Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11024930September 21, 2017
ELECTRICAL SYSTEM, VISIBILITY/WIPER
MY VEHICLE STOPPED UNEXPECTEDLY ON THE FREEWAY WHILE DRIVING. I HAD MY WIFE AND 3. KIDS IN THE CAR. I DRIFTED THEN PUT THE CAR IN PARK WHILE MOVING AND RESTARTED IT. MY WINDSHIELD WIPERS DO NOT STAY ON THEY WIPE ONCE THEN SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024175September 19, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V38300 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 136,965. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024060September 18, 2017
AIR BAGS
TAKATA RECALL THE RECALL DECISION WAS TO BE MADE BY AUGUST IT IS NOW SEPTEMBER.... WHAT ARE THEY GOING TO DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023289September 13, 2017
UNKNOWN OR OTHER
TAKATA RECALL THE MESSAGE 'LOW OIL PRESSURE, STOP ENGINE' COMES ON WHEN EVER I AM AT A STANDSTILL TOO LONG. THE DEALERSHIP HAS SAID TO START WITH A NEW OIL PUMP AND GO FROM THERE, BUT I COULD NEED A NEW ENGINE. BASED ON A FORUM I FREQUENT ABOUT ESCALADES, IT SEEMS ESCALADE MODELS 2007-2011 ARE HAVING THIS SAME ISSUE. IF GM IS AWARE THAT THIS IS AN ONGOING ISSUE WITH THESE SPECIFIC YEAR MODELS, MAYBE THEY NEED TO DO A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021549September 5, 2017
POWER TRAIN
TRANSMISSION SHIFT LEVER POSITION INDICATOR NOT ILLUMINATED. GM RECALL # 05023. I CALLED GM # 866-982-2339. THEY STATED MY VEHICLE NOT INCLUDED IN RECALL. WOULD LIKE TO KNOW WHY AND HAVE THE INSTRUMENT PANEL CLUSTER REPROGRAMED AT NO CHARGE TO ME. I CAN'T TELL WHAT GEAR THE VEHICLE IS IN AND THIS IS NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020884August 31, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNED A 2004 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 30 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A BRICK WALL. DURING THE CRASH, THE AIR BAGS DEPLOYED, BUT DID NOT INFLATE. IN ADDITION, THE FRONT AND REAR SEAT BELTS MALFUNCTIONED AND DID NOT SECURE THE PASSENGERS. THE DRIVER SUSTAINED A LEFT LEG LACERATION AND LEFT SHOULDER INJURY. THE FRONT PASSENGER SUSTAINED INJURIES TO THE CHEST AND RIGHT KNEE AND THE REAR PASSENGER SUSTAINED FIVE FRACTURED VERTEBRAE. NO FURTHER INFORMATION WAS AVAILABLE. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER (INTEGRITY GM OF CHATTANOOGA, TN) WERE NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11020872August 31, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-458-8006, BUT THE CALL WOULD NOT CONNECT, THE CONTACT BELIEVED THE PHONE NUMBER NO LONGER WORKED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020220August 28, 2017
AIR BAGS
JUST PURCHASED AND FOUND OUT THIS RECALL HAS NEVER BEEN COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019440August 24, 2017
AIR BAGS, ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START, THE ELECTRICAL SYSTEM WAS NOT WORKING, AND THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (MARK CHRISTOPHER AUTO CENTER, LOCATED AT EAST CONVENTION CENTER WAY, ONTARIO, CA 91764, 909-390-2920) WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019101August 23, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2007 CADILLAC ESCALADE. ANOTHER VEHICLE TRAVELING 60 MPH FAILED TO STOP AT A RED LIGHT AND CRASHED INTO THE FRONT AND REAR DRIVER SIDE DOORS OF THE CONTACT'S VEHICLE. THE FRONT DRIVER'S AIR BAG, THE DOOR AIR BAG, THE CURTAIN AIR BAG, AND THE STEERING AIR BAG FAILED TO DEPLOY. THE MANUFACTURER WAS ABLE TO INVESTIGATE THE VEHICLE'S BLACK BOX AT AN UNKNOWN LOCATION WERE THE VEHICLE WAS TOWED. HOWEVER, THE BLACK BOX DID NOT RECORD THE CRASH INFORMATION. THE CONTACT STATED THAT THE VEHICLE WAS DESTROYED. THE CONTACT SUSTAINED INJURIES TO THE RIGHT ARM, HIP, BACK, LEGS, AND FACE, WHICH REQUIRED MEDICAL ATTENTION. POLICE REPORT NUMBER: 16FL122187 WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11016325August 19, 2017
UNKNOWN OR OTHER
HAD A FRONT END COLLISION WITH NO DEPLOYMENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11011997August 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE EXT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUTONATION CADILLAC WEST PALM BEACH LOCATED AT 2101 45TH ST, WEST PALM BEACH, FL 33407; (561) 291-6025) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011727July 31, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010423July 24, 2017
UNKNOWN OR OTHER
AIR CONDITIONING STOPPED WORKING IN MAY 2017. CALLED THE DEALERSHIP AND THEY TOLD ME THAT THERE WAS A HIGH NUMBER OF CARS COMING BACK WITH THE SAME PROBLEM- ASKED ME TO COME IN SO THEY COULD ASSESS. CAME IN- 20 MINUTES LATER- THEY INFORMED ME THAT MY ISSUE WAS THE SAME. CONDENSER WAS OUT. PART WAS BACK ORDERED. I'VE NOW WAITED FOR 8 WEEKS AND THE PART IS STILL BACK ORDERED AND GM IS REFUSING TO GIVE US AN ETA WHEN ITS AVAILABLE. DRIVING WITH NO AC DURING THE SUMMER IN HIGH TEMPS AND ON THE FREEWAYS HAS NOW AGGRAVATED MY DAUGHTERS ALLERGIES AND SHE IS NOW ON MEDICATION. CAN'T SEEM TO GET ANY ANSWER FROM GM AND ITS NOT JUST ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006318July 19, 2017
FUEL/PROPULSION SYSTEM
I WAS DRIVING THE CAR DOWN THE HIGHWAY AND THE LOW OIL PRESSURE WARNING LIGHT CAME ON AND WENT OFF. I DROVE IT FOR 5 MORE MINUTES AND THE LIGHT CAME ON AGAIN AND THE CAR COMPLETELY SHUT OFF ON ME AS I WAS DRIVING. THE CAR HAS 109,000 MILES AND WAS MAINTAINED REGULARLY. I TOOK IT TO MY MECHANIC AND HE TOLD ME EITHER THE ENGINE NEEDS TO BE REPLACED OR REBUILT COSTING ME ANYWHERE BETWEEN $5000 AND $7000. NEEDLESS TO SAY I AM VERY DISAPPOINTED BY THIS AND WAS TERRIFIED THAT THE CAR COMPLETELY SHUT OFF ON ME ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003064July 5, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE LOST ACCELERATION AND A GRINDING METAL NOISE EMERGED FROM THE ENGINE. THE CONTACT HAD TO COAST TO THE NEAREST EXIT AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE CAME TO A COMPLETE STOP ON THE SIDE OF THE ROAD AND WAS SHUT OFF BY THE CONTACT. THE CONTACT STARTED THE VEHICLE AGAIN, BUT IT STILL DID NOT ACCELERATE AND THE CHECK ENGINE WARNING INDICATOR WAS STILL ILLUMINATED. THE VEHICLE WAS DRIVEN VERY SLOWLY TO THE DEALER (MICHAEL CADILLAC OF FRESNO, CALIFORNIA) AND LEFT THERE OVERNIGHT. THE DEALER DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT THE VIN WAS INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. *TT *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003172July 5, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. WHILE DRIVING 55 MPH, SMOKE WAS SEEN COMING FROM THE FRONT MIDDLE CONSOLE. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND FLAMES WERE SEEN COMING FROM THE CONSOLE. THE CONTACT EXITED THE VEHICLE AND THE FIRE DEPARTMENT ARRIVED TO EXTINGUISH THE FIRE. THERE WERE NO INJURIES. NEITHER A POLICE NOR A FIRE REPORT WERE FILED. THE VEHICLE WAS TOWED TO A TOW LOT. AN INDEPENDENT MECHANIC STATED THAT A PENNY FELL INTO THE LIGHTER AND CAUSED AN ELECTRICAL SHORTAGE. THE VEHICLE WAS NOT DESTROYED. THE CONTACT WAS REPAIRING THE VEHICLE HIMSELF. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000. THE VIN WAS UNAVAILABLE. *TT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11002446June 30, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT STATED THAT THE SERVICE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LAKE GENIEVA CHEVROLET DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 127,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002026June 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER (BROTHERTON BUICK GMC AT (425) 336-4655) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/23/17*LJ UPDATED 12/1/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001822June 27, 2017
POWER TRAIN, UNKNOWN OR OTHER
VEHICLES START VIBRATING WHEN HIT SPEEDS RANGING FROM 40 TO 60 MILES PER HOUR. DEALER DOESN'T TAKE SERIOUSLY..I AM VERY CONCERNED ABOUT THIS HUGE SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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