Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10215497January 20, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I DROVE 287 MI. TO LAS VEGAS AND ON THE RETURN TRIP AFTER FILLING UP THE TANK. I DROVE 64 MI. @76 MPH WHERE I CAME TO A TOWN WHERE REDUCE TO 25 MPH REQUIRED AND AT THE END OF TOWN THE SPEED INCREASE TO 35 MPH FOR A MILE AND 45 MPH FOR A MILE AND AS I TRIED TO INCREASE MY SPEED TO 60 MPH THE CAR STARTED TO SPUTTER FOR A 1/4 TO 1/2 MILE AND THE ENGINE FAILED (STOPPED) AFTER THE ENGINE POWER FAIL I PULLED OFF ROAD AND TRIED TO START THE TRUCK WITHOUT ON RESULT FOR THE ENGINE. I CALL NHP TO HELP WITH MY LOCATION AND TOW. I NEEDED TO GET HOME BY THE NEXT DAY I CALLED VISTA CHEVROLET FOR SERVICE AND COULD NOT DO THE WORK THE SAME DAY I USED AND INDEPENDENT TO REPLACE MY FUEL PUMP WHICH WAS ORDERED FROM THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215312January 18, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 2500. THE CONTACT'S HUSBAND WAS INVOLVED IN A FRONTAL CRASH. WHILE DRIVING 40 MPH, A DEER JUMPED IN FRONT OF THE VEHICLE AND DROVE INTO A DITCH. THE FRONT END WAS COMPLETELY DAMAGED. THE INSURANCE COMPANY CLAIMED THAT THE VEHICLE WAS DESTROYED. THE AIR BAGS FAILED TO DEPLOY. THE CURRENT AND FAILURE MILEAGES WERE 150,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10215337January 18, 2008
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
I HAVE A 2005 CHEVY SUBURBAN 4X4 AND WITHIN THE FIRST 14,000 MILES IT HAS STARTED TO ENGAGE INTO 4W LO WHILE DRIVING ON THE FREEWAY, IN REVERSE, GOING 25 MPH IN RESIDENTIAL NEIGHBORHOOD(THIS IS A GEAR THAT YOU CANNOT DRIVE OVER 15MPH IN). NEEDLESS TO SAY THAT SHELLWORTH CHEVROLET LOCATED IN VACAVILLE, CA HAS BEEN TRYING TO FIX THE PROBLEM FOR OVER 25,000 MILES AND OVER 6 TIMES IN THE SHOP. THEY HAVE BEEN UNSUCCESSFUL WITH THE LAST TIME IT WAS IN THE SHOP UNWILLING TO DO ANYTHING FOR ME. IT HAS EVEN BEEN TOWED INTO THEIR SHOP ON ONE OCCASION. THEY NO LONGER WANT TO PROVIDE ME WITH SERVICE, TOLD ME TO FILE A COMPLAINT WITH GM FOR A BUYBACK PURCHASE AND SHOED ME OFF. GM SAYS IT IS NOT ELIGIBLE FOR THE BUYBACK PROGRAM PROBABLY BECAUSE OF ALL THE FALSE AND INACCURATE INFORMATION THE SERVICE WRITERS HAVE DOCUMENTED ON THE WORK ORDERS. I HAVE ASKED TO SPEAK TO GM DISTRICT MANAGER WHO HAS MADE THIS DECISION AND HE HAS DECLINED TO SPEAK TO ME, AS WELL AS THE SERVICE MANAGER AT SHELLWORTH HAS NOT RETURNED MY LAST 2 PHONE CALLS. THE LAW STATES THAT THEY EITHER FIX MY VEHICLE TO A WORKING ORDER OR GIVE ME A REPLACEMENT VEHICLE. THEY ARE NOT DOING EITHER. ON OCT. 31 AFTER ARGUING WITH THEM BECAUSE THEY DIDN'T WANT TO HANDLE THE ISSUE THAT TIME EITHER THEY DECIDED TO GO LOOK AT A DIFFERENT BULLETIN AND FOUND SOMETHING, SO THEY REPLACED SOME PARTS AND RELEASED THE VEHICLE TO ME. SINCE THEN THE LIGHT HAS CAME ON 2 TIMES WHICH IS THE START OF THE PROCESS IN WHICH IT THEN ENGAGES TO 4W LO ALL BY ITSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215339January 18, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN 1500. THE TRANSMISSION LOCKS UP INTERMITTENTLY AT VARIOUS SPEEDS. AS A RESULT, THE VEHICLE BECOMES DIFFICULT TO SHIFT. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT UNLESS THE FAILURE OCCURS FREQUENTLY, THEY WERE UNABLE TO GET AN ANALYSIS. THE VEHICLE HAS NOT YET BEEN REPAIRED. THE CONTACT HAS BEEN TO TWO DIFFERENT DEALERS. CHEVROLET STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS 4,000 AND CURRENT MILEAGE WAS 12,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215395January 18, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE PASSENGER SIDE OF THE LIFT GLASS SEPARATED AND THE GLASS WOULDN'T CLOSE. YOU HAD TO MANUALLY LINE IT UP. APPARENTLY THIS IS A BIG PROBLEM BUT GM WONT DO ANYTHING ABOUT IT. THE CUSTOMER SHOULDN'T HAVE TO PAY OVER $800 TO GET THIS FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215193January 16, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
ANOTHER 2004 CHEVROLET SUBURBAN SPEEDOMETER FAILURE. IT WENT TO 60MPH WHEN I WAS STOPPED, THEN PAST 120MPH AND STUCK THERE. NOW IS COMPLETELY INOPERABLE STUCK AT 120MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214773January 14, 2008
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
PERIODICALLY OUR CAR'S GAS GAUGE AND SPEEDOMETER STICK. IT IS INTERMITTENT AND WE CANNOT FIND A CONNECTION AS TO WHEN/WHERE. WE RECENTLY RECEIVED A LETTER FROM CHEVY RECOGNIZING THERE IS A DEFECT IN THEIR MANUFACTURING BUT ALSO INCLUDES A REFUSAL TO FIX OUR SUBURBAN BECAUSE IT HAS MORE THAN 70,000 MILES ON IT. THIS IS A SAFETY ISSUE AND SHOULD FALL UNDER A MANDATORY RECALL. CARS HAVE TO BE ABLE TO KNOW HOW FAST THEY ARE GOING AND IF THEY HAVE ENOUGH FUEL TO GET THERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214782January 14, 2008
ELECTRICAL SYSTEM
CAR HAS HAD LIGHTS DIMMING WHEN ELECTRIC DEVICES ARE OPERATING. CAR HAS NEW ALTERNATOR, BELTS, IDLER PULLEY AND BATTERY. CAR WAS MAKING A RIGHT TURN WITH TURN SIGNAL ON. BATTERY LIGHT CAME ON AND ENTIRE VEHICLE-ENGINE AND ALL LIGHTS SHUT DOWN. PULLED TO SIDE OF ROAD AND ENGINE STARTED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214786January 14, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
ISSUE WITH INSTRUMENT PANEL (INCLUDING STEREO, LIGHTS ON PANEL, INSTRUMENT GAUGES), POWER WINDOWS/LOCKS & SECURITY SYSTEM - RANDOMLY SHUTS OFF. SOMETIMES THE ODOMETER WORKS AND OTHER TIMES IT DOES NOT. THE INSTRUMENT PANEL GAUGES ALL MOVE TO THE LEFT WITH THE GAS LIGHT COMING ON. THE TIRE PRESSURE MONITOR IS ACTIVATED. PANEL INDICATORS COME ON (ENGINE LIGHT, SECURITY SYSTEM, SEAT BELTS, ETC.). STEREO SYSTEM IS COMPLETELY OFF WITH NO LIGHTS ON THE PANEL. THE HEATER/AC SYSTEM SOMETIMES GOES OFF ALSO. THE POWER WINDOWS AND LOCKS DO NOT WORK DURING THESE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214659January 13, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MODEL 1999 CHEVROLET SUBURBAN 1500LT BOUGHT NEW IN 2000. WHEN ATTEMPTING TO BRAKE AT LOW SPEEDS (< 10 MPH) THE ABS SYSTEM KICKS IN, THE BRAKES PULSATE HEAVILY, BUT THE VEHICLE KEEPS ROLLING FOR A FEW FEET, DEPENDING ON THE MOVING SPEED AT THE TIME THE BRAKES ARE APPLIED. THIS HAS RECENTLY LED TO AN ACCIDENT WHEREBY THE VEHICLE SLID INTO MY GARAGE DOOR, LUCKILY CAUSING MINIMAL DAMAGE TO BOTH CAR AND GARAGE DOOR. THE CURRENT MILEAGE ON THE VEHICLE IS 39,900 MILES. I HAVE FOUND A RECALL, BUT THIS RECALL ONLY APPLIES TO THE 2000 MODEL YEAR SUBURBAN., WHEREAS THE SYMPTOMS ARE EXACTLY THE SAME IN MY VEHICLE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10214580January 12, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE INSTRUMENT PANEL ON MY 2003 CHEVROLET SUBURBAN DOES NOT ACCURATELY DISPLAY SPEED. THE NEEDLE EITHER STICKS OR JUMPS AROUND OR JUST DOESN'T DISPLAY SPEED ACCURATELY. THIS HAS CREATED A SITUATION WHEREIN I DO NOT EVER KNOW MY ACTUAL SPEED CREATING A SAFETY HAZARD FOR THE OCCUPANTS OF MY VEHICLE AND OTHERS ON THE ROAD. GM IS APPARENTLY AWARE OF THE PROBLEM AND IS FIXING THOSE VEHICLES WITH LESS THAN 70,000 MILES, BUT MINE HAS GREATER MILEAGE AND THEY HAVE REFUSED TO CORRECT MY PROBLEM. I THINK THEY SHOULD BE COMPELLED TO CORRECT THIS SAFETY DEFECT THAT THEY OBVIOUSLY AGREE EXISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214481January 11, 2008
VISIBILITY:WINDSHIELD WIPER/WASHER
TL*THE CONTACT OWNS A 1997 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE DELAY FEATURE ON THE WINDSHIELD WIPERS WORKED SPORADICALLY. SHE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 03V159000 (VISIBILITY:WINDSHIELD WIPER/WASHER) AND GM RECALL NUMBER 03023 IN FEBRUARY OF 2002. THE RECALL WORK WAS PERFORMED; HOWEVER, THE FAILURE STILL PERSISTS. THE CONTACT WANTED TO NOTIFY NHTSA, BEFORE NOTIFYING THE DEALER AND MANUFACTURER. THE VIN, ENGINE SIZE, AND NUMBER OF CYLINDERS WERE UNKNOWN. THE CURRENT MILEAGE WAS 220,000 AND FAILURE MILEAGE WAS 219,990.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214509January 11, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2001 CHEVROLET SUBURBAN 2500. WHILE DRIVING AT ANY SPEED, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE RESTARTS INTERMITTENTLY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 07V521000 (ENGINE AND ENGINE COOLING). THE CURRENT MILEAGE WAS 90,000 AND FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214379January 10, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
1) INSTRUMENT CLUSTER IN MY 2004 SUBURBAN (SPEEDOMETER AND FUEL GAGE) FAILED DURING OPERATION 2) 4 INSTANCES OF RUNNING THE VEHICLE COMPLETELY OUT OF FUEL AND REQUIRING ROADSIDE SERVICE. SPEEDOMETER FAILURE IS INTERMITTENT FAILURES DURING OPERATION RESULT IN NUMEROUS SAFETY AND LEGAL ISSUES. 3) GM WILL CORRECT THE FAILURE FREE OF CHARGE IF THE VEHICLE HAS LESS THAN 70,000 MILES. AFTER THE 70,000 MILE MARK IT IS A VERY COSTLY REPAIR FOR A PART GM KNOWS IS DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214384January 10, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
NO INCIDENTS KNOWN. MASTER BRAKE CYLINDER LEAKS. VEHICLE ONLY HAS 46,000 MILES. I DO NOT TOW TRAILERS, CARRY HEAVY LOADS, OR APPLY HEAVY BRAKE PRESSURE WHEN STOPPING. APPEARS TO BE AN OBVIOUS DEFECT IN THE MASTER CYLINDER. COULD CAUSE ACCIDENT OR INJURY IF NOT INVESTIGATED AND CORRECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214262January 9, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
WHILE DRIVING SPEEDOMETER RANDOMLY LOCKS UP AT DIFFERENT SPEEDS. SOMETIMES IT SHOWS I'M DOING 55MPH IN A 25MPH ZONE. I'VE CALLED GM ON SEVERAL OCCASIONS IN THE PAST BUT WAS TOLD IT WAS AN ISSUE WITH MY VEHICLE. I CALLED THE DEALERSHIP AND WAS INFORMED THE COST TO FIX RANGED FROM $500-$600. I GOT A LETTER FROM GM TODAY BUT WAS TOLD SINCE MY VEHICLE WAS OVER 70,000 I WAS STUCK WITH THE REPAIRS. THIS I THINK IS ABSURD. IF IT IS CLEARLY A DEFECT THEN IT SHOULD BE REMEDIED REGARDLESS OF THE MILEAGE ON THE VEHICLE. I AM THE SECOND OWNER OF THIS VEHICLE SO I TOOK THE LIBERTY OF CALLING THE PREVIOUS OWNER THIS EVENING AND HE TOLD ME HE HAD THIS PROBLEM AROUND 46,000 MILES. HE SAID HE WAS INFORMED SINCE THE VEHICLE WAS PAST 36,000 MILES GM WILL NOT COVER IT. THEREFORE, HE TRADED THE VEHICLE IN DUE TO THIS SAME ISSUES WITH THE INSTRUMENT CLUSTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213970January 6, 2008
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING:ENGINE
SINCE PURCHASING AN 02 CHEVROLET SURBURBAN, 8.1L AND 81K MILES, I HAVE EXPERIENCED MULTIPLE RANDOM ENGINE SHUT OFFS WHILE HIGHWAY DRIVING, CREATING DANGEROUS SAFETY SITUATIONS. THE MOTOR WILL RESTART AFTER A 5 MINUTE REST PERIOD AND RUN FINE, UNTIL THE NEXT FAILURE WHICH OCCURS WITHOUT WARNING. THE DEALERSHIP HAS SO FAR BEEN UNABLE TO DIAGNOSE THE PROBLEM, CLEANED MAF SENSOR, REPLACED THERMOSTAT AND FAN CLUTCH, CHANGED OIL, CHECKED FUEL PUMP PRESSURE. NO ENGINE FAILURE CODES REPORTED. RESEARCHING INTERNET INFORMATION, I HAVE DISCOVERED A RECURRING SYMPTOM RELATED TO AN INTERMITTENT CRANKSHAFT POSITION SENSOR (CKP) FAILURE, THAT CAUSES THE ENGINE TO SHUT OFF. THERE IS A A TIMED RESET WHICH ALLOWS THE ENGINE TO RESTART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213988January 6, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2005 CHEVY SUBURBAN SPEEDOMETER DOES NOT SHOW THE RIGHT SPEED. FIRST IS WAS UP BY 30MPH EVENTUALLY IT SETTLED DOWN TO 10 MPH AND THAT IS WHERE ITS STUCK, IT DOES NOT SHOW MY PROPER SPEED ANY MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213769January 5, 2008
AIR BAGS, STEERING
NOVEMBER 2004 I HAD AN AUTO ACCIDENT, I WAS DRIVING HOME LATE AT NIGHT AFTER MY HUSBAND AND I HAD BEEN OUT TO DINNER WITH A FRIEND ON LEAVE FROM THE MILITARY. WE WERE ON THE WAY TO PICK OUR KIDS UP FROM MY PARENTS AND IT WAS MISTING OUTSIDE. I WAS ON A 4 LANE HIGHWAY TRAVELING SOUTHBOUND ON THE FAR INSIDE LEFT HAND LANE, THE NEXT THING I KNEW I WAS FACING THE POLICE STATION HEAD-ON AT 35 MPH. I TRIED TO CORRECT THE WHEEL AND MY HUSBAND ALSO GRABBED THE WHEEL AND TRIED TO CORRECT IT, DIDN'T WORK I THINK THE WHEEL BROKE BECAUSE WE CRASHED INTO THE POLICE STATION. I HAD TO KICK MY DOOR OPEN AND RUN INSIDE TO HAVE THEM CALL AN AMBULANCE, MY HUSBAND WAS PINNED AGAINST THE WALL, HIS FACE BUSTED THE PASSENGER WINDOW OUT, AND THE DASH,THE RADIO AND GLOVE BOX WAS IN OUR LAP AND THE WINDSHIELD SHATTERED. WE WERE WEARING SEATBELTS AND THE FRONT AND SIDE WAS TOTALED BUT THE AIR BAGS DID NOT DEPLOY. THE ONLY WORKING DOORS WERE THE BACK HATCH AND THE REAR DRIVER SIDE DOOR, THE PASSENGER DOOR WAS CAVED IN ON MY HUSBAND AND HE WAS FORCED ACROSS THE CONSOLE HE HAD TO BE PULLED FROM THE AUTO. HE WAS TRANSPORTED TO THE ER AND ENDED UP MISSING WEEKS OF WORK FROM HIS INJURIES , I REFUSED TREATMENT WITH ONLY MY KNEE AND FOOT HURT. I WAS FOUND NOT AT FAULT AND NO TICKECTS WERE WROTE. WE HAD BEEN HAVING FRONT END PROBLEMS THAT CHEVY MECHANICS AND OTHER MECHANICS COULD NOT EXPLAIN. YES THEY SAW AND HEARD THE PROBLEM BUT DIDN'T KNOW HOW OR HAVE A WAY TO FIX IT,I BELIEVE THAT IS WHY WE CRASHED SOMETHING WITH THE FRONT END. I REPORTED TO THE POLICE THAT MY HUSBAND GRABBED THE WHEEL TRYING TO CORRECT IT BUT THEY WROTE IT AS HE GRABBED ME CAUSING THE WRECK; NEEDLESS TO SAY I CORRECTED THE ERROR BUT THEY DIDN'T CORRECT THEIR REPORT. I CONTACTED CHEVY ABOUT THE INCIDENT AND WANTED TO KNOW WHY MY AIRBAGS DIDN'T DEPLOY, THEY CALLED ME ON A SUNDAY BUT NOTHING WAS EVER DONE. *CN
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10213665January 4, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I WAS DRIVING AT ABOUT 50 MPH AND LOOKED DOWN AND MY SPEEDOMETER READ 120 MPH. I STOPPED, SHUT THE CAR OFF AND STARTED AGAIN, THE SPEEDOMETER FROZE AT 20 MPH. NOW IT RANDOMLY FREEZES OR READS A MUCH HIGHER SPEED THAN I AM GOING. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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