Buick Encore Complaints

604 consumer complaints on file.

#11417785May 19, 2021
ENGINE AND ENGINE COOLING
THE CONTACT OWNS A 2016 BUICK ENCORE. THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE INADVERTENTLY DECELERATED TO 10 MPH. THE THERE WAS WHITE SMOKE COMING FROM THE EXHAUST TIP. THE CONTACT DROVE THE VEHICLE TO A SERVICE STATION AND THEN HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC FOR THE VEHICLE TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TURBO CHARGER WAS DEFECTIVE AND THERE WAS ENGINE OIL IN THE CATALYTIC CONVERTER. THE TURBO CHARGER AND CATALYTIC CONVERTER WERE REPLACED HOWEVER, THE FAILURE RECURRED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE MECHANIC FOUND A MISFIRE ON CYLINDER #3 AND TURBO CHARGER AS WELL AS CATALYTIC CONVERTER WERE FULL OF OIL . ADDITIONALLY, THERE WAS NOT ENOUGH COMPRESSION ON THE ENGINE. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417580May 18, 2021
STEERING, ELECTRICAL SYSTEM
The contact owns a 2015 BUICK ENCORE. The contact stated that whenever the vehicle was placed in reverse the vehicle felt as if the tires were dragging. When the steering wheel was being turned in any direction, the vehicle would show signs of hesitation before turning. The contact stated that the failures were related to TSB number: 10161933 (ELECTRICAL SYSTEM), 10139246 (ELECTRICAL SYSTEM AND STEERING), 18NA049. The contact had taken the vehicle to the local dealer who stated that the rear differential had failed and the failure was caused by the issues mentioned in the TSB’s mentioned above. The vehicle was not yet repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417542May 17, 2021
ELECTRICAL SYSTEM
This car has the engine shutoff feature when stopped. My wife was waiting in the left turn lane of a major street with three lanes on her side plus two left turning lanes. Due to the busy intersection the wait for a green light is long, perhaps three minutes. The engine shut off and would not restart when she released the brake pedal. Also, almost everything electrical was inoperable, including the interior door release. My wife and granddaughter were temporarily trapped inside the vehicle. She tried the door handle, tried to put down the windows, tried to unlock the car with the keyless remote but nothing would work, she was trapped. After several attempts of trying to restart the car and hitting the unlock button on the keyless entry the doors finally unlocked. The mechanical issue turned out to be a bad car battery; it had shorted out. The safety issue is when the battery dies most components are inoperable, including the interior door release. The dealer said this is the way the car works. If an Encore were to catch fire and the electrical system gets disabled, occupants would be trapped in the car. I think it is a design flaw for the doors to not open when the battery is dead. This should be easy to replicate. Unhook the car battery. Place someone in the car and have them lock the doors. Have the person try to exit the vehicle. In hindsight, the problem was going on for some time. My wife noticed the car taking longer times to restart after shutoff. The day before this incident she was at another long traffic light where the vehicle did not start on its own but the first manual try to restart started the vehicle. I believe this was due to the car battery slowing dying. The car has not been inspected for this as the dealer said the car is working as designed. The Buick dealer replaced the car battery under warranty. One thing I wish I brought to their attention but did not is the fact that no warning light came on indicating a weak car battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415263May 5, 2021
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2015 BUICK ENCORE. THE CONTACT STATED THAT WHILE STOPPED ON AN INCLINE, THE TRANSMISSION SLIPPED OUT OF GEAR AND ROLLED BACKWARDS AFTER RELEASING THE BRAKE PEDAL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO LOVE BUICK GMC (736 SATURN PKWY, COLUMBIA, SC 29212) AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS A KNOWN ISSUE HOWEVER, THERE WAS NO RECALL ON THE VIN FOR THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414325April 28, 2021
AIR BAGS
I WAS AT A STANDSTILL WAITING ON TRAFFIC TO PASS TO MAKE A LEFT TURN. I WAS REAR ENDED AND IT CAUSED ME TO GO INTO SOMEONE'S YARD AND HIT THEIR CAR AS WELL. MY AIRBAGS DID NOT DEPLOY DURING THIS ACCIDENT. THE IMPACT WAS ENOUGH TO SEND ME DOWN THE STREET INTO SOMEONE'S YARD BUT NOT ENOUGH TO DEPLOY MY AIRBAGS?
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11413691April 24, 2021
ENGINE, POWER TRAIN
BUZZING HEARD WHEN I PRESSED ON ACCELERATING PEDAL. HEARD A POP, THEN IT WOULD NOT ACCELERATE AND SMOKED OUT TAIL PIPE. ENGINE LIGHT AND OIL LIGHTS BOTH TURNED ON. VEHICLE WAS IN MOTION WHEN IT OCCURRED . I PARKED SHORTLY AFTER INCIDENT AND HAD CAR TOWED TO FIRESTONE NEXT MORNING. JEFF SAID ENGINE BLEW AND RECOMMENDED DEALER POWERTRAIN WARRANTY TO FIX. TURBO BLEW WHICH BLEW ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412754April 18, 2021
ENGINE, FUEL/PROPULSION SYSTEM
MY CHECK ENGINE LIGHT CAME ON, AND THE BEHICLE HAS BEEN DRIVING ROUGHER. IT JOLTS FORWARD WHEN YOU TAKE YOUR FOOT OFF THE BRAKE FROM A FULL STOP, MORE THAN NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406152April 2, 2021
ENGINE, STEERING, WHEELS
I GOT ONTO THE 91 FREEWAY HEADING EAST FROM THE LONG BEACH BLVD ENTRANCE. WHEN DOING THE TURN ONTO THE FREEWAY (U) THE STEERING WHEEL LOCKED/CAR SHIFTED AND BOTH THE ENGINE LIGHT AND TRACTION CONTROL LIGHT TURNED ON. CAR WAS SHAKEY WHOLE TIME UNTIL I PULLED OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405099March 27, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
2/2017- PURCHASED NEW 2016 BUICK ENCORE AT HONOLULU GMC IN FIRST 2 YEARS- DEALERSHIP REPLACED 4 BATTERIES I HAVE ALL STOCK ITEMS I HAVEN'T ADDED/UPGRADED ANYTHING ON THE VEHICLE THEY SAID I HAD NO WARRANTY AFTER 50,000 MILES WHICH WAS A LIE AFTER HAVING TO REPLACE THE BATTERY 2 MORE TIMES AND WATER PUMP ONCE SUCCESSFULLY AND NOT AT THEIR DEALERSHIP. 1/2021 I FOUND THE ORIGINAL PURCHASE PAPERS, WHILE DEEP CLEANING CAR BEFORE TAKING IN TO BE FIXED ELSEWHERE AND THEN GMC ADMITTED I HAD AN EXTENDED WARRANTY. DUE TO LONG WAIT TIMES NEAREST APPOINTMENT IN 2/2021. 2/2021 TOOK TO FIX A/C BLOWING WARM, ENGINE LACK OF AND LOSING POWER (WHICH WE TOOK IN FOR THIS BEFORE AND THEY SAID NOTHINGS WRONG JUST NEEDED AN OIL CHANGE OR SOMETHING, GOTTA FIND PAPERWORK FOR THAT REPAIR TO BE SURE) AND PARASITIC BATTERY TEST THEY DIDN'T DO THE BATTERY TEST (OF COURSE THEY DIDN'T) THEY FIXED THE A/C BUT INSTEAD OF USING THE WARRANTY, CHARGED ME A HIGHER DIAGNOSIS FEE AND NEVER FILED THE CLAIM, SAID THE ENGINE WAS DUE TO SUBPAR SPARK PLUGS WE TOOK BACK OUR CAR AND REPLACED SPARK PLUGS WITH DENSO. THERE WAS STILL THE SAME PROBLEMS. 3/23/2021 NOW THEY'RE SAYING CYLINDER 1 AND 3 SPARK PLUGS ARE STUCK WANT TO CHARGE $2500 FOR FULL FIX, WARRANTY WILL COVER $1300, BALANCE IS FOR GASKETS AND LIQUID REFILL. NOTE: NO ONE CHANGES THE SETTINGS IN A TORQUE WRENCH IN THE MIDDLE OF DOING SPARK PLUGS. HOW IS IT ONLY 2 ARE SEIZED? THEY'RE LYING I NEED A LAWYERS HELP PUTTING THIS HERE IN CASE ANY ONE ELSE HAD SIMILAR. MULTIPLE OTHER ISSUES IN BETWEEN THESE. I HAVE VIDEO RECORDINGS OF SOME OF THESE INSTANCES AND PAPERWORK FOR EACH REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403651March 18, 2021
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I WAS DRIVING ON A 70MPH HIGHWAY. WENT TO PASS SLOWER VEHICLE. THE CAR DID NOT REACT TO THE ACCELERATOR. IN FACT IT SLOWED DOWN WITH THE ENGINE TRYING TO REV UP. LUCKILY, THERE WERE NO OTHER VEHICLES TRYING TO PASS AT THE SAME TIME BECAUSE I HAD TO DROP BACK. CAR IS CURRENTLY AT A BUICK DEALERSHIP FOR ENGINE PROPULSION REPAIR. DO NOT HAVE COMPLETE ESTIMATE FOR REPAIR YET. WAS TOLD COULD BE APPROX $2300. ONE YEAR EARLIER, AT 50000 MILES HAD SIMILAR ACCELERATION PROBLEMS BECAUSE OF CATALYST CONVERTER. THE CATALYST CONVERTER WAS REPLACED UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400189March 10, 2021
AIR BAGS
DRIVER AIRBAG LIGHT STAYS ON .THIS IS THE 4TH TIME I HAVE HAD THIS PROBLEM SINCE IPURCHASED THIS VEHICLE ON APRIL 2017. HAD IT SERVICED THE FIRST THREE TIMES BUT NOW THE WARRENTY IS OUT AND HERE I AM AGAIN WITH THE AIR BAG LIGHT ON. THIS HAS BEEN VERY FRUSTRATING AND SHOULD NOT BE HAPPENING SO OFTEN. NOW I AM LEFT HAVING TO PAY SOMEONE TO FIX THIS AGAIN !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398316February 28, 2021
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
WHILE DRIVING DOWN THE ROAD THE VEHICLE TURNS ITSELF OFF. HEADLIGHTS GO OFF AND THERE IS NO CONTROL OF THE VEHICLE. SOMETIMES THE VEHICLE WILL CRANK ITSELF WITHOUT TOUCHING THE START BUTTON. SOMETIMES SEVERAL TIMES BEFORE IT WILL REMAIN ON LONG ENOUGH TO START DRIVING AGAIN. IT IS VERY DANGEROUS TO DRIVE BECAUSE YOU HAVE NO CONTROL OVER THE VEHICLE AT THE TIME OF ENGINE SHUTDOWN. IT DOESN'T MATTER IF IT IS HIGHWAY SPEEDS OR IN TOWN. TONIGHT IT TOOK OVER 2 HOURS TO TRAVEL A NORMAL 20 MINUTE DRIVE. IT ALL STARTED 27 FEB 21 AND TODAY (28 FEB 21) IT IS PROGRESSIVELY GETTING WORSE. MOST OF THE TIMES THAT IT HAPPENS A BELL WILL DING 4 TIMES AND RIGHT AFTER THE BELL CHIMES THE ENGINE IMMEDIATELY SHUTS OFF. ALL LIGHTS EXTINGUISH, IT LOSES STEERING CONTROL AND BRAKES ARE MINIMIZED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397674February 24, 2021
AIR BAGS
I AM GETTING CONTINUOUS EMAILS SAYING THAT THERE HAS BEEN AN ISSUE DETECTED WITH MY AIRBAGS. THE AIRBAG LIGHT WILL SPORADICALLY COME ON, AND WHEN SOMEONE IS IN THE PASSENGER SEAT THE AIRBAGS DO NOT ALWAYS TURN ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395306February 8, 2021
SERVICE BRAKES, ENGINE
WHEN STEPPING ON THE BRAKE MY CAR JUMPS AND STALLS. CHECK ENGINE LIGHT IS ON. THIS IS 3 THIRD TIME IT HAS HAPPENED IN NOT EVEN A YEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389714January 25, 2021
ENGINE, POWER TRAIN
WITH ESTIMATING MY MONTHS OVER A SPAN OF 4 MONTHS I HAD MY TURBO CHARGER REPLACEDBECAUSE IT HAD GONE BAD. I WAS OUT OF TOWN THE LIGHT CAME ON. AND WHEN I RETURN I TOOK IT TO THE SHOP THEY DIAGNOSE IT AND SAID IT WAS A TURBO CHARGER. I HAD AN EXTENDED WARRANTY ON THE CAR SO THEY REPLACE THE TURBO CHARGER WITH NO PROBLEMS GIVE ME A RENTAL WITH NO PROBLEMS EVERYTHING WAS COVERED.. AND A MONTH AND A HALF LATER MY ENGINE LIGHT CAME ON AND I REPLACED THE PURGE VALVE ANOTHER MONTH OR SO LATER THE ENGINE LIGHT CAME BACK ON AND IT WAS A TURBO CHARGER GONE BAD AGAIN. IT TOOK ABOUT WEEK TO FIND OUT WHY THE TURBO CHARGE WENT BAD. THEY FINALLY SAID IT HAD SOMETHING TO DO WITH THE RETURN AND SUPPLY LINE LIKE THERE WAS NO LUBRICATION COMING THROUGH A HOSE TTHAT RUNS TO THE TURBO CHARGE. THIS IS THE ONLY PLACE THAT I'VE HAD MY OIL CHANGE SINCE I BOUGHT THE CAR FROM KING CADILLAC BUICK GMC. I WENT ONE OTHER PLACE ONE OTHER TIME AND THAT WAS IT.I WONDER WHY THEY DID NOT CHECK THE SUPPLY LINE WHEN THEY CHANGE THE TURBOCHARGER THE FIRST TIME IS THAT NOT A PART OF CHANGING THE TURBO CHARGE. I WAS TOLD THAT THEY HAVE SEEN THIS ISSUE BEFORE BUT NOT A LOT.WHEN THIS FIRST HAPPENED I WAS ON INTERSTATE 40 ON MY WAY TO WAS TO SALEM NORTH CAROLINA. AND I NOTICED A DECLINE WHEN I WENT TO CELEBRATE ON THE GAS. WHEN IT HAPPENED THE SECOND TIME I WAS RIDING TO CHURCH HERE IN MY HOMETOWN AND THE ENGINE LIGHT CAME ON AND JUST RIDING AROUND HELL IS AS IF THE CAR DID NOT WANT TO GO LIKE I WOULD GIVE IT TO GAS AND IT WOULD HESITATE OR NOT WANT TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388856January 19, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2018 BUICK ENCORE. THE CONTACT STATED WHILE DRIVING 55 MPH, THE FRONT END OF THE VEHICLE STARTED TO SHAKE AND SHUDDER. THE CONTACT STATED THAT THE STEERING WHEEL TO CEASED AND THE VEHICLE LOSS MOTIVE POWER AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO MARK PORTER CHEVROLET BUICK GMC (42411 CHARLES CHANCEY DRIVE, POMEROY, OH 45769). AN UNKNOWN MODULE WAS REPLACED AND THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,132.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387410January 10, 2021
AIR BAGS
MY PASSENGER SIDE AIRBAG LIGHT COMES ON THE DASHBOARD TELLING ME THAT MY PASSENGER SIDE AIRBAG IS OFF EVEN WITH SOMEONE SITTING IN THE SEAT. I TESTED IT WITH MY BOYFRIEND SITTING IN THE SEAT HOLDING OUR 40LB DOG. COMBINED, THEY WEIGH OVER 200LBS AND THEN LIGHT ON MY DASHBOARD STILL SAYS THE PASSENGER SIDE AIRBAG IS OFF. THE VEHICLE WAS NOT IN MOTION. IT WAS TURNED ON ASKED PARKED IN THE DRIVEWAY. I TESTED IT WHILE DRIVING ON A PRIVATE ROAD AT 35MPH AND THE LIGHT STAYS ON WHILE THE CAR IS IN MOTION AND WHILE PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386321January 3, 2021
SERVICE BRAKES, VEHICLE SPEED CONTROL, SUSPENSION
I HAD PURCHASED A 2015 BUICK ENCORE VEHICLE ON MARCH 03, 2020, THAT HAD A "NOT FOR SALE" YELLOW STICKER ON THE WINDSHIELD. I HAD NOTICE THAT THE VEHICLE MADE A THUMPING SOUND UNDER THE HOOD ON THE DRIVER SIDE WHEN RIDING ON THE HIGHWAY. I TOOK IT TO JOHNNY LONDOFF SERVICE DEPT., BUT WAS TOLD THAT NOTHING WAS WRONG WITH IT. IN ADDITION, TO NOTICING THAT THE VEHICLE WOULD ROLL BACKWARDS ON THE SMALLEST OF INCLINE. AS TIME WENT ON THE VEHICLE WOULD ROLL BACK, THEN ROLL FORWARD ON LEVELED GROUNDS WHEN I WOULD TAKE MY FOOT OFF OF THE BRAKE PEDAL. I TOOK THE VEHICLE BACK TO JOHNNY LONDOFF SERVICE DEPT., AND AGAIN WAS TOLD THAT NOTHING WAS WRONG WITH THE VEHICLE. I TOOK IT TO TELLE TIRES AND AUTO CENTER AND FOUND THAT THE SUSPENSION WAS WORN OUT ON THE FRONT AND BACK OF THE VEHICLE, WITH STRUTS AND SPARK PLUGS NEEDED. THIS VEHICLE ROLLS BACK WHEN SITTING AT A TRAFFIC LIGHT, AT, IN LINE AT A FAST FOOD DRIVE THROUGH, AND JUST EVERYDAY DRIVING. JOHNNY LONDOFF SHOULD HAVE FIXED THE DAMAGES AND/OR REPAIRS NEEDED BEFORE SELLING ME THE VEHICLE. I WOULD NOT RECOMMEND BUYING A VEHICLE OR DOING BUSINESS WITH THEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384992December 26, 2020
ELECTRICAL SYSTEM, POWER TRAIN, VISIBILITY/WIPER
THE VEHICLE STARTED MAKING NOISES AND THE INSTRUMENT PANEL AND SCREEN WENT OUT. THE VEHICLE WAS DRIVABLE, BUT THE ENTIRE INSTRUMENT PANEL WAS OUT. RADIO STOPPED WORKING, MY SCREEN WENT DARK AND THE BACKUP CAMERA DIDN'T WORK. THE FIRST TIME THIS HAPPENED THE VEHICLE WAS STATIONARY AND THE SECOND IT OCCURRED WHILE BACKING OUT A PARKING SPOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384889December 24, 2020
SUSPENSION, UNKNOWN OR OTHER
THE STABLITRAK LIGHT CAME ON AND VEHICLE HAS A THROBBING COMING FROM REAR OF VEHICLE, TAKING VEHICLE INTO HAVE CHECKED AS WHEN YOU APPLY BRAKES IT IS FELT. THE THROBBING ALSO HAPPENS WHEN VEHICLE IS STATIONARY AND DEALER ADVISED NOT TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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