Buick Encore Complaints

604 consumer complaints on file.

#11384768December 23, 2020
AIR BAGS, SEAT BELTS
HAD ACCIDENT, WHERE I WAS HIT FROM THE FRONT DRIVER SIDE, AFTER THAT IMPACT I WAS STRUCK IN THE REAR, WHICH TOTALED THE CAR. ME AND A PASSAGE WAS TOSSED AROUND LIKE RAG DOLLS. THE SEAT BELT ON THE PASSAGE SIDE DID NOT HOLD IN PLACE CAUSING HER HEAD TO STRIKE THE WINDSHIELD TWICE, NO AIRBAGS DEPLOYED FROM SIDE FRONT BACK NONE WHICH WOULD OF KEPT HER AND I FROM BEING TOSSED AROUND, THIS NEEDS TO BE BROUGHT TO SOMEONES ATTENTION, AND A RECALL WE WAS LOOKING WE BOTH HAVE INJURIES, CAN SOMEONE PLEASE ADVISE TO WHY THIS VEHICLE WAS NEVER RECALLED AND CHECKED???? NOW ME AND MY PASSAGE HAS A ROAD OF RECOVERY DUE TO THE AIRBAGS AND SEAT BELTS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11383631December 16, 2020
STEERING
THE POWER STEERING WORKS INTERMITTENT. IN THE MORNING WHEN IT IS COLD THERE IS NO POWER STEERING FOR YOU PARK IT IN THE SUN AND LET THE INSIDE OF THE CAR HEAT UP IT WILL START WORKING. ALSO, WHEN IT IS COLD IF YOU LET IT RUN WITH THE HEATER GOING ON THE FLOOR IT WILL START WORKING AFTER SOME TIME. THE DEALER IS SAYING THE STEERING CONTROL MODULE IS BAD. I HAVE SEEN THAT BUICK HAS RECALLS FOR OTHER MODELS WITH THE SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377742December 3, 2020
UNKNOWN OR OTHER
I WAS TOLD TO REACH OUT TO THIS SITE BECAUSE OF THE ISSUES I AM HAVING WITH MY VEHICLE. I HAVE BEEN IN A THE PROCESS OF TRYING TO GET MY 2018 BUICK BOUGHT BACK BY GM. IN JUNE 2019 THE BUICK DIED ON THE RAILROAD TRACKS IN ARCHIE, MO THEN 30-40 SECONDS LATER IT STARTED BACK UP ON IT'S OWN WITHOUT MY ASSISTANCE. I CALLED ON-STAR RIGHT AWAY AND ASKED IF A CODE WAS THROWN. NO CODE WAS THROWN. I DROVE IT TO THE DEALERSHIP. THEY FOUND THAT THE BATTERY WHICH WAS NOT EVEN A YEAR OLD BLEW UP INSIDE ITSELF. I BOUGHT THE BUICK 8.24.2018. THEY DEALERSHIP REPLACED THE BATTERY. IN JULY OF 2019 I WAS DRIVING ON 1-70 RIGHT BEFORE THE 291 EXIT AND THE CAR JOULTED (THE ONLY TIME IT HAS EVER DONE THAT) IT DIED AGAIN 30-40 SECONDS THE CAR CAME BACK ON. ONCE AGAIN I CALLED ON-STAR, NO CODES POPPED UP. I CALLED THE DEALERSHIP TO LET THEM KNOW I WAS BRINGING IT BACK BECAUSE OF THE ISSUE. I GOT ONTO 291 SOUTH RIGHT BEFORE EXIT 214 THE BUICK DIED AGAIN 30-40 SECONDS THE CAR STARTED BACK UP. I TOOK IT STRAIGHT TO THE DEALERSHIP. THEY HAD THE BUICK IN THE SHOP FOR A WEEK, THEY COULD NOT DUPLICATE WHAT WAS HAPPENING. THEY TOLD ME THAT IT HAS TO DO SEVERAL TIMES AND TO BRING IT BACK IF IT DOES IT A COUPLE MORE TIMES. IT DID AGAIN AFTER JULY 2019 WHEN I WAS DRIVING IT AROUND OLATHE IN TOWN. I DID NOT REPORT THIS TIME. IN MAY 2020 I HAD JUST GOT ONTO 435 FROM WORNALL @1715 BEFORE I COULD HIT ROE THE CAR DIED ON THE INTERSTATE AND STARTED BACK UP 30-40 SECONDS. THIS TIME I CALLED GM ITSELF, IF IT WAS NOT FOR LOCK DOWN. I WOULD HAVE DIED. GM HAS DENIED MY BUY BACK. THE DEALERSHIP KEEPS TELLING ME THERE ARE NO CODES BEING THROWN NOTHING WE CAN DO. I COULD HAVE BEEN INJURED OR KILLED. WHEN THE BUICK DOES THIS I HAVE NO CONTROL OVER THE STEERING WHEEL, PEDALS, OR ELECTRONICS IN THE CAR. I CAN NOT WARN ANYONE THAT IS BEHIND ME THAT THIS HAS HAPPENED. I AM SCARED TO EVEN GET IN THE BUICK. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377760December 3, 2020
ENGINE, LANE DEPARTURE: BLIND SPOT DETECTION
WHILE DRIVING MY CAR ON MARCH 26, 2020, MY ENGINE LIGHT CAME ON. I TOOK MY CAR TO KELLER'S PROFESSIONAL AUTO, WHO DETECTED THAT MY TURBO HAD A CRACK ALL THE WAY ACROSS, SO I HAD TO REPLACE IT. I ONLY HAD 45,352 MILES ON MY CAR. ACCORDING TO KELLER'S AND MY RESEARCH, THE TURBO SHOULD LAST FOR 100,000 TO 150,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376707November 27, 2020
AIR BAGS, ENGINE, UNKNOWN OR OTHER
OCT 9TH - I WAS COMING HOME FROM WORK ON OCTOBER 9TH AFTER WORKING A 12-HOUR SHIFT. IT WAS DARK. I WAS GOING SOUTH ON HAPPY VALLEY. I PULLED UP TO A FOUR-WAY STOP ON HAPPY VALLEY AND VICTORY ROAD. I STARTED TO PULL INTO THE INTERSECTION. A GIRL TRAVELING EAST TO WEST DIDN'T STOP AT HER STOP SIGN. WHEN I GOT IN THE MIDDLE OF THE INTERSECTION, SHE HIT ME. THE SPEED LIMIT WAS 45 MPH COMING FROM HER DIRECTION, BUT I DO NOT KNOW HOW FAST SHE WAS TRAVELING. SHE HIT MY CAR AND IT SPUN MY CAR. I REMEMBER HITTING MY HEAD 2 TIMES ON THE SIDE WINDOW AND MY BODY TWICE AGAINST THE DOOR. MY AIRBAGS DIDN'T DEPLOY. MY CAR FACED THE AIRPORT WHEN IT CAME TO A STOP AND WAS FACING WEST.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11376729November 27, 2020
AIR BAGS, SEAT BELTS
A CAR PULLED OUT IN FRONT OF MY WIFE. SHE STRUCK THE OTHER VEHICLE IN THE DRIVER'S DOOR. THE AIRBAG DID NOT DEPLOY AND THE SEATBELT DID NOT LOCK. THIS CAUSED HER INJURIES. THERE HAS BEEN A RECALL FOR THIS PROBLEM. IT DID NOT FIX THE PROBLEM. THE ACCIDENT OCCURRED IN A 35 MPH ZONE AND ON A 4 LANE ROAD.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11376463November 26, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
HACKER ITS BEING ABLE TO CHANGE STEREO AND PENETRATE INTO THE UNIT AND MANIPULATE CAR SETTINGS AS HE'S PLEASE. DANGEROUS WHILE I AM DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373957November 10, 2020
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2015 BUICK ENCORE. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS PULLING OUT OF A PARKING SPACE, THE POWER STEERING FAILED. THE VEHICLE WAS RESTARTED AND REGAINED NORMAL POWER STEERING FUNCTIONALITY. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE VEHICLE INDEPENDENTLY SHIFTED IN REVERSE. THE CONTACT SHIFTED THE VEHICLE TO PARK AND THE VEHICLE THEN RETURNED TO NORMAL OPERATION. THE CONTACT STATED THE INSTRUMENT PANEL FLASHED WITH RANDOM MESSAGES, SOME IN DIFFERENT LANGUAGES. THE VEHICLE HAS FAILED TO START DUE TO THE BATTERY POWER BEING TO LOW DESPITE THE BATTERY BEING NEW WHEN PLACED IN THE VEHICLE. THE CONTACT STATED THAT THE BATTERY WAS REPLACED TWICE BUT FAILED WITHIN A COUPLE OF WEEKS AFTER INSTALLATION. THE CONTACT TOOK THE VEHICLE TO DENOOYER CHEVROLET (5800 STADIUM DR, KALAMAZOO, MI 49009; (269) 389-0733) WHO WAS UNABLE TO RETRIEVE A FAULT CODE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373519November 6, 2020
STRUCTURE:BODY, ENGINE, FUEL/PROPULSION SYSTEM
SERVICE LIGHT CAME ON AFTER BEING ON THE HIGHWAY CAR STARTED PULSING AND NOW MY CAR IS IDLING ROUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367020October 29, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
PURCHASED NEW BUICK ENCORE 2020 ON 05/22/2000. PREVIOUS VEHICLE WAS HONDA CIVIC. ENCORE NEVER SEEMED TO HAVE ENOUGH POWER & WOULD DOWNSHIFT. ON 10/19/20 THERE WAS AN ISSUE ACTION REQUESTED) DETECTED BY BUICK BUT I WAS NOT NOTIFIED. THEN ON 10/28/2020, WE WERE DIVING THE VEHICLE WHEN IT SEEMED TO LOOSE POWER & AN 18 WHEELER ALMOST HIT US. ENCORE HAS 5,302 MILES ON IT. 10/28/20 3:41 P.M. MESSAGE FROM BUICK DX. THE ENGINE AND TRANSMISSION SYSTEM IS NOT PERFORMING AS EXPECTED. AN ISSUE HAS BEEN DETECTED IN THE AIR INDUCTION SYSTEM WHICH MONITORS AND CONTROLS AIR INTAKE TO THE ENGINE. WE WERE TRAVELING FROM MEDICAL APPOINTMENTS & ALMOST DID NOT MAKE IT HOME. THE VEHICLE IS VERY DANGEROUS & IS AT THE DEALER NOW. I AM SEVERELY DISABLED & ILL AND BOUGHT THIS VEHICLE FOR MEDICAL APPOINTMENTS OUT OF TOWN. IT HAS CLEARLY HAD A PROBLEM SINCE IT WAS PURCHASED. I WILL NOT PICK UP THE VEHICLE FROM THE DEALERSHIP NO MATTER HOW THEY TRY TO FIX IT AT IS EXTREMELY DANGEROUS WHEN LOOSING POWER. WE WERE ON AN INTERSTATE WHEN THIS STARTED HAPPENING. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365294October 20, 2020
FUEL/PROPULSION SYSTEM
EVERYTIME I PUT GAS IN IT DOESN'T WANT TO START BACK UP. AT A STOP SIGN AND RED LIGHT IT JERKS LIKE IT IS GOING TO DYE OUT. THE CHECK ENGINE LIGHT COMES ON AND OFF. TOOK BACK TO THE DEALERSHIP ONLY TO HAVE IT START THE PROBLEM AGAIN THE NEXT DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361178September 25, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
SERVICE ENGINE LIGHT (PO420 CODE) CAME ON AND VEHICLE BEGIN TO VIBRATE AT START UP ESPECIALLY. TEMP GAUGE SHOWED OVERHEATING WITH NO SIGNS OF OVERHEATING. THERMOSTAT HOUSING REPLACED. SERVICE ENGINE LIGHT CAME ON AGAIN AFTER REPAIR. MECHANIC SHOP REPLACED CONVERTER THAT WAS FAULTY (PO420 CODE) A WEEK LATER. SERVICE ENGINE LIGHT CAME ON (PO 420 CODE) (171 CODE) MECHANIC SHOP REPLACED CATALYTIC CONVERTER, R&R FRONT. , LEFT SHOP THAT DAY ENGINE LIGHT CAME ON AGAIN. REPLACE CATALYTIC SENSOR, NEXT DAY SERVICE ENGINE LIGHT CAME ON AGAIN. REPLACE OXYGEN REGULATOR PART AND VALVE COIL, (SAME CODES EVERYTIME), THE SERVICE ENGINE LIGHT CAME ON AGAIN 2 DAYS LATER. I HAVE SPENT OVER $1300.00 AND STILL HAVE THE ENGINE SERVICE LIGHT ON. I HAVE BEEN DRIVING VEHICLE DURING THIS TIME.I HAVE INVOICES FOR THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360987September 24, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 BUICK ENCORE. THE CONTACT STATED WHILE DRIVING 5 MPH, THE VEHICLE HESITATED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BOHN BUICK GMC LOCATED AT 3815 LAPALCO BLVD, HARVEY, LA 70058, (504) 347-4070, WHERE THE VEHICLE WAS DIAGNOSED WITH NEEDING THE PURGE VALVE, INTAKE MANIFOLD, VALVE COVER WITH PVC SYSTEM AND HOSE TO BE REPLACED AND THE PCM-R TO BE UPDATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE REPAIRS WERE COMPLETED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 66,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355675September 17, 2020
ENGINE
I I BOUGHT USED 2015 BUICK ENCORE BASE HAS 102,000 MILES ON IT BOUGHT IT ON MAY 30, 2020 AND ALREADY HAVE ENGINE LIGHT COMING ON CODE SAYS TURBO BYPASS VALVE CHECKED WITH MECHANIC SAYS IT WILL COST AT LEAST $ 1,600 TO FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353521September 7, 2020
UNKNOWN OR OTHER
THE HEAT DOES NOT WORK WHILE IDLING. ONLY HEATS UP WHILE DRIVING. BEGAN AT 20 K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353102September 4, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I WAS DRIVING ON THE INTERSTATE AND THE VEHICLE WAS IN CRUISE CONTROL. IT ACTED AS IT WAS ACCELERATING AND THEN THE CRUISE CONTROL QUIT AND I LOST SPEED. I REGAINED SPEED AND THEN IT LURCHED AGAIN; THE CRUISE CONTROL AGAIN WENT OFF. WHEN I APPLIED THE BRAKE TO PULL TO THE SIDE OF THE ROAD, THE ENGINE STARTED TO THROTTLE UP AND ACCELERATE, I HAD TO BRAKE HARDER TO COME TO A FULL STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352758September 2, 2020
ENGINE
MY VEHICLE WAS IN MOTION ON THE HIGHWAY AT AN APPROXIMATE SPEED OF 65MPH AND SUDDENLY I HEARD A STRANGE POP. MY CAR IMMEDIATELY WENT INTO LIMP MODE CAUSING MY SPEED TO DROP TO 25MPH ON A MODERATELY CROWDED INTERSTATE HIGHWAY. DUE TO THE DANGEROUS NATURE OF THIS ISSUE, I DROVE ON THE SHOULDER TO THE CLOSEST EXIT AND DROVE THE CAR TO THE CLOSEST DEALERSHIP. 6 DIFFERENT TROUBLE CODES WERE PULLED ON THE VEHICLE. I PURCHASED MY VEHICLE LESS THAN 6 MONTHS AGO ALONG WITH A GMPP EXTENDED WARRANTY. FOR TWO WEEKS, THE WARRANTY COULD NOT BE FOUND AND I WAS CALLING NUMEROUS WARRANTY COMPANIES TRYING TO FIND OUT WHAT OCCURRED WITH MY WARRANTY. AFTER THE 2 WEEKS OF CALLS AND CONFUSION, THE DEALERSHIP STATED THAT THEY WOULD COVER THE PCV VALVE ISSUE THAT THEY HAD DIAGNOSED TO BE THE PROBLEM. THE DEALERSHIP NEVER STATED THAT THE PCV VALVE MALFUNCTION WAS IN FACT A "SPECIAL ADDED PROTECTION ISSUE" PUT OUT BY GM IN AUGUST. I FINALLY RECEIVED MY VEHICLE BACK TWO DAYS AGO AND THE CAR IS STILL NOT WORKING AS IT WAS BEFORE THIS REPAIR. IT IS IDLING HARD AND AT HIGH RPM AND ALSO HESITATING DURING ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352240August 31, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 BUICK ENCORE. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE LOSS MOTIVE POWER WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE CONTACT ALSO STATED THAT THE VEHICLE SHOOK VIOLENTLY WHILE DRIVING TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TURBO CHARGER WASTE GATE WAS CRACKED AND NEEDED TO BE REPLACED. THE TURBO CHARGER WAS REPLACED AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 71,350. *LN *JS*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352335August 31, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 BUICK ENCORE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT REPLACED THE BATTERY HOWEVER, THE VEHICLE STALLED AFTER FIVE MINUTES. THE VEHICLE WAS TOWED TO DEACON JONES CHEVROLET BUICK GMC OF CLINTON (1615 SUNSET AVE, CLINTON, NC 28328 (910) 684-4834) WHERE THE VEHICLE WAS DIAGNOSED WITH A CRACK IN THE ENGINE BLOCK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350835August 24, 2020
AIR BAGS, UNKNOWN OR OTHER
WHEN I MY CAR STOPS AT LIGHTS STOP SIGNS AND AUTO STOP KICKS ON AND I TAKE MY FOOT OFF BRAKE TO GO MY AIR BAG LIGHTS FLASHES AND STAYS ON FOR A SECOND AND THEN GOES OUT WHILE I'M DRIVING ALL THE TIME . THEN RECENTLY WHEN I WAS DRIVING AND ENDED UP STOPPING AND AUTO STOP KICKED ON MY CAR MADE A GRINDING NOISE AND I COULDN'T MOVE I WAS IN THE MIDDLE OF BUSY STREET AT LIGHT I HAD TO PUT MY CAR IN PARK AND SHUT THE CAR OFF AND RESTART IT FOR IT TO EVEN MOVE THIS HAPPENED TWO DIFFERENT TIMES TO ME I AM VERY WORRIED BECAUSE NO ENGINE LIGHT COMES ON OR NOTHING AND IT IS VERY DANGEROUS ALSO MY AIRBAG LIGHT SHOULD NOT COME ON WHILE I'M DRIVING THIS ASWELL IS DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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