Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10087197September 14, 2004
AIR BAGS
THE AIR BAG LIGHT WAS ON AND WILL NOT GO OFF. THE DEALER SERVICED THE VEHICLE FOUR TIMES. IT WAS DONE AGAIN TODAY, AND THE LIGHT WAS BACK ON. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090888September 13, 2004
ENGINE AND ENGINE COOLING
WHEN VEHICLE IS FIRST STARTED AFTER SITTING FOR AN 8 HOUR PERIOD THERE IS EXCESSIVE ENGINE LIFTER NOISE. AFTER THE VEHICLE WARMS UP, THE NOISE GOES AWAY. LOCAL GMC DEALER SAYS THEY CANNOT HEAR THE NOISE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090890September 13, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN THE VEHICLE HAS WARMED UP AND I AM DRIVING BETWEEN 10 AND 30 MPH TRANSMISSION SEEMS TO SLIP BETWEEN 1ST AND 2ND GEARS. WHILE SLOWING DOWN TO MAKE A TURN TRANSMISSION DOESN'T KNOW WHAT TO DO. IT CAN'T DECIDE TO STAY IN THE PRESENT GEAR OR SHIFT DOWN TO ACCOMADATE THE LOWER SPEED. THEREFORE, IT TAKES ABOUT 10 SECONDS FOR THE TRANSMISSION TO FINALLY FIND A GEAR SO I CAN PROCEED. ALSO, WHEN COMING TO A STOP, THE TRANSMISSION TAKES ABOUT 10-15 SECONDS TO SHIFT INTO 1ST, IF I WANT TO GO IMMEDIATELY AFTER STOPPING, THE TRANSMISSION IS STILL TRYING TO DOWNSHIFT AND THE ENGINE RACES UNTIL THE TRANSMISSION FINALLY CATCHES UP. AGAIN, THE DEALER FOUND "NO PROBLEM" WITH THE VEHICLE/TRANSMISSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091942September 13, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS QUIT WORKING WHILE DRIVING IN A RAIN STORM. WINDSHIELD WIPERS STUCK IN THE UP RIGHT POSITION. THIS REDUCED DRIVER'S VISIBILITY, ALMOST RESULTING IN AN ACCIDENT. CONSUMER PULLED OF THE ROAD AND WAITED UNTIL THE RAIN STOPPED. THE RELAY SWITCH OR MECHANISM IS MOUNTED ON THE FIREWALL BROKE DUE TO THE HEAT, WHICH CAUSED THE FAILURE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091693September 9, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING VEHICLE STALLED. CONSUMER REPLACED THE FUEL PUMP. CONSUMER INDICATED THAT FUEL PUMP COULD CATCH ON FIRE AND MELT THE WIRES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090714September 9, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
. *AK1997 CHEVROLET SUBURBAN WINDSHIELD WIPER MOTOR DEFECT NOT ALL 97 SUBURBANS INCLUDED MINE IS EXCLUDED & THEY HAVE STOPPED WORKING WHILE I WAS DRIVING SEVERAL TIMES CHEVROLET WILL NOT REPAIR WANT ME TO PAY FOR THE MOTOR NHTSA CAMPAIGN NO. 30V159000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090642September 8, 2004
FUEL SYSTEM, DIESEL, FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
OWN A 1999 CHEVROLET SUBURBAN 6.5 DIESEL ENGINE, W/145K MILES, SUV WAS RUNNING OK BUT THE LAST FEW MONTHS ENGINE STALLING AND STOP WITHOUT REASON, TOOK SUV TO A REPAIR CENTER, DIAGNOSE WITH FUEL INJECTION PUMP FAILURE, CHEVY DEALER EXPLAINED THIS IS A WELL KNOWN DEFECT, FUEL INJECTION PUMP HAS AN ELECTRONIC COMPONENT (PMD) LOCATED ON THE SIDE OF THE PUMP WHEN ENGINE GETS HOT SENT FAILURE SIGNAL TO THE MAIN COMPUTER. CONTACTED GM CUSTOMER SERVICE TO VERIFIED/UNDERSTAND THE ISSUE, ANSWERED THAT YES INDEED THEY AGREED ABOUT THE PROBLEM ALSO SAID THEY HAD "CAMPAIGN" NOT A RECALL TO FIX THE PROBLEM BUT THEY DIDN'T MAKE THIS ANNOUNCEMENT TO THE PUBLIC. I ASKED FOR HELP TO FIX THE PROBLEM WAS TOLD THAT I RUN OUT OF OPTIONS ONLY HONOR THIS PROBLEM FOR 10 YEARS OR 120K MILES? I WAS NOT AWARE AND NEVER RECEIVED A LETTER FROM GMC. THIS IS A POTENTIAL ACCIDENT WAITING TO HAPPEN WITH TERRIBLE CONSEQUENCES, IMAGINE IF THE ENGINE STOPS OR STALL GOING DOWN THE HILL IN ANY URBAN OR RURAL AREA; PASSING ANOTHER CAR IN A BUSY HIGHWAY AND STALLING OR JUST THE ENGINE QUIT RUNNING (FRONTAL CRASH!!); CROSSING A BUSY INTERSECTION WITH SCHOOL KIDS INSIDE AND NO POWER (HORRIBLE ACCIDENT WITH SERIOUS INJURIES OR PERHAPS CASUALTIES!!); TOWING A CAMPER OR BOAT ON A BUSY AND FAST HIGHWAY AND SUDDENLY STALL OR STOPPING IN FRONT OF A SEMI-TRAILER; CROSSING A RAIL ROAD AND STALLING IN THE MIDDLE WITH PEOPLE INSIDE A TRAIN COMING ITS WAY!!. THESE ARE A FEW CONSEQUENCES THIS FAILURE CAN CREATED, IMAGING A LAWYER JUMPING ON THIS ISSUE WITH A "LAWSUIT" AND TRYING TO BLAMING ON YOU GUYS!! WHILE THIS IS A FACTORY FAILURE AND POOR DESIGN. I HAD REPLACED THE "PUMP MODULE DRIVE" (PMD) AND AFTER SPENDING OVER $1000.00 STILL HAVE THE SAME PROBLEM. AT THE PRESENT TIME I AM NOT DRIVING THE SUBURBAN UNTIL I HEAR FROM YOUR AGENCY TO SEE THE RESULTS OF YOUR INVESTIGATION. HOPING YOU WILL TAKE CARE OF THIS MATTER IN A SERIOUS MANNER, I JUST WANT TO THANK YOU IN ADVANCE FOR YOUR HELP. GOD BLESS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089005September 2, 2004
PARKING BRAKE
THIS CANNOT BE DESCRIBED AS A SINGULAR EVENT OR FAILURE. IT OCCURS EVERY TIME I PARK THE VEHICLE. THE EMERGENCY BRAKE SHOES ON MY 2002 CHEVROLET SUBURBAN WORE OUT PREMATURELY. VIRGINIA STATE POLICE SAFETY INSPECTION REQUIRES AN OPERABLE EMERGENCY BRAKE. THE EMERGENCY BRAKE WILL NOT HOLD THE VEHICLE. I BEGAN NOTICING THIS PROBLEM ABOUT A YEAR AGO. I DID SOME RESEARCH ON THE INTERNET AND FOUND THAT IT IS A PROBLEM SHARED BY OTHER 2002 SUBURBAN OWNERS, AND SOME CUSTOMERS HAVE HAD SUCCESS WITH GM REPLACING UNDER WARRANTY. MY LOCAL DEALER ACKNOWLEDGES THAT THE DESIGN IS FLAWED ALLOWING THE BRAKE SHOE TO CONSTANTLY CONTACT THE HAT ROTOR SURFACE AND WEAR PREMATURELY. BECAUSE IT IS CONSIDERED A WEAR ITEM, HOWEVER, GM WILL NOT REPLACE THE SHOES AND CLIPS. A NEW CLIP EXISTS THAT IS SUPPOSED TO ALLEVIATE THE PROBLEM. I AM USING JULY AS THE INCIDENT DATE AS THAT IS WHEN I ORDERED NEW BRAKE SHOES TO CORRECT THE PROBLEM. I INCLUDED THIS COMPLAINT ON A CUSTOMER SERVICE QUESTIONNAIRE AFTER A RECENT VISIT TO THE DEALERSHIP, BUT THERE WAS NO REPSONSE BY GM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090311September 2, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
INTERMITTENTLY WHEN THE WINDSHIELD WIPERS WERE ENGAGED THEY MALFUNCTIONED. WINDSHIELD WIPERSZ WILL EITHER NOT WORK, QUIT WORKING WHILE ENGAGED, OR ENGAGE IN THE FASTER SPEED. DEALERSHIP REPLACED THE CIRCUIT BOARD,THE WIPER MOTOR, AND THE TAP WASHER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089033September 2, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS FAILED IN MIDDLE OF DOWNPOUR. HAD TO PULL ONTO SHOULDER OF ROAD. HAVE NOT HAD THEM INSPECTED YET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090192September 1, 2004
SUSPENSION:FRONT
WHILE DRIVING THERE WAS VIBRATION IN THE FRONT END OF THE VEHICLE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090098August 31, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
VEHICLE WAS EQUIPPED WITH POWER WINDOWS. THE POWER MECHANISM FAILED, AND WINDOWS DID NOT WORK. THERE WAS A SHORT IN THE BATTERY. THERE WAS A BAD CELL. ALSO, THERE WAS A SHORT IN THE FUEL PUMP MODULE. IT HAD TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10084038August 31, 2004
STEERING:HYDRAULIC POWER ASSIST:PUMP
WHILE DRIVING, THE STEERING FAILED. THIS CAUSED THE CONSUMER TO LOSE CONTROL OF THE VEHICLE. THE CONSUMER REGAINED CONTROL OF THE VEHICLE AND PULLED OVER AND TURNED THE VEHICLE OFF. THE CONSUMER WAS ABLE TO RESTART VEHICLE, BUT THE STEERING WOULD NOT TURN. THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC DETERMINED THAT THE STEERING PUMP NEEDED TO BE REPLACED. *AK THE STEERING WAS EXTREMELY STIFF. THE POWER STEERING PUMP WAS FOUND INOPERATIVE. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090274August 30, 2004
TIRES:TREAD/BELT
CHEVROLET SUBURBAN RIGHT REAR STEELTEX TIRE TREAD SEPARATED.*MR THE CONSUMER WAS TOLD FROM GM AND FIRESTONE, WHO NEVER LOOKED AT OR REQUESTED TO LOOK AT THE FAILED TIRE, THAT THE FAILURE WAS DUE TO A ROAD HAZARD. A LOCAL FIRESTONE DEALER LOOKED AT THE TIRE AND INDICATED THAT THE TIRE LOOKED LIKE IT'S TREAD SEPARATED, BUT HE COULD NOT OFFICIALLY (LT245/75R16, 120/116R M/S, R4SV611B1A448 (23557), (SP872K), (TPC SPEC 2012 MS). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090036August 30, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING 20 MPH VEHICLE STOPPED IN MOTION WITH ENGINE STILL RUNNING. VEHICLE OPERATED IN REVERSE, BUT NOT IN DRIVE. DEALER WAS NOT NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10076048August 30, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE DRIVING 70 MPH, THE DRIVER'S SIDE WINDOW EXPLODED OUT OF THE VEHICLE WITHOUT WARNING. THE CONSUMER STATES THAT, "THERE WAS NO OBJECTS THAT HIT THE WINDOW. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088633August 26, 2004
PARKING BRAKE:CONVENTIONAL:MECHANICAL
I BOUGHT THE VEHICLE FROM A PRIVATE SELLER AND SOON FOUND THAT THE PARKING BRAKE PEDAL WOULD GO TO THE FLOOR WITH NO RESISTANCE AND WOULD NOT HOLD THE VEHICLE ON EVEN THE SLIGHTEST GRADE WITH THE TRANSMISSION IN NEUTRAL. THE PARKING BRAKE SHOES WERE WORN DOWN TO THE METAL AND ONE OF THE PARKING BRAKE DRUMS WAS DEEPLY GOUGED. THE SHOES AND ONE ROTOR WAS REPLACED, WHICH ALLOWED THE VEHICLE TO PASS STATE INSPECTION, BUT NOW THE PEDAL GOES TO THE FLOOR AGAIN AND THE PARKING BRAKE DOES NOT HOLD. IT IS DUE TO BE INSPECTED IN SEPTEMBER AND PROBABLY WILL NOT PASS WITHOUT ANOTHER $500.00 IN REPAIRS. I HAVE NOT DRIVEN THE VEHICLE WITH THE PARKING BRAKE ON. I HAVE FOUND THROUGH INTERNET RESEARCH THAT THIS IS A VERY COMMON PROBLEM WITH THIS PARKING BRAKE SYSTEM AND FEEL THAT GM SHOULD FIX THIS PROBLEM. I HAVE THE OLD ROTOR BUT NOT THE SHOES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089601August 24, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE VEHICLE WAS PARKED WITH ENGINE RUNNING FOR 15 MINUTES AND WHEN ATTEMPTING TO DRIVE CONSUMER NOTICED THAT THE ACCELERATOR PEDAL WAS STUCK. THIS HAPPENED INTERMITTENTLY, USUALLY THE LONGER THE VEHICLE SAT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089657August 24, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE DRIVING 60 MPH CONSUMER LOST POWER STEERING HOWEVER, CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND PULLED OVER. CONSUMER CONTACTED THE DEALER, AND WAS INFORMED THAT THE POWER STEERING UNIT NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088376August 23, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANMISSION FAILED AFTER BUYING USED AT 75000 MILES. I CALLED GM AND CHECK FOR RECALL INFO. THEY ADVISED ME THAT THE ORIGINAL OWNER BROUGHT IT BACK AFTER BUYING NEW AND HAD THE TRANS REDONE. EVERY 15000 MILES THE TRANSMISSION BROKE AGAIN. THEN IT BROKE A THIRD TIME. FORTUNATLEY I HAD THE EXTENDED WARRENTY AND DIDNT HAVE TO PAY THE 2ND AND THIRD TIMES. THOUGHT IT WAS THE TRANSMISSION PLACE BUT AFTER READIND OTHER COMPLAINTS I SEE ITS THE VEHICLE. WHEN IS GM GOING TO FIX THIS PROBLEM WHEN SOMEONE DIES> WHEN YOU LOSE THE GEAR THERE IS A DRAMATIC DECLINE IN SPEED AND ITS HARD TO STEER. FEELS LIKE THE ANTILOCK SYSTEM KICKS IN. I SHOULD KNOW IT HAS HAPPENED 3 TIMES TO ME. NOW IM STUCK WITH THIS JUNK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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