Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11543810September 11, 2023
ELECTRICAL SYSTEM
The contact owns a 2013 Chrysler Town and Country. The contact stated that after starting the vehicle, he slightly touched the ignition key, and the vehicle shut off inadvertently. The contact stated that the failure recurred several times while driving on a bumpy road surface. The contact was able to pull to the side of the roadway and restarted the vehicle. The contact stated that the failure had been recurring increasingly while driving and caused the headlights to turn off and the vehicle to lose power steering functionality. The vehicle was taken to the dealer, where it was diagnosed that the Wireless Ignition Node (WIN) module needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure and informed the contact that the VIN and the year vehicle was not included in NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) . The failure mileage was approximately 115,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543579September 9, 2023
ELECTRICAL SYSTEM
Car shut down twice while driving. Then car crank but don't start. Alternator, starter, fuel pump, battery changed and still having same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543329September 8, 2023
AIR BAGS, SERVICE BRAKES
Air conditioning condensation leaking below dashboard and onto carpet, causing electrical shorts in air bag and anti-lock brake (ABS). Chrysler identified this issue and issued a recall (K25) in January 2011, but only for vehicles manufactured through December 3, 2008. In consultation with Chrysler and according to its own internal documentation, my vehicle (manufactured in February 2009) has the same defective parts and is prone to the same safety issues caused by condensation leaking into critical electronic safety components, but they refuse to remedy the safety issue "due to it not being subject to the recall" -- despite Chrysler personnel conceding that my February-2009 was manufactured with the same, identical, flawed parts as those 2008 and earlier 2009 models that are subject to recall K25.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543145September 7, 2023
AIR BAGS
My vehicle was involved in a bad accident on September 1, 2023. The Air Bags FAILED TO DEPLOY! As a result, my Daughter sustained injuries. My insurance company is chomping at the bit to crush it! They have already totaled it. They don't care that someone needs to investigate this accident and find out WHY THE AIR BAGS FAILED TO DEPLOY! GEICO is my insurance company. I want it checked out so that if there is a problem maybe you can issue some kind of recall. Please move with the utmost speed to beat the car to the crusher! Thank you!
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11543149September 7, 2023
ELECTRICAL SYSTEM
The contact owns a 2010 Chrysler Town and Country. The contact stated that the vehicle failed to start. The contact stated that while self-inspecting the vehicle, the fuel pump relay module failed to shut off, causing the battery to drain. The contact stated that the Total Integrated Power Module (TIPM) needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543005September 6, 2023
POWER TRAIN
Entered the highway and attempted to accelerate and bring car up to speed to match other cars. Car reached 55 mph but could not go faster and did not shift into higher gear. Noticed a high pitch noised coming from engine compartment. Over the course of a few hours the car would lag when shifting into reverse and would lurch forward when it did kick in. The car was taken to NAPA for a diagnostic where they diagnosed a problem with the transmission and that the car had transferred into "limp" mode. We were informed by Jet Automotive the transmission requires an overhaul.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543055September 6, 2023
SEATS
headrest opened driving down the road and broke the plastic clips, now i have a loose headrest
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542091September 1, 2023
STRUCTURE:BODY:DOOR
The contact owns a 2016 Chrysler Town and Country. The contact stated that after arriving at her destination, she became aware that both the driver's and passenger's side sliding doors were jammed. Upon applying great force, the contact was able to open the driver's side door, and after visual inspection, she observed the sliding door was off the track with electrical wires exposed. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The dealer was also unable to open the passenger’s side sliding door. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541654August 30, 2023
AIR BAGS
Front end accident-airbags did not deploy
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11540561August 24, 2023
ENGINE
Engine stalled at roughly 20 miles per hour, thankfully, I was stopped. Restarted and drove off, but vehicle now has a check engine light on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540411August 23, 2023
UNKNOWN OR OTHER
Before I started the car I tried to open the passenger sliding door but the door would not open with key fob, manually or interior dash button. (Only makes a clicking noise ). Then after driving 5-10 minutes the door opens on its own while driving. Kids and new born in car. Items fell out of car while driving. Interior light came on and my eldest was able to close the door. Very dangerous and distressing!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540160August 22, 2023
FUEL/PROPULSION SYSTEM, AIR BAGS, UNKNOWN OR OTHER
I drive for Lyft and Uber and have had this vehicle spontaneously shut down while I am driving. I have had three places check it and it is NOT the starter, battery, or alternator. I have replaced the ECU and other items and the mechanics cannot tell me what's wrong. Furthermore, there are NO codes that show on the vehicle. The vehicle on the way to the mechanic shut down in traffic and as per usual, started back up and the traction control light came on. When the mechanic disconnected the positive cable on the battery to check the alternator, battery, and starter the code disappeared and the car drove fine on the way home. I have lost a lot of wages due to this issue and now I am afraid to drive the car. I have seen on several forums that this was an issue in the 2011 recall and now it is happening yet again. My car is a 2014 and others are both older and younger, all suffering from this same very scary detail. I hope I am not injured, nor anyone else will be injured, due to this issue. Mechanics are stumped with the problem. I have contacted an attorney and my next step is to call Chrysler but I do not expect them to address this issue unless or until many people die, are injured and then they get sued. Please let me know what, if anything, else I should do. I am putting you on notice of the issue and it's being widespread. In order to make sure I cover all my bases, this issue has happened now about 4x a week, it is not predictable, nor is it consistent with how fast or how slow I may be driving. I have had plenty of gas in the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539619August 20, 2023
SEATS
While the car was parked in the garage, person sat in the passenger seat and buckled, leaned back against the headrest and the headrest impact function triggered, pushing fully forward. Following Chrysler’s instructions on resetting it, I found the plastic locking mechanism was completely broken off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539482August 18, 2023
ENGINE, STEERING, WHEELS
Power steering failure and water pump failure smoking under hood and power steering fluid all on the exhaust system almost caught fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539484August 18, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
While driving at posted limits, the van will shut off without warning. This has happened 5 times. We have been fortunate that no cars have been following close behind, so we have been able to pull the van off the side of the road, stop and re-start the van. I have had a dealer and another mechanic look at the ignition and attempt to trouble shoot. However, nothing is ever found. This does not happen with any consistency...it is very random.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539025August 16, 2023
ENGINE, STEERING
While driving today the vehicle stopped shifting and the check engine light turned on. When I pressed the gas pedal the RPM gauge would go to 4 or 5 but the vehicle wouldn’t move initially. It jolted forward after a few seconds of pressing the gas. Because I had my children in the vehicle, I slowly drove to the garage I see regularly. They checked the code and with that revealed it was something to do with the transmission fluid pressure and the power steering pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538854August 16, 2023
STRUCTURE:BODY
The passenger side sliding door made an awful noise when closing and since then will not lock. It occasionally makes noises like it isn't closing properly but then does close. This happened about 2 weeks ago but we have not had it checked for repair as I feel this is a safety issue that should be addressed by Chrysler since my research has shown it is a very common complaint with Chrysler sliding doors as well as expensive repair. We are worried about the security of not being able to lock our vehicle as we frequently travel and even sleep in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538712August 15, 2023
POWER TRAIN
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving approximately 60 MPH, the vehicle decelerated while the accelerator pedal was depressed. The contact stated that he was able to veer the vehicle off the road and shift into park(P). The contact stated that he turned off and restarted the vehicle and shifted into drive(D) and then depressed the accelerator pedal however, the engine revved but the vehicle failed to respond. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed and produced code: P0700. The contact was informed that the transmission pump failed and needed to be replaced. The vehicle was not repaired. The contact was informed of NHTSA Campaign Number: 16V461000 (Power Train) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538310August 14, 2023
STEERING, ELECTRICAL SYSTEM, SERVICE BRAKES
While driving at 70 mph on the highway on 8/13/23, the car electrical system failed. Power steering immediately failed. Brakes unresponsive. Lost control and almost veering into a semi beside us. Coasted and lane changed with no means to signal to others. Once we coasted to a near stop car was put into park without ability to press on break. After 3 min, attempted to start car again and it was responsive again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538380August 14, 2023
ELECTRICAL SYSTEM
Vehicle shuts down while driving and shuts down when key fob is bumped or touched while driving. Very dangerous and have come very close to collision often. This ignition switch on our 2013 Chrysler Town and Country van should be recalled due to safety issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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