Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11039371October 24, 2017
AIR BAGS
TAMARA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039249October 24, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
AFTER DRIVING THE TRUCK FROM WORK ONE DAY, ALL THE LIGHTS ON THE DASH STARTS FLICKERING, THERE WAS A LOSS OF POWER, NO ACCELERATION AND SPEED GAUGE DROP COMPLETELY. I HAD NO IDEA OF THE SPEED THAT I WAS DRIVING PLUS THE DOORS STARTED LOCKING AND UNLOCKING. I HAVE LOOKED ONLINE AND THERE ARE MANY PEOPLE WITH THE SAME ISSUE WITH GM PRODUCTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039271October 24, 2017
AIR BAGS
TAKATA RECALL: THE RECALL WAS INITIATED MAY 2016, IT IS NOW OCTOBER 2017. THE RECALL STILL READS AS "NO REMEDY." I HAVE BEEN TOLD I AM UNABLE TO SELL MY CAR WITH AN OPEN RECALL. I HAVE BEEN WAITING MORE THAN A YEAR TO SELL MY CAR, AND IT CONTINUES TO DEPRECIATE, WHICH IS CREATING A LOSS FOR ME. ADDITIONALLY, I AM UNABLE TO CHOOSE TO DRIVE A DIFFERENT VEHICLE. PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035657October 23, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 CADILLAC ESCALADE EXT. WHILE DRIVING 45 MPH, THE VEHICLE STALLED AND WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. DIMMITT CADILLAC OF ST. PETERSBURG (3333 GANDY BLVD D, PINELLAS PARK, FL 33781, (727) 493-5067) WAS CONTACTED AND STATED THAT THE FUEL CONTROL MODULE WAS NOT UNDER WARRANTY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,472.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035692October 23, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. WHILE DRIVING 45 MPH THROUGH A TRAFFIC LIGHT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE MEDIAN. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE ANKLE, BACK, AND NECK THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TOWED TO CADILLAC OF FAYETTEVILLE (1637 SKIBO RD, FAYETTEVILLE, NC 28303 (910) 864-8599) WHERE THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11035885October 23, 2017
AIR BAGS
TAKATA RECALL - REMEDY NOT YET AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034506October 19, 2017
AIR BAGS
"TAKATA RECALL" NOTICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034652October 19, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034706October 19, 2017
AIR BAGS
TAKATA AIRBAG INFLATORS RECALL WERE RECEIVED BY ME SINCE MAY 2016. I HAVE BEEN CHECKING WITH THE DEALERSHIP SINCE THEN AND AM TOLD THEY DO NOT HAVE THE PARTS OR ARE UNAWARE OF WHAT TO FIX AS NOTHING IS ON THEIR BULLETIN ADVISING THEM WHAT TO DO. I AM UNABLE TO GET THE RECALL SCHEDULED DUE TO THIS, AND AM CONCERNED THAT BY BEING UNABLE TO HAVE THE RECALL TAKEN CARE OF, PRESENTS A LIFE THREATENING SITUATION AND DAILY DANGER TO ME WITH DRIVING ON THE ROAD WITH DEFECTIVE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034350October 18, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER D(DIMMIT CADILLAC IN CLEARWATER, FL, 727-248-0218) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033979October 17, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2017 CADILLAC ESCALADE. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL SHUDDERING AND VIBRATION FROM THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO SHIFT INTO GEARS PROPERLY. THE VEHICLE WAS TAKEN TO DALE EARNHARDT JR. BUICK/GMC (1850 CAPITAL CIR NE, TALLAHASSEE, FL 32308, (850) 270-1453) WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER WAS POSSIBLY DEFECTIVE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. ADDITIONALLY, THE CONTACT STATED THAT THREE OF THE FOUR TIRES WERE ALSO REPLACED; HOWEVER, THE VIBRATION AND SHUDDERING PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034021October 17, 2017
SERVICE BRAKES
2004 CADILLAC ESCALADE WITH 45,104 MILES. 2ND OWNER. HAD TO PANIC STOP ON LOCAL HIGHWAY EXIT RAMP WHEN ANOTHER VEHICLE WAS COMING WRONG WAY ON THE RAMP. HAD A TO AVOID OTHER VEHICLE TO RIGHT OF RAMP AND AGGRESSIVELY APPLY BRAKES TO AVOID ACCIDENT AT APPROXIMATELY 15-25 MPH. ANTI-LOCK BRAKES PULSATED AND STOPPED THE VEHICLE FOLLOWED BY BRAKE PEDAL DEPRESSING TO FLOOR. CONTINUED TO PROCEED AND BRAKES AGAIN GOING TO FLOOR. DETERMINED THAT BRAKE LINES FAILED AND FRONT DRIVERS SIDE OF VEHICLE, COMPLETELY EMPTYING BRAKE MASTER CYLINDER CAUSING LOSS OF FRONT AND REAR BRAKE SYSTEMS. WAS ABLE TO PROCEED ON EMERGENCY BRAKE SINCE HOME WAS WITHIN A MILE AND HALF. AT HOME, FILLED THE MASTER CYLINDER IN DRIVEWAY AND DID STATIONARY TEST OF SYSTEM. ENGINE STARTED, BRAKES AGAIN GO TO FLOOR AND MASSIVE BRAKE LEAK OCCURRED ON DRIVER'S SIDE BY LEADING EDGE OF FRONT DOOR AT TRUCK FRAME SPILLING FLUID ON GROUND AND CATALYTIC CONVERTER/EXHAUST SYSTEM. HAVE READ IN NEW YORK TIMES THIS IS AN ISSUE ON GM LIGHT TRUCKS AND GM REFUSES TO RECALL. THIS IS A MAJOR SAFETY DEFECT THAT SHOULD BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034037October 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH DUBLIN CADILLAC (4200 JOHN MONEGO CT #101, DUBLIN, CA 94568) WHO STATED THAT THEY WOULD ATTEMPT TO REPAIR THE VEHICLE AT THE CONTACT'S EXPENSE AND THE RECALL REPAIR PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033012October 12, 2017
EXTERIOR LIGHTING
WHY ARE THE HEADLIGHTS ON NEW CADILLACS, ESPECIALLY ESCALADES, SO BLINDING? IT'S LIKE THESE VEHICLES HAVE THEIR HEADLAMPS PERMANENTLY ON BRIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032768October 10, 2017
WHEELS, ENGINE
TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE VIBRATED VIOLENTLY. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HENNESSY CADILLAC (3377 SATELLITE BLVD, DULUTH, GA 30096, PHONE NUMBER: (770) 680-7000) WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THEY WOULD CALL HIM BACK AND OPENED CASE NUMBER: 82691800383. THE APPROXIMATE FAILURE MILEAGE WAS 26,549.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032027October 6, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I PURCHASED MY CAR USED FROM A DEALERSHIP IN 2009 AND I NOW HAVE THE FOLLOWING PROBLEMS WITH IT. A CHECK ENGINE LIGHT THAT WILL NOT GO OUT, THE ERROR STATES THE FUEL CAP IS NOT TIGHT AND NO MATTER HOW MUCH I TIGHTENED IT NEVER GOES AWAY. WHEN FUELING THE CAR FUEL WILL OVERFLOW IF NOT PAYING ATTENTION. ALSO THE THE SHIFT LEVER POSITION IS NO LONGER ILLUMINATED SO I AM NOT SURE WHICH POSITION THE CAR IS IN MOST OF THE TIME I HAVE TO LISTEN AND GAUGE IT BEFORE TRYING TO PUT IT IN GEAR. I NEVER RECEIVED AN COMMUNICATIONS THAT THE CAR WAS UNDER RECALL BUT FROM WHAT I AM SEEING FROM THE NHTSA WEBSITE THESE ARE THE PROBLEMS THAT I AM NOW HAVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031918October 5, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GARCIA CADILLAC IN ALBUQUERQUE, NEW MEXICO) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. .UPDATED 11/09/17 *BF UPDATED 11/13/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030451September 29, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CLAUDE NOLAN CADILLAC, 4700 SOUTHSIDE BLVD, JACKSONVILLE, FL 32216) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-458-8006, BUT THERE WAS NO RESPONSE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030222September 27, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CADILLAC ESCALADE. WHILE THE VEHICLE WAS PARKED, IT FAILED TO START WITHOUT WARNING. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TOWED TO COURTESY CHEVROLET OF SAN DIEGO (750 CAMINO DEL RIO NORTH, SAN DIEGO, CA 92108, PHONE NUMBER: (619) 297-4321) WHERE IT WAS DIAGNOSED THAT THE MAIN ELECTRICAL FUSE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V614000 (ELECTRICAL SYSTEM). THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT ASSOCIATED WITH THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024990September 22, 2017
ELECTRICAL SYSTEM, ENGINE
WHILE TRAVELING ON THE HIGHWAY THE VEHICLE RANDOMLY LOST ELECTRICAL POWER, LIGHTS, DOOR LOCKS, EVERYTHING AND THE ENGINE UPSHIFTED INTO SECOND OR THIRD GEAR COMPLETELY ON ITS OWN, THEN REFUSED TO ACCELERATE. THE ELECTRICS WOULD COME BACK ON AND THEN GO OFF AGAIN. THE ELECTRONIC WENT COMPLETELY BERSERK AND PRESENTED A HUGE SAFETY ISSUE FOR MY WIFE, CHILDREN AND I.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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