Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10217750February 11, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MY 2004 CHEVY SUBURBAN SPEEDOMETER IS MALFUNCTIONING, SOMETIMES IT WORKS OTHER TIMES IT DOES NOT MOVE OR IS INDICATING THE INCORRECT SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217090February 6, 2008
EQUIPMENT:APPLIANCE:AIR CONDITIONER, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 1995 CHEVROLET SUBURBAN 1500. THE ABS SPEED SENSOR IN THE FRONT PASSENGER SIDE WHEEL WAS EITHER DISCONNECTED OR MISSING. THE TRANSMISSION SHIFTED FROM FIRST TO SECOND GEAR PROPERLY, BUT SHIFTED FROM SECOND TO THIRD OR THIRD TO OVERDRIVE WHILE REVVING UP. WHEN THE AIR CONDITIONING SYSTEM WAS ACTIVATED, SMOKE BEGAN POURING OUT OF THE DASHBOARD. THE CURRENT MILEAGE WAS 193,767 AND FAILURE MILEAGE WAS 193,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10217109February 6, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MY 2003 CHEVROLET SUBURBAN HAS DEVELOPED A CONDITION WHERE THE SPEEDOMETER HAS BECOME INOPERATIVE. THE READINGS ARE VERY INACCURATE. FOR EXAMPLE, WHILE TRAVELING AT LOW, IN TOWN SPEEDS, THE SPEEDOMETER WILL HAVE READINGS IN THE 60S, 70S' AND 80S. WHILE IN THE PARK POSITION, THE SPEEDOMETER WILL READ 55MPH. I CONSIDER THIS TO BE A SAFETY ISSUE BECAUSE THE DRIVER HAS NO IDEA HOW FAST OR SLOW THE VEHICLE IS GOING. WITHOUT A SENSE OF SPEED, THE DRIVER (MY WIFE, OR I) MAY UNKNOWINGLY GO MUCH FASTER, OR SLOWER THAN THE POSTED SPEED LIMITS ALLOW. THE MAKER OF THE VEHICLE, GENERAL MOTORS IS AWARE THAT THIS IS A WIDE SPREAD PROBLEM, AS I HAVE RECEIVED A LETTER FROM THE GENERAL DIRECTOR OF GENERAL MOTORS STATING THAT THIS COULD HAPPEN TO MY 3003 CHEVROLET SUBURBAN. GENERAL MOTORS HAS EVEN OFFERED TO PROVIDE OWNERS WITH A SPECIAL COVERAGE THAT EXTENDS THE WARRANTY ON THE INSTRUMENT PANEL CLUSTER FOR THE CONDITION DESCRIBED ABOVE, AS LONG AS THE VEHICLES AGE AND MILEAGE FALLS WITHIN CERTAIN PARAMETERS. THOSE PARAMETERS ARE THE MAIN REASON FOR MY COMPLAINT. THOSE PARAMETERS ARE 1) 7 YEARS OF THE IN SERVICE DATE, AND 2) 70,000 MILES, WHICH EVER OCCURS FIRST. MY CLAIM TO HAVE THE INSTRUMENT CLUSTER IN MY VEHICLE REPAIRED UNDER THE SPECIAL COVERAGE WAS DENIED ON 2/6/08 BECAUSE THE MILEAGE OF MY VEHICLE WAS 89,000 MILES AT THE TIME OF MY REQUEST. I BELIEVE THAT THIS IS A LARGE SCALE SAFETY PROBLEM THAT WARRANTS A RECALL BY GENERAL MOTORS RATHER THAN AN EXTENSION OF WARRANTY WITH UNREASONABLE MILEAGE PARAMETERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217284February 6, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE SPEED ODOMETER STICKS, CHEVY WILL ONLY REPLACE CARS LESS THAN 7 YRS OR UNDER 70,000 MILES. THEY CLAIM THAT THIS IS NOT A RECALL. MY CAR HAS 108,000 MILES AND IS NOT ELIGIBLE FOR THE REPAIR. THE CHEVY CUSTOMER SERVICE MANAGER CLAIMS THAT IT IS NOT A SAFETY ISSUE AND THEY ARE VOLUNTARY REPLACING CARS WITHIN THE 7 YRS 70,000 MILES . IF MY CAR IS SPEEDING IN A SCHOOL ZONE AND HITS A CHILD BECAUSE I AM GOING TO FAST I WOULD SAY THAT IT IS A SAFETY ISSUE. IF THE SPEED LIMIT IS 45 MILES AROUND A CURVE AND MY SPEED ODOMETER IS NO CORRECT I COULD FLIP MY CAR. I WOULD CALL THIS A SAFETY ISSUE. THIS IS NOT ABOUT THE MONEY BUT THE SAFETY OF THE CONSUMER. WE NEED TO PUT THE PUBLIC SAFETY FIRST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217024February 5, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
CAR IS ROLLING BACKWARDS WHEN PROCEEDING AFTER BEING STOPPED ON AN INCLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217032February 5, 2008
SEAT BELTS:REAR/OTHER
THE MIDDLE SEAT BELT IN 2ND SEAT, WILL NEITHER RETRACT NOR PULL OUT. IT IS COMPLETELY STUCK. THE DEALERSHIP WILL CHARGE 263.00 TO FIX. WE ARE UNABLE TO USE THAT SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217033February 5, 2008
SEATS:MID/REAR ASSEMBLY
THE SLIDE ASSEMBLY UNDER THE 2ND SEAT, DOES NOT WORK, SO THAT PASSENGERS CANNOT EASILY CLIMB INTO THE BACK SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216501January 30, 2008
STEERING
TL*THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 1500. THE INTERMEDIATE STEERING SHAFT BEGAN MAKING NOISE WHEN THE WHEEL WAS TURNED LEFT OR RIGHT. THE DEALER STATED THAT THE STEERING SHAFT NEEDED TO BE REPLACED AND THEY MADE THE REPLACEMENT. THE CURRENT MILEAGE WAS 36,966 AND FAILURE MILEAGE WAS 36,000. UPDATED 02-12-08 *BF UPDATED 02/12/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216535January 30, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE ABS ON OUR 99 CHEVROLET SUBURBAN BEGAN KICKING IN EVERYTIME WE HIT THE BRAKES. WE TOOK IT IN THE BE DIAGNOSED AND WAS TOLD THAT THERE IS A RECALL, CAMPAIGN NUMBER 05V379000, ON THIS ISSUE THAT COVERED OVER A MILLION VEHICLES INCLUDING OTHER 99 CHEVROLET SUBURBANS BUT THAT OUR PARTICULAR VIN NUMBER WAS NOT INCLUDED IN THE RECALL. WE WERE TOLD THAT THE SENSORS HAD RUSTED AND WERE NOT RECIEVEING THE AMPS THEY NEEDED TO WORK PROPERLY. THE REPAIRS WERE CLEANING THE MOUNTING SURFACE, GREASING, AND REPLACING THE SENSORS. THIS DIAGNOSIS AND THE REPAIRS NEEDED WERE THE EXACT SAME PROBLEM AS ALL THE RECALLED VEHICLES. WE BELIEVE OUR VEHICLE SHOULD BE INCLUDED IN THIS RECALL. AT THIS POINT WE HAVE NOT YET HAD THE PROBLEM FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216353January 29, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE INSTRUMENT CLUSTER ON MY VEHICLE QUIT WORKING WHEN MY 2003 CHEVY SUBURBAN HAD ABOUT 48600 MILES ON IT. I CONTACTED A FRIEND WITH A DEALERSHIP AND HE TOLD ME IT WAS A COMMON PROBLEM AND WIULD COST ABOUT $500 TP GET IT FIXED. I RECENTLY RECEIVED THE RECALL LETTER BUT NOW HAVE TOO MANY MILES TO QUALIFY. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216255January 28, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN 1500. WHENEVER THE VEHICLE IS DRIVEN, THE SPEEDOMETER FREEZES AND DISPLAYS INACCURATE READINGS. THE VEHICLE WAS TAKEN TO THE DEALER ONCE. THERE IS A CUSTOMER REIMBURSEMENT, BUT THE VEHICLE EXCEEDS THE MILEAGE REQUIREMENT. THE CURRENT MILEAGE WAS 120,000 AND FAILURE MILEAGE WAS 90,000. UPDATED 4/29/08 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216196January 27, 2008
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPER FAILURE ON RAINY INTERSTATE HIGHWAY. 1997 CHEVROLET SUBURBAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215974January 25, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER FAILURE: SPEEDOMETER CALIBRATION ERROR RESULTING IN INCORRECT SPEED LEVEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215851January 24, 2008
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
DRIVER SIDE SIDE MIRROR HAS DEVELOPED A SPOT IN THE MIDDLE OF IT AND YOU CANNOT SEE OUT OF IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215943January 24, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I HAVE A 2001 CHEVY SUBURBAN THAT IS ALSO HAVING THE DREADED ABS ISSUE, ABS ENGAGES AT LOW SPEEDS AND WHILE CORNERING WHILE BRAKING AT LOW SPEEDS. I NOTICE THERE IS A RECALL FOR THIS PROBLEM, BUT BECAUSE I LIVE IN THE NORTHWEST, NOT THE MIDWEST OR NORTHEAST, IT DOES NOT PERTAIN TO ME. THIS IS ABSOLUTE HORSE CACA. I LIVE IN A COASTAL TOWN (SALT AIR= CORROSION) ALSO A MILITARY AREA(PEOPLE MOVE HERE FROM THE AFORE MENTIONED TROUBLE AREAS). IN TODAY'S DAY AND AGE OF AUTO AUCTIONS, INTERSTATE TRAVEL, ETC... AUTOS ARE TRANSFERRED EVERYWHERE. HOW CAN GM ISSUE A REGIONAL RECALL? MY FIRST OCCURRENCE OF THIS ISSUE WAS LAST WEEKEND ON A ROAD TRIP WITH THE FAMILY. I ENTERED A TURNING LANE TO MAKE A LEFT TURN INTO THE HOTEL PARKING LOT, WHILE SLOWING AND THEN BRAKING FOR THE TURN THE ABS ENGAGED AND KEPT ME FROM STOPPING FOR APPROX 3-4 SECONDS( A SUBURBAN CAN TRAVEL QUITE A DISTANCE AWAY IN 3 SECONDS EVEN GOING UNDER 10 MPH. THE POOR GIRL THAT WAS IN THE TURNING LANE AHEAD OF ME MUST OF THOUGHT HER HONDA WAS ABOUT TO BECOME RECYCLABLE(CRUNCHED). ONLY BY THE SEAT OF MY PANTS DID I AVOID A COLLISION. ON COMING TRAFFIC EASED AND I WAS ABLE TO TAKE EVASIVE ACTIONS. (HIT THE GAS AND FISH TAIL INTO THE HOTEL PARKING LOT, STOPPING ONLY BY HITTING A SNOW BANK! I HAVE A APPOINTMENT WITH THE SHOP FRIDAY TO HAVE IT FIXED. EVEN BETTER, I'M ONLY 800 MILES OUT OF THE EXTENDED WARRANTY WE PURCHASED. FROM THE LOOKS OF IT, $1000 TO FIX ABS, $2,400 WORTHLESS EXTENDED WARRANTY=$3,400. THIS CHEVY WAS MY FIRST AND LAST AMERICAN CAR PURCHASE. HAVE 2 IMPORTS WITH 250K AND NEVER MORE THAN ROUTINE SERVICE. ARGH! JUST BECAUSE THERE WAS NOT A INJURY, DEATH, FIRE, ETC.. DOESN'T EXCUSE GM FROM NATIONAL RESPONSIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215941January 24, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER FLUCTUATES SHOWING SPEEDS GREATER THAN ACTUAL SPEED. SPEEDS ARE GREATER BY ANYWHERE FROM 10 MPH TO 80 MPH OVER ACTUAL SPEED. AS I WRITE THIS, THE CAR IS PARKED/ENGINE OFF AND SPEED INDICATED IS 60 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215692January 22, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN. WHILE DRIVING AT VARIOUS SPEEDS, THE INSTRUMENT CONTROL PANEL FAILED, AND THE FUEL GAUGE BECAME INOPERATIVE AND DISPLAYED INACCURATE READINGS. THE DEALER STATED THAT BECAUSE THE VEHICLE EXCEEDED 70,000 MILES, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT FILED A FORMAL COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 54,000 AND CURRENT MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215539January 21, 2008
STEERING:ELECTRIC POWER ASSIST SYSTEM
WHEN THE CAR IS COLD, THE STEERING RESISTS VERY STRONGLY A TURN TO THE RIGHT IN THE FIRST 10-20 DEGREES OF STEERING WHEEL TURN TO THE RIGHT OF STRAIGHT. THE STRENGTH OF RESISTANCE IS VARIABLE, DEPENDING ON THE SPEED OF THE VEHICLE. SITTING STILL, THERE IS A SLIGHT ?HITCH? OR NOTHING AT ALL. AS VEHICLE SPEED INCREASES, THE AMOUNT OF RESISTANCE INCREASES TO A MAX AT ABOUT 20-25 MPH, WHERE IT TAKES AN ?ARM WRESTLE? FORCE TO MOVE THE STEERING TO THE RIGHT. IT RESISTS, FIGHTS BACK, THEN WITH A LOT OF MUSCLE ? POPS THROUGH THIS RESISTANCE AND FEELS PERFECTLY NORMAL. THE HARD MUSCLE PULL TO THE RIGHT, AND SUBSEQUENT RELEASE MAKES THE TRACK OF THE CAR TEND STRAIGHT, AND THEN JERK RIGHT. WHEN THE CAR HAS THIS MALFUNCTION, IT REQUIRES THE MOST PHYSICAL POWER TO PULL THE STEERING TO THE RIGHT THE FIRST TIME. SUCCESSIVE TURNS TO THE RIGHT ARE EASIER AND EASIER, UNTIL AFTER ABOUT 4-5 CYCLES TO THE RIGHT, THE STEERING IS ?NORMAL.? SYMPTOMS ARE GONE WITHIN 1 MILE OF DRIVING. THIS MALFUNCTION OCCURS USUALLY WHEN THE VEHICLE IS COLD AND HAS NOT BEEN DRIVEN FOR SEVERAL DAYS. IT ALSO IS MORE PREVALENT WHEN THE OUTSIDE AIR TEMPERATURE IS COLD. THERE ARE EXCEPTIONS TO BOTH. IT RESISTED TURNS TO THE RIGHT IN THE MORNING, AND EQUALLY AS MUCH THAT EVENING RETURNING HOME FROM WORK. IT HAS SHOWN UP IN THE SUMMER, BUT MORE OFTEN IN THE WINTER. IT DOES NOT DO IT EVERY DAY. I DESCRIBE IT AS PERMANENT, PERSISTENTLY INTERMITTENT. VEHICLE HAS BEEN TO THE DEALER THREE TIMES, AND LEFT DAYS AND WEEKS AT A TIME. AT THE LAST INCIDENT, THE DEALER REPLACED THE STEERING POSITION SENSOR. FREQUENCY OF MALFUNCTION DECREASED, BUT THE PROBLEM HAS NOT BEEN RESOLVED. THE FACT THAT THE VEHICLE WILL NOT TAKE NORMAL STEERING COMMANDS IS IN ITSELF HAZARDOUS. ON SLIPPERY SURFACES, THE LIKELIHOOD OF LOSS OF CONTROL IS SEVERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215581January 21, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER HAS ERRATIC OPERATION. SHOWS A SPEED OF 70 MPH WHEN ACTUALLY GOING 56. PARKED IN DRIVEWAY SHOWS SPEED OF 35 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215468January 20, 2008
STEERING:COLUMN, SEATS:MID/REAR ASSEMBLY, LATCHES/LOCKS/LINKAGES, STRUCTURE, SEATS
1. 2003 SUBURBAN Z71 , RATTLE AND CLUNK IN STEERING COLUMN, NOTHING LOOSE IN THE STEERING JUST CLUNKING NOISE WHILE DRIVING. THE STEERING SHAFT HAS BEEN REPLACED 3 TIMES. 2. SECOND ROW MIDDLE SEAT BELT FAILED TO RETRACT AND UNABLE TO FASTEN BELT WITHOUT FORCE. CORRECTED 3. LATCHES LOCATED ON THE BACK OF THE SECOND ROW SEATS TO HOLD UP THE THIRD ROW FLOOR BOARDS WHEN USING THIRD ROW HAVE BROKEN NUMEROUS TIMES (LATCHES ARE PLASTIC WHICH MAKES NO SENSE) 4. PAINT ON THE REAR BUMPER AND LEFT BY GAS TANK FILL RUSTED (THIS WAS CORRECTED) 5. DRIVER SEAT MOTOR RUNS AFTER VEHICLE TURNED OFF. THIS HAS BEEN BROUGHT TO THE DEALERS ATTENTION MANY TIMES AND THEY WERE UNABLE TO DUPLICATE PROBLEM. 6. REAR ACCESS DOOR WEATHER STRIPING STRETCHED. 7. TRUCK FAILED TO START FOR NUMEROUS REASONS OTHER THEN DEAD BATTERY. FUEL TANK PUMP MODULE WENT BAD. CRANK SHAFT POSITION SENSOR WENT BAD. THE MOST RECENT OF 1/20/07 HAS NOT YET BEEN DETERMINED. THIS IS A MAJOR PROBLEM AS THE TRUCK IS NOT RELIABLE. INFACT MY 1994 FORD EXPLORER IS MORE RELIABLE THEN THIS TRUCK PROBLEMS BEGAN IN 2003, STARTING WITH 2ND ROW SEAT BELT ISSUES 8. EXCESSIVE SQUEAKING FROM FRONT END, NUMEROUS COMPLAINTS MADE TO DEALER, BELTS REPLACED AND PULLEYS CLEANED SEVERAL TIMES THEN PULLEYS READJUSTED. 9. LEFT REAR DOOR FAILED TO OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Suburban