Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11665856June 9, 2025
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2021 Chevrolet Suburban. The contact stated that the vehicle was listed under the application TURO. The contact stated that a person rented the vehicle and informed him there was an abnormal sound coming from the engine. The contact test drove the vehicle, and while driving 30 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light illuminated, and the contact heard an abnormal sound coming from the engine. The vehicle was towed to an independent mechanic, who diagnosed the vehicle and determined that the lifters, push rods, and two valves, and cylinder 6 had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the independent mechanic; however, no cause for the failure was found. The independent mechanic stated that the vehicle was consuming an excessive amount of oil and in cylinder #1, the lifters had failed. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the independent mechanic and was diagnosed with oil intrusion into the bank covers and piston damages. The vehicle was repaired for the most recent failure. The manufacturer was not contacted. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664813June 4, 2025
POWER TRAIN, ENGINE
Check engine light came on Then : message saying power reduced. Then: Service transmission, unable to shift soon. While driving on the highway. Vehicle has been at dealership for a month with no idea on when parts will be available. They say they have no idea on when a valve body part will be available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664757June 4, 2025
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? -My engine started to make a loud ticking and knocking noise. I brought it into Good Chevrolet in Renton WA 6/3/25 where they told me there is an “internal engine failure due to failure of the lifters.” When I asked the dealership for the repair estimate so I could possibly have a second opinion, they said they were “not comfortable giving their information and the problem in writing.” They refuse to give us any documentation but were insistent that even though NHTSA has issued a mass recall for this exact same issue on the larger engine in my same year of vehicle, “it’s unrelated.” How was your safety or the safety of others put at risk? -The engine is failing and had we not brought it in for diagnosis, I could have had full engine failure while driving with my children and been in a catastrophic crash. Has the problem been reproduced or confirmed by a dealer or independent service center? -Yes the problem can be reproduced and has been confirmed by Good Chevrolet. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -Good Chevrolet inspected the engine but refuse to give us documentation though they had us file a claim with GM (I will attach the claim email) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -I noticed a small noise after I had fans replaced in September but the noise gradually increased so it was brought in for diagnostics. There were no warning lamps or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664687June 3, 2025
AIR BAGS
The contact owns a 2008 Chevrolet Suburban. The contact stated that while her daughter was driving at 30 MPH, she started to choke and was unable to breathe, which resulted in the driver fully colliding into a cement wall. The driver sustained injuries, and medical attention was provided, and the contact child was taken to the local trauma facility. The contact stated that all of the air bags located in the vehicle were deployed during the incident. A police officer was driving behind during the incident and assisted immediately after the crash. The contact was concerned that the air bags deployed violently, causing a fracture to the driver's neck, which resulted in an emergency trigonometry on the scene, who cut the trachea. The driver suffered injuries and underwent multiple operations due to the incident. The driver sustained lung and trachea injuries from the incident. A police report was filed, but the report number was not provided to the contact. The vehicle was towed to an independent mechanic. The dealer was not contacted. The vehicle was not diagnosed or repaired. After the incident occurred, the contact received notification of NHTSA Campaign Number: 21V050000 (Air Bags). The manufacturer was not made aware of the failure. The failure mileage was approximately 154,000. Parts distribution disconnect.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11664381June 2, 2025
ENGINE
The engine stopped working. I was stranded on the highway and needed a tow. It was towed to a Chevrolet dealership in Alexandria MN, where it was diagnosed with a spun rear main bearing in the engine needed to be replaced. There were no warning lamps or anything prior to the engine completely shutting off and not being able to start again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663629May 29, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2023 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663403May 28, 2025
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
I was driving down the road at roughly 30 mph when my fuel tank dropped. The front fuel tank strap fell off and the bolt was gone. The fuel tank drug on the road, which prompted me to stop driving. There are scrapes on the front of the fuel tank and the strap was bent. This is a huge safety concern because had the fuel tank cracked or fell off completely this could have caused a fire. Had we been traveling at higher speeds, this could have been a very serious accident. The potential for gasoline or diesel to ignite was absolutely present. It could cause a fire or even an explosion, potentially injuring occupants and causing damage to the vehicle. I was travelling with my kids and mom, so the risk of injury to multiple people was present. The manufacturers only response so far is that it was not an open recall issue so it is not covered. No warning lights came on when this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663138May 27, 2025
ENGINE
I have a 6.2 v8 engine and the transmission failed and is not currently covered under the class action lawsuit!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662980May 24, 2025
ENGINE
While driving on the interstate in Nevada (speed limit of 80MPH) I had my 2016 Suburban throw a rod through the engine block as I was in the left lane passing a Uhual on an incline. The vehicle made a loud bang, lost all engine power and protruded smoke so thick I could not see cars behind me. I was thankfully able to coast to side of the road without being hit. I then exited vehicle and there was a fire in the engine bay which I put out with a gallon of water in the trunk. My mechanic confirmed the thrown rod and hole in the block and that the car needs a new engine now. I had a CEL a few minutes prior to throwing the rod for an engine knock.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11662679May 22, 2025
FUEL/PROPULSION SYSTEM
Engine lost power and stalled without warning while driving down the highway. Coasted to side of road and was unable to restart engine. After engine stopped, dash indicated low fuel, although tank was 3/4 full. After coming to a stop, was unable to shift out of Park (which could have been a major issue if I had not been able to clear the highway before coming to a stop). Towed vehicle to closest Chevrolet dealer, who replaced the fuel pump control module. Dealer indicated that this is a common failure item to the point that they stock the part and suspected what the failure was based on my description. When pressed, the dealer representative also noted that GM has not updated or redesigned the factory installed fuel pump control module ("the new module installed is exactly the same as the one that failed"). Fortunately, traffic was light and I was able to pull to the side of road. This would be extremely dangerous if it happened while driving on a multi-lane expressway and we were trapped at a stop in heavy, fast moving traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662355May 21, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Chevrolet Suburban. The contact stated that while his wife was driving at undisclosed speeds, there was an abnormally loud banging sound coming from the engine compartment. The contact stated that the failure was related to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the rods were bent, and the lifters needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The contact called the warranty company, who confirmed there was no repair coverage on the vehicle for the failure. The failure mileage was approximately 109,069.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662246May 21, 2025
SEAT BELTS
The rear seatbelt in my 2022 Chevrolet Suburban RST became dangerously tight around my daughter's waist while she was lying down in the seat. The belt would not release despite multiple attempts. She was hanging off the seat and in distress, and I was forced to cut the belt to prevent injury. This raises serious concerns about the seatbelt retraction mechanism. I request a formal investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662243May 20, 2025
POWER TRAIN
While driving at normal highway speed, the vehicle speed is suddenly reduced and it feels and sounds like the transmission has shifted into low gear. The following warning light activated: Reduced Acceleration Drive with Care. The GM dealership service center stated that the transmission control valve body needed to be replaced. They indicated that this was a known issue. I believe a safety recall should be issued for this defective part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661761May 19, 2025
POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
The transmission was acting weird and felt like it was revving up and down while going 20-30 mph. After turning into my neighborhood there was a loud clunck like some dropped off the truck and it completely fell out of gear and just rolled to a stop. Shifted it into park, turned the truck off and back on and put it back in drive it went into gear and allowed me to drive to my house but still acted like it was about to drop out of gear completely again. My neighbor has a 2015 Silverado and 2017 Tahoe and both transmissions did the same thing and had to be replaced, all between 100-125k miles. The blind side system constantly goes off when there’s no threat
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661801May 19, 2025
AIR BAGS
The technical service bulletin for the Service Safety Restraint System is for models 2021-2023. I have a 2020 Service Safety Restraint System error code this is appearing intermittently. Turning off and on. It's almost like a short somewhere. We are taking it in for servicing but I feel that the service bulletin should include the 2020 model as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661849May 19, 2025
POWER TRAIN, SEAT BELTS, ELECTRICAL SYSTEM
Sat may 3rd We went for tire change from that date since that day, every time we try to start the car there’s always a different warning light The warning light is never the same issue. On may 15 when we received a warning light about transmission we went to the dealership that day they said they were about two weeks backed up but flushed the transmission and paid $504 for the service. Since that day we also received numerous warning light which include. Driver window. Esc. Winshield fluid. Tire pressure. Lift gate open. Forward Collision System Unavailable. Your 2021 Chevrolet Suburban detects a battery, starter or connection issue. Lastly the check engine light came on and the car won’t start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661831May 19, 2025
ENGINE
The contact owns a 2021 Chevrolet Suburban. The contact stated that while pulling out of a parking spot in a parking lot, the vehicle stalled. The contact attempted to restart the vehicle and observed a knocking sound coming from the engine compartment. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed and determined that the engine had seized and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 23,906.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661649May 17, 2025
ELECTRICAL SYSTEM
Main display, driver display, and HUD froze while driving. Speedometer froze as well. Main display goes back while the driver display freezes. NO blinkers worked. This happened 3x throughout the day. Only way to reset is unhooking the battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661582May 16, 2025
ENGINE
Coolant control valve failed. Reduced engine power, and engine fan on high.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661502May 16, 2025
ELECTRICAL SYSTEM, ENGINE
While driving on the highway at 55 mph during a long-distance trip, the engine of my 2022 Chevrolet Suburban (6.2L V8) failed suddenly without any warning lights, messages, or prior symptoms. The vehicle lost power unexpectedly, creating an extremely dangerous situation. I was traveling to a national wheelchair basketball tournament and had a passenger in the vehicle at the time. Our safety was immediately at risk due to the abrupt loss of power in a high-speed traffic environment. The vehicle was towed to the dealership, where the issue was confirmed as a complete engine failure. The dealership later replaced the engine under warranty. I was informed that the engine installed was the same model currently under active recall (N252494001), which affects the 6.2L V8 engine in this vehicle type due to defective crankshaft or connecting rod components. The failed engine is no longer available for inspection, but the dealership should have records of the inspection and replacement. There were no warning lamps, error codes, or drivability issues prior to the failure. The malfunction was immediate and severe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Suburban