Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11362759October 5, 2020
POWER TRAIN
SUBURBAN HAS 125,000 MILES. NO WARNING LIGHTS EVER CAME ON. IT WAS DRIVING FINE. STOPPED AT A GAS STATION AND PUT IT IN PARK. WHEN IT WAS PUT BACK IN DRIVE, IT WOULDN'T GO. THE RPM'S REVVED UP AND THE VEHICLE WOULD NOT SHIFT INTO GEAR. AFTER STOPPING ON THE SIDE OF THE ROAD, RE-STARTED VEHICLE. IT WENT INTO DRIVE AND GOT US TO A SAFE LOCATION. HOWEVER, AS SOON AS WE TRIED TO GO ANYWHERE, IT CONTINUED TO NOT SHIFT INTO GEAR. STILL NO WARNING LIGHTS CAME ON. IT WAS TAKEN TO A CHEVROLET SERVICE CENTER. THEY SAID THE TRANSMISSION PUMP WAS OUT. ADDITIONALLY, THEY HAVE BEEN REPAIRING 3-4 2016 CHEVROLET SUBURBAN TRANSMISSIONS EVERY MONTH. ALL WITH LOW MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362760October 5, 2020
STRUCTURE:BODY, EXTERIOR LIGHTING
PURCHASED A 2015 SUBURBAN NEW FROM JIM ELLIS CHEVROLET. AT ABOUT YEAR 3 OF OWNERSHIP, JUST AFTER WARRANTY EXPIRATION, I NOTICED MOISTURE IN DRIVERS SIDE HEADLIGHT ASSEMBLY. ABOUT A YEAR LATER THE BLINKER STOPPED WORKING. THE ONLY WAY TO REPAIR IT IS TO INSTALL AN ENTIRE NEW ASSEMBLY. THE PART IS $1,200 ALONE. THE IS NOT A WARRANTY ISSUE, BUT A DEFECT THAT CHEVY WILL NOT ADDRESS OR ADMIT. IT IS ALSO A MAJOR SAFETY ISSUE. ADDITIONALLY, THE PAINT ON THE HOOD AND ROOF STARTED FAILING AT ABOUT YEAR 4. AGAIN, ANOTHER DEFECT. CHEVROLET WILL NOT ADDRESS EITHER OF THEM. ONE IS A SAFETY ISSUE, THE OTHER COSMETIC. VERY FRUSTRATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362831October 5, 2020
SUSPENSION
STRUTS ARE LEAKING OIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362842October 5, 2020
STRUCTURE:BODY
REAR LIFT GATE WILL NOT LATCH. THE LIFT GATE CAN OPEN DURING VEHICLE MOVEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362690October 4, 2020
ENGINE, FUEL/PROPULSION SYSTEM
TAPPING OR CLICKING NOISE COMING FROM ENGINE COMPARTMENT. CAR LOST POWER, BUCKING WITH HARD SHIFTS, AND STABILITRACK, ABS AND CHECK ENGINE LIGHTS ALL COME ON. I TOOK TO AUTHORIZED REPAIR SHOP AND THEY FOUND MISFIRE ON CYL 4. CHANGED ALL SPARK PLUGS/WIRES AND CLEANED THOTTLE BODY AND TUNE UP AS WELL AS OIL CHANGE. CAR CONTINUED HARD DOWNSHIFTING AFTER PICKING UP. DROVE FOR A WEEK AND SYMPTOMS REAPPEARED AGAIN. SHOP IS CURRENTLY TRYING TO DIAGNOSE IF IT'S A BAD LIFTER(S) OR POSSIBLY FUEL INJECTION PROBLEM. SHOP OWNER ADMITTED THAT HE'S HEARD OF PROBLEMS WITH GM'S 5.3 ENGINES AND THE ACTIVE FUEL MANAGEMENT SYSTEM WRECKING ENGINES. I HAVE MY 3 KIDS IN THE CAR AND IT WAS SCARY ALMOST GETTING STUCK IN THE MIDDLE OF A BUSY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362335October 2, 2020
ENGINE
2010 5.3L ENGINE CONSUMES OIL AT AN EXCESSIVE RATE. THE LACK OF A LOW OIL WARNING HAS CAUSED THE ENGINE TO BE RUN WITHOUT OIL FOR EXCESSIVE PERIODS OF TIME. ENGINE ISSUES INCLUDE STALLING AND INABILITY TO START VEHICLE UNTIL DIAGNOSED BY MECHANIC AS BEING VOID OF OIL. OIL CONSUMPTION HAS BEEN AS HIGH AS 100% WITHIN A SIX MONTH PERIOD AFTER COMPLETING A CERTIFIED OIL CHANGE BY ASE PROFESSIONALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361228September 26, 2020
SERVICE BRAKES
ROLLLING DOWN MY DRIVE WAY MY BRAKES WENT OUT. VERY SPONGY. PRESSED MULTIPLE TIMES AND WAS ABLE TO COME TO A STOP WITH THE HELP OF MY FRONT BUSHES. MASTER CYLINDER IS FULL BRAKES ARE LESS THAN A YEAR. I SEE ONLINE THAT THIS IS A PROBLEM WITH 2014-2018 CHEVY TRUCKS AND SUVS. IF MY WIFE WAS DRIVING SHE COULD HAVE BEEN HURT. HEAVEN FORBID MY KIDS WHERE IN THERE TOO. THIS IS OBVIOUSLY A DEFECT IN MANUFACTURING AND DESIGN AND SHOULD BE REMEDIED BY CHEVY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361302September 26, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
BLIND SPOT DETECTION MODULES ARE BAD, VEHICLE WILL NOT DETECT OBJECT IN BLIND SPOTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361067September 25, 2020
CHILD SEAT:HARNESS:STRAP/WEBBING
TL* THE CONTACT OWNS A DOREL JUVENILE GROUP MAXI-COSI CAR SEAT, MODEL NAME: PRIA 85, MODEL NUMBER: CC121BIZ, MANUFACTURED DATE: 05/07/2015 UTILIZED IN A 2014 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE FRONT SCREWS USED TO SECURE THE HARNESS BUTTON UNSCREWED FROM THE HARNESS. ADDITIONALLY, THE REAR SCREW WAS HALFWAY UNSCREWED FROM THE HARNESS BUTTON. THE FAILURE CAUSED THE HARNESS STRAP TO BECOME FRAYED. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE CAR SEAT WAS NOT REPAIRED. THE MANUFACTURER ORDER A REPLACEMENT CAR SEAT WHICH WAS STILL PENDING ARRIVAL TO THE CONTACT.*DT*JB*DT THE CONSUMER SUBMITTED PHOTOS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360703September 23, 2020
AIR BAGS, STRUCTURE:BODY
TL* THE CONTACT OWNED A 2003 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE TOWING HIS DAUGHTER'S VEHICLE AT ABOUT 60 MPH, ANOTHER VEHICLE CRASHED INTO THE VEHICLE BEING TOWED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A HEAD AND LOWER BACK INJURY. THE FRONT PASSENGER (HIS DAUGHTER) SUSTAINED A BACK INJURY. THE TWO WENT TO THE DOCTOR THREE DAYS LATER. THERE WAS NO POLICE REPORT. THE VEHICLE BEING TOWED WAS DAMAGED AND WAS DRIVEN TO THE DAUGHTER'S DORM WHERE IT WAS TOTALED BY THE INSURANCE COMPANY. THE DEALER AND THE MANUFACTURER WERE NOT CONTACTED. THE CONTACT STATED THAT THE OTHER DRIVER'S INSURANCE DENIED ANY COMPENSATION TO THE CONTACT, STATING THAT THE CONTACT'S VEHICLE (THE VEHICLE TOWING THE DAMAGED VEHICLE) WAS NOT HIT. THE CONTACT STATED THAT AFTER THE ACCIDENT, A LOUD NOISE WAS HEARD WHENEVER THE VEHICLE WAS TURNED ON. THE CONTACT ALSO STATED THAT THE DASHBOARD WAS CRACKED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 173,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11360448September 22, 2020
STRUCTURE:BODY
ON VERY RANDOM BUT NUMEROUS OCCASIONS BEGINNING YEARS AGO, THE LIFTGATE WILL IT WILL CLOSE ON ITS OWN OR IT WILL NOT OPEN AT ALL. THE LIFTGATE IS EITHER OPENED REMOTELY BY KEY FOB, INTERIOR BUTTON OR BY USING THE BUTTON ON THE LIFTGATE HANDLE. AS THE LIFTGATE OPENS TO IT'S OPEN POSITION, IT HAS ON SOME OCCASIONS SOUNDED THE WARNING SIGNAL INDICATING THE LIFTGATE IS CLOSING WHILE LOADING OR UNLOADING ITEMS AND ON OTHER OCCASIONS THE LIFTGATE AUTOMATICALLY CLOSES ON ITS OWN, VERY ABRUPTLY, WITHOUT ANY WARNING SIGNAL. BOTH TYPES OF INSTANCES HAVE OCCURRED WHILE BEING UNDER THE LIFTGATE CAUSING ME TO BE STRUCK AND HURT. RECENTLY (AUG '20), IT OCCURRED WHILE HAVING MY TIRE CHANGED BY A SERVICE PROVIDER WHO WAS ALSO STRUCK. I HAVE LOOKED INTO THIS CONCERN ONLINE AND HAVE NOTICED QUITE A FEW COMPLAINTS BY 2015 GM OWNERS OVER THIS SAME ISSUE. I ALSO FOUND THAT THERE WERE 17 BULLETINS IN 18 MONTHS FROM APRIL 2014- OCT 2015 REGARDING LIFTGATE ISSUES FOR THIS SAME YEAR MODEL, INCLUDING A RECALL THAT WAS MENTIONED ON A GM FORUM (RECALL #14300????). THIS IS A TRAGEDY WAITING TO HAPPEN TO SOMEONE IF IT HASN'T ALREADY! THE LIFTGATE IS VERY HEAVY AND THE FIRST TIME IT FELL ON ME, IT DID LEAVE ABRASIONS AND CONTUSIONS. I WAS 125 LBS. SOMEONE HALF MY WEIGHT WOULD NEVER WITHSTAND THAT IMPACT! I WOULD NEVER HAVE ANYONE ELSE GO NEAR THIS LIFTGATE TO LOAD/UNLOAD MY VEHICLE AS IT IS A SERIOUS LIABILITY! PLEASE DO SOMETHING ABOUT THIS! ALL OCCURRENCES OBVIOUSLY HAPPENED WHILE THE VEHICLE WAS STATIONERY, AT TIMES WITH THE CAR IDOLING IN THE PARKED POSITION BUT MOSTLY AFTER THE ENGINE WAS TURNED OFF. THE GROUND LEVEL DIDN'T SEEM TO AFFECT IT ONE WAY OR ANOTHER. IT HAS HAPPENED ON FLAT GROUND AND ON A SLOPES DRIVEWAY. ***PLEASE NOTE I HAVE 2 VIDEOS FROM THE MOST RECENT OCCURRENCE (9/20/20) THAT I AM NOT ABLE TO ATTACH BUT WILL PROVIDE.IF NECESSARY***
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11360594September 22, 2020
UNKNOWN OR OTHER
THE SIDE BLIND ZONE SYSTEM IS CONTINUOUSLY ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359978September 19, 2020
SERVICE BRAKES
LOST ALL BRAKE FLUID IN THE RESERVOIR, BRAKE LINE LEAKED ALL OF THE FLUID OUT, I DID NOT HAVE ANY BREAKS, AWFUL TIME TRYING TO STOP. THE MECHANIC INFORMED, IT HAPPENS A LOT WITH SUBURBANS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355607September 17, 2020
ELECTRICAL SYSTEM
VEHICLE SENSORS AND WARNING LIGHTS ILLUMINATED WHILE THE CAR WAS IN MOTION ON THE HIGHWAY. PULLED CAR OFF AT NEAREST EXIT AND TURNED IGNITION OFF. COULD NOT RE-START VEHICLE FOR 10 MIN. FINALLY CAR STARTED, DROVE IT TO DEALER, THEY SAID IT WAS A LOOSE GROUND CABLE & TIGHTENED CONNECTION. 3 MONTHS LATER VEHICLE CAUGHT FIRE WHILE IN MOTION GOING 25MPH ON STREET. BURNED CABLES COMING OFF BATTERY TERMINAL. GM CEASED INVESTIGATION DUE TO THE BATTERY IN VEHICLE WAS NOT THE ORIGINAL FACTORY BATTERY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11355656September 17, 2020
ELECTRICAL SYSTEM
THE TOUCH SCREEN IS DEFECTIVE. IT HAS A MIND OF ITS OWN AND CONSTANTLY CHANGES RADIO STATIONS, CHANGES FROM RADIO TO CD, CHANGES FROM NAVIGATION TO RADIO, CHANGES VOLUME AND IS VERY DISTRACTING WHILE DRIVING AND HAS ALMOST CAUSED NUMEROUS ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355249September 15, 2020
POWER TRAIN
TRANSMISSION IS IN NEED OF A REBUILD WITH ONLY 109,000 MILES. VERY FRUSTRATING FOR A VEHICLE AS EXPENSIVE AS THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353643September 8, 2020
AIR BAGS
DASH CRACKING AROUND AIRBAG HOUSING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352917September 3, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED UFTRING CHEVROLET (860 WASHINGTON RD, WASHINGTON, IL 61571, (309) 444-3151) WHO STATED THAT PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS CONTACTED WHO REFERRED THE CONTACT TO NHTSA. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352858September 2, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
THE HYDRO BOOSTER IS DEFECTIVE. THE CAR TRIGGERS MY BREAKS AND MAKES NOISES MAKE STEERING BRAKING DIFFICULT. IT HAPPENS EVERYFAY THROUGHT THE DAY WHILE IM DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352450September 1, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. REEDMAN TOLL (1700 E LINCOLN HWY, LANGHORNE, PA 19047) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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