Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10220378March 7, 2008
EXTERIOR LIGHTING:BRAKE LIGHTS, VISIBILITY:WINDSHIELD WIPER/WASHER, VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING, EXTERIOR LIGHTING:TURN SIGNAL
BECAUSE OF PROBLEMS WITH THE TURN SIGNAL MECHANISM THE WIPERS STOP ON THERE OWN AT ANY GIVEN TIME AND NOW THE BRAKE LIGHTS DO NOT WORK AT ALL, PER THE DEALERS INSPECTION. NO REPAIRS HAVE BEEN DONE YET AS I BELIEVE THIS SHOULD BE A RECALL OF A VERY SERIOUS MATTER! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220225March 6, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
SMELLED FUEL LOOKED UNDER VEHICLE AND FUEL WAS SPRAYING OUT OF FUEL HOSE. IMMEDIATELY DROVE TO DEALER SERVICE DEPARTMENT TO BE LOOKED AT. ON THE WAY THE VEHICLE LOST ALMOST ALL REMAINING FUEL. DEALER IS REPLACING PARTS AT A GREAT EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220158March 5, 2008
TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 2005 CHEVROLET SUBURBAN 1500. WHILE THE VEHICLE WAS BEING SERVICED, THE MECHANIC DISCOVERED THAT THE TWO FRONT TIRES WERE WORN ON THE INSIDE. THE CONTACT PURCHASED FIVE SETS OF TIRES. THE CURRENT MILEAGE WAS 55,223 AND FAILURE MILEAGE WAS 13,000. UPDATED 04/03/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220024March 4, 2008
PARKING BRAKE
I OWN A 2001 CHEVROLET SUBURBAN 1500 2WD 5.3L V8 WITH AUTOMATIC TRANSMISSION. THIS VEHICLE WAS BOUGHT NEW AND FROM DAY ONE, THE EMERGENCY BRAKE HAS BEEN COMPLETELY INEFFECTIVE IN HOLDING THE VEHICLE WHEN APPLIED. A CURSORY CHECK ON THE INTERNET REVEALS THAT THIS IS A WIDESPREAD AND VERY WELL-KNOWN PROBLEM FOR OWNERS OF SIMILAR GM VEHICLES. VISITS TO TWO SEPARATE GM DEALERSHIPS IN DALLAS CONFIRM THAT THE DEALERS KNOW OF THIS AS A WIDESPREAD AND WELL-KNOWN PROBLEM AS WELL. ODDLY, THE NHTSA HAD A CHANCE TO REVIEW THIS VEHICLE SAFETY DEFECT AT THE REQUEST OF THE NORTH CAROLINA CONSUMER COUNCIL BACK IN 2005, YET THE NHTSA DECIDED AT THE TIME THAT THIS DEFECT DID NOT WARRANT A SAFETY RECALL. THE SUMMARY CONCLUDES THAT FOR AUTO-TRANSMISSION-EQUIPPED VEHICLES, THE PRESENCE OF A "PARK PAWL" SERVES AS SUFFICIENT HOLDING POWER FOR THESE VEHICLES AND THEREFORE THE APPEAL FOR A SAFETY RECALL WAS DENIED. THERE IS AT LEAST ONE MAJOR PROBLEM WITH THIS CONCLUSION -- NO STATE IS GOING TO ALLOW A VEHICLE WITHOUT A WORKING PARKING BRAKE TO PASS A STATE SAFETY INSPECTION. I KNOW THIS FIRST HAND, AT LEAST IN TEXAS I DO. IT OF COURSE MAKES NO SENSE FOR THE NHTSA TO HAVE A DIFFERENT STANDARD OF VEHICLE SAFETY THAN THE CONSTITUENT STATES DO. EITHER THIS IS AN ISSUE WORTHY OF A NATIONAL SAFETY RECALL, OR THE LACK OF A WORKING PARKING BRAKE SHOULD NOT SERVE AS A VEHICLE FOR FAILURE OF A STATE SAFETY INSPECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219721February 29, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER WOULD GO UP WHEN I INCREASED SPEED BUT WOULD NOT GO BACK DOWN WHEN THE VEHICLE SLOWED DOWN. I WAS ABLE TO GET THE SPEEDOMETER TO RESET TO ZERO BY REPEATEDLY STARTING AND TURNING OFF THE VEHICLE. OVER THE COURSE OF THE NEXT MONTH THE NEEDLE WOULD DO THE SAME THING. I COULD RESET IT THE SAME WAY. AS OF NOW ITS PEGGED AT THE BOTTOM AND I CANNOT RESET IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219340February 27, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL, AIR BAGS, SEAT BELTS
VEHICLE: 2003 CHEVY SUBURBAN CRASH: AS VEHICLE WAS SLOWING DOWN TO AN APPROACHING INTERSECTION WITH A STOP SIGN (IN A NEIGHBORHOOD) SPEED LIMIT APPROX 25, THE VEHICLE SUDDENLY ACCELERATED TO HIGH RATE OF SPEED (CRUISE CONTROL ACTIVATED) CAUSING DRIVER LOSS OF CONTROL, VEHICLE LEFT THE ROAD HITTING A MAILBOX, TELEPHONE POLE AND FINAL IMPACT (T-BONED) WITH A PARKED FORD F150 EXTRA CAB PICKUP TRUCK SITTING IN A DRIVEWAY WITH A LAWN TRAILER ATTACHED. SUBURBAN ENGINE CONTINUED TO ACCELERATE AFTER IMPACT PUSHING BOTH VEHICLES (AND THE TRAILER) APPROXIMATELY 50 FEET. NO AIR-BAG DEPLOYMENTS EVEN THOUGH FRONT BUMPER WAS IN THE INTERIOR OF THE PICKUP TRUCK AND SEAT BELTS DID NOT LOCK OR HOLD. BOTH VEHICLES TOTAL LOSS INJURIES: ALL 4 PASSENGERS IN THE VEHICLE SUSTAINED MINOR INJURIES DRIVER - BROKEN NOSE FROM MIRROR KNOCKED INTO THE VEHICLE FROM IMPACT WITH TELEPHONE POLE, SEVERE CHEST/ABDOMEN BRUISING CONTACT WITH STEERING WHEEL, MULTIPLE CUTS AND ABRASIONS FROM FLYING DEBRIS & GLASS. PASSENGER BACK LEFT - CUTS & ABRASIONS FROM GLASS & DEBRIS AND BRUISING FRONT PASSENGER - DEEP TISSUE/BONE BRUISING ON BOTH LEGS,AND RIGHT KNEE, BRUISING ON BOTH ARMS AND CHEST. PASSENGER BACK RIGHT - BRUISING ON KNEES AND FEET. *TR
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10219255February 26, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
WE PURCHASED A 2003 CHEVROLET SUBURBAN Z71 IN JANUARY OF 2007 WITH 70,900 MILES. ABOUT 3 MONTHS AFTER WE PURCHASED IT WE STARTED EXPERIENCING INTERMITTENT ISSUE WITH THE SPEEDOMETER WHERE IT WILL SHOW THE VEHICLE GOING 120 MPH WHEN THE TACK INDICATES WE ARE AT 1900 RPM ON HIGHWAY OR APPROXIMATELY 60 TO 70 MPH. WE RECEIVED A LETTER FROM GM IN JANUARY INFORMING US THAT THEY WOULD REPLACE THE INSTRUMENT CLUSTER IF WE HAVE LESS THAN 70,000 MILES. THEY INDICATED THAT IT WAS NOT A RECALL BUT, A WARRANTY EXTENSION. WELL WE ARE HAVE OVER 90,000 MILES SO THEY WILL NOT DO ANYTHING FOR US. WE GOT AN ESTIMATE OF $500 TO FIX THIS ISSUE AT A LOCAL DEALERSHIP. I HAVE STARTED RESEARCHING THIS AND HAVE NOTICED THAT THERE HAVE BEEN A FEW LAWSUITS FILED IN VARIOUS STATES. I AM REQUESTING THAT THE NHTSA REQUIRE GENERAL MOTORS COMPLETE A RECALL ON THIS ISSUE. THIS IS ULTIMATELY A SAFETY ISSUE AND IT IS IMPACTING MANY VEHICLE OWNERS. THIS SHOULD BE A RECALL. ANY HELP YOU CAN GIVE US WOULD BE APPRECIATED!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218507February 19, 2008
ELECTRICAL SYSTEM
TRAVELERS IN SUBROGEE OF CLIFFORD BOYER: MR BOYER'S VEHICLE CAUGHT FIRE AND SUFFERED A TOTAL LOSS AS A RESULT OF AN ELECTRICAL DEFECT IN THE GMC VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10218406February 18, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
INSTRUMENT PANEL FAILURE: SPEEDOMETER, GAS, GAUGES. 2003 CHEVY SUBURBAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218440February 18, 2008
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
MY WINDSHIELD WIPERS QUIT WORKING DURING A RAINSTORM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218212February 16, 2008
SEATS
POWER SEAT ON DRIVER'S SIDE QUIT WORKING ALONG WITH SEAT WARMERS ON BOTH FRONT SEATS. EXAMINATION FOUND THAT THE ELECTRICAL FEED AT THE REAR OF THE DRIVER'S SEAT HAD FAILED IN SOME MANNER, CAUSING HIGH RESISTANCE IN THE POWER AND GROUND CIRCUITS WHICH IN TURN LED TO ARCING AND BURNING OF THE PLASTIC CONNECTOR. THE AMOUNT OF DAMAGE TO THE CONNECTOR AND ITS PROXIMITY TO CARPETING AND POTENTIAL CONTENTS IN THE VEHICLE RAISES CONCERNS OF A POSSIBLE INTERIOR FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218121February 15, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2003 CHEVY SUBURBAN 2500 (3/4 TON) - THE INSTRUMENT CLUSTERS ARE JUNK AND DANGEROUSLY UNRELIABLE - FAULTY. IT IS ABSOLUTELY CRIMINAL THAT GM AND NHTSA NOT ISSUE A FORMAL RECALL ON GM 2003-2006 INSTRUMENT CLUSTERS. MINE BEGAN FAILING AT 40,000 MILES IN 2005 (FUEL GAUGE READING WRONG OR EMPTY IF IDLING MORE THAN 30 SECONDS, SPEEDOMETER PEGGING OR READING WRONG INTERMITTENTLY). I MENTIONED THIS TO THE DEALER BUT THEY LIED AND SAID THAT HAD NO OTHER REPORTS OF SUCH. WHEN TOLD IT WOULD COST $400 TO REPAIR, I HAD TO PASS ON THAT EXPENSE AND JUST RELIED ON A CHEAP GPS I MOUNTED TO READ ACCURATE SPEED. NOW, GM COMES OUT LATE AND CLAIMS THEY MAY PAY FOR THE REPAIR IF IT IS UNDER 70,000 MILES ON THE 03 AND 04 MODELS. I SURMISE THEY WAITED INTENTIONALLY TO MINIMIZE POTENTIAL COST AND THEY WILL SEND A LETTER ON THE 05 AND 06 MODELS IN TWO YEARS HOPING THOSE VEHICLES ALSO HAVE GONE OVER 70K. THIS IS OBVIOUSLY A VERY WELL KNOWN DEFECT BECAUSE THERE ARE SITES ON THE INTERNET SUCH AS WWW.SPEEDOMETER.COM DEDICATED TO REPAIRING GM CLUSTERS. AGAIN, A FAULTY SPEEDOMETER IS A POTENTIALLY FATAL DEFECT AND THE NHTSA MUST STEP UP AND FORCE A FORMAL RECALL OR BE AS GUILTY OF NEGLECTING ITS DUTY AS THE FDA HAS BEEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218093February 14, 2008
ENGINE AND ENGINE COOLING:ENGINE
2002 CHEVROLET SUBURBAN 2500 WITH 8100 ENGINE STALLS UNEXPECTEDLY AT ANY SPEED. VEHICLE STARTS BACK AFTER A FEW MINUTES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217965February 13, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
ON TUESDAY, JANUARY 29, 2008, I WAS DRIVING MY 2004 CHEVROLET SUBURBAN ON I-285 IN ATLANTA, GA. WHEN THE FUEL PUMP FAILED. I-285 IS AN EXTREMELY CONGESTED , SIX LANE WIDE, DANGEROUS ROADWAY. SUDDEN LOSS OF POWER EXPOSED ME AND 18 YEAR OLD DAUGHTER TO POSSIBLE CATASTROPHIC VEHICLE COLLISION. ALTHOUGH THIS VEHICLE HAS 130,000 MILES, IT IS METICULOUSLY MAINTAINED TO AVOID JUST THE VERY SITUATION THAT HAPPENED. THERE WAS ABSOLUTELY NO WARNING OF IMPENDING POWER LOSS. THE VEHICLE WAS TOWED TO DALTON, GA. ( ABOUT 90 MILES NORTH OF ATLANTA) AND THE FUEL PUMP WAS REPLACED. I HAVE HAD NO DRIVABILITY ISSUES SINCE. I HAVE OWNED THE VEHICLE SINCE 2004 AND PURCHASED IT WITH 4000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217769February 12, 2008
PARKING BRAKE
2002 CHEVY SUBURBAN PARKING BRAKE FAILED DUE TO A DESIGN FLAW THAT AFFECTS HUNDREDS OF THOUSANDS 1999 THROUGH 2003 GM VEHICLES. MOST OWNERS ARE PROBABLY UNAWARE THEIR VEHICLE HAS THIS DEFECT, SINCE THE TRANSMISSION PREVENTS VEHICLE MOVEMENT WHEN IN PARK. THE PARKING BRAKE ON THESE GM VEHICLES IS A DRUM BRAKE ON THE REAR WHEELS. THE EMERGENCY BRAKE DRUM, AND DISC BRAKE ROTOR IS COMBINED INTO A SINGLE UNIT ON THESE VEHICLES. PARKING BRAKE PADS ARE MOUNTED ON A CIRCULAR METAL RING, WHICH HAS ABOUT A 2 INCH GAP AT THE TOP. THE RING EXPANDS WHEN THE PARKING BRAKE IS APPLIED. UNLIKE TYPICAL DRUM BRAKE PADS, THE CIRCULAR RING IS NOT WELL SECURED TO PREVENT UNDESIRABLE MOVEMENT WITHIN THE DRUM. USUALLY, DRUM BRAKE PADS ARE SECURED BY HEAVY SPRINGS TO KEEP THEM CENTERED WITHIN THE DRUM. ON THESE GM VEHICLES, HOWEVER, THERE IS JUST A SLIDE-IN CLIP AT THE BOTTOM OF THE CIRCULAR METAL RING TO WHICH THE PADS ARE ATTACHED. THIS ALLOWS THE BRAKE PADS TO MOVE WITHIN THE DRUM WHEN THE PARKING BRAKE IS NOT IN USE. ON MY VEHICLE, THE CIRCULAR RING WAS PULLED DOWN BE GRAVITY, RESULTING IN IT CONTINUALLY RIDING AGAINST THE DRUM. THIS WORE OUT THE PADS ON THE BOTTOM OF THE CIRCULAR RING TO THE POINT WHERE METAL WAS CONTACTING METAL. THIS CAUSED EXTENSIVE WEAR TO THE DRUM, REMOVING OVER 1/16 INCH OF METAL. IN FEBRUARY 2003, GM RELEASED SERVICE BULLETIN NUMBER 92-05-26-002A, WHICH CALLS FOR INSTALLATION OF A SPRING CLIP RETAINER TO PREVENT PARKING BRAKE FAILURE ON THE FOLLOWING MODELS: 2002-2003 CADILLAC ESCALADE 1999-2003 CHEVY SILVERADO 1500 2000-2003 CHEVY SUBURBAN, TAHOE 1500 2002-2003 CHEVY AVALANCHE 1999-2003 GMC SIERRA 1500 2000-2003 GMC YUKON 1500 GM SHOULD HAVE DONE A RECALL. THIS PROBLEM IS WIDESPREAD AND THE TRANSMISSION MAY NOT BE SUFFICIENT TO HOLD WHEN PARKED ON A STEEP SLOPE. A DRIVER COULD PLACE A RUNNING VEHICLE IN NEUTRAL, SET THE PARKING BRAKE, AND TAKE THEIR FOOT OFF THE BRAKE PEDAL, RESULTING IN HARMFUL CONSEQUENCES. THIS DEFECT COULD RESULT IN SERIOUS INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218347February 12, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 1996 CHEVROLET SUBURBAN. WHILE DRIVING 20 MPH AND ATTEMPTING TO STOP THE VEHICLE, THE CONTACT CRASHED INTO ANOTHER VEHICLE. BOTH VEHICLES WERE DAMAGED, BUT THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE MECHANIC STATED THAT THE ABS SENSORS WERE CORRODED AND ADVISED THE CONTACT TO DISABLE THE ABS. THERE WERE NO WARNING LIGHTS PRESENT. THE CONTACT DOES NOT PLAN TO HAVE THE VEHICLE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 190,000 AND CURRENT MILEAGE WAS 191,700. UPDATED 4/2/08 *CN THE CONSUMER STATED CAN PROVIDE A LIST OF WITH OTHER CONSUMERS WITH SIMILAR DEFECTS. UPDATED 04/02/08 *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10217839February 12, 2008
ELECTRICAL SYSTEM:HORN
VEHICLE WAS PARKED IN DRIVEWAY OVERNIGHT. OWNER HEARD HORN GOING OFF AT 3AM AND LOOKED OUTSIDE AND SAW A SMALL FIRE ON DRIVER SIDE FRONT HOOD NEAR TIRE AREA. FIRE BURNED INTENSELY THROUGHOUT LEFT SIDE OF ENGINE COMPARTMENT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10217890February 12, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER STICK AT 65MPH, NEXT TIME I START MOVING IT MOVES UP TO 120 MPS. OTHER TIMES IT STUCK AT VARIOUS SPEEDS. I DEPEND ON MY SPEEDOMETER TO KEEP ME SAFE. THE FIRST TIME IT HAPPENED I ALMOST CRASHED. SINCE THEN I HAVE HAD A COUPLE OF CLOSE CALLS. IF YOU CAN'T RELY ON YOUR SPEEDOMETER IT IS VERY STRESSFUL AND DANGEROUS! " PLEASE HELP US FIX THIS DANGEROUS PROBLEM". THANK YOU, MICHAEL J. SANFILIPPO *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218312February 11, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2003 CHEVY SUBURBAN WITH SPEEDOMETER PROBLEMS. CONSUMER STATES SHE RECEIVED A NOTICE FOR A VOLUNTARY REPAIR BUT THE VEHICLE HAD TOO MANY MILES ON IT. CONSUMER IS VERY UPSET THAT THERE WAS NOT A RECALL FOR THIS REPAIR. *KB THE CONSUMER STATED FOR OVER 3 YEARS, SHE HAS HAD AN INTERMITTENT PROBLEM WITH THE SPEEDOMETER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217633February 11, 2008
ELECTRICAL SYSTEM, SEATS
THE ISSUE STARTED WITH THE DRIVERS MEMORY SEAT NOT REMEMBERING THE SEAT POSITION AND THE EASY EXIT PUSHED THE SEAT FORWARD IN TO THE STEERING WHEEL INSTEAD OF BACK. THEN CAME THE ISSUE WITH THE SPEEDOMETER. I RECEIVED THE LETTER IDENTIFYING THIS PROBLEM HOWEVER LIKE SO MANY OTHER PEOPLE MY VEHICLE HAS MORE THAN 70,000 MILES AND ALTHOUGH IT HAS BEEN IDENTIFIED AS A PROBLEM GM WILL NOT CONSIDER IT A RECALL AND I WOULD HAVE TO PAY TO HAVE IT FIXED. THIS IS OBVIOUSLY A WIDE SPREAD PROBLEM THAT GM SHOULD FIX FREE OF CHARGE NO MATTER THE MILEAGE. MY HUSBAND ALSO HAS THE SAME ISSUE WITH HIS 2005 3/4 TON SILVERADO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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