Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10984545May 9, 2017
AIR BAGS, UNKNOWN OR OTHER
THE DASHBOARD HAS CRACKED IN TWO LOCATIONS, AT THE CORNER OF THE PASSENGER AIRBAG COVER, AND IN FRONT OF THE INSTRUMENT COLUMN. THIS IS GREATLY CONCERNING BECAUSE IT COULD CAUSE THE AIRBAG TO MALFUNCTION, OR CAUSE OTHER DEBRIS FROM THE DASHBOARD TO COME LOOSE IN AN ACCIDENT. THIS IS A KNOWN ISSUE AND YET NO RECALL HAS BEEN ISSUED. WHEN IN MOTION THE DASHBOARD VIBRATES VIOLENTLY BECAUSE THE TWO CRACKS HAVE COMPROMISED THE STRUCTURAL INTEGRITY AND SUPPORT. THE VIBRATING ALSO CAUSES A SIGNIFICANT RATTLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984297May 8, 2017
UNKNOWN OR OTHER
DASH CONTAINS FOUR CRACKS. TWO CRACKS THAT ARE OVER THE INSTRUMENT PANEL CLUSTER AND TWO CRACKS ON EACH SIDE OF THE AIR BAG DEPLOYMENT DOOR ON DASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983839May 6, 2017
TIRES, TIRES:TREAD/BELT
BRIDGESTONE TIRE RUPTURE: PLY SEPARATION, ON FREEWAY, NO WARNING, AT 35000 MILES WITH LOTS OF TREADLIFE REMAINING. I CAN PROVIDE PHOTOS OF DAMAGED TIRE ON REQUEST. ALL PLIES OF TIRE COMPLETELY SEPARATED, THEY WERE NEVER BONDED TOGETHER PROPERLY. TIRE IS BRIDGESTONE M773 SWP II, SIZE 235-85-16.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983633May 5, 2017
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE AIR CONDITIONER FAILED TO WORK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CONDENSER FAILED DUE TO A LEAK AND NEEDED TO BE REPLACED. THE DEALER STATED THAT DUE TO THIS BEING A KNOWN ISSUE WITH THESE VEHICLES, THE PART WAS CURRENTLY ON NATIONAL BACKORDER. PRIOR TO THE FAILURE, THE CONDENSER HAD BEEN REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983718May 5, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. WHILE DRIVING UNKNOWN SPEEDS, THE SERVICE AIR BAG INDICATOR ILLUMINATED. THE DEALER INFORMED THE CONTACT THAT SHE WOULD NEED TO PAY FOR THE DIAGNOSTIC TEST, BUT SHE REFUSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983774May 5, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED ON THE DRIVER AND PASSENGER SIDES WHERE THE AIR BAGS WERE LOCATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983494May 4, 2017
STRUCTURE:BODY
MY DASH CRACKED IN TWO PLACES ONE AT THE CORNER OF THE AIRBAG AND THE OTHER IN THE CENTER OF MY INSTRUMENT CLUSTER. NOTICED THIS WHILE DRIVING YESTERDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983349May 3, 2017
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
THERE IS A RECALL WITH TAKATA AIRBAG AND CHEVROLET HAS NOT FURNISHED A REPLACE THE PART OR FIX IN A TIMELY MANNER. SECOND ISSUE IS WITH DASHBOARD CRACKING. MY SUBURBAN SITS UNDER OUR CARPORT 99% OF THE TIME, BUT YET HAS A FEW CRACKS ON THE DASH. THIRD ISSUE IS CORROSION IN THE UNDERCARRIAGE, AND I LIVE IN DEEP SOUTH TEXAS WHERE IT DOES NOT SNOW, AND THE BEACH IS 1.5 HOURS AWAY FROM WHERE I LIVE. THIS VEHICLE SITS ON JUST OVER 40K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983080May 2, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS UNABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981570May 1, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, VISIBILITY/WIPER
WHEN IT IS RAINING WATER GETS INTO THE BLOWER MOTOR OF THE HVAC AND SHORT OUT THE MOTOR WHICH CAN CAUSE THE DEFROST, HEAT, OR AIR TO STOP WORKING WHICH IS POTENTIALLY A HAZARD. WATER AND ELECTRONICS ARE NOT REALLY FRIENDLY TOGETHER. IT HAS HAPPENED MANY TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981672May 1, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. WHILE DRIVING 25 MPH, SMOKE ENTERED INTO THE CABIN OF THE VEHICLE. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED SMOKE COMING FROM UNDER THE HOOD ON THE DRIVER'S SIDE AND WIRES WERE EXPOSED. THE CONTACT STATED THAT THE POTENTIAL FIRE OCCURRED DUE TO NHTSA CAMPAIGN NUMBER: 10V240000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO BE REPAIRED AT THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10981446April 29, 2017
UNKNOWN OR OTHER
AS WITH MANY SUBURBANS 2007 AND OLDER, I HAVE TWO CRACKS ON MY DASHBOARD - ONE BY THE PASSENGER SIDE AIRBAG, THE OTHER ABOVE THE INSTRUMENT PANEL. I BELIEVE THIS ISSSUE IS VERY WIDE SPREAD. CAN ANYTHING BE DONE? CLEARLY ITS A MANUFACTURER DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981322April 28, 2017
ELECTRICAL SYSTEM
ON MARCH 16, 2017, I WAS TRAVELLING ON A MOUNTAIN HIGHWAY IN NORTHERN CALIFORNIA IN MY 2001 SUBURBAN WITH THE DRIVER'S SEAT HEATER ON. I WAS SITTING ON A THIN SEAT CUSHION. TWENTY MINUTES INTO THE 40 MINUTE TRIP, I TURNED MY SEAT HEATER OFF. TEN OR SO MINUTES LATER, I SMELLED A HORRIBLE RUBBER/PLASTIC BURNING SMELL. WHEN I REACHED MY DESTINATION, I LIFTED MY CUSHION AND SAW THAT THE SEAT HAD A BURNED HOLE THROUGH THE LEATHER AND INTO MY SEAT CUSHION. IT WAS WARM, BUT I DID NOT SEE A FLAME. WHEN I GOT HOME IN THE BAY AREA, I CONTACTED GM, AND THEY OPENED A CASE NUMBER AND TOLD ME TO TAKE MY VEHICLE TO A DEALER, AND THEY WOULD INVESTIGATE. I RECEIVED A CALL YESTERDAY FROM THE CUSTOMER SERVICE REP., AND SHE TOLD ME THAT THEY WOULD NOT BE COVERING THIS AS MY CAR WAS OUT OF WARRANTY, IN SO MANY WORDS. I ASKED WHAT THE DEALER HAD FOUND, AND SHE COULDN'T TELL ME. I REITERATED TO HER THAT THIS IS A SAFETY CONCERN FOR ME. MY PASSENGER SIDE SEAT HEATER IS NOW GETTING VERY HOT, AND I AM CONCERNED NOW ABOUT THAT. PLEASE NOTE, THE DRIVER'S SEAT HEATER IS STILL WORKING IF YOU ACCIDENTALLY HIT THE BUTTON ON THE DOOR. TODAY, I FOUND OUT FROM THE DEALER THAT THEY WERE NOT INSTRUCTED BY GM TO LOOK INTO THE SEAT TO SEE WHAT CAUSED THIS, ONLY TO TAKE PICTURES, ETC. NOBODY KNOWS WHY IT HAPPENED. HOW CAN THEY DENY ANYTHING WITHOUT DETERMINING THE CAUSE IS MY THOUGHT. AREN'T THEY CONCERNED THEIR SEATS OVERHEAT? SHOULD THEY BE WARNING THE PUBLIC? MY SEATS ARE IN VERY GOOD CONDITION, EVEN THOUGH IT IS AN OLDER VEHICLE. INTERESTING TO NOTE WHEN WE PICKED THE CAR UP FROM THE DEALERSHIP THAT THE SERVICE WRITER SAID I SHOULDN'T WORRY SINCE IT IS NOT WORKING NOW BECAUSE A WIRED PROBABLY BROKE (EVERYTHING IS PROBABLY OR MAYBE). I CORRECTED HIM AND SHOWED HIM THAT IT DOES. HE WAS VERY SURPRISED TO SEE THAT IT STILL DID. SO, THE QUESTION IS WHY DID IT OVERHEAT. PLEASE ADVISE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10981069April 27, 2017
POWER TRAIN
THE TRANSMISSION DIPSTICK TUBE HAS BECOME DETACHED DUE TO VIBRATIONS IN THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980800April 26, 2017
UNKNOWN OR OTHER
THE DASH HAS THREE CRACKS AND MISSING A TRIANGULAR SHAPE THAT CRACKED AND FELL THROUGH THE DASH. THE CRACKS ARE WORSENING. I WAS ADVISED SAFE LIGHT THAT PHOTOS ARE TAKEN OF DASH DAMAGE BECAUSE THESE CRACKS ARE COMMON IN THESE AREAS FOR THIS VEHICLE. ALSO, THE INSIDE DOOR HANDLES ARE PEELING OFF AND HAVE CAUSED MANY BLEEDING CUTS ON MY HANDS AS WELL AS MY PASSENGERS. ALSO A KNOWN DEFECT IN THIS VEHICLE. PHOTOS INCLUDED. I AM NOT CERTAIN OF WHEN EXACTLY THE CRACKS BEGAN OR WHEN EXACTLY THE PEELING BEGAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980422April 25, 2017
SERVICE BRAKES, UNKNOWN OR OTHER
BRAKE MODULATING SYSTEM SPONTANEOUSLY CAUGHT ON FIRE WHILE PARKED IN MY DRIVEWAY. ONCE THE FIRE WAS PUT OUT, THE CAR WOULD NO LONGER START.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10980217April 24, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980289April 24, 2017
EXTERIOR LIGHTING
WHEN THE VEHICLE IS PUT INTO REVERSE, THE REAR BACK-UP CAMERA COMES ON. THE DISPLAY OF THE CAMERA IS EXTREMELY TOO BRIGHT, AND MAKES IT DIFFICULT TO BACK UP PROPERLY WITH A GLARING LIGHT IN YOUR FACE. THERE IS CURRENTLY NOT AN OPTION TO DECREASE THE BRIGHTNESS OF THE CAMERA. I HAVE CONTACTED THE CHEVROLET DEALERSHIP IN PERSON AND THE CHEVROLET CORPORATION BY CHAT AND BY PHONE. EACH TIME, NO OPTIONS WERE PROVIDED TO ASSIST WITH THE ISSUE. WHEN I CONTACTED THE CHEVROLET CORPORATION, I WAS TOLD TO CONTACT THE NHTSA IF I FELT THAT THERE WAS AN ISSUE. I FEEL THAT THE BRIGHT DISPLAY OF THE REAR BACK-UP CAMERA COULD POTENTIALLY BE A SAFETY ISSUE, SINCE IT IMPEDES THE DRIVER'S ABILITY TO SEE CLEARLY WITH THE SIDE VIEW MIRRORS. THIS ISSUE HAS OCCURRED SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979773April 21, 2017
UNKNOWN OR OTHER
THE DASH IS CRACKING IN SEVERAL PLACES AND MOST SEVERELY AT THE CORNER OF THE AIRBAG ON THE PASSENGER SIDE. CRACK IS ALSO LARGE OVER THE SPEEDOMETER CLUSTER. CAR HAS BEEN GARAGED MOSTLY. CAR CURRENTLY HAS 188,00 MILES BUT CRACKS STARTED APPEARING ABOUT 60,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979312April 19, 2017
AIR BAGS, UNKNOWN OR OTHER
CRACKEDDASH CAR IS PARKED WITH SUNSHADE; FIRST CRACK AT AIR BAG APPEARED WITHIN A YEAR OF PURCHASE (WAS ON DEALER LOT WITH NO SUNSHADE FOR A YEAR - PURCHASED MARCH 2013) HOUSED IN GARAGE; SECOND CRACK AT AIR BAG APPEARED SHORTLY AFTER THAT. IT WAS JUST NOTICED (NOT SURE HOW LONG IT HAD BEEN THERE) THE LARGE CRACK AT THE INSTRUMENT PANEL HUMP ON DASH BOARD. MY DASH HAS SEPARATED IN THE MIDDLE FROM THE FRONT PANEL ALONG THE GLASS. IT NOW VIBRATES AND IS LOOSE. I FEAR IF I AM IN A WREAK AND THE AIRBAG DEPLOYS SHARDS OF DASH WILL BE THROWN INTO THE AIR AT A FORCE TO CAUSE DAMAGE NOT ONLY TO FRONT PASSENGER & DRIVER BUT TO THE SECOND AND THIRD ROW PASSENGERS. I HAVE HAD 2 PREVIOUS GM VEHICLES (TAHOE & SUBURBAN) AND NEVER HAD THE BAD QUALITY THIS 2012 HAS HAD. I HAVE ALSO HAD TO REPLACE BOTH FRONT DOOR EXTERIOR HANDLES AND THE INTERIOR ONES ARE BROKEN AND NEED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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