Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11321124April 14, 2020
AIR BAGS, UNKNOWN OR OTHER
CRACKED DASH BOARD. NEXT TO AIRBAG AND ABOVE INSTRUMENT CLUSTER. CONCERNED FOR PROPER FUNCTION OF AIRBAG AS WELL AS THE INSTRUMENT CLUSTER. IT STARTED TO CRACK SEVERAL YEARS AGO AND CONTINUES TO GET WORSE EVERY YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320901April 12, 2020
SERVICE BRAKES
ON 4/11/2020, WHILE TRAVELING NORTHBOUND ON N. MAIN STREET, FAYETTEVILLE, NC AND ACCELERATING FROM THE STOPLIGHT AT THE INTERSECTION OF CAMDEN ROAD, I WAS REQUIRED TO APPLY THE BRAKES FORCEFULLY AND SUDDENLY DUE TO THE ACTIONS OF ANOTHER MOTORIST. ALMOST IMMEDIATELY AFTER APPLYING THE BRAKES, I LOST ALL BRAKING POWER AND RESORTED TO UTILIZING THE MANUAL PARKING BRAKE TO BRING THE VEHICLE UNDER CONTROL AND DRIVE IT CAREFULLY BACK TO MY RESIDENCE. AT THE MOMENT OF FAILURE, THE DASHBOARD BRAKE INDICATOR LIGHT (AKA, IDIOT LIGHT) ILLUMINATED AND A "SERVICE BRAKE SYSTEM" MESSAGE APPEARED ON THE INSTRUMENT CLUSTER. THE BRAKE INDICATOR LIGHT CONTINUED TO ILLUMINATE SPORADICALLY DURING THE TRIP BACK TO MY RESIDENCE WHEN TESTING THE BRAKE PEDAL FOR RESUMED FUNCTIONALITY. AFTER ARRIVING HOME, I PERFORMED A QUICK INSPECTION OF THE BRAKING SYSTEM AND FOUND THAT THE PORTION OF THE BRAKES LINES LOCATED ON THE OUTBOARD PORTION OF THE DRIVER'S SIDE FRAME RAIL HAD RUSTED AND PERFORATED NEAR THE ABS MODULE, CAUSING THE FAILURE ALONG WITH MASSIVE FLUID LOSS (SEE ATTACHED PICS). I PERFORMED A CURSORY INTERNET SEARCH AND DISCOVERED THAT THE NHTSA HAS ALREADY PERFORMED AN INVESTIGATION INTO THIS EXACT ISSUE AND THE INVESTIGATION WAS SUBSEQUENTLY CLOSED WITH NO RECALL ISSUED BY GM. OF NOTE, GM VEHICLES USE A MANUAL PRESSURE DIFFERENTIAL SWITCH LOCATED WITHIN THE BRAKE COMBINATION VALVE THAT ISOLATES THE DAMAGED CIRCUIT IN THE EVENT OF FAILURE AND ALSO ILLUMINATES THE DASHBOARD BRAKE LIGHT. THIS SYSTEM DID NOT OPERATE IN THIS INSTANCE AS EVIDENCED BY LOSING ALL BRAKING, AS OPPOSED TO REDUCED BRAKING, AS WELL AS THE BRAKE LIGHT NOT REMAINING ILLUMINATED. BASED ON THE APPEARANCE OF THE UNDERCARRIAGE AND INDICATION OF RUST IN SEVERAL SPOTS ON THE BODY (E.G, TAILGATE), I BELIEVE THIS TRUCK WAS OPERATED IN ONE OF THE RUST BELT STATES FOR A PERIOD OF TIME BY A PRIOR OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320254April 5, 2020
UNKNOWN OR OTHER
THE DASHBOARD HAS SEVERAL CRACKS AND CONTINUES TO CRACK FURTHER. THESE CRACKS JUST STARTED TO APPEAR WITHOUT INCIDENT. THEY CAUSE THE DASH TO RATTLE. THEY ARE ALSO A COSMETIC ISSUE THAT WILL DEPRECIATE THE VALUE OF THE SUBURBAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320217April 4, 2020
SERVICE BRAKES, STEERING
BRAKES GAVE OUT SUDDENLY WITHOUT WARNING.CHEVY DEALER SAID LINES ARE RUSTED AND NEED REPLACE AT COST OF $1600.ALSO JUST REPLACED STEERING GEAR BOX PITMAN ARM AND IDLER ARM AND WHEEL BEARING HUB AT A COST OF $2300 BECAUSE YOUR NUTS ON THE STEERING ASSEMBLY HAVE A TENDENCY TO COME OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319797March 31, 2020
UNKNOWN OR OTHER
BACKUP CAMERA HAS BEEN FOGGY SINCE NEW. THEY TOLD ME THAT'S THE WAY IT IS...FOGGY AND FUZZY. NOW IT HAS GOTTEN NOTICEABLY WORSE IN THE LAST MONTH. 2 DIFFERENT PEOPLE AT THE DEALERSHIP SERVICE DEPT. HAVE TOLD ME THEY WILL NOT FIX IT TILL IT BREAKS. IT IS ESPECIALLY BAD IN THE DARK..I CANNOT EVEN SEE A BLACK CAT UNLESS IT HAS SOME WHITE ON IT ! I HAVE A PICTURE HERE BUT THE CAMERA SCREEN ACTUALLY LOOKS BETTER IN THE PHOTO THAN IT DOES IN PERSON. LOOKS LIKE YOU ARE LOOKING THRU FOG. YOU CAN SEE IN THE PHOTO THE $220. GARMIN DASH CAMERA LOOKS WAS BETTER THAT THE REAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319350March 26, 2020
POWER TRAIN
ON 3/25/20 AT APPROXIMATELY 7:20PM I WAS TRAVELING A NORTH BOUND DIRECTION ON US HIGHWAY 51 IN LANE 1 (FAST LANE). MY 2017 CHEVROLET SUBURBAN STARTED TO JERK AND THE RPM GAUGE EXCELLED TO 5/6 RPM. THEN, THE SUBURBAN CAME TO AN ABRUPT STOP IN THE MIDDLE OF LANE 1. AT THAT TIME I WAS REAR-ENDED BY A LAW ENFORCEMENT OFFICER. THE OFFICER WAS UNAWARE I WAS STOPPED, BECAUSE I DID NOT HAVE ANY INDICATIONS SUCH AS BRAKE LIGHTS. I WAS TRYING TO PRESS THE ACCELERATOR PEDAL TO TRY MOVE OUT OF THE HIGHWAY, AND THE SUBURBAN WOULD NOT MOVE. I HAD MY TWO SMALL BABIES IN THE CAR AND THANKFULLY NO ONE WAS INJURIED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11319273March 25, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. THE CONTACT CHECKED FOR RECALLS ONLINE AND DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER :16V383000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. GEORGE NUNNALLY CHEVROLET LOCATED AT (2700 SE MOBERLY LN, BENTONVILLE, AR 72712) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD BEEN NOTIFIED OF THE RECALL AND ASSURED THE CONTACT THAT THE VEHICLE WAS SAFE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318987March 22, 2020
AIR BAGS
AIRBAG LIGHT ON DASHBOARD IS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318631March 18, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
DASH CRACKED AND FELL APART. HAD TO REPLACE THE ENTIRE DASH BOARD ASSEMBLY. THE DASH WAS CRACKING AS IF IT WAS MADE OF GLASS. A PIECE OF THE DASH EVEN BROKE OFF WHILE I WAS DRIVING AND FELL ON MY LAP..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318216March 16, 2020
STRUCTURE:BODY
THE POWER TAILGATE COMES DOWN WITH SUCH ENERGIZED FORCE THAT MYSELF AS A 5'10" ADULT ATHLETE CANNOT STOP IT. JUST YESTERDAY IT ALMOST DECAPITATED MY 10-YEAR OLD DAUGHTER, BRUISED HER HEAD AND STRAINED HER NECK ABOUT ONE YEAR AGO I TOOK THE SUBURBAN IN TO MY DEALER, HENDRICKS CHEVROLET AND THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT. AFTER YESTERDAY'S INCIDENT, I SCHEDULED A SERVICE CALL TO BEING IT BACK ON TOMORROW, MARCH 17TH AND TOLD THEM IF THEY DID NOT FIX IT, WE WOULD WHAT OTHER OWNERS ARE FACING THE SAME DANGEROUS PROBLEM TO FORCE THEM TO FIX IT, HENCE WHY WE ARE CONTACTING YOU. THE VEHICLE IS PARKED, IN STATIONARY POSITION.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11318130March 15, 2020
UNKNOWN OR OTHER
THE DASH HAS CRACKS AROUND THE AIR BAGS ON THE LEFT AND RIGHT SIDES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317498March 11, 2020
UNKNOWN OR OTHER
A CRACK HAS FORMED ON THE DASHBOARD ABOVE THE GAUGES AND STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316974March 9, 2020
UNKNOWN OR OTHER
CRACKED DASHBOARD. SAME TWO SPOTS AS THOUSANDS OF OTHER CARS. RIGHT BEHIND INSTRUMENT PANEL AND ON CORNER OF PASSENGER AIRBAG COMPARTMENT IN DASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316860March 8, 2020
POWER TRAIN
OUR VEHICLE WHICH IS USED TO MOVE MYSELF, MY WIFE AND OUR FOUR CHILDREN, HAS BEEN EXPERIENCING LUNGING, VIBRATIONS, NOISE, LIKE HITTING THE RUMBLE STRIPS IN THE ROAD. GM DEALER SAID IT WAS NORMAL. TACHOMETER WAS FLUCTUATING 250RPMS, CONSTANTLY. I WAS CONCERNED WHEN THE DEALER FOUND NOTHING. I TOOK THE VEHICLE TO A TRANSMISSION SPECIALIST REPAIR SHOP, THE TRANSMISSION SHOP SAID THEY HAVE REPAIRED OVER 80 GM VEHICLES, THEY ALL HAVE A BAD TORQUE CONVERTER WHICH COMES APART AND THE METAL DESTROYS THE TRANSMISSION WHEN IT CIRCULATED THROUGH THE TRANSMISSION. GM IS TELLING PEOPLE IT'S NORMAL, PUTTING PEOPLE'S LIVES IN JEOPARDY FOR A DEFECTIVE PART. AFTER TALKING TO OTHER PEOPLE WITH GMS, THIS IS COMMON. I'M PAYING OUT OF POCKET TO HAVE OUR VEHICLE REPAIRED. THIS IS THE 4 GM WE HAVE PURCHASED. WE WON'T BE BUYING ANYMORE TILL THIS ISSUE IS RESOLVED ON AN $80,000 VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316179March 4, 2020
SERVICE BRAKES
I PURCHASED THIS VEHICLE USED IN OCTOBER 2019. IT HAS 180,000 MILES BUT IS IN GOOD OVERALL CONDITION. THE PROBLEM IS NOT EXCLUSIVE TO THIS VEHICLE OR EVEN THIS TYPE OF VEHICLE. THE ISSUE IS RUSTY HYDRAULIC BRAKE LINES. THIS PROBLEM HAS PLAGUED OLDER VEHICLE OWNERS, ESPECIALLY IN THE RUST BELT MIDWEST, SINCE HYDRAULIC BRAKES WERE INVENTED. SOME CONSCIENTIOUS MANUFACTURERS SUCH AS VOLVO, HAVE SWITCHED TO A BRAKE LINE MATERIAL CALLED CUNIFER OR NICOPP, A COPPER NICKEL ALLOY C70600. THIS MATERIAL PERFORMS LIKE CONVENTIONAL STEEL LINES BUT WITHOUT THE CORROSION PROBLEM. I AM A ASE CERTIFIED TECHNICIAN,AND HAVE BEEN REPAIRING VEHICLES AS WELL AS RESTORING CARS AS A HOBBY FOR WELL OVER 50 YEARS. OVER THIS TIME PERIOD I HAVE BLOWN MANY BRAKE LINES. I HAVE BEEN LUCKY IN THAT IT NEVER HAPPENED TO ME IN AN EMERGENCY STOP WHERE DAMAGE AND OR SERIOUS INJURY COULD HAVE OCCURRED. THIS LATEST INCIDENT OCCURRED EARLY IN THE MORNING AT A STOP SIGN IN MY RESIDENTIAL AREA. THERE WERE NO OTHER CARS OR PEOPLE AROUND. I APPLIED THE BRAKES THE VEHICLE CONTINUED MOVING AS THE BRAKE PEDAL WENT TO THE FLOOR. LUCKILY I WAS ABLE TO SLOW DOWN TURN AROUND AND SLOWLY MOVE BACK INTO MY DRIVEWAY. SINCE MODERN VEHICLES ARE LASTING LONGER AND DO TO NEW VEHICLE COSTS MOTORISTS ARE KEEPING THEIR CARS LONGER. THE BASIC AMERICAN VEHICLES BRAKE LINES HAVE NOT CHANGED MUCH IN THE LAST 50 YEARS,OTHER THAN SOME CHEAP ATTEMPTS AT EXTERNAL COATINGS. WHY NOT MANDATE ALL MANUFACTURERS USE THE VASTLY BETTER COPPER NICKEL LINES. IT WOULD DEFINITELY SAVE LIVES AND INJURIES NOT TO MENTION COSTLY VEHICLE DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315633March 2, 2020
FUEL/PROPULSION SYSTEM
ENGINE LIGHT ON-DIAGNOSIS P0455. LAST 2YRS TOOK TO MANY REPAIR SHOPS. REPLACED, GAS CAP, PURGE VALVE, CANISTER VALVE, CHARCOAL CANISTER. TOOK TO CHEVY. THEY REPLACED PURGE VALVE BECAUSE THEY SAID OTHER MECHANICS USED NON CHEVY PARTS. ENGINE LIGHT CAME BACK ON. CHEVY DID SMOKE TEST AND SWORE IT WAS THE FUEL SENSOR COST $1200+. ENGINE LIGHT BACK ON AFTER A WEEK. ANOTHER SMOKE TEST AND NOW PRESSURE TEST BLEW A SMALL SECTION OF FUEL TANK WHERE IT NOW LEAKS. CHEVY SAID THE SEAL MOST LIKELY NOT SEATED PROPERLY AND I NEED A NEW FUEL TANK ABOUT $1000. BUT THEY CAN'T GUARANTEE THIS IS THE CAUSE OF THE ENGINE LIGHT. I CAN'T AFFORD ANOTHER $1000 ESPECIALLY IF THIS DOESNT SOLVE THE PROBLEM. ALREADY SPENT THOUSANDS FIXING DIFFERENT PARTS. VEHICLE GETS ABOUT 12MPG AND HAS IN THE PAST LOST POWER WHILE DRIVING AS IF NOT ENOUGH FUEL IS GETTING THROUGH BUT THAT HASNT HAPPENED IN SOME TIME. WONDER IF ANYONE ELSE HAVING THIS P0455 ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315695March 2, 2020
UNKNOWN OR OTHER
MY VEHICLE HAS AN AWFUL VIBRATION TO IT, THAT STARTS AT A LOW SPEED AND CONTINUES AS SPEED PROGRESSES. ALSO I HAVE BEEN GETTING HEADACHES EVERYTIME I DRIVE MY VEHICLE. THIS HAS BEEN GOING ON FOR A COUPLE MONTHS NOW AND HAS BEEN TAKEN TO TIRE PLACE BUT THEY CANT SEEM TO FIND THE ISSUE. WITHIN THE LAST COUPLE OF WEEKS I STARTED PUTTING 2 AND 2 TOGETHER WITH MY HEADACHES COMING ON WHEN I DRIVE MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311486February 25, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 CHEVROLET SUBURBAN 1500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC) WHICH WAS SERVICED AT BONIFACE HIERS CHEVROLET (800 S HARBOR CITY BLVD, MELBOURNE, FL 32901). MONTHS LATER, WHILE HIS WIFE WAS AT A STOP LIGHT, SHE EASED OFF THE BRAKE PEDAL TO INCH FORWARD AND AS SHE ATTEMPTED TO DEPRESS THE BRAKE PEDAL AGAIN, IT VIBRATED AND THE BRAKES FAILED TO ENGAGE WITHOUT WARNING. THE CONTACT'S WIFE HIT THE VEHICLE IN FRONT OF HER AT APPROXIMATELY 5 MPH. A POLICE WAS REPORT WAS FILED AND THE OTHER DRIVER HAD REPORTED UNKNOWN INJURIES. THE DEALER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT CONTACT THEY HAD UPDATED THE ELECTRONIC CONTROL MODULE; THEY OFFERED NO FURTHER ASSISTANCE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED OR DIAGNOSED FOR THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11311176February 24, 2020
STEERING
THIS HAPPENED ON 2 OCCASIONS. FIRST INCIDENT WAS ON 2/14/2020, POWER STEERING WENT OUT AND WAS UNABLE TO TURN STEERING WHEEL. HAD TAKEN TO CHEVROLET DEALERSHIP LOCALLY AND THEY PUT ON COMPUTER AND SHOWED LOW VOLTAGE. THEY ASSURED ME IT WAS THE BATTER AND THAT I NEED AN AC DELCO BATTERY AND THAT WOULD RESOLVE THE ISSUE. EVEN HAD THEM HOOK IT BACK TO COMPUTER TO MAKE SURE NOTHING WAS POPPING UP WRONG AND TO ASSURE IT WAS JUST BATTERY. THEY DID AND NOTHING SHOWED WRONG AFTER CHANGING BATTER. I WENT OUT OF TOWN OVER THE WEEKEND TRUSTING THEIR JUDGMENT, WITH MY CHILDREN. THEN ON 2/20/2020 IT HAPPENED AGAIN! IT WAS TAKEN AGAIN AND HAD 9 THINGS SHOWING WRONG ON THE COMPUTER. THEY NOW ARE SAYING IT IS THE POWER STEERING GEAR.I BELIEVE THIS IS AN ISSUE THAT NEEDS TO BE RECALLED BEFORE SOMEONE IS HURT. I TRUSTED THAT IT WAS JUST THE BATTERY. I COULD HAVE HURT SOMEONE, MY CHILDREN, IF IT HAD HAPPENED AND I COULD NOT TURN THE WHEEL TO AVOID AN ACCIDENT. I WAS TOLD THAT THE PART IS ON BACKORDER. I THINK THAT SAYS ENOUGH IF THEY HAVE IT ON BACKORDER, THERE IS A PROBLEM. THANKFULLY BOTH TIMES I WAS ABLE TO GET IT TAKEN TO THE CHEVROLET PLACE SAFELY WITHOUT INJURY. BOTH TIMES IT WAS STOPPED, ONCE AT A RED LIGHT AND SECOND PARKED AND HAD GOTTEN OUT FOR MAYBE 3 MINUTES AND IT POPPED UP ON THE SCREEN WHEN I GOT BACK IN VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311227February 24, 2020
POWER TRAIN
TRANSMISSION FAILURE WHILE DRIVING DOWN THE ROAD. VEHICLE NOT SHIFT INTO GEAR. CAR WAS UNDER MILEAGE WARRANTY AND 20 DAYS OUTSIDE OF 5 YEAR WARRANTY. IT IS A HUGE SAFETY CONCERN AS THIS HAPPENED WHEN DRIVING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Suburban