Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11000270June 20, 2017
AIR BAGS
TAMARA RECALL. SERVICE AIRBAG LIGHT IS ON. DEALER SAID THEY CAN NOT FIX THE RECALLED ITEM BECAUSE THE MANUFACTURER IS NOT PROVIDING THE REPLACEMENT PART. HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994468June 12, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT INFORMED THE DEALER (CLAUDE NOLAN CADILLAC) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED CASE NUMBER: 8/2732696074. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/29/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993371June 6, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE EXT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE TWO RECALL NOTICES FROM THE MANUFACTURER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993428June 6, 2017
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING 20 MPH, THE TRANSMISSION SEIZED AND THE VEHICLE JERKED. IN ADDITION, WHILE THE VEHICLE WAS IN THE PARK POSITION, THE RPMS ACCELERATED RAPIDLY WITHOUT WARNING AND THE VEHICLE ACCELERATED RAPIDLY. THE VEHICLE WAS TAKEN TO AUTO ZONE WHERE IT WAS DIAGNOSED THAT THE COOLING SYSTEM OF THE HYBRID SYSTEM AND BATTERY CAUSED THE FAILURE. FURTHERMORE, FAMILY TRUCKS AND VANS OF DENVER COLORADO WAS NOTIFIED OF THE FAILURE AND FURTHER DIAGNOSED THAT THE OIL PRESSURE SWITCH AND BRAKE PEDAL WERE FAULTY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 158,389.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992105May 30, 2017
STEERING
MY VEHICLE PULLS TO THE LEFT AGGRESSIVELY NONE STOP AND ITS BAD ENOUGH TO WERE YOU TAKE YOUR EYES FOR A SECOND TO LOOK AT THE FUEL GAUGE AND YOU ARE ALREADY IN THE MIDDLE OF THE OTHER LANE. THE CADILLAC DEALERSHIP HAS PERFORMED WORK ON IT AND REPLACED PARTS,IN A FEW WORDS THEY TOLD ME..WE HAVE DONE OUR BEST. AS OF TODAY 5/29/2017 I AM STILL FIGHTING WITH MY STEERING TO KEEP MY VEHICLE IN LANE. THANKS FOR LOOKING INTO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991512May 24, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE INSTRUMENT PANEL DISPLAYED "CHECK AIR BAG SAFETY". THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER, MASSEY CADILLAC, WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 213,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990762May 20, 2017
POWER TRAIN
LOUD NOISE (KNOCK) WHILE DRIVING ON HIGHWAY 65 MPH, ALL ENGINE LIGHTS CAME ON, VEHICLE TOWED TO RESIDENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985848May 15, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/11/17*LJ UPDATED 07/14/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983800May 6, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SUSPENSION
WHEN I GOT THE MY SUV FROM THE DEALERSHIP 8YEARS AGO 1 YEAR LATER THE LIGHT STAYABILITY SERVICES SYSTEM CAME ON AND NO ONE CAN FIND THE PROBLEM AT ALL TRACTION CONTROL NOT WORKING SUSPENSION POWER NOT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981374April 29, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
THE ABS ACTIVATES WHILE DRIVING LESS THAN 10MPH AND THE VEHICLE WILL NOT STOP. WHILE DRIVING 3 MPH IN WET OR DRY CONDITIONS, THE ABS ACTIVATED WHEN THE BRAKES WERE DEPRESSED. THIS HAS CAUSED A VERY DANGEROUS SITUATION WITH THE VEHICLE FAILING TO STOP AND ROLLING THROUGH STOP SIGNS AND RED LIGHTS. THE ONLY WAY TO AVOID THIS, IS TO BEGIN STOPPING WELL IN ADVANCE OF DESIRED STOPPING POINT AND HOPING IT STOPS. THE SERVICE STABILITY LIGHT LIGHT COMES ON AFTER DRIVING VEHICLE FOR 10 SECONDS. IT IS PRECEDING BY A GRRRRR NOISE WHICH LASTS AROUND 5 SECONDS AND HAPPENS 3 OR 4 TIMES BEFORE THE LIGHT COMES ON. ALSO GETTING BRAKING CHATTER, BRAKE PEDAL COMING UP AND BEING HARD TO DEPRESS. IS THIS VEHICLE INCLUDED IN THE RECALL FOR THE SERVICE BRAKES, HYDRAULIC: ANTILOCK (NHTSA CAMPAIGN ID NUMBER 05V379000)? ALL BRAKE PADS, BRAKE LINES, AND ABS MODULE AND SENSORS HAVE BEEN REPLACED. PROBLEM CONTINUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979266April 19, 2017
ELECTRICAL SYSTEM
VEHICLE WIRING HARNESS ON THE UNDERSIDE OF THE TRANSMISSION WIRELOOM HAS DRY ROTTED CAUSING HARNESS TO DISLODGE FROM RETAINER CLIP CAUSING HARNESS TO DROP ONTO FRONT DRIVESHAFT CAUSING VEHICLE TO GO INTO LIMP MODE IN HIWAY TRAFFIC ALMOST CAUSING AN ACCIDENT DUE TO THE VEHICLE SLOWING DOWN. NOTICED OTHER PART OF WIRE HARNESS LOOK FAILING AND OTHER ELECTRICAL ISSUES HAPPENING TO MY VEHICLE INCLUDING SEAT HEATER HARNESS CONNECTOR TO MELT, HARNESS BREAKING APART IN FROM DOOR JAMBS. HARNESS ALSO COMING APART IN ENGINE COMPARTMENT AND BARE WIRES EITHER TOUCHING SHARP OR HOT OBJECTS AND POSSIBLE FUTURE PROBLEMS TO COME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972270April 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970656April 5, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970493April 4, 2017
AIR BAGS
"TAKATA RECALL" AIR BAG LIGHT CAME ON, WENT THE DEALER AND I WAS TOLD AIRBAG NEEDED TO BE SERVICED AND WILL COST MONEY. WHY SHOULD I HAVE TO FIX AN AIRBAG/SERVICE WHICH HAS NOT DEPLOYED?. VEHICLE WAS IN MOTION ON HIGHWAY WHEN AIRBAG FIRST CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969050March 28, 2017
AIR BAGS
TAKATA RECALL. CONTACTED BY CRESTVIEW CADILLAC - SAID NO REPLACEMENT AND THE RECALL MAY GO AWAY. MK SMITH CHEVROLET - SAID THEY COULDN'T OBTAIN REPLACEMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968452March 25, 2017
SEATS
THE GROUND WIRE ON THE SEAT HEATER CONTROL BOX, (LOCATED UNDER THE PASSENGER SEAT), BECOMES SO HOT THAT IT MELTS THE INSULATION ON THE WIRE AND EVENTUALLY BURNS LOOSE FROM THE PLUG CONNECTION. IT IS A KNOWN PROBLEM WITH THIS CAR BUT GM REFUSES TO FIX IT UNLESS THE OWNER PAYS FOR IT, (NEARLY $1,000). I HAVE REPAIRED THIS MYSELF ON 3 SEPARATE OCCASIONS BUT IT IS A DESIGN FLAW AND THE PROBLEM KEEPS RE-OCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967873March 22, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, STEERING
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. WHILE PULLING INTO A PARKING AREA, SMOKE ENTERED THE VEHICLE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE WITH HIS BABY. UPON FURTHER INSPECTING THE HOOD AREA, IT WAS NOTICED THAT THE FIRE ORIGINATED NEAR THE BATTERY AND POWER STEERING. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND THE VEHICLE WAS LEFT AT THE LOCATION. A POLICE REPORT WAS NOT FILED. THE INSURANCE COMPANY WAS NOTIFIED, TOOK PICTURES, AND WAS TO FURTHER INVESTIGATE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 06E043000 (FUEL SYSTEM, GASOLINE) AND 02V224000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING FOR THEM TO FOLLOW UP TO INVESTIGATE THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10967076March 19, 2017
ENGINE
AFTER COMING TO A STOP, CAR ENGINE SHUT OFF. NO WARNING OR FAILURE LIGHTS CAME ON. PUT CAR IN PARK AND RESTARTED. DASH LOOKED TOTALLY NORMAL BUT NO RPM'S. CANNOT SAY WHETHER CAR ENGINE STOPPED BEFORE CAR CAME TO A STOP BUT SOMETIME BETWEEN SLOWING FOR A STOP SIGN TO WHEN I CAME TO A STOP AT STOP SIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966314March 16, 2017
FUEL/PROPULSION SYSTEM
67 DAYS & 1230 MILES AFTER PURCHASING, JUST AFTER STARTING AND MERGING INTO HEAVY, FAST MOVING CITY TRAFFIC, THE CHECK ENGINE LIGHT & SEVERAL OTHERS COME ON. THEN ON STAR TEXT AND EMAIL DIAGNOSTIC ALERT RECEIVED: "SERVICE THE ENGINE AND TRANSMISSION IN YOUR VEHICLE IMMEDIATELY". THE ENGINE WAS ACTING SLUGGISH, ROUGH, JOLTING, NO ACCELERATION, MAX SPEED BARELY 30PMH, A/C STOPS WORKING. ON STAR DIAGNOSTIC REPORT (MONTHLY EMAIL REPORT) AT 1200 MILES WAS PERFECT, 40 MINUTES PRIOR. DEALER SERVICE DIAGNOSED CYLINDER #2 MISFIRES, COMPONENT TESTING ON THE THRESHOLD OF BEING SHORTED. REPLACED #2 FUEL INJECTOR. DIAGNOSTIC CODES AVAIL. IF NEEDED. VEHICLE IS BRAND NEW! CONCERNED ABOUT SERIOUS FUTURE ENGINE PROBLEMS WITH NO WARNING AND/OR POSSIBILITY VEHICLE IS A LEMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959120March 7, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE PARTS TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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