Buick Encore Complaints

604 consumer complaints on file.

#11350975August 24, 2020
VISIBILITY/WIPER
I WAS HEADING TO WORK AND NEEDED TO USE MY WINDSHIELD WIPERS WHEN THEY SIMPLY WOULD NOT TURN ON - NO SOUND FROM THE MOTOR OR ANYTHING. FOR MANY DAYS THIS HAS NOT WORKED, NOW GOING OVER A WEEK. NO INDICATOR LIGHTS THAT ANYTHING COULD BE WRONG EITHER. I NEED MY WIPERS! THE NEAREST DEALERSHIP COULDN'T EVEN GET ME IN FOR A WEEK (I GO TOMORROW). IF YOU SEARCH THIS ISSUE IT APPEARS TO BE A RECURRING THEME WITH BUICK AND GMC VEHICLES - ESSENTIALLY THE WIPER MOTOR JUST DECIDES TO DIE OUT OF NO WHERE. I BOUGHT THE CAR BRAND NEW..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341626July 27, 2020
STEERING
TL* THE CONTACT OWNS A 2015 BUICK ENCORE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED, THE VEHICLE LOSS POWER STEERING ASSIST AND STALLED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S SISTER'S RESIDENCE. THE CONTACT CALLED CASEY CHEVROLET LOCATED AT 11700 JEFFERSON AVE, NEWPORT NEWS, VA 23606, AND WAS NOTIFIED OF NHTSA CAMPAIGN NUMBER: 15V146000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340643July 21, 2020
AIR BAGS
I HAVE BROUGHT MY NEW 2018 BUICK ENCORE VEHICLE INTO DELRAY BUICK DEALERSHIP, DELRAY BEACH, FL FOR NUMEROUS SERVICING TO ADDRESS CORRECTING/REPAIR/REPLACE THE PASSENGER SIDE AIRBAG SWITCH AND OR ANY COMPONENTS IN THE SYSTEM EFFECTING THE DASH INDICATOR LIGHT WHICH SHOWS 100% OF THE TIME THAT THE PASSENGER AIRBAG IS OFF WHEN THERE IS IN FACT AN ADULT PASSENGER IN THE SEAT AND CONCERNINGLY IS A HAZARD TO THE PASSENGER IN THIS SEAT AND ALL PASSENGERS IN THE VEHICLE. DELRAY BUICK AND GM HAVE FAILED TO RESPOND TO INSPECT COMPONENTS AND CONTACTS THROUGH THIS SAFETY SYSTEM ITS MODULES, COMPONENTS AND CONNECTIONS TO CLEAR THIS COMPLAINT IN ANY WAY. THE TICKET NUMBERS FOR SERVICING ARE AS FOLLOWS: 2/11/20 INVOICE # 207656; 1/16/20 INVOICE # 206511; & 12/19/19 INVOICE # 204865. I ALSO CONTACTED GM CUSTOMER CARE (CASE # 9-5827839607) ON 02/20/20 SPOKE WITH ALONDRA (SENIOR ADVISOR) WITH NO RESOLUTION TO ADDRESS THIS SAFETY DEFECT TO ATTEMPT RESOLUTION. I AM CONCERNED THAT THIS IS A SAFETY DEFECT FOR MY VEHICLE THAT PLACES THE FRONT PASSENGER AND POSSIBLY ALL OCCUPANTS THAT THE ENTIRE AIRBAG SYSTEM IS DEFECTIVE AND THERE IS NO POSSIBILITY FOR RESOLUTION TTHROUGH THE DEALORSHIP OR GM THEMSELVES. I AM SEEKING THE HELP FROM YOUR ORGANIZATION TO INVESTIGATE THIS SAFETY DEFECT SO THAT MY VEHICLE AS WELL AS ALL OTHERS ARE PLACED IN SERVICE ON THE ROAD WITH ALL HIGHWAY SAFETY REQUIREMENTS AND STANDARDS IN PROPER REQUIRED OPERATING CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339950July 17, 2020
SERVICE BRAKES
HANDBRAKE RELEASE BUTTON BROKE AWAY FROM HANDLE TO REPLACE ENTIRE HANDBRAKE ASSEMBLY MUST BE REPLACED COSTING AROUND $600.00 DOLLARS AT BUICK DEALERS. BAD DESIGN !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338554July 10, 2020
POWER TRAIN
IF THE VEHICLE DETECTS A TURBO UNDER BOOST CONDITION, ENGINE POWER IS IMMEDIATELY REDUCED (LIMP MODE) WITH NO INDICATOR LIGHT OR WARNING TO THE DRIVER. THIS HAPPENED ON A MOUNTAIN HIGHWAY, I DID NOT KNOW THE VEHICLE WAS IN LIMP MODE AND AS I ACCELERATED INTO TRAFFIC I WAS ALMOST HIT BY A TRUCK FROM BEHIND. I LEARNED THROUGH EXPERIENCE, IF NO TURBO BOOST ERROR OCCURS DURING THE NEXT DRIVE CYCLE, (IE COMING HOME DOWN THE MOUNTAIN ROAD) THE PENDING CODE IS CLEARED AND THE SAME CONDITION CAN HAPPEN AGAIN, AGAIN WITHOUT SETTING A CEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338489July 9, 2020
EXTERIOR LIGHTING
MY DRIVER SIDE HEADLIGHT WILL NOT LIGHT UP ORANGE FOR A SIGNAL. THE DEALERSHIP BUT A NEW LIGHT ON THE ENCORE AND IT STILL DOESN'T WORK. NO ONE HAS ANY IDEA WHAT THE PROBLEM IS OR HOW TO FIX IT. THE LIGHT WORKS FINE EXCEPT THE TOP LIGHT THAT LOOKS LIKE AN UPSIDE DOWN CHECK MARK WILL NOT LIGHT UP ORANGE FOR THE SIGNAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337370July 3, 2020
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
THERE WAS A PIPE OR LINE THAT PART OF THE AIR CONDITIONING. THE MANIFOLD HAS BURNED THAT PIPE AND NOW AC ISN'T WORKING. THE FIX WILL BE $900. THE SYSTEM THAT IS IN CONTROL OF THE SEAT THAT IS SUPPOSED TO ADJUST THE SEAT WHEN YOU GET INTO CAR DOES NOT WORK. WIRELESS DOESN'T REMEMBER THE PHONE CONNECTIONS FROM ONE DRIVE TO THE NEXT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337158July 2, 2020
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
TL* THE CONTACT OWNS A 2019 BUICK ENCORE. THE CONTACT STATED THAT THE FRONTAL PASSENGER'S SEAT AIR BAG SENSOR WAS INOPERABLE. THE AIR BAG SENSOR FAILED TO RECOGNIZE AN OCCUPANT SEATED IN THE PASSENGER'S SEAT. THE VEHICLE WAS TAKEN TO RICK MATTHEWS BUICK GMC (15164 CORTEZ BLVD, BROOKSVILLE, FL 34613) ON THREE SEPARATE OCCASIONS HOWEVER, THE FAILURE PERSISTED. THE CONTACT WAS INFORMED BY THE DEALER THAT THE FAILURE WAS IRREPARABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE VIA THE MAIL HOWEVER, THE CONTACT RECEIVED NO RETURN CORRESPONDENCE FROM THE MANUFACTURER. THE CONTACT ALSO ATTEMPTED TO REACH THE MANUFACTURER BY PHONE ON FOUR OCCASIONS BUT WAS UNSUCCESSFUL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331721June 30, 2020
SERVICE BRAKES, UNKNOWN OR OTHER
BRAKES. IN TOWN I HAVE TO LET OFF THE GAS FOR HALF A BLOCK AND GRADUALLY APPLY THE BRAKES OR DOUBLE BRAKE TO MAKE IT STIFFEN UP AND COME TO A COMPLETE STOP. I'VE HAD IT SERVICED. THE MASTER CYLINDER WAS REPLACED AND IT SEEMED FINE FOR A MONTH BUT THEN I BEGAN TO HAVE THE SAME ISSUES AGAIN. BY THAT TIME THOUGH IT WAS USED IT ONLY HAD 36000 MILES AND IS STILL GIVING THE SAME ISSUES. WHEN APPLYING THE BRAKES THE PEDAL GOES DOWN WITH MAYBE AN INCH OR TWO INCHES FROM TOUCHING THE FLOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331533June 29, 2020
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
MULTIPLE LIGHTS CAME ON AT ONCE AND NEEDED AN INTAKE MANIFOLD, PVC TUBE, VALVE COVER, ALL WHICH WERE REPAIRED AND THE CAR CONTINUES TO JERK FORWARD INTERMITTENTLY ON ACCELERATION AND DECELERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329518June 18, 2020
AIR BAGS, STRUCTURE:BODY, VEHICLE SPEED CONTROL
PULLING INTO A PARKING SPOT AND THE CAR TOOK OVER AND WAS SPEEDING AND HIT THE CONCRETE POLE,AIR BAGS WENT OFF THE CAR WAS TOTALED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11325031May 18, 2020
ENGINE
TURBOCHARGER FAILURE AT 14300 MILES, CODE P0299. ENTERING INTERSTATE, ATTEMPTING TO REACH SPEEDS OF 60MPH, POWER WAS SIGNIFICANTLY REDUCED MAKING IT DIFFICULT TO ACHIEVE POSTED INTERSTATE SPEED WHILE MERGING WITH FASTER TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324207May 11, 2020
UNKNOWN OR OTHER
AS FAR AS I CAN DETERMINE THERE IS NO RECALL CONCERNING TIRES ON 2018 ENCORES. YET AT ONLY 19,334 MILES ON MY ENCORE I HAD TO REPLACE A TIRE BECAUSE THE TIRE STORE COULD NOT GET THE TIRE REPAIRED. THEIR COMMENT WAS THAT THE PUNCTURE ON THE TREAD AREA WAS TOO LARGE TO ACCEPT A PATCH. THUS I SPENT $172.25 FOR AN EQUIVALENT NEW TIRE. IF BUICK IS NOT CAPABLE OF PROVIDING TIRES THAT WILL LAST PAST 19,000 MILES THEN THEY NEED TO DO A QUALITY CHECK. THE "FACTORY" TIRE I HAD TO REPLACE WAS A CONTINENTAL TIRE (P215/ 55R/ 18 RATED AT 94H. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322859April 30, 2020
SEAT BELTS
SEAT BELT IS HARD TO LOCK AND STICKS WHEN YOU TRY TO ADJUST IT. IT WILL LOCK UP AROUND YOUR NECK. IT WILL LOCKUP IN MOTION OR STANDING STILL. IT HAS BEEN DOING IT SINCE I PURCHASED THE CAR 02/07/2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322311April 26, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
SINCE I BOUGHT THIS CAR IN 04/2018 I HAD MANY PROBLEMS PROBLEMS AS THE ENGINE SENSOR HAD TO BE REPLACED, HEADLIGHTS GOING OUT WHEN I WAS DRIVING, THEY COULD NOT REPRODUCE THE PROBLEM AT THE DEALERSHIP , NOW THE BACK WHEEL DRIVER MODULE IS BAD,IT WILL NEED TO BE REPLACED ,AND FINALLY I ALMOST COULD NOT DRIVE IN THE HIGHWAY ON 04/25/2020, I WAS VERY AFRAID THAT I WAS GOING TO BE IN AN ACCIDENT WHEN THE POWER STEERING WHEEL LOCKED, ABS, BRAKE LIGHTS AND TRACTION LIGHT WERE ALL ON IN THE PANEL AND SO A WARNING SIGNAL.THE VEHICLE WAS IN MOTION.I WAS IN RT 206 IN NJ, AFTER CHESTER.025/2020. I HAD TO STOP BY A MARKET.THE CAR WAS TAKEN TO A SHOP IN NEWTON AND IT WILL BE TOWED TO MCGUIRE DELEARSHIP IN NEWTO FOR REPAIR. I AM VERY SCARED OF DRIVING THIS CAR AND I NEED A SAFE CAR TO GO TO WORK EVERYDAY!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321895April 22, 2020
ELECTRICAL SYSTEM
SIDE DETECTION SYSTEM STOP WORKING DO TO REAR SENSOR BRACKET UNDER REAR BUMPER,SHOULD BE UNDER WARRANTY BUT DEALER WILL NOT COVER. WIFE IS BLIND IN ONE EYE SHOULD HAVE WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321842April 21, 2020
ENGINE, UNKNOWN OR OTHER
ENGINE HAS 66,164 MILES ON IT, IT IS USING 1.4 QUARTS EVERY 1500 TO 2000 MILES. I'VE KEPT MAINTENANCE ON TIME! HAD TO ADD OIL AND AT 68,132 MILES HAD TO PUT 4 QUARTS IN THIS IS SECOND TIME. I'M TOLD ITS ALL BUICKS ARE DOING THIS? $12.00 EVERY 2000 MILES? ENGINE LIGHT SAYS ON! NAPA - PRODEMAND READ OUT. THIS SUV IS ON CITY STREETS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321555April 19, 2020
STEERING
WHEN I TURN THE STEERING WHEEL, YOU ARE ABLE TO HEAR A CREAKING SOUND THAT IS VERY PRONOUNCED. THIS JUST STARTED ALL SUDDENLY. THIS HAPPENS WHEN TURNING THE STEERING WHEEL TO THE LEFT AS WELL AS THE RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320528April 8, 2020
SEAT BELTS
TL* THE CONTACT OWNS 2017 BUICK ENCORE. THE CONTACT STATED THE FRONT PASSENGER'S SEAT BELT AND REAR PASSENGER'S SIDE SEAT BELTS FAILED TO LOCK SECURELY INTO THE BUCKLE. THE SEAT BELT WAS CLEANED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,124.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318162March 15, 2020
UNKNOWN OR OTHER
AIR CONDITIONER ON MUST OF THIS CAR FAIL IN A VERY SHORT PERIOD OF TIME AND THEY ARE GETTING AWAY WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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