Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11661393May 16, 2025
SEATS
3rd row seat headrest will not stay up. This is a problem with 2021 and some 2022 suburbans Dealer is charging me to replace it. This is a safety issue that should be apart of the original recall # N2022316750
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660820May 14, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
OnStar Module factory defaults/Malfunctioning - Power button don’t turn on so there’s no internet connection. This effect all the safety features in the car. Please recall. There has been numerous incidents reported online to this particular default.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660873May 14, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2015 Chevrolet Suburban. The contact stated that while driving on two occasions, the vehicle did not accelerate as intended. The contact stated that when the vehicle reached 55 MPH, the vehicle dead stopped, and she was thrust forward, and on the second occasion, she sustained a head injury from hitting her head on the steering wheel. Medical attention was not needed. Additionally, on the second occasion, the vehicle began overheating, and the check engine warning light illuminated. The vehicle was towed to an independent mechanic, where it was codes P0700, P0741, and P0796 populated, and the TCM, torque converter clutch circuit, pressure control solenoid C, and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11660883May 14, 2025
POWER TRAIN
The contact owns a 2019 Chevrolet Suburban. The contact stated while stopped, the vehicle was slow to accelerate. The contact stated that the vehicle was shuddering while driving at undisclosed speeds. Additionally, the contact stated that the vehicle was hard to start. While the vehicle was in the driveway, the vehicle failed to start. There were no warning lights illuminated. The vehicle was towed to a transmission shop, and it was determined that the failure was due to the transmission. The vehicle was repaired, but the failure recurred. While her husband was driving at undisclosed speeds, the vehicle hesitated while in third gear. The contact stated that while her husband was driving, the vehicle was shifting hard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who confirmed there was no recall and opened a case. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660711May 13, 2025
ENGINE, ELECTRICAL SYSTEM
I am contacting you regarding a critical engine failure in my 2021 Chevrolet Suburban LT, which is equipped with the L84 5.3L V8 engine. Due to a valve lifter malfunction, the engine suffered catastrophic failure, with metal shavings found throughout the oil system and internal components. I’ve been quoted approximately $14,000 by the dealership/service center to replace the engine, and the vehicle is currently awaiting repair. I was driving the car with my son when the vehicle began to shake, make ticking noises, and the check engine light went on. I pulled off the road and several error codes popped up including "Service ESC" and "Service Traction Control." This is the second time that a lifter valve has failed on this vehicle. In 2022, the lifter valves on the left side were replaced under warranty. It appears one of the left side lifter valves failed again, this time causing significant cam shaft damage and damaging the engine. Given that this issue appears to be affecting many owners with similar engine configurations, I would appreciate your assistance in investigating this matter to see if these issues stem from possible manufacturing defects which could result in engine damage or failure. I reached out to General Motors to ask if I qualify for extended coverage or any known service programs to address this situation and they told me I should talk to the dealership because they are unwilling to offer assistance. I've attached receipts for repair of the lifter valve in 2022 and the current diagnosis of engine failure, cam shaft damage, and lifter valve failure. This vehicle is only four years old and was regularly serviced by General Motors. It is available for further inspection. Please let me know what other documentation or information you require. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660587May 13, 2025
ENGINE
My 2021 Chevy Suburban Premier suffered a sudden internal engine failure due to collapsed lifters and a damaged camshaft. The vehicle began experiencing performance issues, including rough idling and loss of power. After taking it to a certified mechanic, it was confirmed that the lifters failed and caused significant damage to the camshaft, requiring a major repair that I had to pay for out of pocket. This issue is widely known among GM vehicles with the 5.3L and 6.2L V8 engines and has been the subject of numerous technical service bulletins and customer complaints. While my vehicle is not included in the current recall (NHTSA ID: 25V-274), which covers crankshaft and rod failures on L87 6.2L engines, this lifter failure is part of the same engine family and indicative of a broader defect in GM’s V8 engine platforms from 2021–2024. I’m requesting that NHTSA investigate these lifter and camshaft failures as a safety and reliability concern, and urge GM to expand the existing recall to include these known engine issues. Many customers, including myself, are incurring thousands of dollars in repair costs for problems that are clearly tied to manufacturer defects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660380May 12, 2025
STEERING, ENGINE, SEAT BELTS
The contact owns a 2015 Chevrolet Suburban. The contact stated while driving at various speeds, the steering wheel became stiff, and the vehicle lost automotive power. The check engine, seat belt, stabili-trak, and ABS warning lights were illuminated. The contact stated that the vehicle was occasionally towed and taken to the same local dealer on several occasions, where it was diagnosed; however, the failure was not yet determined. The transmission, fuel pump, battery, alternator, and unknown wiring were replaced at the consumer's expense; however, the failure persisted. In addition, the contact related the failure to NHTSA Campaign Number: 18V586000 (Steering); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660570May 12, 2025
ENGINE
[XXX] Vehicle had multiple engine lights on I immediately called dealership Battery and injectors replaced. [XXX] check engine lights on again Vehicle had an intake lifter break and damage the camshaft and caused cylinder misfire. Vehicle was said to be repaired. [XXX] Vehicle had total loss of forward power while driving causing me to drift to safety (Hazard)before being restarted lost the ability to be placed in reverse and limp mode took over. Vehicle was towed to Jim Shorkey Chevrolet in Bakerstown Friday April 11th 2025. (Unsafe to drive) Vehicle is in their possession with no replacement vehicle. I am waiting on a part that is not available and unknown when it will be available. Part unavailable Ten speed valve body part #24065354. Contacted service manager no calls back. Contacted Chevrolet Customer Care number [XXX] . Customer care claims the dealership does not respond to their requests. Currently without a vehicle a whole month. Service Advisor continues to promise courtesy vehicle with no follow thru. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659854May 8, 2025
ENGINE
My vehicle went from completely fine to having a loud knocking noise while I was driving 65 mph down the 4 lane highway. My vehicle lost power and slowed down. I was 50 miles from a dealership. They had to replace my entire engine and crankshaft. It cost over $12,000.00. This exact issue has been recalled by GM, but websites say my vehicle is not covered. The dealership had my vehicle for a month doing repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659576May 7, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was a knocking sound coming from the engine while remotely starting the vehicle. The dealer was contacted and confirmed that there was no part for the repair. The manufacturer was made aware of the issue. The failure mileage was approximately 15,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659195May 6, 2025
ENGINE
Engine need replaced because the common lifters problem in 5.3L engine. It happens at 41k and now at 100,00k. Dealer don’t want to admit this safety issue and need to be investigated this is not acceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659005May 5, 2025
POWER TRAIN
Catastrophic transmission failure while brining my children to school. Mechanics states the clutch pack possibly went bed causing the transmission to fail. Vehicle services appropriately. Chevy warranty refused to help claim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658841May 5, 2025
ENGINE
As the current investigation is going for the General Motors engines 2014-2025 5.3L and 6.2L for AFM/DFM. The same is happening with 2007 - 2014 5.3L engines with DOD. I had a 2014 Chevy Suburban with the 5.3L I had to rebuild the passenger side due to a DOD lifter failing. My current, 2007 Suburban is starting to make a DOD lifter tap, again on the passenger side. I will be getting a full rebuilt engine with the DOD system deleted to prevent this in the future. Hundreds have had this happen in the car forums and I can not imagine how many have encountered the same issue but do not say anything due to chalking it up to mileage, age of the vehicle, or just accepting the failure by design. Most are simply taking it on the chin; paying out of pocket or doing the work themselves to repair, delete, or modify the engines. I understand there is time and the age of the vehicles against these claims, but acknowledgement and shedding light on this known issue from General Motors will help just as much.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658880May 5, 2025
ENGINE, POWER TRAIN
The contact owns a 2017 Chevrolet Suburban. The contact stated that while driving at undisclosed speeds, the vehicle hesitated to upshift while the accelerator pedal was depressed, and the vehicle experienced a loss of automotive power. Additionally, the contact stated that the vehicle failed to shift into the intended gear while the gear shifter was in use. An unknown warning light was illuminated. The vehicle was towed to a local service center, where it was diagnosed and determined that there were metal shavings in the engine, and the engine needed to be replaced. The vehicle was not repaired. The transmission had been replaced prior to the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659052May 5, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Chevrolet Suburban. The contact stated that while driving 20 MPH and approaching a light, there was an abnormal ticking and knocking sound coming from the vehicle. There were no warning lights illuminated. The contact stated that the vehicle failed to accelerate above 25 MPH. The contact stated that the failure was related to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The vehicle was taken to an independent mechanic who determined that the vehicle had experienced engine failure. The vehicle was taken to an unknown local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no further assistance was provided. The failure mileage was 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658863May 5, 2025
ENGINE, WHEELS
Transmission valve control failed. Rear wheels locked up. Vehicle downshifted quickly. No injuries. Vehicle is at dealership for repairs. No warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658666May 3, 2025
ENGINE
Complete engine failure. Entire engine needed to be replaced. Only 5 cylinders were working causing the vehicle to shake and shudder violently
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658613May 3, 2025
ENGINE
Lifters failed again for the second time. First time was at 41k miles fixed by dealer under warranty, it happened again today 05/02/2025 with 100k miles on the engine with ticking and cranking noises and being told it need an new engine. 5.3L suvs need to be investigated and be recalled for engine failure it is a common issue please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658366May 2, 2025
ELECTRICAL SYSTEM, ENGINE
Sitting in my truck and everything just stopped working. Starter was still going even with the key out of the ignition and there was a burn smelling come from under the engine and the truck wouldn't Starter. Had to get it tow from my job. Till this day my truck is still down. Engine be replace and the dealership still don't know why it still wouldn't starter. Also before the electrical problem. Me and my family was come down the highway from a vacation and the engine when i lost acceleration to the engine. The speed limit was 65 I can only do 25 because the engine lost acceleration. I only had the truck for three months. People told me that there was recalls on engine problem with the Chevrolet suburban and Tahoe. I looked it up and it is for 2019 and up. So know i have to pay 3800 to replace everything. I cant afford to replace anything I cant afford I use vehicle. The dealership that I got the vehicle from is closed down because they was lemons to people know everyone is stuck with a vehicle that they still have to pay the bank. And can't drive there vehicle. It's not right they have recalls on vehicles that are 2019 and up. I'm just looking for help. Because to be honest me and my family wouldn't be here because of the engine and electrical problem. So can someone please look in to this from a sincere father, husband, grandfather. The dealership name is Stratum auto group. 2050 Burlington-mount holly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658174May 1, 2025
FUEL/PROPULSION SYSTEM, WHEELS, SERVICE BRAKES
Various times while I was driving my 5 kids have I had an issue with the brakes and having to over compensate to pump brakes to get them to stop in time or at all. Very scary
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Suburban