Buick Encore Complaints

604 consumer complaints on file.

#11441607November 24, 2021
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES:SIDEWALL
Tire suddenly developed a large bubble after about 18,000 miles of driving from new. Tire came new from manufacturer of my 2020 Buick Encore. I didn't hot any thing with this tire that could have contributed to the bublle. I think its a manufacturing defect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441171November 21, 2021
AIR BAGS, UNKNOWN OR OTHER
The airbags is displaying OFF despite who is sitting on it. It's been going on for about a year since start of COVID and it isn't turning ON. Also, the backup camera is not working properly and suddenly displaying very dark and not showing up properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438060October 25, 2021
ENGINE, ELECTRICAL SYSTEM
In reference to this vehicle, I purchased this car from Burns Honda in February 2020. I replaced the battery less than a year of having this car. I then had my engine light come on and my car was skipping, it completely stopped while driving. Several times, it jumped when I would go over 65 MPH. I took it to the dealership that same night and they continued to tell me nothing was wrong with it. I have had electrical issues along with that. After back and forth for several days with Buick, they finally replaced the transmission. Fast forward to October of 2021, my engine light continues to go off and on and my car has been jumping on me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437372October 19, 2021
POWER TRAIN
The contact owns a 2019 Buick Encore. The contact stated while the vehicle was in the park with the engine running, the contact felt a bump from the vehicle and the vehicle began to slowly move forward. The contact depressed on the brake pedal very hard for the vehicle to stop. The contact stated that the failure recurred several times afterward. The vehicle was taken to the local dealer who diagnosed that the cogwheel in the transmission had failed and the transmission failed to lock in place while parked. The dealer informed the contact that there was no fix for the failure. The contact was informed that the repair part was the same part that was already installed in the vehicle and could cause another failure in the transmission. The vehicle was not repaired. The manufacturer was not made aware of the failure. The VIN was not available. The failure mileage was approximately 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435937October 7, 2021
ELECTRICAL SYSTEM
The contact owns a 2015 Buick Encore. The contact stated while driving the computer shut down without warning. The vehicle was towed to the local dealer who stated they were unable to duplicate the failure due to the computer shutting down. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The contact was concerned about being involved in a crash due to an unsafe vehicle. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434883September 29, 2021
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
The contact owns a 2018 Buick Encore. The contact stated while driving at various speeds, the check engine warning light would illuminate as the average miles per gallon decreased. The vehicle was taken to the dealer who stated that the clamps for the turbo hoses were loose. The clamps and hoses were realigned and tightened. The contact stated that the failure recurred 2 months later. The vehicle was taken back to the dealer and the same diagnosis along with a red thread failure. The clamps were realigned and tightened again. The contact stated that the air filter hose was also loose. The manufacturer was not made aware of the failure. The approximate failure mileage was 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433604September 20, 2021
ELECTRICAL SYSTEM
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The windshield wipers stop and or turn on intermittently. They have stopped in the middle of a rainstorm on more than one occasion and they have turned on while just driving normally without any of the controls being touched. 2. How was your safety or the safety of others put at risk? My safety is put at risk anytime I am driving my vehicle in the rain (it rains heavily and a lot where I live). My visibility has been suddenly reduced to zero during highway travel requiring me to put on my hazard lights and attempt to pull off to the side of the road if I dare to try crossing lanes without being able to see. 3. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? On Friday 24 Sep 2021 the car will be inspected by a certified Buick mechanic. 4. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There are no warning lights or any other symptoms present, however, the audio on the right side of the car has stopped working but I am not sure if they issues are related.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433628September 20, 2021
POWER TRAIN
Turbo failure on car caused lack of power to the vehicle when accelerating
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432136September 8, 2021
SUSPENSION:REAR:AXLE:SPINDLE, STRUCTURE:BODY
The contact owns a 2015 Buick Encore. The contact stated that while their son was driving at approximately 30 mph when they suddenly heard a booming sound from underneath the body of the vehicle. The contact stated that the vehicle then suddenly gear towards the right and the driver had lost control of the vehicle. The vehicle then crashed into another nearby vehicle which caused the vehicle to flip upside down. The air bags did deploy. A police incident report was filed. There were injuries to their hands, shoulders and back that required medical attention. The vehicle was towed however had not been decided to be deemed totaled as of yet. The contact stated that when a family member who was a licensed contractor in welding examined the vehicle they noticed the axle may have not been welded with appropriate material due to noticing that the material welding axle itself had deteriorated and began to detach from the axle. The contact was concerned that the failure could have resulted in a fatality had the driver been driving at higher speeds. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 108,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11430872August 28, 2021
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
Twice I was driving my car going about 35-45 mikes an hour. My car started to shake along with a loud humming sound. I lost my power steering and brakes. The over drive light was flashing both on the right under radio and on the dash. The RPMs started racing as well one time for sure. I was able to get to the side of the road and hit the emergency brake at the same time put it into park. I was so scared. I waited a few minutes turned it back on and drove around a parking lot before I ventured home.The second time I was close to home and drove it home 10 miles an hour. Since then I am extremely scared to drive my car. Being a nurse I NEED MY CAR. I took it to Sterling Buick in Venice. They ran a diagnostic test and it showed nothing. They drove it and of course it did not do it. There suggestion was for me to trade it in. They charged me and sent me on my way. They fixed something with my AC. When I droved the car days later my fiance called to tell me that there was something now leaking from the bottom of my car and took pictures of the brown pink color fluid dripping from undermeath the car. I called Buick. They suggested they would give me On Star for 6 months!!! REALLY!!! I they want to beable to find me in a ditch. I can not in good concious trade that car in knowing what has happened. If someone does not have the hinsight to beable to stop it they can be killled or kill someone else! The first time it happened I had my kids in the car and they were screaming. The second time I had 2 friends with me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430630August 26, 2021
POWER TRAIN
The turbo charger is underboost and can explode the engine with oil flying everywhere
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428384August 9, 2021
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Electrical System/Technical Issues with Intellink features. Vehicle will not come out of VALET Mode. Wifi shows several addresses of info I'm never used & I'm not using. The Cruise Control feature of vehicle Has Never worked since car was purchased Brand New off the lot. Warning signal constantly appears on dashboard in red for a second but unable to read it* too brief. The dealership has all the info. Part was already replaced. Has been reset many times over & reported then it starts back for no clear stated reason. Dealership will have best date info. Please assist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426458July 26, 2021
POWER TRAIN, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact's girlfriend owns a 2018 Buick Encore. The contact stated while his girlfriend was driving 35 mph, the vehicle inadvertently shifted to neutral and all the door latches unlocked independently. The contact stated that there was no warning light illuminated. The driver continued driving to her destination. The contact stated he also experienced the same failure while driving up a hill. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that the failure persisted. The contact also took the vehicle to O'Meara Buick GMC (2000 W. 104th Ave, Thornton, CO 80234, (720) 712-0951) and the mechanic was unable to duplicate the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423879July 8, 2021
ENGINE
Unknown. On Highway total loss of power, unable to steer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423574July 6, 2021
POWER TRAIN
The contact owns a 2019 Buick Encore. The contact stated while driving at various speeds, the vehicle loss motive power and stalled with the check engine warning light illuminated. The contact also stated that the vehicle failed to start-up after several attempts with the check engine warning light illuminated. The vehicle driven and towed to several different dealers however, the mechanic was unable to determine the cause of the failure. The engine was replaced however, the failure persisted. Upon investigation, the contact discovered NHTSA Campaign Number: 20V668000 (Power Train) which he linked to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 60. Consumer stated vehicle was in an accident and could not engage the brakes at the time.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11422930June 30, 2021
SERVICE BRAKES
The contact owns a 2017 Buick Encore. The contact stated while reversing, the brake assist warning light illuminated, and the brake pedal was depressed but failed to respond. After the warning light disappeared, the brake started to respond. The vehicle was taken to the dealer for diagnosis however, the warning light was no longer illuminated. The vehicle was not repaired. The contact stated the failure persisted since the vehicle was purchased. The vehicle was taken back to the dealer however, the mechanic was still unable to diagnose the vehicle with the warning light illuminated. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The vehicle was not repaired. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421526June 20, 2021
ELECTRICAL SYSTEM, POWER TRAIN, EXTERIOR LIGHTING
During the past 3 years I have had to replace the battery 3 times, my daytime running lamps keep turning off, I have had to replace the ignition coil and now my car has been at the dealership for a week because there is an electrical problem they cannot figure out. The chassis control module was replaced but did not fix the problem. My personal mechanic advised the TCM was coding, but dealership said no. I am beyond frustrated! These problems started around 60000 miles and now it has 83000 miles on it and can't be driven. If GM knew about the issues (as found in multiple articles on line) why didn't they disclose?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419457June 3, 2021
AIR BAGS
Was rear ended by a suspect fleeing police, he hit me about 100 mph, pushed my car into the rear of the car in front of me. Air bags did not deploy.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11418310May 24, 2021
ENGINE AND ENGINE COOLING
The contact's sister owns a 2018 Buick Encore. The contact stated while driving at various speeds, the vehicle inadvertently loss motive power without warning. The vehicle would restart independently and resumed normal operation. The contact had taken the vehicle to a dealer to be diagnosed. The mechanic determined that the turbocharger assembly was defective. The vehicle was repaired. The contact was also informed that the antifreeze had been burning within the engine however, no additional repairs were performed. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417882May 20, 2021
SEAT BELTS, SEATS, UNKNOWN OR OTHER
I recently put the back seats down to put some boxes back there. It is stuck down. I don't know if the seat itself is stuck or if the seatbelt is messed up in there. Either way. I need my seat back up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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