Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11600163July 8, 2024
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2023 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the vehicle lost electrical power, failing to display any information on the instrument panel; however, the vehicle still had motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the instrument panel control module needed to be reset. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599379July 5, 2024
ENGINE
I haven’t had this vehicle but for two years. Transmission just went out. 2016 Chevy Suburban 121k miles. Our 2005 GMC Yukon outlasted a 2016 Suburban.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599249July 5, 2024
SEATS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Seat, mirror, steering column pre-set driver adjustments do not come into proper driving configuration on a regular basis when starting vehicle. This is a dangerous situation when a malfunction does occur. Seat has tendency to squeeze driver torso into steering column and knees into dash. LH mirror inadvertently and unexpectedly tilts down toward the ground and ofter unnoticed. This makes for a dangerous condition where the driver assumes that there is no oncoming rear traffic and it's safe to pull away from a curb from a stopped position. This condition has occurred for over a year and while the vehicle was covered under factory warranty. Numerous trips to Bonner Chevrolet in Kingston service department for remedy have yielded nothing. Bonner Chevrolet walked away from this serious issue and told us there's nothing more they can do and said, sorry. In contact with Chevrolet through Chat messaging, the recommend other surrounding dealers. None are interested at this point. the chat messaging is as useless as Bonner Chevrolet. Meanwhile I'm driving and paying for a useless and dangerous vehicle which no one knows how to repair. This has been an ongoing event since June, 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598394July 2, 2024
POWER TRAIN
TRANSMISSION GAVE OUT WHILE DRIVING ON HIGHWAY YES NO LIGHTS TILL IT JUST STOPPED IN HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597042June 26, 2024
POWER TRAIN
Engine making ticking on passenger side when first started in the morning. Service bulletin is out but dealers are not doing a recall. Engine can fail while driving from this if it gets worse. GM admitted problem in Service Bulletin No 19-na-218 lifter and push rod failure is the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596290June 24, 2024
FUEL/PROPULSION SYSTEM
Started car, noticed check engine light on and rough idle. Car barely would go in reverse to exit parking spot, so I attempted to pull back in. Car would not move forward. Able to switch to neutral and push back into spot. Could have been a very dangerous situation if it had occurred while driving or with my children in tow. Car would not restart at that point. Failed fuel pump @ 50,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595320June 19, 2024
ENGINE
Driving up steep hill [XXX] slight noise lots of smoke no warning lights before complete engine failure did not know if I would get it to side of highway towed to dealer and they confirmed locked up engine there was a lot oil on highway from vehicle lots of smoke from under hood thought it might catch fire from oil dealer confirm locked up engine waiting on more information INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595012June 18, 2024
SEAT BELTS
The contact owns a 2022 Chevrolet Suburban. The contact stated that while the vehicle was parked, the second-row middle seat belt was latched; however, the seat belt failed to lock as intended. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594883June 17, 2024
POWER TRAIN
The contact owns a 2015 Chevrolet Suburban. The contact stated that while the vehicle was parked and turned off without the key in the ignition, her daughter bumped into the gear shift selector and inadvertently shifted the vehicle into reverse. As a result, the vehicle began to roll, coming to a complete stop after colliding with another parked vehicle. The air bags did not deploy. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. A police report was not filed, and injuries were reported. The contact reported bruising sustained while attempting to stop the vehicle but had not sought medical treatment. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11594439June 14, 2024
FORWARD COLLISION AVOIDANCE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving at an undisclosed speed, the Forward Collision Avoidance system activated and abruptly applied the brakes, dramatically reducing the speed of the vehicle. Later, the contact stated that while driving at an undisclosed speed with the Adaptive Cruise Control activated, the vehicle inadvertently accelerated, requiring the contact to depress the brake pedal to avoid a collision. The vehicle returned to normal functionality, but the failure became a regular occurrence. The Forward Collision Avoidance warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the Forward Collision Avoidance warning light and the Adaptive Cruise Control module. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593901June 12, 2024
ELECTRICAL SYSTEM, POWER TRAIN
I recently took my 2023 Chevrolet Suburban in to make sure everything was working properly with the power train... it has been having bucking and stuttering between 15-45mph, which was super concerning to me, as I am transporting 3 children [XXX]. I took in yesterday, and was called back today to confirm that the issue is happening... the problem is that instead of Chevrolet recalling these vehicles to have this computer issue taken care of... they did an update and are charging their clients to have this update done. This is a serious safety hazard, especially for families like mine that cannot afford to have this update done. I will likely have to drive around without having it done, all because of GM's greediness. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592101June 3, 2024
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
The contact owns a 2015 Chevrolet Suburban. The contact stated while driving approximately 35 MPH and attempting to make a left or right turn, the vehicle lost motive power. The contact stated that the failure was intermittent but has been recurred more frequently at slow speeds. The vehicle was not able to be restarted. The vehicle was towed to a local dealer however, no failure was found. The contact stated that the failure reoccurred, and the local dealer was not able to duplicate the failure. The local dealer suggested that the battery needed to be replaced. The battery was replaced; however, the failure persisted. The vehicle was taken to an independent mechanic and remained with the independent mechanic. The vehicle was not repaired. The contact related the failure with the NHTSA Manufacturer Communication Number: N212333901 (Loss of Power Steering Assist). The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590849May 26, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Fuel injector failed and pumped too much gas into cylinder causing gas to get into engine oil and ruin engine. GM claims they are building the replacement engine, but won't give any estimate of when it will be fixed. Other dealers that are receiving these engines will not sell the engine to my dealer. I believe there is a bigger problem that GM will not admit to and they should be held accountable. Four months is too long for this situation to exist!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590234May 22, 2024
ENGINE
my car was hit on the side passenger back door in a parking lot while parked and nobody inside- had it look at by the chevrolet dealer- diagnosis is it needs a new engine??? make this make sense??? super disappointed with this car from the very beginning! will never buy chevrolet again
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11589932May 21, 2024
UNKNOWN OR OTHER
UNKNOWN: Approximately once a week, all of the sound stops in the vehicle including the blinker sound, radio & connected phones. I'm unsure if affects anything else. I have googled this issue and it seems as if other GM vehicle owners have the same issue. There were no warnings or warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589637May 20, 2024
ELECTRICAL SYSTEM, STEERING
Vehicle lost power steering turning a tight left into a parking space at a low speed on 5/18/2024. A second later, the engine and all electrical in the vehicle went dead. The steering locked and nothing electrical in the vehicle was functional. Based on the online information and comments found, this is a significant problem with the 2015 Suburban. The GMC recall number is 14743. The recall was for replacement of the power steering assist motor kit. When I look up my vehicle on the recall listing there are no recalls for my vehicle. There is an obvious problem which is effecting these vehicles and dealers shouldn't question the safety implications of steering and engine failure while the vehicle is moving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589656May 20, 2024
ENGINE
The # 7 cylinder valve lifter in the 2015 Suburban engine fails when accelerating in certain situations. This has happened to this vehicle twice at and expense of rebuilding the engine. The in both cases the vehicle was accelerating into fast moving traffic. When the lifter fails the engine loses power and no longer accelerates which requires swerving out of traffic, back to the shoulder to not get rear-ended by on-coming traffic. The problem was confirmed and the service provided indicated that this was a significant issue with this particular engine. Basically, it happens to many of these vehicles. The engine has been rebuilt twice while I have owned it. When the lifter fails the check engine light comes on. These failures occurred on September 24, 2021 and again on September 9, 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589356May 17, 2024
POWER TRAIN
I had to replace my rear differential due to grinding and metal shavings in the rear end. Recently had to take my truck in for repairs due to the motor mounts breaking. Discovered the front differential is also damaged with metal shavings due to grinding. The auto shop reached out to the local Chevy dealership to order the part to place. Was told the front diff is on back order due to this being a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589080May 16, 2024
POWER TRAIN
Transmission failed at 82,000 miles. Had to be completely rebuilt. Paid $5,486.87 out of pocket. (see receipts attached)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588986May 15, 2024
POWER TRAIN
In 2022, the transmission experienced a complete failure and required replacement. Unfortunately, the vehicle is now encountering the same issues once more. From various forums, it appears that these issues are prevalent with the 2015 Suburban, including the need for AC condenser replacements. Having had to address both problems, it's clear these repairs are quite expensive for a family vehicle, especially considering regular maintenance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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