is no recall and recalls are based on the VIN. Recall S44 - The transaxle oil pump may experience a loss of hydraulic oil pressure due to an improperly manufactured transaxle oil pump. A loss of transaxle hydraulic oil pressure while driving will result in a loss of motive power and could cause a crash without warning. This is what I experienced when my failure occurred. I spoke with one of the service managers at the dealership's repair shop and he gave me the following information: Build Date: 2/19/2016, In Service Date: 3/1/2016, Engine Code: ERB, Transaxle Code: DG2. The complaint I filed with Chrysler is closed - Case# [XXX]. They were not going to help us. I have owned a Dodge Grand Caravan, and 2 Chrysler Town and Countries over the span of 20 years while raising my 3 children and still drive one to this day. The build date, engine code, and transaxle code all fall under the guidelines of the recall. Chrysler Customer Service told us my vehicle does not qualify for recall repair. I have incurred the following expenses due to this failure: Towing to dealership $281, Car Rental, 7 days $526, New Transmission $6841, Totaling $7648. Please investigate this complaint for recall S44. Thank you for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554681November 11, 2023
LANE DEPARTURE: WARNING, UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST
1.) my tire pressure warning light remains on and unable to detect if tires are actually low or not. It remains on even when tire pressure is at correct level. I got it checked by mechanic and he agreed that something is wrong with the sensor/system. 2.) both of my side mirror sensors will not turn off. I was driving and they were off (were previously working as normal), but then I went to get into another lane and someone was in my blind spot and I nearly hit them. Now they stay on and aren’t able to be utilized or trusted. There was no prior warning to any of these issues and now my vehicle feels extremely unsafe as I cannot use the safety features nor trust the tire pressure indicator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554682November 11, 2023
SEATS
Driver and Passenger headrests have both deployed without an accident occuring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554274November 9, 2023
ELECTRICAL SYSTEM
The headlights went out on me. I confirmed it was not the bulbs. I confirmed it was not the switch. Highbeams work. low beams do not. Further research indicates that this is a very very common problem with the TIPMs totally integrated power module. it is not just a relay or fuse. it is a very expensive part that has a long delay. https://www.chryslerforum.com/forum/chrysler-voyager-town-country-21/2010-chrysler-town-country-tipm-16614/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554135November 8, 2023
ENGINE, UNKNOWN OR OTHER
We have had to replace 2 faulty flywheels (a.k.a. flexplates) in our Chrysler Town & Country. The mechanics report that the composite materials used in creating these flywheel/flexplate parts were "less structurally sound than they should have been; therefore causing premature breakdown/failure in otherwise acceptable conditions."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553915November 7, 2023
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
While driving the car stalls at speed and all electrical components stop functioning. This causes failure to the power steering, power brakes and all components that permit driving the vehicle. Has happened numerous times with no codes shown on the dash. Fuel was adequate and no apparent defects. Taken to mechanic and there are no codes to check and commonly the engine will start up after a while and appear to have no problems. This is very dangerous as the car can stall at any speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553346November 3, 2023
ENGINE
Check engine light came on and vehicle began to surge. Acceleration was unpredictable. It wouldn't accelerate properly and then would surge forward. I took it to a repair shop and after a accumulating a large diagnostic bill, they said that the lobes on camshaft wore down and are causing misfires. They said it was a well known manufacturing defect and a common issue with this engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553409November 3, 2023
ELECTRICAL SYSTEM
The contact owns a 2012 Chrysler Town and Country. The contact stated that the vehicle was consistently unable to be started. The vehicle was jumpstarted and operated as needed. There were no warning lights illuminated before the failure occurred. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551749October 25, 2023
POWER TRAIN, ENGINE
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving approximately 35 MPH, the transmission failed to shift into high gear. The vehicle was revving. The contact also stated that the vehicle had failed to start. There were no warning lights illuminated. The vehicle was taken to a service station to have the transmission replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact there was no recall coverage for the failure. The contact stated that the failure was related to NHTSA Campaign Number: 16V461000 (Power Train). The failure mileage was 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551899October 25, 2023
ELECTRICAL SYSTEM
The contact owns a 2011 Chrysler Town and Country. The contact stated that the vehicle was parked at his residence in the driveway, the contact stated a friend knocked on the door and informed the contact that the vehicle was on fire. The contact stated the fire extinguished on its own. The contact stated no fire or police report was filed. The contact stated that the fire seemed to have started on the driver's side of the vehicle and in between the second and third row of seats. The contact stated that he contacted the dealer to make them aware of the failure and was advised to bring the vehicle to the repair center. The vehicle was taken to the dealer. The manufacturer representative inspected the vehicle and advised the contact that the fire was not caused due to faulty Chrysler parts. The fire origin was unknown. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000. The VIN was not available.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11551036October 20, 2023
STRUCTURE:BODY
Defective door-latching system; in particular: the driver side, (left side), passengers sliding door; which resulted in occupant being trapped in vehicle until we were able to extricate through other door. There is a pending class action lawsuit regarding this defect: UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF MICHIGAN Case 2:21-cv-11696-JEL-DRG; failure occurred with no warning and does not allow for manual operation of the door system. This defect poses an extreme safety hazard, as it is possible that both passenger doors could be affected, essentially trapping the occupants in the mid and rear seating compartments.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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