Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11578961March 22, 2024
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2011 Chrysler Town and Country. The contact stated that while driving at 45–50 MPH, the complete electrical system shut down. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who stated that the electrical system had shut down. The vehicle failed to turn over and restart. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred to the NHTSA hotline. The approximate failure mileage was 186,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578749March 21, 2024
ENGINE
Oil cooler housing leak. Oil leaking all over transmission and engine valley, potential fire hazard. Ticking in engine and metal deposits caused by poor design of cam follower. destroyed cam and potential for engine to seize up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578364March 19, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I was driving on I95 and the car completely shut down. The RPM went to 0. It started up again after about twenty minutes. I had the car repaired (throttle body replaced) and since that incident I have had this same thing happen four more times. The car seems to “resets” itself. I have had the throttle body replaced twice, the ignition control switch twice, the relay harness and then the relay redone. The van only does this periodically. The dealership had my van for six weeks and “couldn’t duplicate the problem “. This usually happens when driving for over an hour and speeds over 65mph. Last week I was driving to work, eleven miles from home and it happened again. The van restarted after sitting about thirty minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577536March 15, 2024
ELECTRICAL SYSTEM
Sliding door actuators failed on both sliding doors. driver side sliding door is stuck shut. There is a TSB for this for the same model year, but only for vehicles built after May 2015. Mine was built in January 2015. Worried about my kids getting stuck in the van in an emergency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577679March 15, 2024
POWER TRAIN
Left head needs to be replaced at just over 100,000 miles...There is a recall for all 3.6L pentastar engines from 2011-2013 but I have seen hundreds of 2014's that have the exact same issue. The recall needs to be expanded to include newer models as well. I was just given a quote of $5,000 to replace the left head.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577480March 14, 2024
STRUCTURE:BODY
The exact issue as described in [XXX] which indicates is for Chrysler Town and Countries manufactured between [XXX], is occurring in my Chrysler Town and Country manufactured in [XXX]. This issue should be covered, as it is under this prior bulletin. This issue has been ongoing for some time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576872March 12, 2024
ENGINE
Chrysler is aware that they have a faulty engine oil filter adapter in many of their automobiles but are refusing to do a recall to address the issue. Mine finally began leaking just a couple drops on the cement no warning light. Brought it into the shop and was confirmed that the adapter was leaking ALOT whole engine was covered. This could have led to my car seizing up on the highway without a warning light at all!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576917March 12, 2024
ELECTRICAL SYSTEM, ENGINE, STEERING
The WIN module in the listed vehicle has failed and is being replaced. This is the same type of WIN module that was contained in a recall for 2008-2010 models and should be updated to include the models beyond 2010. The problem has been random for a couple of years, but recently we have had constant issues with the vehicle shutting off while driving, leaving no power for steering or braking. The entire vehicle shuts off randomly, including WHILE DRIVING and is dangerous for anyone who owns this model vehicle. I am surprised and disappointed that newer models (same base design) are experiencing the same issue and nothing has been done. The following websites address the issue with model years similar to mine. [XXX] [XXX] [XXX] [XXX] [XXX] Included with this complaint is the repair estimate for my vehicle ($2057.38 for the replacement WIN module and programming). I have also included the NHTSA recall specific to this problem on 2009-2010 models, which have the same components as mine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576935March 12, 2024
FUEL/PROPULSION SYSTEM
On multiple occasions, and without warning, the car died while driving creating extremely dangerous and stressful situations. Additionally, the defective fuel pump relay caused the fuel pump to run even when the car was not running. This then caused damage to the fuel pump and required replacing both the relay and pump itself. As the Fuel Pump relay is a single unit soldered together, it could not be independently tested during normal checks. A recall was issues and executed for the same issue on Jeep and Durango models. I also see that this was brought up previously for this T&C model but was determined not to warrant a recall. A known, dangerous, costly, and preventable issue that was corrected elsewhere but not in this model. How is that possible? I've noted approximately the first time I recall the car shutting itself off while driving (this was not the only or last time it happened - nor is it the date of service when we had to pay to have the car repaired).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576964March 12, 2024
SERVICE BRAKES
I have a 2012 Chrysler Town and Country van. In 2021 I had brake calipers replaced on the rear end because they were leaking brake fluid. Again this year same problem. What is going on with brake systems on todays cars? I do not think this is normal wear. How often are consumers dealing with brake problems? Are manufacturers using poorly made parts? I think this needs to be investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576538March 11, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY
Passenger rear sliding door on my 2015 Chrysler Town and Country will not unlock with the remote. This happens all the time and has become a great concern as it causes not only frustration for me but has caused stress for my grand children thinking they are stuck in the vehicle! This also causes my wife to have to open the passenger front door and reach between the seat and the "B" post to reach the lock and unlock the door. Then at this time the door must be opened manually or push the remote button again to try and open it. This happens in hot or cold weather. This could cause the door to fail to unlock in an panic causing injury or loss of life during an emergency. As a first responder this would cause us to have to figure out ways to cut the door open or use the jaws of life to open the door after a crash where the driver is unable to inform us of the issue in unlocking the door. Safety issue for sure that needs to be repaired by Chrysler at their expense since they know of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576486March 10, 2024
ELECTRICAL SYSTEM
Last year, when I purchased this used minivan, it stalled at highway speed 2 hours after purchase on my way home. This random stalling at highway speed continued for at least six months. Then, it began having problems starting. The dealer said I needed a new computer, which I spent nearly $1,000 to get. The stalling at speed continued. It is now getting worse again and seems related to the vertical movement of the key fob in the ignition. Here's what I don't understand: You issued a recall for, what, the 2008-2010 version of this minivan, yet I can also find comments on here and elsewhere online that the problem is still happening. I drive with my grandkids in this minivan. How many people will have to die before another recall is issued? Chrysler did not fix the problem at the manufacturing stage. Please be a government and protect us. Please force them to fix it in a recall. BTW, you leave space for only a single date and speed. It happens all the time at any speed, including startup. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575731March 6, 2024
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
The contact owns a 2014 Chrysler Town and Country. The contact stated that the TPMS warning light was illuminated and when the tires were rotated, the passenger’s side rear sensors could not be located, failing to identify a low tire pressure failure. The dealer was contact and stated the failure was outside the warranty window and the recall. The contact referenced NHTSA Campaign Number: 14V632000 (Tires) as a possible solution to the failure however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575792March 6, 2024
ELECTRICAL SYSTEM
The rear power outlet caught fire while driving today 03/05/2024. Nothing was plugged in to the outlet.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11574519February 28, 2024
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving at various speeds, the vehicle shut off unintendedly. The driver was able to restart the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who stated that the failure was due to the electrical system. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 11V139000 (Electrical System). The manufacturer was notified about the failure, but no assistance was provided. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574231February 27, 2024
POWER TRAIN
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the vehicle briefly began to shake violently and jerk. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the hydraulic pressure sensor. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a failure with the transmission pump. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573432February 22, 2024
ENGINE, SERVICE BRAKES
The contact owns a 2013 Chrysler Town and Country. The contact stated while driving at various speeds, the vehicle stalled, and failed to respond as intended upon depressing the brake pedal. The contact stated that the vehicle failed to restart for approximately 45 minutes. The contact pulled to the side of the road. The contact stated that on one occasion, the vehicle was towed to an independent mechanic however, the failure could not be duplicated. No further information was provided. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573500February 22, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
When vehicle is exposed to consistent sunlight and heat during the spring/summer months, the driver's side power sliding door will not latch properly, causing the door to repeatedly try to latch itself shut. This occurs when opening/closing the door, and also while the vehicle is in motion. For example, if the door is shut properly, and the vehicle goes over a bump or something disrupts the ride, the door will think it is open, the warning light comes on the dashboard, the interior lights activate and the electric latch motor will repeatedly activate until the van thinks the door is closed. Even when parked, I have returned to the vehicle to find the door trying to close itself
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573089February 21, 2024
SERVICE BRAKES, POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car shakes and stalls when coming to a stop. No lights on the dash. Took it to a dealer and found it is the sensors in the transmission. These should not break on a van that has under 100,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572525February 17, 2024
SEATS
While driving on the highway, the passenger side headrest deployed without any warning or accident causing it to. A plastic part that holds a metal bar in place seems to have broken. No one was injured at the time. This seems to be a common problem. Chrysler needs to fix this! Who knows when the driver side one will deploy on its own with no accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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