Buick Lucerne Complaints

943 consumer complaints on file.

#10469231August 5, 2012
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
UNABLE TO OPEN REAR PASSENGER DOOR. TRIED FROM BOTH INSIDE AND OUTSIDE, TRIED MANUALLY UNLOCKING AND USING REMOTE TO UNLOCK. DOOR WILL NOT OPEN. AFRAID TO USE BACK SEAT NOW IN CASE OF EMERGENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468417July 31, 2012
STRUCTURE:BODY:DOOR
THE RIGHT REAR DOOR IS UNABLE TO BE OPENED FROM EITHER INSIDE OR OUTSIDE. IT REMAINS THAT WAY SINCE THE DEALER WANTS $320 TO DO THE WORK. THE LEFT REAR HAD THE SAME PROBLEM BUT THAT WAS COVERED UNDER WARRANTY WHEN THE CAR WAS RELATIVELY NEW. THIS IS A SAFETY CONCERN. OBVIOUSLY THERE ARE A LOT OF PEOPLE WITH THE SAME PROBLEM. WHY IS THIS NOT COVERED BY A RECALL? MY WIFE'S COUSIN HAD A LUCERNE WITH THE SAME ISSUES. SHE GOT RID OF HERS. AS SOON AS WE CAN AFFORD ANOTHER CAR WE WILL BE DOING THE SAME THING. AND I GUARANTEE IT WON'T BE A GM!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467588July 24, 2012
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
PURCHASED VEHICLE 4/2/12. 6/30/12 CAR WOULD NOT START. FULL POWER AND CRANK BUT WOULD NOT ENGAGE. CAR TOWED AND DIAGNOSED AS FUEL PUMP/RELAY. THE RELAY WAS MELTED. REPAIRED WITHOUT INCIDENT. JULY 23,2012 CAR REPEATED. NO START. CAR TOWED AGAIN AND RELAY IS MELTED AGAIN. RESEARCHING IT SEEMS TO BE A COMMON EVENT OCCURRING IN 2008 V8. MECHANIC HAS DETERMINED IT TO BE AN ELECTRICAL PROBLEM STEMMING FROM FUSE AND AMPS BEING DELIVERED TO RELAY. *TR THE CONSUMER STATED THE MANUFACTURER EXCEEDED AND A REASONABLE AMOUNT OF TIME ADDRESSING THE FAILURE.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464173July 4, 2012
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING A HIGHWAY SPEED,MY 2008 BUICK LUCERNE SHOWED A SERVICE STABILITRAK LIGHT.THIS CAUSED A LOSS OF TRACTION AND I HAD TO SLOWLY BRING THE VEHICLE UNDER CONTROL MANUALLY. THIS CONDITION LASTED A FEW SECONDS AND THEN RETURNED TO NORMAL. THIS HAS HAPPENED SEVERAL TIMES AT HIGHWAY SPEED UP TO THE PRESENT DATE. I TOOK THE VEHICLE TO MY DEALER(KARP BUICK). THEY WERE UNABLE TO REPLICATE THE PROBLEM.THE CONDITION STILL EXISTS. IT ALSO SOMETIMES SHOWS A STABILITRAK NOT READY LIGHT AND CAUSES THE SAME LOSS OF CONTROL.I UNDERSTAND THE BUICK LACROSSE,THE GMC ACADIA AND THE GMC SIERRA HAD SIMILAR PROBLEMS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462425June 20, 2012
WHEELS, AIR BAGS, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
I KEEP GETTING AN ERROR MESSAGE THAT MY AIR BAGS ARE NOT WORKING I TAKE MY CAR IN AND THEY SAY MY AIR BAGS ARE "BAD". THE SEATS HEATERS/COOLERS STOPPED WORKING ABOUT 6 MONTHS AGO I CHECKED INTO GETTING THEM FIX AND IT IS GOING TO COST A LOT OF MONEY. NOW I WENT TO PUT AIR IN MY TIRES AND I AM GETTING AN ERROR MESSAGE TO HAVE MY SYSTEMS FOR MY TIRES CHECKED. THIS IS THE THIRD TIME THE TIRE GAGE HAS BEEN BROKEN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462428June 20, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED AFTER THREE MINUTES. THE VEHICLE WAS THEN TAKEN TO THE DEALER. THE DEALER STATED THAT THEY BELIEVED THAT THE VEHICLE WAS SUFFERING FROM AN ELECTRICAL PROBLEM. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WAS NOTHING THEY COULD DO TO ASSIST. THE FAILURE MILEAGE WAS 177,000 AND THE CURRENT MILEAGE WAS 192,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462098June 18, 2012
ENGINE AND ENGINE COOLING
TOOK MY CAR INTO FIRESTONE AND FOUND OUT THAT THE MOTOR MOUNTS ARE SAGGING. MOST CARS ONLY NEED THE BOLTS ON THE MOUNTS REPLACE - THE LUCERNE IS THE ONLY ONE WHERE YOU NEED TO REPLACE ALL THE MOTOR MOUNTS BECAUSE THEY DON'T HAVE BOLTS IN THEM. ANOTHER FEW MILES AND I WILL HAVE AN ENGINE SITTING ON THE HIGHWAY. I AM EXTREMELY UPSET BECAUSE MY HUSBAND IS ALREADY HANDICAPPED AND WE BOUGHT THIS VEHICLE TO LAST FOR MORE THAN 150,00 MILES BEFORE WE HAD TO SINK THAT KIND OF MONEY IN IT. I HAVE HAD A SECOND OPINION AND IT IS INDEED A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461221June 11, 2012
EQUIPMENT, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE PARKING ASSIST WOULD ONLY ALERT HIM WHEN THE VEHICLE WAS WITHIN FOUR AND A HALF FEET OF AN OBJECT. THE OWNER'S MANUAL SPECIFIED THAT THE PARKING ASSIST SHOULD ALERT THE DRIVER WHEN THE VEHICLE WAS WITHIN EIGHT FEET OF AN OBJECT. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THE DEALER COMPARED THE VEHICLE WITH ANOTHER ONE, AND RECEIVED THE SAME RESULTS. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS FUNCTIONING PROPERLY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT OF THE SAME INFORMATION. THE FAILURE MILEAGE WAS 200. UPDATED 07/13/12 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460626June 5, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT HE HEARD A CLUNKING NOISE WHENEVER THE STEERING WHEEL WAS TURNED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT BOTH FRONT UPPER STRUT HOUSINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND ALIGNED. THE CONTACT WAS THEN INFORMED THAT THE CASTER ADJUSTMENT FOR THE FRONT DRIVER'S WHEEL WAS OUT OF SPECIFICATION. THE CONTACT WAS ALSO INFORMED THAT THERE WAS NO REPAIR FOR THAT FAILURE. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 37,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460221June 1, 2012
STRUCTURE:BODY
UNABLE TO OPEN REAR PASSENGER DOOR. TRIED FROM BOTH INSIDE AND OUTSIDE, TRIED MANUALLY UNLOCKING AND USING REMOTE TO UNLOCK. DOOR WILL NOT OPEN. AFRAID TO USE BACK SEAT NOW IN CASE OF EMERGENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460243June 1, 2012
STRUCTURE
THIS CAR IS NOT SAFE TO DRIVE,ALOT OF BLIND SPOTS,CANNOT SEE TO MAKE A TURN. BECAUSE OF THE HEADREST POSITION AND UPPER DOOR PANELS. POOR DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460158May 31, 2012
POWER TRAIN, SUSPENSION
TRIED TO GET VEHICLE ALIGNMENT. WAS TOLD BY ALIGNMENT COMPANY THAT THEY COULDN'T DO THE ALIGNMENT BECAUSE THE FRONT HUB BEARINGS WERE LOOSE AND COST TO REPLACE WAS $879.69. ONE WEEK AGO, HAD TO HAVE UPPER STRUT BEARINGS REPLACED BECAUSE OF CRUNCHING NOISE WHENEVER STEERING WHEEL WAS TURNED 90 DEGREES EITHER DIRECTION. COST WAS $459.00 18 MONTHS AGO HAD OIL LEAK CAUSED BY LEAKING CONNECTOR BETWEEN TRANSMISSION AND TRANSMISSION OIL COOLER. COST $200.00. THIS OCCURRED 250 MILES AFTER WARRANTY EXPIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459092May 21, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS 2011 BUICK LUCERNE. THE CONTACT STATED WHILE DRIVING OUT OF A PARKING LOT AT 3 MPH THE VEHICLE ACCELERATED TO 90 MPH. HE MADE A ONE HUNDRED AND EIGHTY DEGREE TURN AND CRASHED INTO A WALL. THE CONTACT INJURED HIS KNEE AND HAND ON THE STEERING WHEEL. THE FRONT END OF THE VEHICLE WAS DAMAGED AND COULD NOT BE DRIVEN. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO AN AUTO BODY SHOP FOR REPAIRS. A REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 17,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10458017May 10, 2012
STRUCTURE:BODY
I RARELY USE MY REAR DOOR, BUT BOTH DOORS HAD THE LOCK ASSEMBLY GO BAD. THIS WOULDN'T ALLOW ME TO GET IN OR OUT OF THE CAR. MY FRONT DRIVERS SIDE DOOR LOCK ASSEMBLY FAILED AS WELL. TOTAL COST FOR THE 3 DOORS TO BE REPAIRED WAS ALMOST 1000.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458018May 10, 2012
ENGINE AND ENGINE COOLING
I HAD 3 OUT OF 4 MOTOR MOUNTS CRACK AND FAIL. MY MECHANIC SAID THAT HE HAS RUN INTO THIS PROBLEM MANY MANY TIMES. I HAVE TO WAIT 3-4 WEEKS FOR THE PARTS TO COME IN, BECAUSE GM IS TRYING TO GET THEM MADE AND THERE ARE A LOT OF DEALER WAITING FOR THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457272April 27, 2012
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
2011 BUICK LUCERNE. CONSUMER STATES ISSUES WITH VEHICLE AND DESCRIBES A CRASH *TGW THE CONSUMER STATED THERE WAS A VERY LOUD NOISE EMITTING FROM THE VEHICLE WHICH LASTED ABOUT 30 TO 60 SECONDS. TWO DAYS LATER, THE NOISE RETURNED, BUT IT SOUNDED AS THOUGH STEEL WAS BREAKING. A WEEK LATER, THE CONSUMER AND HIS WIFE WERE INVOLVED IN AN ACCIDENT. THE POLICE STATED THE CONSUMER MADE AN ILLEGAL U-TURN AND THEREFORE, THE VEHICLE WAS T-BONED. THE CONSUMER BELIEVED HE AND HIS WIFE WERE INHALING TOXIC FUMES AND POSSIBLY PASSED OUT. AFTER THE ACCIDENT, THERE WAS A MUFFLED EXPLOSION THAT CAME FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TOTALED. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10451226March 12, 2012
ENGINE AND ENGINE COOLING, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I UNDERSTAND THERE IS A RECALL TO DISABLE AND REMOVE THE HEATED WINDSHIELD SOLUTION FROM THE CAR. THIS IS A FEATURE THAT COST EXTRA WHEN BUYING THE CAR AND I FEEL YOU SHOULD REPAIR IT, NOT JUST REMOVE THE FEATURE. IS THERE ANY REPAIR INSTEAD OF REMOVAL? IF NOT HOW DO YOU COMPENSATE OWNERS FOR THE LOSS OF FUNCTIONALITY OF THE HEATED WINDSHIELD SYSTEM. I LIVE IN THE NORTHEAST AND USE IT OCCASIONALLY IN THE WINTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450091March 2, 2012
STEERING
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE WHEN THEY DETECTED THAT THE POWER STEERING HOSE WAS CRACKED AND CAUSED THE POWER STEERING FLUID TO LEAK. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER WAS 06V105000 (STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS) BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449162February 24, 2012
AIR BAGS
DAMAGE WAS EXTENSIVE ENOUGH TO TOTAL OUT THE CAR, BUT AIR BAGS NEVER DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10447068February 7, 2012
ELECTRONIC STABILITY CONTROL (ESC)
BRAKING SYSTEM CAME ON DURING DRY CONDITIONS WITHOUT APPLYING THE BRAKES. THIS HAPPENED FOUR TIMES WITHIN THE SAME MONTH. CAR VEERED TO THE RIGHT TWICE AND THE NEXT TIME THE FRONT OF THE CAR NOSE-DIVED. SUSPECT THAT THE STABILITY CONTROL IS CAUSING THE PROBLEM. NO CODES SHOW UP UNDER DIAGNOSTICS AT THE DEALERSHIP. DEALERSHIP CANNOT DO ANYTHING ELSE AT THIS TIME. AFRAID TO DRIVE THIS CAR BECAUSE OF THE CONDITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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