Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10223395April 4, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2000 CHEVROLET SUBURBAN. WHILE DRIVING VARIOUS SPEEDS IN WET OR SLIPPERY CONDITIONS, THE BRAKES LOCKED. WHILE DRIVING AROUND A CURVE, ALL FOUR WHEELS LOCKED AND THE VEHICLE SLID FOR 20 OR 30 YARDS. THE SURFACE WAS WET AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE STRUCK A CURB, WHICH STOPPED THE VEHICLE. THE REAR DRIVER'S SIDE RIM WAS CRACKED. THE WHEELS UNLOCKED AFTER THREE TO FIVE SECONDS. THE CONTACT NOTICED THAT THE WHEELS USUALLY LOCK WHEN THE PAVEMENT IS WET. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 05V379000 (SERVICE BRAKES: HYDRAULIC, ANTILOCK). THE REPAIR WOULD COST $900. THE CURRENT MILEAGE WAS 134,000 AND FAILURE MILEAGE WAS 117,000. UPDATED 04/23/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223272April 3, 2008
SEAT BELTS:REAR/OTHER
TL*THE CONTACT OWNS A 2005 CHEVROLET SUBURBAN 1500. THE DRIVER SIDE SHOULDER SEAT BELT IN THE CENTER ROW WILL NOT RETRACT AND APPEARS TO BE JAMMED. THE FAILURE OCCURRED 100 MILES AFTER THE WARRANTY EXPIRED. THE DEALER HAS NOT BEEN NOTIFIED. NHTSA CAMPAIGN ID NUMBER 05V163000 (SEAT BELTS:REAR) WAS REFERENCED. THE CURRENT MILEAGE WAS 42,000 AND FAILURE MILEAGE WAS 35,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223201April 2, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
WHILE DRIVING THE SPEEDOMETER BEGAN TO GIVE ERRATIC READINGS, THE NEEDLE BOUNCED AROUND AND GAVE INACCURATE INFORMATION. THIS INITIAL PROBLEM SEEMED TO RESOLVE ITSELF WHEN I STOPPED AND TURNED THE VEHICLE OFF AND THEN RESTARTED IT. SINCE THE INITIAL INCIDENT THE PROBLEM HAS BEEN SPORADIC BUT BECOMING MORE FREQUENT. THE VEHICLE IS CURRENTLY SCHEDULED FOR SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222940March 31, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
MY 2002 CHEVROLET SUBURBAN LEFT ME AND MY THREE CHILDREN STRANDED ON THE SIDE OF THE HIGHWAY. AFTER DRIVING WHILE MY ABS LIGHT CAME ON, THE CAR STARTED PULLING HARD TO THE LEFT AND DECELERATED IN SPEED. FORTUNATELY I WAS ABLE TO PULL OVER TO SHOULDER AND GET OUT. WHEN I LOOKED AT MY TIRE, I SAW A SMALL FIRE INSIDE THE TIRE. MY CAR WAS TOWED 55 MILES TO NEAREST CHEVROLET DEALER. I HAD MY LEFT FRONT BRAKE CALIPER, HUB, ROTOR, BRAKE HOSE, BRAKE PADS AND RESURFACED ROTORS. A NEW LEFT FRONT TIRE AND $2,700 MY CAR WAS ABLE TO BE DRIVEN AGAIN. ALL THE TECHNICIANS THAT SAW MY CAR WERE AMAZED THAT I DIDN'T LOSE THE TIRE. THEY WERE AMAZED TO SEE IT HANGING ON BY A THREAD. I UNDERSTAND THAT GM HAS SEVERAL PROBLEMS WITH THEIR BRAKE CALIPERS AND HUB. I DO NOT TRUST THE RIGHT SIDE SO I AM REPLACING THAT CALIPER AS WELL. I DO NOT WANT THIS TO HAPPEN TO ANYONE, ESPECIALLY A MOM DRIVING ON A TRIP WITH HER YOUNG CHILDREN IN THE CAR. THIS IS A DEFAULT IN HE CAR AND ITS BRAKES AND I WOULD LIKE TO HAVE THIS INVESTIGATED. MY CAR HAD 85,500 AT THE TIME THIS OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222547March 28, 2008
ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
WHILE DRIVING APPROX. 20 MILES AN HOUR THERE WAS A LOUD THUD AND THE SERVICE ENGINE LIGHT AND THE TRACTION CONTROL LIGHT BOTH CAME ON AT THE SAME TIME. THE ENGINE BEGAN TO MISS ON ACCELERATION AND SHIFTING BETWEEN 1ST AND 2ND GEARS WAS SO ROUGH IT SHOOK THE TRUCK. THE TRUCK IS ONLY 6 MONTHS OLD AND HAS 9, 000 MILES ON IT. THE SUBURBAN WAS DRIVEN TO THE DEALERSHIP FOR REPAIRS IT TOOK 3 DAYS FOR THEM TO DIAGNOSE COMPUTER RELAY WAS AFFECTING THE TRACTION CONTROL SYSTEM AND #7 CYLINDER HAD SEIZED. THE ENTIRE CAM SHAFT IS GOING TO BE REPLACED. EST. WORK WILL TAKE 7-10 DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222475March 27, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, WHEELS:HUB
TL*-THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. WHILE DRIVING AT 55 MPH THE CONTACT HEARD A GRINDING NOISE COMING FROM THE FRONT PASSENGER WHEEL. THE VEHICLE WAS TAKEN TO THE MECHANIC. THE WHEEL HUB ASSEMBLY HAD TO BE REPLACED. WHEN SHE ATTEMPTS TO APPLY THE BRAKES, THE VEHICLE SLIDES AT FIRST AND EVENTUALLY STOPS. SHE HAS EXPERIENCED THIS FAILURE NUMEROUS TIMES. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER AGAIN AS OF THIS DATE. THE CURRENT MILEAGE WAS 79,200. THE FAILURE MILEAGE WAS 79,007. UPDATED 4/23/08 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222533March 27, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
SOFT BRAKE PEDAL, FRONT BRAKES DO ALL THE WORK. GM SHOP REPLACED COMBO VALVE AND BRAKES ARE THE SAME. ONGOING BAD BRAKES CAUSING MULTIPLE CLOSE CALLS DUE TO NOT ABLE TO STOP SUBURBAN 2500 BY ITSELF, AND WHILE TOWING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222020March 22, 2008
STEERING
KNOCKING NOISE WHILE DRIVING AT SLOW SPEED SEEMS TO BE COMING FROM THE STEERING SYSTEM. MY BROTHER HAD A 2004 CHEVY ALSO AND IT HAPPENED TO HIS VEHICLE ALSO. THIS HAS BEEN GOING ON FOR OVER A YEAR. BECAUSE THE VEHICLE IS NOT UNDER THE 36 K WARRANTY THE DEALER WILL NOT REPAIR THIS. I AM SURE THIS IS OCCURRING IN OTHER 2004 CHEVY SUBURBANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222047March 22, 2008
FUEL SYSTEM, GASOLINE
PARKED IN A WET, MUDDY FIELD, NOT RUNNING, MY 2004 CHEVROLET SUBURBAN, CAUGHT FIRE AND EXPLODED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10221977March 21, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
MY 5 YEAR OLD SON WAS HIT ON THE TOP OF HIS HEAD WITH OUR AUTOMATIC CLOSING CARGO DOOR ON OUR 2007 CHEVROLET SUBURBAN WHEN THE RESISTANCE MECHANISM FAILED. INSTEAD OF GOING BACK UP AFTER MEETING SOME RESISTANCE THE CARGO DOOR CONTINUED TO CLOSE ON HIS HEAD RESULTING IN A GASH TO THE TOP OF HIS HEAD WHICH RESULTED IN 3 STAPLES TO THE TOP OF HIS HEAD. I IMMEDIATELY NOTIFIED GM AND IT HAS TAKEN THIS LONG TO GET SOME ASSISTANCE. THEY OFFERED TO PAY HIS MEDICAL EXPENSES, WHICH WERE ALREADY COVERED WITH OUR MILITARY INSURANCE, AND 300 FOR HIS PAIN AND SUFFERING. WE DECLINED THE 300 BECAUSE GM WOULD NOT TAKE RESPONSIBILITY EVEN GOING AS AFAR AS TO SAY THAT I MAY HAVE CAUSED THE DAMAGE BY PULLING HIM OUT FROM UNDER THE DOOR. WHEN I ASKED THE CLAIMS LADY IF I SHOULD HAVE THEN ALLOWED THE CARGO DOOR TO KEEP CLOSING ON MY SON'S HEAD SHE SAID I DON'T KNOW I WASN'T THERE. I WANT TO WARN OTHER PARENTS BECAUSE ACCIDENTS HAPPEN AND THE CARGO DOOR SHOULD NOT REQUIRE THAT MUCH PRESSURE BEFORE THE RESISTANCE MECHANISM WORKS---MY SON SHOULD NOT HAVE HAD TO REQUIRE 3 STAPLES TO THE TOP OF HIS HEAD! *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10221866March 20, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER STICKS IN EXCESS OF 120 MPH OR IS VERY ERRATIC. FLUCTUATES BETWEEN 30 MPH (WHILE STOPPED) TO >120 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221905March 20, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2005 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT THE INSTRUMENTAL PANEL CLUSTERS DO NOT OPERATE PROPERLY. WHILE IDLING AT A STOP LIGHT, THE SPEEDOMETER GAUGE DISPLAYED 10-20 MPH. THE MANUFACTURER ISSUED A TSB FOR THE 2001-2003 MODELS, BUT NOT THE 2005. THE MANUFACTURER AND DEALER WOULD NOT REPAIR THE VEHICLE UNDER THE TSB. THE INSTRUMENTAL PANEL WAS REPLACED IN JANUARY OF 2008 AND THE CONTACT PAID FOR THE REPAIR. HE WOULD LIKE TO BE REIMBURSED BY THE MANUFACTURER. THE CURRENT MILEAGE WAS 53,296 AND FAILURE MILEAGE WAS 53,250.UPDATED 04/16/08.*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221785March 19, 2008
STRUCTURE
THE 2001 SUBURBAN'S BODY FRAME AND FRONT WHEEL WELLS ARE POORLY DESIGNED IN THAT THEY ALLOW EXTENSIVE AMOUNTS OF WATER SPRAY FROM FLOODED ROADWAYS TO SATURATE THE WINDSHIELD WHILE DRIVING, CAUSING THE DRIVERS VIEW OF THE ROAD TO BE COMPLETELY OBSTRUCTED CREATING AN UNSAFE DRIVING ENVIRONMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221361March 16, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
OIL PRESSURE GAUGE DROPS TO 0 AFTER ABOUT 20 MINUTES OF RUNNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221363March 16, 2008
VISIBILITY
I HAVE A 2003 SUBURBAN WITH 72K MILES. ABOUT 12 MONTHS AGO, THE REAR WINDOW BEGAN MAKING A WHISTLING NOISE WHILE DRIVING. WHEN I INSPECTED IT I FOUND THAT THE HINGE ON THE PASSENGER SIDE HAD SEPARATED FROM THE WINDOW. I HAVE TRIED TO GO THROUGH GM WITH NO AVAIL. THEIR ANSWER IS "IT SHOULDN'T HAVE HAPPENED", BUT THEY ARE NOT GOING TO DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221186March 14, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
STARTED SUDDENLY.. SPEEDOMETER REGISTERING MUCH GREATER SPEED(S) THAN ACTUAL SPEED. EVEN OFF/PARKED REGISTERING IN EXCESS OF 80 MPH. RPM GAUGE WAS STICKING ON & OFF BUT ALL OTHER GAUGES AS OF NOW SEEM TO BE FUNCTIONING PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221005March 13, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, EQUIPMENT
I HAVE AJ 2002 CHEVY SUBURBAN W/144K MILES ON IT. THE FUEL PUMP WAS REPLACED WHILE STILL UNDER WARRANTY BECAUSE IF THE FUEL LEVEL GOT TOO LOW IT WOULD NOT START. IN THE LAST 3 MONTHS HAVE HAD THE INTERMITTENT SHUT OFF PROBLEM LISTED ON OTHER COMPLAINTS. I HAVE HAD IT DO IT ON ROUGH ROADS AND INTERSTATE HIGHWAYS. SAME THING, ENGINE STOPS, WAIT 3-5 MINUTES ENGINE STARTS, SEEMS LESS PREVALENT WHEN TANK IS FULL. DEALERSHIP SAYS CHEVY SEES NO OVERALL PROBLEM WITH IT, MY MECHANIC TELLS ME A NEW FUEL PUMP IS NOT TOO EXPENSIVE BUT THE REAL COST IS THE LABOR TO TAKE THE FUEL TAKE OFF AND REPLACE IT. TOTAL $900-1100, THAT IS OUTRAGEOUS ESPECIALLY FOR A PROBLEM GM KNOWS IT HAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221056March 13, 2008
STEERING
THIS IS THE SECOND TIME I HAVE HAD TO BRING MY 2003 CHEVROLET SUBURBAN IN TO REPLACE THE NOISY LOOK STEERING COLUMN. THE FIRST TIME IT WAS REPACKED. THE SECOND TIME WAS THIS WEEK. THIS TIME THEY REPLACED THE PARTS INSIDE THE STEERING COLUMN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220981March 12, 2008
UNKNOWN OR OTHER
MULTIPLE COMPLAINTS. - TACHOMETER DOES NOT WORK CORRECTLY - DOES NOT WORK SOME OF THE TIMES; WILL STICK IN DIFFERENT PLACES, ETC; DATE OF FAILURE: FEB 2008 - STEERING COLUMN HAS AUDIBLE/PHYSICAL THUMBING/BANGING WHEN TURNING LEFT OR RIGHT - DATE OF FAILURE: 02/01/2008 (32,000 MILES); - A/C SOMETIMES GOES TO BLOWING HEAT - WHEN TURNED OFF AND ON IT WILL SWITCH TO A/C - NOT ALWAYS - SOMETIMES TURNING AUTO OFF AND THEN ON WILL FIX PROBLEM - DATE OF FAILURE FIRST NOTICED 06/01/2006; - DRIVER SIDE SEAT HEATER - WHEN I TURN IT ON I SMELL ELECTRICAL WIRES BURNING - DATE OF FAILURE - 03/06/08; - A/C - THERE IS A HIGH PITCHED NOISE (LIKE VACUUM) COMING FROM THE RIGHT REAR OF THE VEHICLE WHEN A/C IS ON AND THE AUTO IS AT IDLE - DOES NOT DO IT ALWAYS - THIS NOISE IS VERY AUDIBLE INSIDE AND OUTSIDE OF VEHICLE - DATE OF FAILURE: 09/26/2005; *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220452March 8, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 CHEVY SUBURBAN 1500 4WD NORMAL DRIVING SECONDARY ROADS. AFTER STOPPING AT A STOP LIGHT THE VEHICLE TRANSMISSION SHIFTED NORMALLY THROUGH SECOND GEAR. IMMEDIATELY AND WITHOUT WARNING THE 2-3 SHIFT RESULTED IN SEVERE SLIPPAGE. THERE WAS NO NOISE, NO FLUID LEAKS OF ANY KIND AND NO FLUID CONTAMINATION. THE VEHICLE HAS BEEN SERVICED BY THE SELLING DEALER AND HAS HAD THE TRANSMISSION FLUID CHANGED AN TWO OCCASIONS BY THE DEALER. A NUMBER OF COMPLAINTS ABOUT ERRATIC TRANSMISSION SHIFTS AND BEHAVIORS WERE NOTED EACH TIME THE VEHICLE WAS BROUGHT IN FOR ROUTINE MAINTENANCE AND SCHEDULED SERVICE. EACH TIME THE DEALERSHIP WAS UNABLE TO REPLICATE THE PROBLEMS COMPLAINED ABOUT. UPON RETURNING THE VEHICLE TO THE SELLING DEALER AND AUTHORIZING REMOVAL AND TEAR-DOWN OF THE TRANSMISSION WE WERE TOLD IT WAS COMPLETELY DESTROYED AND NEEDED COMPLETE REBUILDING. THE VEHICLE WAS PHRASED NEW, HAS HAD ONE DRIVER, NEVER TOWED ANYTHING, HAS HAD COMPLETE AND TIMELY SERVICE BY THE SELLING DEALER. THE MILEAGE AT THE TIME OF FAILURE WAS 85,000. WE HAD A GM EXTENDED WARRANTY WHICH EXPIRED AT 75,000. THE DEALER WON'T COVER IT AND AFTER ASKING THEM TO CONTACT THE CHEVY ZONE OFFICE TO SEEK SOME SUPPORT, I WAS TOLD THAT WAS DENIED. WHEN I ASKED FOR THAT DENIAL IN WRITING THE DEALERSHIP SAID THAT THE ZONE OFFICIAL REFUSED TO DO SO. THEY ARE SEEKING BETWEEN $2800 - $3,400.00 FOR REPAIR OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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