Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11550119October 16, 2023
FUEL/PROPULSION SYSTEM
The fuel pump relay has failed. The relay is part of the TIPM and the cost to repair at the dealer is well over one thousand dollars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550141October 16, 2023
SERVICE BRAKES
My check engine light is on and I get a squeaky noise when driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549825October 13, 2023
ELECTRICAL SYSTEM, AIR BAGS
The contact owns a 2008 Chrysler Town and Country. The contact received notification of NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549360October 11, 2023
AIR BAGS
The passenger side head rest basically exploded it felt as if we had been rear ended but were not. It threw my head forward my seatbelt locked around my chest and neck we were in stop and go traffic so moving very slowly. My husband was driving he and I had no idea what happened we pulled over and examined it then i used my phone to look it up online. The head rest is supposed to have a safety mechanism similar to an air bag so that on impact it is supposed to release with a spring and bounce back to help prevent neck injury. However I found that Chrysler among other manufacturers opted to use a plastic and aluminum pin system which has been proven to just "let go" for no reason thankfully it was not the driver's side because we would have gone off the road or struck the vehicle in front of us. I had a headache and neck and upper neck pain for a few days but without health insurance i didn't get seen. We are only looking at getting this repaired i have attempted to contact a local dealership to fix it as it is still separated and looks awful. This is a safety issue and we should not have to pay for this repair. We financed the van in June and will be paying for it for the next few years. Thankfully nothing more serious did not happen when it malfunctioned
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548511October 5, 2023
POWER TRAIN
The contact owns a 2015 Chrysler Town and Country. The contact stated while driving 35 MPH, the vehicle stalled. The vehicle was towed to an independent mechanic. The vehicle was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548143October 4, 2023
SEATS
Car was parked and I was standing outside the front passenger door. When I pulled the seat recline lever, the seat back shot forward quickly and the headrest exploded open. I cannot push it back into place OR take the headrest out. It is available for inspection, however I need to get it fixed for safety concerns asap. Anyone sitting in the passenger seat cannot keep their head in proper alignment, over their shoulders. Their head is forced forward. Not only uncomfortable, but mechanically unsafe. There was no warning lights or known malfunctions prior to the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547859October 2, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
The ABS light, Traction light, and Brake light all come on and simultaneously. I've been told that the ABS Module is bad and needs to be replaced. The fact that the module needs to be replaced concerns me since there are prior recalls for ABS Module with other Dodge, Ram, and Chrsyler makes and models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547396September 29, 2023
UNKNOWN OR OTHER
The key was lost, so I had a locksmith replace it. Later in the next week, my husband had another key made, and I drove it for about a week, then when I was driving on an interstate at 65mph everything quit, including the power steering. I was lucky to get it pulled over to the side of the road. I took it to my mechanic, who thought it might be the computer b/c several different problems came up on the diagnostics. They could not fix it, so I had it towed to a bigger automotive place, who replaced an engine oil pressure switch but it still would not start or run so they suggested sending it to Chrysler. now I'm having it towed to Tri Lakes Chrysler in Branson MO who says they don't know if they can fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546601September 26, 2023
SEATS
Driver side front seat active head restraint deployed while vehicle unoccupied. Plastic holding metal pin or rod broken.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546261September 24, 2023
SEATS
Passenger side head rest deployed while the vehicle was sitting in my driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545863September 21, 2023
ENGINE
The contact owns a 2010 Chrysler Town and Country. The contact stated while driving 30 MPH, the vehicle lost motive power and stalled. The contact pulled over to the side of the road and restarted the vehicle however, the failure recurred. Several unknown warning lights were illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 213,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545152September 18, 2023
UNKNOWN OR OTHER
Back up camera and dash display quit working. Had near miss when backing up vehicle and almost ran over someone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545168September 18, 2023
EXTERIOR LIGHTING
The contact owns a 2010 Chrysler Town and Country. The contact stated that after activating the headlight switch, the headlights would blink off and on twice before turning off. The contact stated that the failure was present on both the low beam and high beam headlights, making the vehicle undrivable at night. The vehicle was taken to the local dealer who uninstalled an aftermarket remote starter and replaced a multifunction high beam selector switch; however, the failure reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 156,577.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544982September 16, 2023
SERVICE BRAKES, ENGINE, STEERING
We have had multiple times when we are driving, and our vehicle shuts off and we lose power steering and power brakes. When the van does come to a stop, we are able to restart it and continue on. There is no warning that the van is going to shut off, it just does it. This is our family vehicle. I have found multiple forms online with customers complaining of the same issue with no positive results from the dealerships.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544473September 14, 2023
UNKNOWN OR OTHER
The rear door on Left side won't unlock, it won't unlock or open at all. It's stuck in closed position and cannot be open manually.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544489September 14, 2023
POWER TRAIN
Transmission pump failure resulting in gear slippage and loss of power while my wife was driving. Seems to be the exact issue specified in an already existing Recall, but doesn't seem to apply to our 2016 Chrysler minivan. I'm not sure why it does not apply. 2016 Chrysler Town & Country Recall Item Affected: POWER TRAIN: AUTOMATIC TRANSMISSIONDate Announced: 06/23/2016Description of Recall:Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.Action Need To Fix It:Chrysler will notify owners, and dealers will replace the transmission pump, free of charge. The recall began on August 18, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S44.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544278September 13, 2023
ELECTRICAL SYSTEM
2014 Town and Country - 78,000 miles vehicle experiencing crank no start. Known issue and no recall issued by manufacturer for this model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544324September 13, 2023
STRUCTURE:BODY
Drivers rear sliding door is in a locked position and it can not be opened. The dealership said it was a malfunctioned door lock actuator. Its the same part as the 2015 and up actuator that Chrysler extended the warranty on to replace the faulty part. My van falls under the mileage limit, but will not be covered because its a 2014. My opinion is , if the part was found faulty for the 2015 and is the same as the 2014, then the 2014 part is also faulty and should be covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544414September 13, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Greetings, June 30, 2023 incident of our van stalling and shutting off while driving. The traction control warning light comes on, van automatically slows down and shuts off. When this happened, unable to steer, no control of brakes or accelerator along with being dangerous. Took vehicle into Midas as they are closest to my work. After testing they determined it was the WIN Module. Since June 30th 2023 to September 10th 2023 this issue happened over a dozen times. Luckily, no one was ever directly behind us and we were able to pull over safely, shut van off, wait one minute and start up again then was fine. The issue always happened while traveling under 30 MPH. I am so grateful we, nor anyone else was injured. Midas informed me back early August 2023 that there was a recall on this exact same module, but recall didn't include our van. I spoke with Russ Darrow Dodge and let them know about our issue and got vehicle in and WIN module replaced on September 12, 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544428September 13, 2023
POWER TRAIN
The hydraulic pump went out - causing transmission failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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