Buick Lucerne Complaints

943 consumer complaints on file.

#10547978October 15, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LEFT HOME IN THE EVENING AND TURNED HEADLIGHTS ON. NOTED THE HIGHBEAMS WERE ON AND TRIED TO CHANGE TO LOWBEAMS, BUT HEADLIGHTS REMAINED ON HIGHBEAMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546718October 4, 2013
STEERING
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING 8 MPH, THE POWER STEERING ASSIST FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE HOWEVER, THEY DID REPLACE THE POWER STEERING PUMP AND THE STEERING GEAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT CORRECTED. THE FAILURE MILEAGE WAS 23,900 AND THE CURRENT MILEAGE WAS 24,000. ...UPDATED 11-18-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544655September 20, 2013
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT WHILE ENTERING THE VEHICLE, THE REAR DRIVER'S SIDE DOOR LOCKED INDEPENDENTLY AND COULD NOT BE UNLOCKED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE LATCHING MECHANISM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 119,000. UPDATED 12/23/13*LJ THE CONSUMER STATED THE DOORS COULD NOT BE OPENED FROM THE INSIDE OR OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544244September 18, 2013
WHEELS
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT ALL FOUR CHROME RIMS WERE FLAKING AND LEAKING. THE CONTACT STATED THAT THE TIRE PRESSURE WARNING LIGHT ILLUMINATED AND THE TIRES BECAME DEFLATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS ADVISED THAT THE RIMS NEEDED TO BE SCRAPED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542630September 9, 2013
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
I WAS DRIVING DOWN THE HIGHWAY AND FOR NO APPARENT REASON, MY SUNROOF EXPLODED AND SHATTERED INTO TINY PIECES. THE NOISE WAS LIKE A GUNSHOT AND GLASS CAME INTO THE CAR BECAUSE THE VISOR WAS OPEN AT THE TIME. I DID NOT LOSE CONTROL OF THE CAR, BUT THE NOISE DID CAUSE ME TO BE DISTRACTED AND DISORIENTED FOR A SHORT TIME. IF THERE HAD BEEN MORE TRAFFIC, IT MIGHT HAVE BEEN A LOT WORSE. I CAN NOT ATTRIBUTE THE EVENT TO ANY WEATHER CONDITION OR VEHICLE USE CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536540August 21, 2013
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION, SERVICE BRAKES
THE WARNING LIGHT CAME ON AND STATED SERVICE STABILITRAC AND THEN WENT OFF.TWO WEEKS LATER CAME ON AGAIN, AND WENT OFF.THE CAR BEGAN TO SHAKE AND VIBRATE AS BRAKES WERE APPLIED WHEN STOPPING.ABOUT A MONTH AFTER THAT THE TRACTION CONTROL LIGHT CAME ON AND THE CAR BEGAN APPLYING THE BRAKES AT A SPEED OF ABOUT 50 MILES PER HOUR AND MAKING A NOISE THAT WAS LOUD ENOUGH TO HEAR AS IT SOUNDED LIKE THE PRESSING OF THE BRAKES TO THE WHEEL HUBS.MY WIFE AND DAUGHTER AND I TURNED AROUND WENT BACK HOME AND PARKED THE CAR AND DROVE MY TRUCK TO VISIT OTHER FAMILY MEMBERS THAT DAY.TWO WEEKS LATER I TOOK THE BUICK 2006 LUCERNE TO HAVE A GM CERTIFIED MECH PUT IT ON THE DIAGNOSTIC MACHINE AND THE REPORTED THAT NOTHING SHOWED UP AS NEEDING REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536081August 19, 2013
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
MY CAR DROVE PERFECTLY FINE IN THE MORNING. EARLY AFTERNOON I WENT TO DRIVE THE CAR AND ALTHOUGH IT CRANKED, IT DID NOT AND WOULD NOT START. I TOOK IT THE DEALER WHO INFORMED ME THAT THE FUEL PUMP PULLED TOO MUCH AMPERAGE, CAUSING THE RELAY AND THE FUSE BOX TO BURN. HE STATED I WAS LUCKY THE CAR DID NOT CATCH ON FIRE. HE FURTHER ADVISED ME THAT I HAD TO CHANGE ALL THREE PARTS AT A COST OF OVER $1600!! I DID FURTHER RESEARCH AND DISCOVERED THAT THIS IS A KNOWN AND COMMON PROBLEM WITH THE 2008 BUICK LUCERNE. I AM AMAZED THAT I WAS NOT ADVISED OF THIS POTENTIAL LIFE THREATENING PROBLEM AND THAT EVEN WITH THE KNOWLEDGE, GM DID NOT ISSUE A RECALL. I HAVE ASKED GM TO PAY FOR THE FIXING OF THIS PROBLEM, BUT THUS FAR THERE HAS NOT BEEN ANY DECISION AS TO WHAT THEY WILL DO. I NEED GM TO FIRST PAY TO FIX THE PROBLEM, AND SECOND TO ISSUE A RECALL BEFORE SOMEONE GETS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534011August 7, 2013
STEERING
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS HE HEARD A WINDING NOISE AND UPON FURTHER INVESTIGATION NOTICED A LEAK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE POWER STEERING HOSE CONNECTORS HAD BEEN INADEQUATELY CRIMPED WHICH RESULTED IN A FLUID LEAK. THE CONTACT WAS INFORMED OF A RECALL FOR NHTSA CAMPAIGN NUMBER: 06V105000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT STATED THE VIN WAS NOT PART OF THE RECALL. THE VEHICLE WAS REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 51,193.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533016August 1, 2013
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE REAR PASSENGER DOORS OF THE CAR DO NOT OPEN. THE AUTOMATIC DOOR LOCKS HAVE FAILED TO WORK. THE MECHANISM DESIGN HAS FAILED BECAUSE THE MANUAL DOOR LOCK RELEASES DO NOT WORK. IT IS IMPOSSIBLE TO EXIT (OR ENTER) THE CAR FROM THE BACKSEAT. THE REAR DOORS ON BOTH SIDES OF THE CAR DO NOT OPEN. THERE HAS BEEN NO ACCIDENT AND THERE HAS NEVER BEEN ANY PRIOR DAMAGE. SINCE MORE THAN TWO PEOPLE OFTEN RIDE IN THIS VEHICLE, THIS IS AN EXTREME SAFETY HAZARD BECAUSE IT IS IMPOSSIBLE TO ACCESS THE BACK SEAT OF THE CAR (ESPECIALLY IN AN EMERGENCY) UNLESS REACHING OVER THE FRONT SEAT FROM INSIDE THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532658July 30, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, HE MANEUVERED TO AVOID CRASHING INTO AN ANIMAL AND CRASHED INTO A DITCH, ROLLING OVER BEFORE STOPPING IN AN UPRIGHT POSITION. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUFFERED FROM MAJOR INJURIES TO THE ARM AND ADDITIONAL UNKNOWN INJURIES. THE VEHICLE WAS DESTROYED AND WAS NOT INSPECTED FOR THE CAUSE OF THE AIR BAG FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 58,000. UPDATED 09/05/13*LJ
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10532287July 29, 2013
VISIBILITY/WIPER, WHEELS, TIRES
THE WIPER PUMP STOPPED WORKING OUT OF NO WHERE AND THE TIRES KEEP LOSING AIR IN THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525035July 15, 2013
WHEELS, TIRES
OWNER PUT NEW GOODYEAR ASSURANCE TIRES ON THE VEHICLE ON 12/31/10 AT A GOODYEAR DEALERSHIP. IN SPRING 2013 ALL FOUR TIRES STARTED LOSING AIR, AND THE LOW TIRE PRESSURE LIGHT ON THE DASH ILLUMINATED. THE OWNER BROUGHT THE CAR BACK TO THE GOODYEAR DEALER, WHO STATED THAT THE TIRES ARE FINE, BUT THAT THE OEM CHROME WHEELS ARE DEGRADING, CAUSING SMALL GAPS FOR THE AIR TO LEAK OUT. NOW IN SUMMER 2013 THE AIR LEAKS OUT SO QUICKLY THAT THE LOW TIRE PRESSURE LIGHTS COME ON IN LESS THAN ONE WEEK AFTER A COMPLETE REFILLING. THE GOODYEAR DEALER STATES THAT THE ONLY WAY TO FIX THIS PROBLEM WILL BE TO REPLACE THE WHEELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524251July 10, 2013
STRUCTURE:BODY:DOOR
BACK DOOR WILL NOT OPEN INSIDE OR OUT SIDE JUST STOPPED WORKING !!!SOME ONE COULD GET STUCK IN THE BACK BECAUSE DOOR WILL NOT OPEN SAFETY ISSUE !!!!!!!! I WAS TOLD GM WAS TOLD ABOUT THIS PROBLEM AND HAD NO RECALL BECAUSE IM NOT THE ONLY PERSON THIS HAS HAPPENED TOO !!!! THIS IS NOT FAIR ITS A SAFETY ISSUE THAT SHOULD OF BEEN FIXED WITH A RECALL !!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523874July 9, 2013
VISIBILITY/WIPER, SUSPENSION
I WAS STOPPED WITH ENGINE RUNNING AND AIR CONDITIONER FAN ON HIGH. I TURNED THE WIPERS ON TO CLEAN WINDSHIELD. IMMEDIATELY I WAS OVERCOME WITH EXTREME BURNING IN MY EYES I COULD NOT OPEN THEM. I REACHED FOR DOOR HANDLE AND GOT OUT. I WAS IN A PANIC, HAVING NO IDEA WHAT HAPPENED. I ASKED 2 PEOPLE FOR HELP,THE SECOND PERSON CAME TO MY CAR AND WE SEARCHED CAR FOR SOMETHING BURNING AND FOUND NOTHING. I WAS AFRAID TO GET BACK INTO MY CAR.I HAVE NEVER EXPERIENCED A BURNING IN MY EYES AS THIS. I FELT HELPLESS BECAUSE NO ONE WITNESSED THIS FREAK INCIDENT. FINALLY I USED WET PAPER TOWELS AND COVERED ALL THE AC VENTS AND DROVE HOME IN FEAR THAT IT WAS GOING TO HAPPEN AGAIN. THERE IS NO DOUBT WHAT SO EVER IF I WAS DRIVING WHEN THIS HAPPENED I WOULD OF CRASHED. I COULD NOT SEE. WHEN TUBING BROKE THE FLUID LANDED ON A HOT ENGINE PAET AND THE WATER EVAPORATED AND THE METHANOL VAPORS CAME THROUGH THE AC VENTS DIRECTLY INTO MY FACE. THE BUICK DEALER DIDN'T MENTION OR DISCUSS THIS PLASTIC TUBING BE REPLACED. HE JUST PUT A PIECE OF RUBBER TO HOLD THE ENDS OF BROKEN PLASTIC TUBING. IM VERY UNCOMFORTABLE USING WIPERS NOW BECAUSE AS I MENTIONED IF IT WERE TO HAPPEN WHILE DRIVING I MIGHT AS WELL BE BLIND. I WANT TO KNOW IF THE TUBING IS NOT SUPPOSE TO EVER BREAK AND MORE SO, WHY DID IT COME THROUGH THE AC VENTS THAT WAS ON HIGH.? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523429July 6, 2013
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF DRAIN SYSTEM FAILED, CAUSING THE INTERIOR OF THE VEHICLE TO FLOOD. INITIAL DAMAGE WAS REPAIRED UNDER WARRANTY. PROBLEM HAS RECURRED, ON 7/3/13 AT 86,000 MILES, CAUSING FLOODING TO THE INTERIOR OF THE VEHICLE. SAID PROBLEM IS A DANGER TO HEALTH AND SAFETY DUE TO MOLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523433July 6, 2013
WHEELS
THERE IS A SLOW LEAK OF AIR FROM 2 OF THE 4 THE ALUMINUM ALLOYS WHEELS. THE WHEELS ARE ORIGINAL EQUIPMENT ON THE CAR. ALSO THESE 2 WHEELS HAVE CHROME FLAKING OFF. THIS SHOULD BE A RECALL OR COVERED ON WARRENTY BECAUSE IT IS VERY LIKELY A MANUFACTURING OR MATERIAL DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523251July 5, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT WHILE ENTERING THE VEHICLE, THE DRIVER'S SIDE DOOR HANDLE DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521214June 22, 2013
AIR BAGS, STRUCTURE:BODY
WAS STOPPED IN A TRAFFIC JAM ON THE HWY WHEN A FULL SIZE VAN RAN INTO THE REAR OF MY CAR PUSHING MY CAR INTO THE CAR IN FRONT OF ME. THERE WAS DAMAGE TO THE REAR AND FRONT OF MY CAR. THE AIRBAGS DIDN'T DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10516081June 10, 2013
AIR BAGS
SEAT BELT AND AIRBAG LIGHT CAME ON AND THEN I GOT A MESSAGE TO SERVICE AIR BAGS. CAR HAS BEEN MAKING A NOISE IN STEERING COLUMN AND ALSO A CLUNK AT TIMES IN STEERING COLUMN. I AM WONDERING IF AIR BAGS WILL WORK IN A CRASH? SERVICE AIR BAG MESSAGE GONE NOW ALONG WITH THE LIGHT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515246June 3, 2013
TIRES
LETTER FROM CONGRESSMAN MURPHY ON BEHALF OF CONSTITUENT REGARDING TIRE DELAMINATION AND MAJOR DAMAGE TO THE LEFT REAR QUARTER PANEL OF THE VEHICLE. (SEND RESPOND TO STUART OFFICE) *SMD THE CONSUMER STATED THE LEFT REAR TIRE BLEW OUT. ROAD SIDE ASSISTANCE INFORMED THE CONSUMER, THE TIRE WAS DELAMINATED, WHICH CAUSED DAMAGE TO THE LEFT REAR QUARTER PANEL AND THE BUMPER ON THE VEHICLE...UPDATED 09-26-13 *BF SEVERAL MONTH LATER, THE RIGHT REAR AND TWO FRONT TIRES WERE ALSO DELAMINATED. UPDATED 10/21/13 UPDATED 12/5/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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