Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11352520September 1, 2020
SERVICE BRAKES
NO BRAKES AT LOW SPEED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352002August 29, 2020
ELECTRICAL SYSTEM, STEERING, EXTERIOR LIGHTING
MY FAMILY AND I HAD A TRIP TO L.A. ABOUT 2 HOURS AWAY. WHEN WE WERE HALF OF THE TRIP. MY TRUCK STARTED TO FLICKERING ALL INTERIOR AND EXTERIOR LIGHTS. ALL SOUNDS INCLUDING RADIO AND TURN SIGNAL WHEN OFF. AFTER THAT I TRIED TO GET OUT OF THE NEXT COMING EXIT, BEFORE THAT THERE WAS A CURVE WHEN THE WORSE PART HAPPEN. MY TRUCK TURNED OFF ALL LIGHT IN THE VEHICLE FOR 1 SECOND AFFECTING THE STEERING WHEEL. I WASN'T ABLE TO MAKE THE TURN THAT WAS COMING IN FRONT OF ME LUCKILY WAS ONLY 1 SECOND THAT THIS HAPPENED THEN ALL POWER CAME BACK. GOT OUT OF THE FREEWAY RIGHT AWAY. THIS EXPERIENCE WAS REALLY TERRIBLE FOR OUR FAMILY AND I. THE MOTOR NEVER WHEN OFF ONLY ELECTRICAL ON THE TRUCK. BY THE WAY WE WERE DRIVING 70MPH ON THE FREEWAY WHEN THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351093August 25, 2020
AIR BAGS
I RECEIVED A RECALL NOTICE FROM GM IN JULY 2016 REGARDING DEFECTIVE TAKADA AIRBAGS IN MY VEHICLE. I LIVE IN GEORGIA (USA) AND MY VEHICLE HAS BEEN STORED OUTSIDE IN HOT AND HUMID CONDITIONS FOR THE PAST TWELVE (12) YEARS. THE VEHICLE OCCASIONALLY ACHIEVES AN INTERIOR TEMPERATURE EXCEEDING 200 DEGREESFAHRENHEIT DURING THE SUMMER MONTHS OF JUNE, JULY AND AUGUST. I HAVE CALLED GM ON SEVERAL OCCASIONS TO OBTAIN INFORMATION REGARDING REPLACEMENT OF MY DEFECTIVE TAKATA AIRBAGS AND GM CONTINUES TO RESPOND THAT THEY ARE NOT PROVIDING ANY CORRECTIVE ACTION I AM VERY CONCERNED THAT, DUE TO THE EXPOSURE OF MY VEHICLE TO THE EXTREME HOT AND HUMID CONDITIONS IN GEORGIA, THAT MY AIRBAGS COULD POTENTIALLY INJURE, KILL, OR RESULT IN AN AUTOMOBILE ACCIDENT IF AN AIRBAG FAILURE OCCURS DUE TO THE DEGRADATION OF THE AIRBAGS DUE TO THE EXTREME HEAT AND HUMIDITY THAT OCCURS IN GEORGIA. I AM REQUESTING ASSISTANCE TO HAVE THE DEFECTIVE TAKATA AIRBAGS REPLACED IN MY 2008 CHEVROLET SUBURBAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351202August 25, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, EXCESSIVE FORCE HAD TO BE APPLY TO THE BRAKE PEDAL TO BRING THE VEHICLE TO A COMPLETE STOP. THE BRAKE WARNING LIGHT ILLUMINATED ALONG WITH AN INDICATION TO REDUCE BRAKE POWER. THE CONTACT STATED THAT WHEN DEPRESSING THE BRAKE PEDAL, SHE COULD HEAR THE AIR AND A HUMMING NOISE. THE VEHICLE WAS NOT TAKEN TO A DEALER NOR THE MANUFACTURER MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351253August 25, 2020
AIR BAGS, SERVICE BRAKES, STEERING
AFTER RECENTLY PURCHASING A USED 2015 GM VEHICLE FROM A NON-GM DEALERSHIP, I MADE A SERVICE APPOINTMENT WITH A LOCAL AUTHORIZED GM SERVICE SHOP TO HAVE THREE OUTSTANDING SAFETY RECALL ISSUES ADDRESSED. MY APPOINTMENT WAS FOR 7:30 AM ON 8/25/2020 AND I BROUGHT MY VEHICLE TO THE SHOP IN THE MORNING OF 8/25. AFTER 4:30 PM I RETURNED TO RETRIEVE MY VEHICLE, AND THE SERVICE SHOP HAD NOT EVEN BROUGHT IT IN TO LOL AT THE ISSUES. NO WORK HAD BEEN PERFORMED, DESPITE THE SERVICE DEPARTMENT HAVING MY VEHICLE IN THEIR POSSESSION NOT ONLY DURING THE TIMEFRAME SPECIFICALLY SCHEDULED FOR THEM TO PERFORM THIS SERVICE, BUT THE ENTIRE REMAINDER OF THE WORK DAY. THE SAFETY RECALL ISSUES REMAIN UNRESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351024August 24, 2020
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE DRIVING 70 MPH, THE REAR WINDSHIELD DETACHED COMPLETELY FROM THE VEHICLE. THE CONTACT STATED HE CONTINUED TO DRIVE THE VEHICLE TO HIS RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 388,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350634August 21, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. JIM PRICE CHEVROLET (2150 SEMINOLE TRAIL, CHARLOTTESVILLE, VA 22901) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED THAT THE MANUFACTURER CONTESTED THE RECALL AND THAT THE RECALL WAS PLACED UNDER LITIGATION. THE CONTACT FILED A CASE WITH THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350519August 20, 2020
FUEL/PROPULSION SYSTEM
2015 CHEVY SUBURBAN. STARTING MY CAR THE MORNING OF 19 AUG 20 I FOUND IT ODD THAT IT STRUGGLED TO START. ARRIVED AT WORK AND NOTICED A STRONG FUEL SMELL, DIDN'T THINK MUCH OF IT, MAYBE THE CAR NEXT TO ME. I LEAVE WORK, AND IT STRUGGLED AGAIN. THOUGHT I SHOULD LOOK A LITTLE WHEN I GOT HOME. WHEN I ARRIVED IT SMELLED STRONGLY OF FUEL AGAIN. UPON THE INSPECTION OF MY VEHICLE, I FOUND THE FUEL LEAK. THE FUEL TANK IS COMPLETELY SOAKED IN GASOLINE. I TAKE IT TO MY TRUSTED MECHANIC TO HAVE A BETTER LOOK AND HE INFORMED I HAVE TO REPLACE THE HOSE IN THE FUEL LINE ABOVE THE GAS TANK BETWEEN WERE THE TWO DOORS MEET. PART NO. 23248011. IT WAS STATIONARY WHEN I SUSPECTED SOMETHING BUT EVIDENCE SUGGEST THE LINE WAS RUBBED AGAINST OTHER COMPONENTS IN THE UNDERCARRIAGE AND DAMAGED THE FUEL SYSTEM WHILE IN MOTION. PROBABLY FROM THE OTHER COMPLAINT I'M ABOUT TO PUT IN ABOUT THE DREADED HIGHWAY VIBRATION BETWEEN 75-80 MPH. AND THAT'S NOT SPEEDING, THERE ARE HIGHWAYS IN TEXAS UP TO 85MPH AND TOLLWAYS AT 75MPH. A LITTLE INCONVENIENCE OF VIBRATION ISN'T MUCH OF A CONCERN. AT FIRST. FUEL HOWEVER IS A MAJOR SAFETY CONCERN. THIS NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350271August 19, 2020
TIRES, TIRES:TREAD/BELT
I HAVE A SET OF HANKOOK OPTIMO 727 TIRES ON MY FAMILY SUBURBAN, AND ONE OF THEM BLEW OUT SUDDENLY, AND UNEXPECTEDLY. THE TIRE THAT BLEW OUT ONLY HAD 14,596 MILES ON IT. THE SIZE IS P235-75-15. ALL FOUR OF THESE TIRES WERE INSTALLED IN FEBRUARY 2016, AND THE VEHICLE WAS ALWAYS KEPT IN MY GARAGE. THE TIRE THAT BLEW OUT SHOWED NO SIGNS OF SUN OZONE DEPLETION, AND AGAIN, IT NEVER SAT OUTSIDE IN THE SUN. ADDITIONALLY, THE TIRE THAT BLEW OUT HAD ALOT OF TREAD DEPTH LEFT. THE VEHICLE WAS NOT OVERLOADED, AS I WAS THE ONLY PERSON IN IT AT THE TIME OF THE BLOWOUT. I WAS SIMPLY DRIVING ABOUT 72 MPH DOWN INTERSTATE 65, JUST SOUTH OF LOUISVILLE, KY, I FELT SOME VIBRATION FOR ABOUT ONE MINUTE, THEN BOOM!, THE TIRE LET GO. I'M DISAPPOINTED IN HANKOOK TIRES, AND WILL NEVER BUY ANOTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349569August 15, 2020
VEHICLE SPEED CONTROL
WHEN ADAPTIVE CRUISE IS ENGAGED, THE SYSTEM HESITATES WHEN LEAD VEHICLES SLOWS AT A SLOW RATE (NO BRAKE LIGHTS OBSERVED ON LEAD VEHICLE), REQUIRING OPERATOR TO APPLY BRAKES. WHEN ADAPTIVE CRUISE CONTROL IS ENGAGED DURING HIGHWAY DRIVING, INTERMITTENTLY, MEDIUM SLOWING OF LEAD VEHICLE (BRAKES APPLIED) THE VEHICLE DOES NOT REACT IN TIME TO AVOID COLLISION WITHOUT ACTIVE AND HEAVY BRAKE APPLICATION (JERKING DRIVER AND/OR PASSENGER) TO AVOID COLLISION. ABOVE 65 MILES AN HOUR THE ADAPTIVE CRUISE CONTROL DOES NOT LEAVE ADEQUATE DISTANCE BETWEEN VEHICLE AND LEAD VEHICLE. I FIRST NOTICED THIS IMMEDIATELY UPON FIRST LONG DISTANCE DRIVE. THIS IS AN ONGOING PROBLEM. HAPPENING FREQUENTLY BETWEEN JULY 4TH AND JULY 12. SINCE THE JULY 12 THE CAR HAS NOT BEEN USED FREQUENTLY IN SITUATION WHERE THE CRUISE IS USED REGULARLY. HOWEVER DURING THE FEW TIMES ON THE HIGHWAY BETWEEN JULY 12 AND NOW, THE PROBLEM HAS REOCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349572August 15, 2020
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, SUSPENSION
INTERMITTENTLY, WHILE ACCELERATING, A JOLT IS FELT EMANATING FROM THE RIGHT HAD SIDE, POSSIBLY TOWARD THE FRONT OF THE VEHICLE, WHEN THE AUTO FEATURE OF THE 4 WHEEL DRIVE IS ENGAGED. THIS OCCURS AT SPEEDS OVER 50. WHAT IS DESCRIBED IS AN ONGOING PROBLEM, SINCE THE VEHICLE HAS BEEN PURCHASED. NOT ONLY OCCURRING THE DATE AND MILEAGE PROVIDED IN THIS FORM, BUT CONSISTENTLY SINCE THAT DATE AND MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349612August 15, 2020
TIRES, TIRES:SIDEWALL
2020 CHEVY SUBURBAN LESS THAN 5,000 MILES ON MICHELIN ENERGY SAVER A/S 265/65R18--APPEARS A BULGE CAUSED A TRIANGLE SIZE CRACK EXPOSING SIDEWALL. THE VEHICLE HAS NEVER TOWED, OR BEEN OFF ROAD AND IS STORED IN GARAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349263August 14, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT HIS VEHICLE BOUNCED UP AND DOWN WHILE DRIVING AT VARIOUS SPEEDS WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INFORMED HIM THAT THE STRUTS WERE WORN AND NEEDED TO BE REPLACED. THE CONTACT SPOKE WITH ADAMS BUICK GMC INC (1017 BEREA RD, RICHMOND, KY 40475) WHERE HE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349337August 14, 2020
UNKNOWN OR OTHER
AT HOME: BOTH FRONT DOORS, BUILT IN ARMRESTS SUPPORTS. INNER HARD PLASTIC ARM SUPPORT IS BROKEN IN HALF. WAS NOT AWARE IT HAD BROKEN AND LEANED ON IT GETTING OUT OF THE CAR. WHEN THE ARM REST GAVE AWAY I FELL OUT OF CAR DOWN TO THE SIDEWALK. MY PREVIOUS CAR WAS ALSO A SUBURBAN AND WE NEVER HAD THIS PROBLEM. I ASKED THE BODY SHOP IF IT COULD BE REPAIRED BUT THEY STATED THE WHOLE PANEL WOULD HAVE TO BE REPLACED. UNABLE TO TAKE PICTURES DUE TO IT BEING IN CASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348811August 12, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
A/C HAS BEEN OUT FOR OVER 2 YEARS. BOUGHT THIS PIECE OF CRAP IN 2016 AND A/C HAS ONLY WORKED FOR 1 YEAR. CAN NOT AFFORD REPAIRS DUE TO HAVING 2 KIDS IN COLLEGE AND STILL TRYING TO LIVE IN CA. I HAVE A 2009 DODGE DURANGO THAT WORKS PERFECTLY!!!!! A/C HAD NEVER GIVEN ME ANY PROBLEMS. CALLED CHEVROLET SEVERAL TIMES TO HAVE THIS FIXED AND NO HELP AT ALL FROM THE DEALER!!! WILL NEVER BUY A CHEVROLET AGAIN IN MY LIFE!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344169August 9, 2020
UNKNOWN OR OTHER
DASH IS CRACKED IN TWO PLACES ALSO INSIDE HANDLE IS MADE OF PLASTIC AND IT IS BROKEN. VEHICLE WAS STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343883August 7, 2020
AIR BAGS
NONE OF THE AIRBAGS DID NOT DEPLOY DURING AN ACCIDENT. VEHICLE WAS MOVING FORWARD AND HIT ON THE DRIVERS SIDE FRONT QUARTER BY ANOTHER VEHICLE DOING APPROXIMATELY 45MPH. MY SUBURBAN WAS TURNING LEFT ONTO A HIGHWAY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11343538August 5, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2019 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK AND THE BRAKE PEDAL DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED TO THE RIGHT AND CRASHED INTO A BUILDING. THE CONTACT MENTIONED THAT AS THE FAILURE OCCURRED HE FORCEFULLY PRESSED THE BRAKE PEDAL TO NO AVAIL. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT SUSTAINED INJURIES TO THE LEGS BUT MEDICAL ATTENTION DID NOT SEEK MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACTS HOME. A POLICE REPORT WAS FILED, THE DALLAS POLICE DEPARTMENT WAS PRESENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11342942August 3, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
DASHBOARD HAS CRACKED IN TWO PLACES. IT IS AN EXPENSIVE REPAIR THAT CHEVY WILL NOT STAND BEHIND. IN THE EVENT OF AIRBAG DEPLOYMENT SMALL PIECES OF PLASTIC COULD FLY AND INJURE OCCUPANTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342278July 30, 2020
AIR BAGS, POWER TRAIN, UNKNOWN OR OTHER
TRUCK DOOR IS NOT OPENING, FUEL GAS DEFECTIVE, REAR LIGHT SYSTEM HAS ELECTRICAL PROBLEM ALL THE TIMES, A/C SYSTEM ELECTRICAL PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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