Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10041486October 8, 2003
FUEL SYSTEM, GASOLINE
WHEN DRIVING AT 60MPH IN HEAVY TRAFFIC THE ENGINE QUIT RUNNING TWICE IN LESS THAN 20 MILES. THE DEALER SAID IT WAS DUE TO DEFECTIVE FUEL PUMP AND THE DESIGN OF THE FUEL PUMP AND GAS TANK, WHICH THEY SAID COULD NOT BE FIXED. VEHICLE HAD MORE THAN 1/2 GAS FULL IN ITS TANK. ON SEVERAL OTHER OCCASIONS, THE CAR WOULD NOT START EVEN WITH A 1/4 TANK OF GAS. I WAS TOLD BY DEALER NOT TO LET THE TANK GET LESS THAN 1/4 FULL. THE DEALER REPLACED THE FUEL PUMP 3 TIMES, AND THE CAR HAS LESS THAN 20,000 MILES ON IT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041385October 7, 2003
TIRES
MY VEHICLE, A 2001 CHEVY SUBURBAN IS EQUIPPED WITH FIRESTONE WILDERNESS LE P265 7OR/16, AND WAS PART OF THE RECALL AS SEEN ON THE FIRESTONE SETTLEMENT WEBSITE, WHICH ALSO INCLUDED A LIST OF AFFECTED TIRES TO NHTSA PE00-020. AS STATED ON THE LEGAL NOTICE, "ALTHOUGH FIRESTONE'S RECALL AND REPLACEMENT PROGRAMS WERE COMPLETED PRIOR TO THE SETTLEMENT, IF A MEMBER OF THE CLASS HAS NOT REPLACED, RECALLED OR REPLACEMENT TIRES THAT ARE STILL IN USE ON HIS OR HER VEHICLE, FIRESTONE WILL REPLACE THOSE TIRES WITHOUT CHARGE IF THE VEHICLE IS BROUGHT TO A FIRESTONE TIRE SERVICE CENTER." WENT TO A FIRESTONE TIRE SERVICE CENTER AND THE STORE MANAGER (ALFONSO) SAID THAT HE "COULD NOT REPLACE" THE TIRES BECAUSE HE WAS UNAWARE OF THE RECALL NOTICE, TO THAT PARTICULAR TIRE. SPOKE TO A DIFFERENT MANAGER (DOUG) AND ITS SUPERVISOR (SANDY) AND BOTH OF WHOM ARE UNAWARE OF THE RECALL SITUATION. RECOMMENDED TO CALL 866-345-0360. SHE ALSO TOOK MY INFORMATION DOWN IN ORDER TO RELAY IT TO SOMEONE ELSE IN THE COMPANY FOR CALL BACK. I CALLED THE NUMBER SHE GAVE ME AND RECEIVED RECORDINGS THAT DETAIL WHAT THE SETTLEMENT WEB SITE DESCRIBE. I WOULD LIKE FIRESTONE TO ABIDE BY THE PROPOSED SETTLEMENT AS SOON AS POSSIBLE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042329October 6, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING 10-15 MPH IN STOP AND GO TRAFFIC CONSUMER ATTEMPTED TO APPLY THE BRAKES. WHEN THE BRAKE PEDAL WAS DEPRESSED IT WENT STRAIGHT TO THE FLOOR, THE BRAKE SYSTEM FAILED, AND CONSUMER'S VEHICLE REAR ENDED THE VEHICLE IN FRONT. NO ONE SUSTAINED INJURIES. POLICE DID ARRIVE AT THE SCENE, AND CONSUMER RECEIVED A CITATION. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10041312October 6, 2003
ENGINE AND ENGINE COOLING:ENGINE, STEERING, SUSPENSION, SEATS, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, STRUCTURE
OIL CONSUMPTION, STEERING COLUMN, SIDE DOOR PANELS, REAR-END, SEATS CRACKING, FRONT POPPING NOISE, STEERS TO RIGHT CONSTANTLY. THIS HAS BEEN AN ONGOING THING SINCE WE BOUGHT THE VEHICLE NEW IN 2001. WE HAVE COMPLAINED TO THE CONSUMER REPORTING AGENCY HERE IN N.C. AND ALSO TALKED TO THE DEALER AND MANUFACTURE ON NUMEROUS OCCASIONS. DEALER SAID THEY HAVE HAD SEVERAL VEHICLES WITH OIL CONSUMPTION THAT THEY HAVE TRADED BECAUSE OF IT AND THEY JUST KEPT TELLING US IT IS WITHIN MANUFACTURE LIMITS. THEY HAVE TRIED TO FIX THE OIL PROBLEM BUT WITH NO SUCCESS. ALSO THE STEERING HAS BEEN BROKEN DOWN TWICE BECAUSE OF ITS PROBLEM. THE DOOR PANELS ARE STILL NOT FIXED AFTER 2 TRIES. THE REAR-END HAS BEEN WORKED ON 2 TIMES BECAUSE OF DIFFERENTIAL FLUID, THE STEERING WHEEL STILL SCRUBS WHEN TURNING TO THE RIGHT AND THE DRIVER'S SEAT IS STARTING TO CRACK. THE CONSUMER PEOPLE IN RALEIGH WILL NOT HELP US AFTER WE FILLED THE COMPLAINT, THEY WROTE US AND TOLD US TO HIRE A LAWYER AND THE MANUFACTURE ONLY OFFERED US A $1000.00 OWNER/LOYALTY CERTIFICATE TOWARDS A NEW VEHICLE. WHAT IS OUR NEXT STEP WITHOUT HIRING AN ATTORNEY? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042380October 6, 2003
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), ELECTRICAL SYSTEM
WHILE DRIVING FOUR WHEEL DRIVE SHIFT STICKS, CAUSING THE VEHICLE NOT TO ACCELERATE PROPERLY. GENERAL MOTORS SAYS THIS IS AN ELECTRICAL PROBLEM, AND IS LOOKING INTO THE PROBLEM. *AK VEHICLE EXPERIENCING PROBLEMS WITH FOUR WHEEL DRIVE SHIFT STICKING CAUSING THE VEHICLE NOT TO ACCELERATE PROPERLY. GENERAL MOTORS CLAIMS THAT THIS MAY BE AN ELECTRICAL PROBLEM. GENERAL MOTORS HAS FAILED TO FOLLOW UP ON REMEDY FOR PROBLEM.*MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041227October 4, 2003
SEATS
PASSENGER SEAT BACK MOVES FORWARD DURING BRAKING. THIS POSES A POTENTIAL SAFETY HAZARD SINCE THE SEAT BELT IS INTEGRAL TO THE SEAT BACK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041153October 3, 2003
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:STARTER ASSEMBLY
CAR BATTERY LEAKED, STARTER HAS BEEN REPLACED 3 TIMES IN 2 YEARS, CABLES WERE REPLACED TWICE, AND THE BATTERY LEAKED ON TOP OF BRAKE CABLE. DEALERSHIP CAN'T FIGURE OUT WHAT IS WRONG. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042265October 3, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
THE VEHICLE WIPERS FAILED INTERMITTENTLY. A RECALL WAS ISSUED, HOWEVER THE VEHICLE WAS OUTSIDE THE REMEDY SCOPE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042266October 3, 2003
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
THE VEHICLES SEAT BELT BUCKLES WERE INOPERATIVE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042188October 2, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING APPROXIMATELY 45 MPH AND WOULD START TO SHIFT BETWEEN 2ND AND 3RD GEARS VEHICLE WOULD GIVE A STRONG JERKING MOTION. HAVE TAKEN TO DEALERSHIP, AND MECHANIC COULD NOT LOCATE CAUSE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042190October 2, 2003
PARKING BRAKE
EMERGENCY PARKING BRAKES FAILS TO PERFORM ITS FUNCTION. WHEN THE PARKING BRAKES IS ENGAGED VEHICLE ROLLS. DEALERSHIP HAS SERVICED THE VEHICLE SEVERAL TIMES FOR THIS ISSUE, BUT THE PROBLEM STILL EXISTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042236October 2, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE REFUELING VEHICLE FUEL STARTED SPILLING FROM THE FUEL TANK. CONSUMER WAS TOLD BY THE DEALER THAT FUEL PUMP SHORTED OUT, MELTING A SEAM, AND CAUSING THE LEAK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042136October 1, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL, EQUIPMENT:APPLIANCE:AIR CONDITIONER
LATENT DEFECTS AND THE GMC SUBURBAN.*MR THE CONSUMER HAS EXPERIENCED SEVERAL PROBLEMS WITH VEHICLE. THE FRONT OUTPUT SHAFT SEALS HAD TO BE REPLACED, THE INTAKE MANIFOLD GASKET HAD TO BE REPLACED, AND THE AC HEATER KNOB HAD TO BE REPLACED. WHEN THE DEALER WAS NOTIFIED THEY FAIL TO FIX PROBLEMS AND HE CONSUMER HAD TO PAY AT THERE OWN EXPENSE. PLEASE RESPOND PROMPTLY IN HELPING TO RESOLVE MATTER. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042055October 1, 2003
AIR BAGS:FRONTAL
WHILE DRIVING 30 MPH VEHICLE WAS INVOLVED IN A FRONT END COLLISION. UPON IMPACT, FRONT AIR BAGS DID NOT DEPLOY, AND THERE WAS NO INDICATION THAT THERE WAS A PROBLEM WITH THE AIR BAGS. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10041031October 1, 2003
AIR BAGS:FRONTAL, STEERING:COLUMN
I WAS HIT ON THE HEAD INSIDE MY 2002 SUBURBAN, WEARING MY SEAT BELT AT 48 MPH BY AN ONCOMING MAZDA MIATA. MY STEERING COLUMN COLLAPSED, I WENT INTO ONCOMING 3 LANES OF TRAFFIC, WENT UP A CURB, WENT THROUGH A BRICK RETAINING WALL, AND HIT A TELEPHONE POLE. MY AIRBAG DID NOT DEPLOY ON ANY OF THE 3 IMPACTS. WHY? ALSO, MY DRIVER?S SEAT CAME OFF THE TRACK. *LA
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10039705October 1, 2003
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
THE MULTI-FUNCTION SWITCH THAT CONTROLED THE HAZARD LIGHTS, BRAKE STOP LIGHT AND THE TURN SIGNAL LIGHTS MALFUNCTIONED. AS A RESULT THE TURN SIGNAL LIGHTS DID NOT TO OPERATE. THE MANUFACTURER ADVISE THAT A RECALL WAS ISSUED FOR THIS PROBLEM BUT THE CONSUMER S VEHICLE WAS NOT INCLUDED DUE TO VIN. *AK *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038326October 1, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, AIR BAGS
THE CONSUMER STATED WHEN THE BRAKES WERE APPLIED, THE ABS ACTIVATED. *AK THE DEALER FOUND THE LEFT FRONT SPEED SENSOR DROPPED OUT AT 8 MPH, THE LEFT FRONT HUB BEARING WAS REPLACED. ALSO, THE AIR BAG LIGHT ILLUMINATED ON THE DASHBOARD, THE DEALER FOUND THE AIR BAG OPENED AND ORDERED A DRIVER SIDE AIR BAG. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033919October 1, 2003
FUEL SYSTEM, GASOLINE
TWICE, CONSUMER NOTICED A LINE OF GAS ON THE GROUND IN PARKING LOT COMING FROM THE VEHICLE. ONCE WAS LEAKING FROM THE FUEL PUMP MODULE CONNECTOR AND ONCE FROM A FAULTY SEAL BETWEEN THE FUEL TANK SENDING UNIT AND THE GAS TANK. THIS PROBLEM ONLY OCCURRED WHEN THE TANK WAS FULL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041980September 30, 2003
EXTERIOR LIGHTING:HEADLIGHTS
WHILE DRIVING WITH HEADLIGHTS ON THEY WOULD FLICKER OFF AND ON INTERMITTENTLY. THIS WOULD CAUSE POOR VISIBILITY FOR THE DRIVER AT NIGHT. HAD TAKEN VEHICLE TO DEALERSHIP, AND MECHANIC COULD NOT LOCATE THE CAUSE OF THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041872September 29, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
CONSUMER STATED WHILE USING WINDSHIELD WIPERS, WITHOUT ANY INDICATION, THEY WOULD STOP WORKING. DEALER HAS BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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