Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11330073June 22, 2020
STRUCTURE, UNKNOWN OR OTHER
DASHBOARD CRACKING IN 2 PLACES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330128June 22, 2020
UNKNOWN OR OTHER
MY 2018 SUBURBAN REQUIRED OVER $400 WORTH OF EXPENSES TO REPLACE A VALVE AND RECHARGE THE FREON IN THE AC. LESS THAN A WEEK LATER IT REQUIRED A NEW CONDENSER AND ANOTHER $1250 IN REPAIR. THE CONDENSER WAS RECALLED IN 2015-2017 SUBURBANS AND IT SOUNDS TO ME LIKE IT SHOULD INCLUDE THE 2018 MODEL YEAR AS WELL. I SHOULD NOT HAVE TO PUT MORE THAN $1650 IN REPAIRS FOR THAT INTO A VEHICLE THAT IS LESS THAN THREE YEARS OLD. I HAVE A FAMILY OF SIX INCLUDING A NINE MONTH OLD AND IT IS NOT SAFE IN THE SUMMER HEAT TO BE DRIVING THEM AROUND AS THIS IS THE ONLY CAR WE HAVE THAT FITS THE ENTIRE FAMILY. MY WIFE IS A DOCTOR AND FREQUENTLY WORKING AT THE HOSPITAL DURING THIS PANDEMIC SO IT IS THE ONLY REMAINING VEHICLE I HAVE AND THE ONLY ONE THAT FITS THE REST OF THE FAMILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329919June 21, 2020
STRUCTURE:BODY
DASHBOARD CRACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329645June 18, 2020
SUSPENSION
THE ELECTRONIC SUSPENSION STRUTS HAVE GONE OUT FOR THE SECOND TIME. THIS SEEMS TO BE A VERY COMMON PROBLEM ON THESE VEHICLES. THE FIRST TIME IT HAPPENED WAS IN 2017. IT HAS HAPPENED AGAIN 2 YEARS LATER. THE VEHICLE IS A 2015. MANY PEOPLE ARE HAVING THIS PROBLEM ACCORDING TO THE DEALERSHIP AND THE REPAIR SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329405June 17, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MALLOY CHEVROLET (2700 VALLEY AVE, WINCHESTER, VA 22601, (540) 667-1000) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329237June 16, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CLASSIC CHEVROLET OF HOUSTON LOCATED AT 7000 SOUTHWEST FWY, HOUSTON, TX 77074, AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328195June 10, 2020
UNKNOWN OR OTHER, STRUCTURE
THE DASHBOARD HAS CRACKED IN NUMEROUS PLACES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328017June 9, 2020
UNKNOWN OR OTHER
MY AC CONDENSER HAS A LEAK. GM ISSUED A SPECIAL RECALL IF THE OWNER REPORTED IT WITHIN 60,000 MILES. I WASN'T LUCKY ENOUGH FOR MY AC TO FAIL WITHIN THAT PERIOD NOR WAS I NOTIFIED THAT THE CONDENSER WAS A MANUFACTURE DEFECT. GM WILL NOT FIX MY AC CONDENSER UNLESS I PAY OUT OF POCKET $1000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327613June 7, 2020
UNKNOWN OR OTHER
THE DASH IS CRACKED ON THE BOTH WINDSHIELD-EDGE CORNERS OF THE PASSENGER-SIDE AIRBAG COVER AND BROKEN OVER THE DRIVER-SIDE INSTRUMENT CLUSTER. THE DRIVER-SIDE BREAKAGE HAS SPREAD FROM THE WINDSHIELD INSIDE EDGE TO UP AND OVER THE INSTRUMENT CLUSTER. IT HAS BEEN GLUED AND PATCHED BUT HAS CONTINUED TO DISINTEGRATE AND IS NOW COMPLETELY BROKEN. THIS VEHICLE HAS BEEN DRIVEN ON ROAD AND HIGHWAY. THE DASH HAS BEEN CRACKING AND BREAKING OVER A PERIOD OF 5 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327645June 7, 2020
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
WHEN DECELERATING GETTING OFF OF THE HIGHWAY 6/6/2020 THE VEHICLE ENGINE REVVED UP ON IT'S OWN. THE MESSAGE CENTER IS SAYING THAT THE AIRBAGS NEED TO BE SERVICED, THE AIR CONDITIONING TURNS ON AND OFF AND GOES FROM HIGH TO LOW ON IT'S OWN , AND THE POWER WINDOWS IN THE SECOND ROW OF SEATING WILL ROLL DOWN BUT CAN ONLY BE ROLLED UP AT TIMES BY THE DRIVERS SIDE WINDOW CONTROLS. THE BRAKE GRADING SYSTEM TURNS ON AT RANDOM TIMES AND THE TIRE SENSOR READING DISPLAYS ARE OFF. THE TIRE SENSOR READINGS ARE THE OPPOSITE OF WHAT THEY APPEAR TO BE ON THE MESSAGE CENTER (IE. THE MESSAGE CENTER SAYS THAT THE LEFT REAR TIRE IS LOW, BUT THE RIGHT REAR TIRE IS ACTUALLY LOW. LASTLY, DESPITE REGULAR TIMELY RECOMMENDED OIL CHANGES ONE OF MY LIFTERS IN MY ENGINE BROKE OFF ON THE WAY HOME FROM WORK ONE DAY LAST YEAR. I WAS STOPPED AT A LIGHT AND WENT TO ACCELERATE AND THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE STARTED SHAKING. I PULLED OVER AND HAD TO HAVE THE VEHICLE TOWED TO AN AUTOSHOP. THE ENTIRE ENGINE HAD TO BE REPLACED AND IT WAS JUST A MONTH OUTSIDE OF THE FACTORY WARRANTY. SO WE HAD TO PAY OUT OF POCKET FOR THE ENTIRE COST OF THE REPAIR. THIS TRUCK HAS BEEN ONE HAZARD AFTER ANOTHER SINCE WE PURCHASED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327555June 6, 2020
UNKNOWN OR OTHER, SERVICE BRAKES
MY CHEVY SUBURBAN 2015 I'M HAVING A PROBLEM WITH THE BRAKE WHENEVER I COME TO A COMPLETE STOP IN TRAFFIC OR IN THE PARKING LOT OR IF I'M GOING SLOW THE BRAKE GETS VERY STIFF AND CANT STOP ,I OFTEN APPLY MORE PRESSURE..BEGGING MY CAR TO STOP , VERY FRIGHTENING PLEASE I NEED SOME REDRESS..AS I UNDERSTAND THERE'S A RECALL FOR THOSE TRUCK BY GM .. PH# [XXX] YOURS TRULY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327202June 4, 2020
AIR BAGS
RECALL HAS STILL NOT BEEN REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326978June 2, 2020
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BOMNIN CHEVROLET DADELAND LOCATED AT 8455 S DIXIE HWY, MIAMI, FL 33143, (305) 669-2709, WHERE THE TECHNICIAN ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V761000 (SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE HAS BEEN REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. *LN*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326754June 1, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
VEHICLE BREAKS IN MOTION WITHOUT APPLYING FOOT TO BREAK PEDAL AND PULLS TO ONE SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326761June 1, 2020
AIR BAGS
NO GOOD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326456May 29, 2020
AIR BAGS
FRONT DRIVERS SEAT AIRBAG HAD TO BE REPAIRED REPAIRED AT CHEVROLET DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326477May 29, 2020
AIR BAGS:SIDE/WINDOW, AIR BAGS
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE STANDING OUTSIDE OF THE VEHICLE, THE SIDE CURTAIN AIR BAGS DEPLOYED INDEPENDENTLY WITHOUT WARNING, WHILE THE VEHICLE WAS IDLE. THE CONTACT MANUALLY DEFLATED THE AIRBAGS AND THE VEHICLE WAS DRIVEN TO MCELVEEN BUICK GMC (117 FARMINGTON RD, SUMMERVILLE, SC 29483) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 124,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326537May 29, 2020
SERVICE BRAKES
ON SATURDAY, MARCH 7TH, 2020, I WAS DRIVING MY 2016 SUBURBAN ON ONE OF THE MOST DANGEROUS ROADS IN NORTHERN CALIFORNIA, CA (SR -17). IT IS A WINDY ROAD AND VERY DANGEROUS. MY TRIP FROM SAN JOSE, CA TO SANTA CRUZ, CA IS A 35 MILE TRIP, BOTH 2 LANES EACH WAY AND VERY TIGHT. THERE ARE TURNOUTS BUT VERY TREACHEROUS IN CERTAIN SPOTS. ANYHOW, ON MY WAY BACK HOME FROM SANTA CRUZ, I WAS HEADING SOUTH BOUND ON SR-17 AND JUST PASSING (SUMMIT ROAD) ALSO KNOWN AS SR-35. WHEN PASSING SUMMIT ROAD, I STARTED TO DESCEND DOWN THE TWO LANE ROAD AT A SPEED OF 45 MILES. WE ALL CAME TO A SUDDEN STOP BECAUSE OF AN ACCIDENT AHEAD (WHICH ONE CANNOT SEE BECAUSE OF THE WINDING ROAD AHEAD). AFTER BEING STOPPED FOR A MINUTE, THE TRAFFIC STARTED TO MOVE AT A VERY SLOW PACE (1 CAR LENGTH AT A TIME). MY FIRST RELEASE OF THE BRAKE WAS SHORT AND I COASTED FOR A SECOND, I APPLIED PRESSURE ONTO MY BRAKES TO STOP. A LOAD ROARING SOUND CAME FROM THE PRESSING ON THE BRAKES AND MY PEDAL PUMPED BACK AGAINST MY FOOT. I WAS ABLE TO STOP, BUT WAS VERY CONCERNED BECAUSE I HAD NEVER EXPERIENCED THIS BEFORE. AFTER THE 4TH STOP AND GO, I LOST ALL BRAKING POWER AND NEEDED TO PULL OVER TO THE SIDE (WHICH IS VERY HARD ON SR-17!). LUCKILY, THERE WAS A TURNOUT ABOUT 1 CAR LENGTH AHEAD AND SINCE I WAS IN THE LEFT LANE OF THE 2 LANE ROAD, I BEGAN COASTING WITH MY BRAKE PEDAL SLAMMED ONTO THE FLOOR AND HONKING MY HORN AND VEERING INTO THE TURNOUT WHILE CUTTING PEOPLE OFF (LUCKILY NOT CAUSING AN ACCIDENT OR RUNNING INTO THE TREE NEXT TO THE TURNOUT). I MANAGED TO GET TO THE TURNOUT AND CAME TO A STOP (MIRACULOUSLY) AND SHOVED THE CAR INTO PARK AND APPLIED THE EMERGENCY BRAKE AFTER I STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326411May 28, 2020
ELECTRICAL SYSTEM
WHILE IN MOTION DRIVER ASSIST SYSTEM THAT INCLUDES SEAT VIBRATORS THAT ACTUATE WHEN IN CLOSE PROXIMITY TO OBJECTS FAILED. WHEN THAT HAPPENED A WARNING MESSAGE WOULD APPEAR THAT SAID SERVICE DRIVER ASSIST SYSTEM. THE SYSTEM ISSUE WAS DUE TO A FAILED HAPTIC SENSOR MOTOR THAT HAD A BROKEN WIRING PIGTAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326065May 26, 2020
AIR BAGS
THERE IS AN OPEN RECALL THAT HAS BEEN OPEN NOW FOR 4 YEARS, AND GM STILL DOES NOT HAVE A REMEDY FOR IT. IT SEEMS EXCESSIVE THAT GM HAS NOT YET FOUND ANY KIND OF SOLUTION WHEN OTHER CAR MAKERS WITH THE SAME TAKATA RECALLS MADE REMEDIES NEARLY AS SOON AS THE RECALL WAS ISSUED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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