Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10262864March 23, 2009
STEERING
I WAS DRIVING MY VEHICLE TO WORK IN HEAVY TRAFFIC IN THE MIDDLE LANE OF MAJOR MICHIGAN HIGHWAY (I-75). AS I HEADED INTO A RIGHT CURVE ON THE HIGHWAY, MY VEHICLE BEGAN TO MAKE A VERY LOUD SQUEALING NOISE UNDER THE HOOD AND MY STEERING WHEEL PULLED OUT OF MY HANDS, AND THE VEHICLE BEGAN TO PULL BACK STRAIGHT. IT BECAME VERY DIFFICULT TO STEER MY VEHICLE TO THE RIGHT, SO I PULL OUT OF TRAFFIC AS QUICKLY AS POSSIBLE. ONCE I WAS ABLE TO PULL OFF TO THE SHOULDER OF THE HIGHWAY, I SHUT MY VEHICLE OFF. I TOOK MY CAR TO THE CLOSEST CHEVROLET DEALERSHIP FOR AN INSPECTION. THE SERVICE DEPARTMENT EXPLAINED TO ME THAT THE POWER STEERING LINE HAD BURST, CAUSING A RAPID LOSS OF POWER STEERING FLUID AND LACK OF VEHICLE CONTROL. THEY REPLACED THE DEFECTIVE LINE AT A TOTAL COST OF $438. I RELUCTANTLY PAID FOR THE REPAIRS AFTER FINDING OUT THIS DEFECT WAS NOT COVERED BY THE "GM CERTIFIED 100,000 MILE POWERTRAIN WARRANTY". WHAT I FAIL TO UNDERSTAND IS WHY WOULD A PRODUCT THAT SERVES SUCH A VITAL SAFETY FEATURE IN A VEHICLE, NOT BE HELD TO HIGHER QUALITY STANDARDS AND BE COVERED FOR A LONGER PERIOD OF TIME. BASED ON THE RECENT NUMBER OF INCIDENTS REPORTED BY CONSUMERS FOR THIS SAME YEAR, MAKE AND MODEL, I FEEL THIS TYPE OF DEFECT NEEDS TO RECALLED BY GM BEFORE SERIOUS INJURIES OR LIVES ARE LOST. I DON'T THINK I HAVE BEEN MORE PANICKED BEHIND THE WHEEL THAN I WAS AT THAT TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262867March 23, 2009
STEERING
WHEN TURNING THERE'S A CLICKING NOISE . STEERING NOT SO SMOOTH, KIND OF ROUGH I BROUGHT IT TO THE DEALERSHIP WHERE I PURCHASED THE CAR. DEALER SAID THAT IT WASN'T A SAFETY ISSUE. AN THAT NOT TO WORRY, BUT THE CLICKING STILL OCCURS. JUST WANTING KNOW WHAT ACTION I NEED TO TAKE IN ORDER TO RESOLVE THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262642March 21, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
REGULAR USE OF VEHICLE, SPEEDOMETER GETS STUCK IN PLACE AND DOESN'T READ SPEED AND TEMPERATURE GAUGE IS STUCK AS WELL IN THE SAME CLUSTER. DEALER INFORMED ME THAT THERE NO RECALL ON PART EVEN THOUGH I HAVE SPOKE WITH OTHERS WITH THE SAME VEHICLE HAVING THE SAME PROBLEM. MY CAR IS A 2004 IMPALA UNDER 70,000 MILES. I USE MY GPS TO TRACK MY SPEED, BECAUSE I FEEL IT'S NOT RIGHT FOR ME TO PAY UP TO $460.00 FOR A PART THAT I DID NOT BREAK OR DAMAGE BECAUSE OF NORMAL USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262672March 21, 2009
ELECTRICAL SYSTEM
HAVING PROBLEMS WITH PASSLOCK SECURITY SYSTEM IT HAS LOCKED AND WILL NOT LET ME START MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262579March 20, 2009
STEERING
I HAVE A 2005 IMPALA AND I'VE BEEN EXPERIENCING PROBLEMS WITH THE STEERING AND WAS TOLD BY A GM MECHANIC THAT IT WAS MY TIRES, SO I HAD ALL 4 TIRES REPLACED AND STILL HAVE ISSUES WHEN TURNING THE WHEEL. I CAN HEAR AND FEEL A CLICKING/POPPING NOSE EVERYTIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262403March 19, 2009
ELECTRICAL SYSTEM
SPEEDOMETER IS MALFUNCTIONING BY GIVING INACCURATE READINGS AT SLOW AND HIGH SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262409March 19, 2009
EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE ANTI-THEFT DEVICE PREVENTS THE VEHICLE FROM STARTING. THE DEVICE DRAINS THE BATTERY, MAKES THE INTERIOR LIGHTING FLICKER, AND DISABLES THE RADIO. IN ADDITION, THE RELAYS IN THE VEHICLE CLICK ON AND OFF AS SOON AS THE KEY IS PLACED IN THE IGNITION. THE CONTACT HAS NOT YET TAKEN THE VEHICLE TO THE DEALER. THE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262411March 19, 2009
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2003 CHEVROLET IMPALA. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS SHUT OFF AND DO NOT ILLUMINATE AGAIN. AS A RESULT, THE CONTACT MUST ACTIVATE THE HAZARD LIGHTS. FOR THE PAST THREE MONTHS, SHE HAS NOT DRIVEN AT NIGHT DUE TO THE FAILURE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262433March 19, 2009
VISIBILITY:REAR WINDOW WIPER/WASHER
REAR DEFROST QUIT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262468March 19, 2009
ELECTRICAL SYSTEM
DASHBOARD INDICATORS TURN ON AND OFF RANDOMLY. CAR WON'T START. SYMPTOMS ARE INTERMITANT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262251March 18, 2009
ELECTRICAL SYSTEM
MY SPEEDOMETER IS NOT FUNCTIONING ON MY 005 IMPALA AND HAS NOT FOR MONTHS. IT WILL SAY YOU ARE DOING 100 WHEN PARKED AND NEVER COMES BACK DOWN UNLESS YOU KEEP RESTARTING THEN ENGINE TO MAKE IT "SHOCK DROP" BACK DOWN. THE DEALER WANTS $400+ TO REPLACE THE WHOLE UNIT. IT SEEMS THAT FROM JUST A LITTLE RESEARCH ONLINE THAT THIS IS AN ONGOING ISSUE WITH NUMEROUS IMPALA'S MANUFACTURED SINCE '04. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262350March 18, 2009
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHEN THE VEHICLE WAS STARTED, THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED WITHOUT AN IMPACT OR CRASH OCCURRING. THE CONTACT WAS SLIGHTLY INJURED DURING THE DEPLOYMENT. THE INSURANCE COMPANY TOOK THE VEHICLE TO THE DEALER TO BE INSPECTED BY A GM ENGINEER. THE CAUSE OF THE FAILURE HAS NOT BEEN DETERMINED AND THE VEHICLE IS WAITING TO BE REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT A FIELD TECHNICIAN WOULD COME OUT TO INSPECT THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 77,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10262391March 18, 2009
WHEELS, EQUIPMENT:MECHANICAL
2004 CHEVY IMPALA: IN AUG 2007 HAD PASSENGER SIDE WHEEL HUBS REPLACED. THAT WA AT 54,000 MILES. NOW IT IS MARCH 2008 AND 25,000 MILES LATER THEY NEEDED REPLACED AGAIN. I HAVE HEARD THAT IF THEY FAIL ALL THE WAY THE WHEEL LOCKS. IS THIS NOT A SAFETY ISSUE?? THERE ARE OTHERS OUT THERE WHO HAVE HAD THE SAME PROBLEM AND THE GM DEALERS IGNORE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261967March 16, 2009
ELECTRICAL SYSTEM
SPEEDOMETER DOES NOT WORK ON MY 2005 CHEVY IMPALA AND GM HAS ADMITTED THIS IS DUE TO FAULTY PARTS. THIS IS A DANGEROUS SITUATION SINCE IT IS IMPOSSIBLE TO DETERMINE ACCURATE SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261982March 16, 2009
VISIBILITY
WHEN THE CAR IS RUNNING BUT IN A STOPPED POSITION, IE., AT A STOP LIGHT, THE HEATER BLOWS COLD AIR - ON ANY OF THE DIAL OPTIONS, I.E, FEET, FACE, COMBINATION, ETC. WHEN DRIVING, IT THEN HEATS, BLOWS WARM AIR. WHEN I HAD MY CAR INTO THE DEALER LAST YEAR (MAHOWALDS MOTORS IN NEW PRAGUE WHERE I PURCHASED THE CAR) FOR THE NORMAL SCHEDULED OIL CHANGE, THEY WERE TOLD ABOUT THIS. THE SERVICE MANAGER PULLED UP A BULLETIN FROM MARCH OF 2008 AND IT STATED THAT THIS MAKE/MODEL CAR WOULD HAVE THIS PROBLEM. IT TOLD THE DEALERSHIP HOW TO FIX IT (NO PARTS INVOLVED - JUST TAKING OFF SOME HOSES AS THERE WAS AIR BUBBLES OR BLOCKAGE THAT WAS CAUSING THIS - AND THEY WANTED SOME WHERE AROUND $186.00 TO DO THIS.). I ASKED WHY THIS WOULDN'T HAVE BEEN DONE WHEN THEY KNEW ABOUT THIS, THAT THIS MAKE OF CAR WAS GOING TO HAVE THIS PROBLEM, AND I WAS TOLD THAT AS LONG AS WE DIDN'T BRING IT UP, THEY WERE NOT FIXING IT AS IT WAS NOT A "RECALL", JUST A BULLETIN LETTING THEM KNOW IT WILL HAPPEN. SOMETHING IS WRONG WITH THIS PROCESS WHEN A DEALERSHIP OR A HUGE COMPANY LIKE CHEVROLET KNOWS THERE IS A FLAW BUT SITS BACK AND KEEPS THEIR MOUTH SHUT ABOUT IT AND THEN WHEN CONFRONTED THE CUSTOMER IS TOLD IT WILL TAKE $186.00 TO FIX. I WAS ALSO TOLD THAT BECAUSE THERE WERE NO 'PARTS' INVOLVED IN THIS REPAIR, THAT THIS WAS THE REASON IT COST THIS MUCH.....IT ALMOST MAKES IT SOUND LIKE, IF THERE DO NOT HAVE ANY PARTS COST TO FALL BACK ON, THEN THEY BOOST UP THE LABOR CHARGES. BOTTOM LINE IS, THE BULLETIN CAME OUT IN MARCH OF 2008, AND MY CAR WAS IN EVERY 3000 MILES FOR THE OIL CHANGE, THIS 'ERROR' REPAIR SHOULD HAVE BEEN TAKEN CARE OF AND NOT 'HIDDEN' IN THE BACKROOM. THIS IS MY COMPLAINT. I HAVE TALKED TO THE SERVICE MANAGER AT THIS DEALERSHIP (WHERE I PURCHASED THE CAR NEW), A COUPLE OF TIMES, AND HE SAID HE CAN'T AND WON'T DO ANYTHING ABOUT IT....I ASKED HIM TO CALL THE KEY COMPANY ON THIS AND HE SAID THAT ISN'T PART OF HIS JOB. WHERE DOES CUSTOMER SERVICE END THAT IT ISN'T 'PART OF HIS JOB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262011March 16, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WILL ROLL BACKWARDS BEFORE MOVING FORWARD WHEN IT IS PARKED ON AN INCLINE. WHILE DRIVING DOWNHILL AT 5 MPH, THE CONTACT PLACED THE VEHICLE INTO REVERSE AND THE VEHICLE WENT FORWARD BEFORE MOVING BACKWARDS. THE CONTACT FEELS THIS IS A SAFETY ISSUE. THE CURRENT AND FAILURE MILEAGES WERE 850. 4/01/09 *NJ UPDATED 04/09/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262022March 16, 2009
AIR BAGS:SIDE/WINDOW
SIDE BAG DID NOT DEPLOY DURING A SIDE IMPACT COLLISION. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10261875March 15, 2009
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
SERVICE TRACTION SYSTEM, ABS LIGHT CONTINUE TO COME ON. I HAVE TAKEN THE VEHICLE TO GET SERVICED FOR THIS PROBLEM SINCE I PURCHASED IT. IT HAD ONE OF THE BEARINGS REPLACED WHILE UNDER WARRANTY, BUT I'VE HAD TO REPLACE THE OTHER BEARING, AND HUB SENSORS AT MY EXPENSE. THE ABS BRAKE SYSTEM ACTIVATES FOR NO REASON AND CREATES A VIBRATION AND INABILITY TO BRAKE ON TIME. THE CAR ALSO HAS A SECURITY LIGHT COME ON INTERMITTENTLY AND THE CAR SOMETIMES DOESN'T START FOR NO APPARENT REASON. USUALLY IF WE WAIT ABOUT 30 MIN. IT WILL TURN BACK ON, BUT I HAVE HAD IT TOWED TO A DEALERSHIP WHEN NOTHING WOULD TURN IT ON. THE CHECK ENGINE LIGHT IS ON AND WAS FIRST TOLD IT WAS THE EGR VALVE THAT NEEDS TO BE REPLACED, BUT NOW AM BEING TOLD IT NEEDS A NEW CATALYTIC CONVERTER. I'VE TAKEN IT TO A CERTIFIED DEALERSHIP AT LEAST 5 TIMES A YEAR SINCE 2006 AND THESE PROBLEMS ARE NEVER CORRECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261897March 15, 2009
EXTERIOR LIGHTING
I HAVE A 2002 IMPALA AND THE SAME PROBLEM AS EVERYONE ELSE. MY BLINKERS WILL RANDOMLY STOP WORKING. WHEN I PUSH THE HAZARD LIGHTS ON AND OFF 3 OR 4 TIMES THE BLINKERS START TO WORK AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261928March 15, 2009
ELECTRICAL SYSTEM
I HAVE HAD NUMEROUS PROBLEMS RELATED TO THE SERVICE TRACTION SERVICE, ABS, FAILURE STARTING (PASS/LOCK SYSTEM), AND THE SECURITY LIGHT ON FOR NO REASON. ABOUT 2 YEARS AGO I HAD THE ABS AND TRACTION SYSTEM WORKED ON FOR A TOTAL OF AROUND $250. ABOUT 1 MONTH AGO MY ABS AND TRACTION CAUTION LIGHTS CAME ON AND HAVE STAYED ON TO PRESENT DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Impala