Buick Lucerne Complaints

943 consumer complaints on file.

#10489153December 18, 2012
STRUCTURE:BODY
HORIZONTAL EXTERIOR CHROME DOOR TRIMS LOOSE AT THE ENDS AT TIME OF PURCHASE AND HAVE WORSENED. TOOK CAR IN TO GM REPAIR FACILITY (DEALER) 3 TIMES WHO REPLACED THEM, BUT CONDITION ALWAYS RETURNED. WAS TOLD THAT IF I BROUGHT IT IN AGAIN FOR REPLACEMENT, IT WOULD HAPPEN AGAIN. CANNOT HAVE CAR WASHED BY A FACILITY THAT USES ROTATING BRUSHES SINCE THE BRUSHES WOULD PROBABLY TEAR OFF THE DOOR TRIMS AND DAMAGE THE EXTERIOR PAINT WITH THEM. HAVE TO WASH CAR BY HAND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489164December 18, 2012
SERVICE BRAKES, VEHICLE SPEED CONTROL
BRAKES LIGHTS WOULD COME ON BY THEMSELVES WHILE DRIVING OR WHILE PARKED WITHOUT DEPRESSING THE BRAKE PEDAL. ALSO CRUISE CONTROL WOULD BE DISABLED WITHOUT USING THE BRAKE OR ANY SWITCH TO DISABLE IT. TOOK IT TO A GM REPAIR FACILITY (DEALER) WHO RECALIBRATED THE BRAKE PEDAL SWITCH, BUT THE CONDITION RETURNED. TOOK IT TO AN INDEPENDENT REPAIR FACILITY WHO RECALIBRATED THE BRAKE PEDAL SENSOR. THAT INDEPENDENT REPAIR FACILITY THOUGHT THAT THE CRUISE CONTROL PROBLEM WAS RELATED TO THE BRAKE LIGHTS COMING ON BY THEMSELVES. HAZARD: SOMEONE DRIVING BEHIND COULD CONFUSE THE BRAKE LIGHTS COMING ON AS A SIGN THAT THE CAR WAS SUDDENLY STOPPING, WHICH MIGHT CAUSE THE CAR FOLLOWING TO SLAM ON THEIR BRAKES AND CAUSING AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489157December 18, 2012
STRUCTURE:BODY
INSIDE CENTER PILLAR (COLUMN BETWEEN FRONT AND REAR) TRIMS HAD GAPS WHERE TRIMS DIDN'T COVER THE OPENING. TOOK CAR TO A GM REPAIR FACILITY (DEALER) 4 TIMES. THEY INSTALLED CLIPS BUT STILL THERE IS A GAP ON ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489159December 18, 2012
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
WHILE DRIVING HOME AFTER PURCHASING THE CAR, THE ONSTAR SYSTEM KEPT STATING THAT WE WERE OFF COURSE (IT DIDN'T RECOGNIZE WHERE THE CAR WAS). ONSTAR ATTEMPTED TO REPAIR IT REMOTELY, WHICH DIDN'T WORK. TOOK CAR TO A GM REPAIR FACILITY (DEALER) WHO ATTEMPTED A REPAIR. AFTER THAT, ONSTAR WOULD OCCASIONALLY DIAL A NUMBER BY ITSELF USING THE BUILT IN CELL PHONE WITHOUT MY INITIATING THE CALL, AND ALSO WOULD HANG UP BY ITSELF WHILE I WAS TALKING TO AN ONSTAR REPRESENTATIVE. THE GM REPAIR FACILITY (DEALER) SAID THERE WAS NO PROBLEM, BUT ONSTAR VERIFIED THAT THEY CALLED THE DEALER AND ADVISED THEM THAT THERE WAS A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489169December 18, 2012
ELECTRICAL SYSTEM
THREE DOOR LOCKS CEASED WORKING AT VARIOUS TIMES REGARDLESS OF USING A KEY FOB OR THE SWITCH ON THE INSIDE OF THE DOOR. TWO WERE REPAIRED AT A GM REPAIR FACILITY (DEALER). THAT GM REPAIR FACILITY ATTEMPTED TO FIX THE 3RD ONE, BUT WAS UNSUCCESSFUL. IT IS AGGRAVATING TO HAVE TO LOOK AT ALL 4 DOORS EACH TIME THE CAR IS UNLOCKED OR LOCKED TO CHECK THE POSITION OF THE LOCK KNOB. HAZARD: IF THE DOOR WOULD NOT LOCK WHEN THE CAR IS LEFT PARKED, IT MIGHT BE EASILY BROKEN INTO, OR IF THE DOOR DIDN'T UNLOCK IN AN EMERGENCY, IT MIGHT TRAP SOMEONE INSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489155December 18, 2012
STRUCTURE:BODY
OUTSIDE DRIVER'S CHROME DOOR HANDLE PULLS OFF WHEN OPENING THE DOOR. TOOK IT TO A GM REPAIR FACILITY (DEALER) WHO REPLACED IT, BUT SAME PROBLEM RETURNED WITH THE NEW HANDLE. WAS TOLD BY AN EMPLOYEE AT A GM DEALER THAT THEY ARE AWARE OF THE PROBLEM WITH THE CHROME DOOR HANDLE. HAZARD: IF A THIEF PULLS ON THE HANDLE WHILE CAR IS IN A PARKING LOT, OR WHEN CAR IS STOPPED AT A TRAFFIC LIGHT, THE HANDLE WOULD COME OFF AND EXPOSE THE INNER WORKINGS OF THE LOCK, POSSIBLY ALLOWING THE DOOR TO BE OPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488361December 8, 2012
VISIBILITY
BOUGHT CAR WITH RAIN SENSITIVE WINDSHIELD WIPERS 7/09. REPLACED WINDSHIELD WITH RAIN SENSITIVE GLASS 7/10 DUE TO LARGE CRACK IN WINDSHIELD FROM A STONE OR ROCK. SEPT. 2010 I NOTED THAT THE AUTOMATIC WIPERS DIDN'T ALWAYS COME ON WHEN IT STARTED RAINING BUT I COULD MAKE THEM WORK MANUALLY IN THE HIGH SPEED SETTING ONLY. WHEN CAR IN FOR SERVICE AT GM DEALERSHIP, THEY COULD NOT REPLICATE THE PROBLEM, THEREFORE COULD NOT FIX IT. IN MARCH 2011, SERVICE TECH NOTED THAT WINDSHIELD GLASS WAS NOT STAMPED AS GM GLASS. SAID THEY COULD NOT CALL GM TECH SUPPORT OR CHECK THE SWITCH UNTIL WINDSHIELD IS REPLACED WITH OEM GLASS. I ELECTED NOT TO PURCHASE AS NEW WINDSHIELD AT THIS TIME. THE INTERMITTENT WIPER PROBLEM CONTINUED AND BECAME INCREASINGLY DANGEROUS IN ICE AND SNOW DRIVING. IN MARCH 2012 I HAD A NEW WINDSHIELD INSTALLED AT THE GM DEALERSHIP. THAT DID NOT CORRECT THE WIPER PROBLEM. TOOK CAR BACK TO DEALERSHIP AND THIS TIME THEY CALLED GM TECH SUPPORT AND WERE ADVISED TO REPLACE THE MOTOR, WHICH THEY DID. THE AUTOMATIC WIPERS WORKED CORRECTLY UNTIL OCT. 2012 WHEN I TOOK THE CAR IN FOR AN OIL CHANGE. I WAS ADVISED THAT MY WINDSHIELD WIPERS NEEDED REPLACED AND I TOLD THEM TO GO AHEAD AND DO IT. TWO DAYS LATER WHILE DRIVING IN THE RAIN, THE WIPERS AGAIN DIDN'T COME ON AUTOMATICALLY. AGAIN, I COULD MANUALLY SWIPE THE WINDSHIELD ON HIGH SPEED ONLY. IN NOV. 2012 I TOOK CAR BACK TO SERVICE DEPT AT DEALERSHIP AND THEY COULD NOT REPLICATE THE PROBLEM AS THE WIPERS WERE WORKING CORRECTLY ON THAT DAY. THEY SAID THEY COULD NOT CALL GM TECH SUPPORT FOR ADVICE. WHICH LEADS ME TO FEELING LIKE I'M DRIVING AN UNSAFE VEHICLE---NEVER KNOWING IF THE WIPERS ARE GOING TO WORK CORRECTLY..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487700December 7, 2012
POWER TRAIN
MY CAR'S TRANSMISSION DID NOT COME OUT OF PARK AT A LARGE GAS STATION. THE CAR COULD NOT BE MOVED BUY ANY MEANS. AFTER SEVERAL PHONE CALLS TO VARIOUS REPAIR SHOPS I WAS TOLD THAT THE BRAKE INTERLOCK PIN WOULD NOT RELEASE. I WAS TOLD THAT GM DID NOT BUILD AN OVERRIDE INTO THE SHIFTER. AFTER 1 PLUS HOURS OF TRYING THE PIN FINALLY RELEASED. BY NOT PUTTING THE CAR IN PARK I GOT THE CAR TO THE DEALERSHIP. THEY SAID THAT THE PART WAS SUPERSEDED TWICE. THE PART FAILED THREE TIMES BEFORE IT WAS REPAIRED. THE CAR COULD HAVE LOCKED UP IN A MORE DANGEROUS SITUATION THAN MINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487308December 4, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING 25 MPH AND TURNING INTO A PARKING LOT, SHE CRASHED INTO ANOTHER VEHICLE THAT WAS TRAVELING AT AN UNKNOWN SPEED. THE VEHICLE WAS DESTROYED HOWEVER, NONE OF THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED A FRACTURED BACK AND A SEPARATED, AND BROKEN KNEE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE AND CURRENT MILEAGE WAS 63,500. UPDATED 01/15/13*LJ THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED. UPDATED 1/23/2013 *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10486599November 30, 2012
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING WHEEL ABNORMALLY MOVED SIDE TO SIDE. THE VEHICLE THEN VEERED TO THE LEFT. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A CONCRETE BARRIER. THE CONTACT SUSTAINED INJURIES TO HIS HEAD, NECK, AND SHOULDER. THE CONTACT WAS ADVISED BY ANOTHER DRIVER THAT THE FRONT DRIVER'S SIDE WHEEL BUCKLED UNDER THE VEHICLE AND THE LEFT REAR WHEEL HAD COMPLETELY DETACHED FROM THE VEHICLE. THE CONTACT SOUGHT MEDICAL ATTENTION AFTER THE CRASH. THE POLICE ARRIVED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR SHOP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT AN INSPECTOR TO ASSESS THE VEHICLE. THE CONTACT STATED THAT THE INTERMEDIATE STEERING SHAFT WAS REPLACED ONE WEEK PRIOR TO THE CRASH. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000...UPDATED 01/23/13 *BF.. UPDATED 02/07/2013 *JS UPDATED 04-05-13 *BF UPDATED 04/18/13 UPDATED 05/16/13
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10484600November 14, 2012
WHEELS
TL* THE CONTACT OWNS 2006 BUICK LUCERNE. THE CONTACT STATED ALL FOURS WHEEL CHROME RIMS WERE FLAKING CAUSING THE TIRES TO DEFLATE. THE TIRE PRESSURE WARNING LIGHT CONTINUED TO ILLUMINATE INDICATING THERE WAS A FAILURE WITH THE TIRES. THE VEHICLE WAS NOT TAKEN TO THE DEALER, NOR THE MANUFACTURER NOTIFIED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483898November 9, 2012
WHEELS
LEFT REAR RIM, VALVE STEM AND TWO WHEEL WEIGHTS REPLACED. CHROME COMING OFF DUE TO POOR QUALITY. CAUSING FREQUENT BALANCING OF TIRES AND ADJUSTMENT OF WHEEL WEIGHTS. VIBRATION PROBLEMS SINCE 10/24/06. FEBRUARY 22, 2008, TECH REPLACED LEFT FRONT AND RIGHT REAR WHEEL FOR THE SAME PROBLEM. MAY 7, 2008, TECH REPLACED RIGHT FRONT WHEEL FROM PEELING CHROME. EXPERIENCING THE SAME PROBLEMS NOW. VIBRATION IN CAR AT 50 MPH. TIRES DO NOT STAY BALANCED DUE TO FLAKING OFF CHROME. TECHNICIAN WILL NOT ROTATE TIRES DUE TO SAFETY ISSUE. HAVE DOCUMENTATION, PICTURES AND STATEMENTS FROM TECHNICIAN AND GARAGE ATTENDANTS. BUICK COMPANY WILL DO NOTHING FOR US BECAUSE OUR WARRANTY HAS EXPIRED. RIMS SHOULD HAVE BEEN A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483409November 5, 2012
STEERING
OFF AND ON SCRAPING NOISE IN STEERING COLUMN WHEN TURNING RIGHT OR LEFT. USUALLY OCCURS IN COLD WEATHER AND DISAPPEARS AFTER DRIVING A SHORT DISTANCE. THE CAR OFTEN PULLS HARD TO THE RIGHT MAKING IT HARD TO KEEP ON THE ROAD. I HAVE TO KEEP ALERT SO IT DOES NOT CAUSE AN ACCIDENT. THE DASH LIGHTS HAVE A MIND OF THEIR OWN SOMETIMES THEY WORK AND MOST OF THE TIME THEY DON'T. I HAVE HAD THE CAR IN FOR REPAIR SEVERAL TIMES FOR BOTH ISSUES BUT WAS TOLD THEY CAN NOT DO ANYTHING AS IT DOESN'T MAKE A NOISE IN THE STEERING WHEN I BRING IT IN. ALSO THE DASH LIGHTS HAVE ALWAYS COME BACK ON AFTER I DRIVE THE 35 MILES TO THE DEALER WHERE I BOUGHT THE CAR. I HAVE A GM 1-YEAR OR 12,000 MILE WARRANTY ON THIS CAR IT WILL SOON EXPIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482715October 31, 2012
WHEELS
I TOOK MY VEHICLE IN FOR NEW TIRES, OVER THE NEXT FEW DAYS I NOTICED MY TIRE LOOSING AIR. WENT BACK TO DEALERSHIP AND THEY REMOVED THE TIRE TO FIND THE RIM HAD CORROSION ON THE INSIDE. THEY HAD TO GRIND OUT THE CORROSION TO SEE IF THEY COULD GET THE TIRE TO SEAL. I BELIEVE THIS WEAKENED THE RIM. I NOTIFIED GM AND THEY WANT TO COST SHARE THE SAME TYPE RIMS. I BELIEVE THESE RIMS HAVE DEFECTIVE METAL AND SAID I WAS NOT WILLING TO PUT THE SAME RIMS ON. THEY DECLINED FURTHER POSSIBILITIES. THIS VEHICLE HAS ALWAYS BEEN GARAGED. I FEEL OTHERS SHOULD B E NOTIFIED OF THIS PROBLEM. THANK YOU, ANY HELP WOULD BE GREATLY APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479402October 9, 2012
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER AND TRIED TO RESTART IT. THE VEHICLE RESTARTED AND FUNCTIONED PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 87,000. UPDATED 11/28/12*LJ THE CONSUMER STATED THE CONNECTING GROUNDS WERE CLEANED. UPDATED 12//03/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476931September 24, 2012
ENGINE
ENGINE MOUNT HAD TO BE REPLACED TWICE SINCE I HAVE OWNED THIS VEHICLE, THE FIRST IS LISTED ABOVE, THE SECOND TIME IS SEPT, 24, 2012 AND THE MILEAGE ON THE VEHICLE IS 31,000. THIS IS UNUSUAL AND MAKE ME WONDER IF THE PART IS DEFLECTIVE. A VEHICLE LESS THAN THREE YEAR OLD HAS TWO ENGINE MOUNTS REPLACE. THIS TO ME IS A SAFETY ISSUE, WHAT IF MORE THAN ONE BREAKS OR ALL OF THE ENGINE MOUNTS BREAK THEN THE ENGINE WILL FALL OUT OF THE VEHICLE WHICH IS UNSAFE. PLEASE INVESTIGATE TO SEE THAT THIS IS NOT A COMMON ISSUE WITH THE 2010 BUICK LUCERNE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475931September 19, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT THE FRONT LOWER CONTROL BUSHING WAS FRACTURED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000 AND THE CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474102September 6, 2012
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE EQUIPPED WITH UNIROYAL TIGER PAW TIRES SIZE (225/60/16). THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, THE VEHICLE BEGAN TO SHAKE. THE CONTACT THEN MERGED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS CONFIRMED THAT THE PASSENGER FRONT TIRE NEEDED TO BE REPLACED DUE TO TREAD SEPARATION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE DOT NUMBER AND FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE. ..UPDATED 10/03/12 *BF UPDATED 10/05/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470376August 13, 2012
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
THE BACK DOORS ON MY BUICK LUCERNE 2006 HAVE NOT UNLOCKED FOR OVER A MONTH. STRANGELY, ONE DAY I LEANED ON ONE DOOR FROM THE INSIDE AND IT UNLOCKED FOR A FEW HOURS AND THEN RELOCKED. I SEE MANY OTHER COMPLAINTS FOR THE SAME ISSUE ONLINE. THE DEALERS WERE NOT HELPFUL OR SYMPATHETIC AND CHARGED ME ONE HUNDRED DOLLARS TO DIAGNOSE THIS IN FIVE MINUTES, WITH A TWO GRAND ESTIMATE. IT IS UNSAFE FOR BACK SEATERS WHO CANNOT GET IN OR OUT SAFELY. THIS SHOULD BE ON A RECALL FROM GM RIGHT AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469550August 7, 2012
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT BOTH REAR DOORS HAD BECOME INOPERABLE. THE DEALER WAS CONTACTED WHO ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ATTEMPTED TO REACH THE MANUFACTURER. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THAT THE LOCKING MECHANISM FAILED AND NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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