Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10037531September 9, 2003
TIRES:TREAD/BELT
PURCHASED A SURBUBAN 2002 IN JUN 2002. THE TRUCK CAME WITH FIRESTONE WILDERNESS LE. I HAD THE TIRES ROTATED EVERY SIX THOUSAND MILES AND NOW I AM TOLD MY DEALER THAT THEY ARE PITTED AND THAT THIS IS THE SIXTH OCCURENCE THAT THEY HAVE SEEN OF THESE TIRES BEING DEFECTIVE. I NOTIFIED FIRESTONE BUT THEY REFUSED TO ASSIST ME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039727September 8, 2003
STEERING:COLUMN
THE STEERING COLUMN IS OFF CENTER TO THE RIGHT, WHICH MEANS IF THE AIR BAG IS NEEDED IT WILL NOT PROTECT THE BODY IN THE CENTER. PETITION SENT TO EXEC SECT.... CONSUMER PURCHASED A 2002 CHEVY TAHOE AND A 2002 CHEVY SUBURBAN. BOTH VEHICLES STEERING COLUMN WAS OFF CENTER. THE CONSUMER'S MOTHER DROVE THE SUBURBAN AND WHEN SHE TOOK IT BACK TO THE DEALERSHIP, SHE SAT IN FOUR OTHER SUBURBAN'S. THREE OUT OF THE FOUR WERE WORSE THAN HER VEHICLE. THE FOURTH ONE WAS OFF CENTER TO THE LEFT. ANOTHER FAMILY MEMBER LEASED A TRAILBLAZER AND THAT VEHICLE IS FINE. THE CONSUMER LEASED THREE OTHER CHEVY EXPRESS VANS AND THEY ARE FINE. ALL VEHICLES WERE LEASED AT THE SAME PLACE. CONSUMER WAS TOLD NO DEFECT WHEN THE VEHICLES WERE FIRST RETURNED TO THE DEALERSHIP. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037419September 8, 2003
TRAILER HITCHES
TRAILER HITCH FAILURE: DEFECTIVE WELDS AT KEY ATTACHMENTS POINTS BETWEEN RECEIVER TUBE AND CROSSMEMBER ALLOWED GUSSET PLATES TO SHEAR UNDER LATERAL LOAD, CAUSING RECEIVER TUBE TO ROTATE 30 DEGREES OFF CENTER. DETACHMENT FROM VEHICLE AND LOSS OF TRAILER WAS IMMINENT WHEN CONDITION WAS NOTICED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038340September 5, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING ABOUT 20 MPH ON A SIDE ROAD AND WITHOUT WARNING VEHICLE WENT INTO A SKID, AND A COLLIDED WITH A TREE. THERE WERE NO INJURIES. VEHICLE WAS TOWED TO THE DEALER FOR ANALYSIS. DEALER DETERMINED THAT THE CAUSE OF FAILURE WAS ABS BRAKING SYSTEM MALFUNCTIONING.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10037211September 4, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR, PARKING BRAKE:DRIVELINE:HYDRAULIC
1993 CHEVROLET PU VIN # [XXX] AND 1999 CHEVROLET SUBURBAN VIN # [XXX] BOTH VEHICLES HAVE FAULTY WIPERS. THE 1999 ALSO HAD THE BRAKE BOOSTER SYSTEM GO OUT. THE WIPERS WILL WORK AND THAN SUDDENLY STOP. YEARS 1994-1997 HAVE BEEN RECALLED BY GM, BUT GM WON'T HONOR THE RECALL FOR THESE 2 YEARS. THIS IS JUST AS MUCH OF A SAFETY ISSUE AS THE 1994-1997. I DID TALK TO A MANGER BY THE NAME OF JACK CUNNINGHAM AT PHONE # 866 942 4368 X48470 CASE # ASSIGNED IS 1-134580923 AND 1-135719603. HE ADVISED ME ON 8-29-2003 THAT IF MY VEHICLES ARE EXHIBITING THE SAME PROBLEMS AS THE RECALL, THAN THEY WILL HONOR THE RECALL ON MY 2 VEHICLES. IT IS COVERED UNDER A SPECIAL POLICY. I CALLED [XXX] AT [XXX] 785 266 5151 AND HE NEEDED TO TALK TO [XXX] TO GET CONFIRMATION THE VEHICLES ARE COVERED UNDER THE RECALL. AS OF TODAY 9-04-2003, NEITHER [XXX] OR MYSELF CAN GET A CALL BACK FROM JACK. I CALLED THE 800 CUSTOMER SERVICE LINE AT GM AND THEY SAID THE RECALL IS ONLY FOR THE 1994-1997 VEHICLES. I ADVISED THEM I TALKED TO [XXX] AND THEY TRANSFERRED ME TO HIS AUDIX AGAIN. I FEEL THE RECALL NOW NEEDS TO BE ISSUED FOR THE 1993 AND THE 1999 VEHICLES AS THIS IS A SAFETY ISSUE. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037223September 4, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WINDSHIELD WIPER FAULTY AND THE BRAKE BOOSTER SYSTEM FAILED. THE WIPERS WILL WORK BUT THAN ALL THE SUDDEN STOP. THE BRAKES COMPLETELY WENT OUT AND THE VEHICLE HAD VERY LITTLE BRAKE CAPABLILITY TO IT. I TALKED TO GM MANAGER JACK CUNNINGHAM ON 082903 AND HE SAID THAT A RECALL HAS BEEN ISSUED FOR FAULTY WIPERS ON YEARS 1994-1997. HE DID NOT ADDRESS THE BRAKE PROBLEM. JACK SAID THAT UNDER THE SPECIAL POLICY THAT IF MY VEHICLE HAD THE SAME PROBLEM AS THE RECALL, GM WOULD HONOR THE RECALL. I CALLED ED BOZARTH SERVICE AND CHRIS NEEDED TO VERIFY FROM JACK THAT THIS REPAIR WOULD BE COVERED. CHRIS AS WELL AS MYSELF HAS NOT YET RECEIVED A CALL BACK FROM JACK AT 866 942 4368 X 48470. I CALLED THE GM CUSTOMER SERVICE 800# AND THEY SAID THIS YEAR IS NOT COVERED UNDER THE RECALL. I EXPLAINED TO THEM THAT I TALKED TO JACK AND WHAT HE SAID. THEY COMMENTED THAT THEY DID NOT WANT TO GO OVER HIS HEAD AND TRANSFERED ME BACK TO HIS AUDIX.THIS NEEDS TO BE RECALLED FOR THE FAULTY WIPERS AND THE BRAKE SYSTEM NEEDS TO BE INVESTIAGATED, BECAUSE THESE ARE SAFETY ISSUES AND NEED TO BE CORRECTED. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037221September 4, 2003
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
PER THE DEALER REPAIRMAN THE FUEL PUMP/ASSEMBLY ABOVE FUEL TANK "CRACKED" CAUSING LARGE LOSS OF FUEL DIRECTLY UNDER THE VEHICLE. *AK THE CAR WITHOUT WARNING WOULD NOT START AFTER BEING FILLED WITH GASOLINE. AFTER SEVERAL ATTEMPTS TO GET THE ENGINE TO TURN OVER, I STEPPED OUT OF THE VEHICLE INTO A LARGE FUEL SPILL. I QUICKLY REMOVED 4 SMALL CHILDREN FROM THEIR CAR SEATS AND EVACUATED THE VEHICLE. THE FIRE DEPARTMENT HAD TO COME TO SECURE THE AREA AND PREVENT IGNITION OF THE FUEL SPILL. THIS IS A SERIOUS DEFECT THAT NEEDS TO BE ADDRESSED WHICH LUCKILY DID NOT CAUSE HARM/LOSS OF LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038249September 4, 2003
AIR BAGS
WHILE DRIVING ABOUT 65MPH ON THE HIGHWAY AND WITHOUT PRIORWARNING AIR BAG LIGHT APPEARED ON THE DASHBOARD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031455September 4, 2003
ELECTRICAL SYSTEM:WIRING
CONSUMER STATED THE DRIVER'S SIDE MIRROR CAUGHT ON FIRE. THE FIRE DEPARTMENT STATED IT WAS AN ELECTRICAL FIRE. *AK THE VEHICLE WAS PARKED BESIDE THE HOUSE AND WAS NOT DRIVEN FOR 3-4 DAYS, THE DRIVERS SIDE OUTSIDE REAR MIRROR ASSEMBLY SPONTANEOUSLY IGNITED. IT WAS FOUND THAT THE FIRE STARTED DUE TO WIRING IN THE EXTERIOR MIRROR. *SCC *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10037174September 3, 2003
VISIBILITY:REARVIEW MIRRORS/DEVICES
AUTO DIMMING FOR THE REAR VIEW MIRRORS HAS BECOME DEFECTIVE,AND IT DOESN'T DIM THE MIRRORS ANYMORE. WITH NO MANUAL WAY TO DIM YOUR REAR VIEW MIRROR THIS MAKES DRIVING AT NIGHT VERY DANGEROUS AT TIMES. I TOOK IT TO THE DEALER TO GET IT FIXED AND THEY WANTED $500 SAYING THAT THE REAR VIEW MIRROR NEEDED REPLACED. I FEEL THAT THE REPLACEMENT PRICE IS TOO EXORBITANT, AND BECAUSE OF THAT IT HASN'T BEEN REPLACED. IT SEEMS LIKE THEY SHOULD PUT A MANUAL FLIP SWITCH ON THE MIRROR AS A BACK-UP IN CASE THE MIRROR WOULD BECOME DEFECTIVE LIKE MINE HAS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037189September 3, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE TRAVELING APPROX. 70 MPH, CAR QUIT SUDDENLY AND COMPLETELY. QUICKLY LOST POWER STEERING AND BRAKES. LUCKILY, WE WERE ON A STRAIGHTAWAY NOT THE MOUNTAIN ROAD WE WERE TRAVELLING ONE HOUR EARLIER. CAR TOWED TO QUALITY CHEVROLET IN ESCONDIDO. DIAGNOSIS = CATASTROPHIC FUEL PUMP FAILURE.THIS IS HIGHLY DANGEROUS. WE HAVE A FRIEND WHO HAD EXACTLY THE SAME FAILURE AT APPROXIMATELY THE SAME MILEAGE, 85,000 - 90,000 MILES.*AK NOTWITHSTANDING THE DANGER, THIS REPAIR COST OVER $900 TO REPAIR. THIS IS A BAD DESIGN...FAILURE RESULTS IN A LIFETHREATENING SITUATION AND REPAIR IS EXHORBITANTLY EXPENSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029486September 2, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER
CONSUMER STATED THE WINDSHIELD WIPERS WORKED INTERMITTENTLY. DEALER NOTIFIED. *AK THE CONSUMER EXPERIENCED THE SAME PROBLEM AS IN RECALL# 98V150001. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031814August 28, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
CONSUMER STATES THE FUEL PUMP MODULE (CONNECTOR) WAS LEAKING FUEL DUE TO A FUEL PUMP WIRE THAT HAD MELTED INSIDE THE FUEL TANK. *AK GM REPLACED THE 10-AMP FUSE WITH A 20-AMP FUSE. THIS CAUSED A FUEL LEAK. CONSUMER WONDERED WHY THE FUSE DIDN'T BLOW TO PREVENT LEAKAGE. GM DID OFFER A 45/55 SPLIT BUT THE CONSUMER WOULDN'T BE INFORMED OF THE FINDINGS AFTER AN INVESTIGATION WAS COMPLETED. *PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037729August 27, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
CONSUMER'S VEHICLE WAS HAVING THE SAME PROBLEM AS STATED IN RECALL 03-V-159-000 CONCERNING WINDSHIELD WIPERS BECOMING INOPERATIVE. DEALER WOULD NOT REPAIR BECAUSE VIN WAS NOT INCLUDED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037737August 27, 2003
PARKING BRAKE
THE EMERGENCY BRAKE IS NOT HOLD PROPERLY WHILE THE VEHICLE WAS PARKED. THE DEALER STATED THAT NOTHING COULD BE DONE VEHICLE WAS OUT OF WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037666August 26, 2003
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
WHILE PARKED REAR WINDOW EXPLODED WITHOUT WARNING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036639August 26, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WINDSHIELD WIPERS QUIT WORKING DURING A STRONG STORM ON I-75. LUCKILY I WAS ABLE TO GET OVER TO THE RIGHT LANE AND PULL OFF THE ROAD...A BUZZING NOISE WAS COMING FROM A BLACK MOTOR CASING, SO I TAPPED IT AND THE WIPERS BEGAN TO WORK AGAIN. THIS HAS HAPPEN ON NUMEROUS OCCASIONS. THE CAR IS DANGEROUS TO DRIVE IN THE RAIN. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033198August 20, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
MAY 8, 2003:ODOMETER 45,428 MILES. CHECK ENGINE DASH LIGHT ON. VEHICLE LEFT WITH DEALSHIP WHO STATED THAT THE CODE READ "GAS AND/OR VAPOR LEAK" BUT WAS UNABLE TO LOCATE IT AT THIS TIME. WAS ADVISED THAT IT WAS OK TO DRIVE UNTIL I COULD RETURN VEHICLE AT ALTER DATE. AUG 13 2003 I FILLED UP TANK, NORMALLY HAVE @ 3/4 TANK OF GAS, AND AFTER DRIVING 5 MILES HOME FOUND GAS RUNNING OFF THE TANK ONTO DRIVE WAY, HAD TO GET PANS TO CONTAIN IT. AUG 14 DEALERSHIP TOOK IN VEHICLE AND REPLACED THE SENDING MODULE AT A COST OF $600.00 +. WAS ADVISED IT "WAS A GOOD THING TO FILL IT UP AS IT ISOLATED THE PROBLEM".*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034204August 19, 2003
PARKING BRAKE
EMERGENCY BRAKE FAILED, AND VEHICLE DIDN'T PASS THE LOCAL INSPECTION IN TEXAS. DEALER STATED , "WE WERE AWARE OF THE PROBLEM BUT WE DIDNT KNOW HOW TO FIX IT." *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033153August 19, 2003
TIRES:TREAD/BELT
MY COMPLAINT STEMS FROM AN INCIDENT WITH THE FIRESTONE STEELTEX AT TIRE WHICH LOST IT'S TREAD AND NEARLY KILLED MY FAMILY. REFER TO MY COMPLAINT WHICH I CLASSIFIED UNDER FIRESTONE, LT245/75R16 (JUNE 28TH, 2003). FROM WHAT I HAVE LEARNED SO FAR...FIRESTONE IS BEING TOTALY UNETHICAL REGARDING THEIR RESPONSE TO ALL THESE FAILURES. I ALSO FEEL THAT THIS ORGANIZATION, NHTSA IS NOT REPRESENTING THE TAX PAYERS IN THAT IT IS OBVIOUS FROM ALL THESE REPORTS FILED THAT SOMETHING IS SERIOUSLY WRONG WITH THESE TIRES. WHY DON'T YOU PUT ALL FIRESTONE, STEELTEX, TIRE COMPLAINTS UNDER ONE CATAGORY? YOU ARE WATERING DOWN THE SEVERITY OF THIS BY HAVING 10-15-20 OR MORE DIFFERENT CLASSIFICATIONS WHERE PEOPLE SUCH AS MYSELF LODGE COMPLAINTS. PLEASE DO SOMETHING ABOUT THESE TIRES....MORE PEOPLE WILL LOSE THEIR LIVES UNLESS SOMETHING IS DONE. AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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