Buick Encore Complaints

604 consumer complaints on file.

#11464267May 11, 2022
VEHICLE SPEED CONTROL
This auto has 34,000 on it. The problem is sudden acceleration. This would be the third time this happen for this auto. If there are any questions that you might have my email address is [XXX]. Best Regards! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463620May 6, 2022
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
The contact owns a 2017 Buick Encore. The contact stated while his daughter was driving at various speeds, the check engine warning light illuminated and the vehicle stalled inadvertently. The contact's daughter was unable to restart the vehicle. The vehicle was towed to an independent mechanic on three separate occasions where the turbo charger, the under-boost sensor, and spark plugs were replaced. However, the failure recurred several days after the repair. The contact stated that the failure had been recurring predominantly while driving 70-80 MPH. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000. THE CONSUMER STATED THE DEALERSHIP WAS NOTIFIED AND ADVISED THE AFTER MARKET TURBO WAS THE CAUSE OF THE FAILURE. AFTER THE TURBO WAS REPLACED, THE CATLYTIC CONVERTOR BECAME AN ISSUE. THE CONSUMER STATED THERE WAS A NEW DRAGGING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463635May 6, 2022
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
Vehicle has been in and out of shop since Feb 2022 for 'limp mode' disabled due to faulty booster or something. Vehicles leave driver stranded unable to accelerate or maneuver vehicle to avoid a collision. I'm told this is a well known problem for both this vehicle and the chevy cruze although no recalls are out for this huge safety issue. Somebody is seriously going to get injured if driver is unable to move car to safety when it just dies on the highway or road. All documentation is available for the excessive repairs that don't resolve the issue the correction only last from 24 hours to 2 weeks before the light comes on again and car dies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463543May 5, 2022
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
The contact owns a 2020 Buick Encore. The contact stated while driving approximately 20 MPH, the "Trunk Open" light was illuminated and the trunk raised up. The contact drove the vehicle to her residence and attempted to close the trunk. The contact had to push the trunk release button several times for the trunk to lock securely. The contact had taken not taken the vehicle to a local dealer. The vehicle had not been diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461985April 24, 2022
VISIBILITY/WIPER
On numerous occasions, windshield wipers stop moving even though wipers are engaged to on, causing poor visibility for driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461407April 19, 2022
AIR BAGS, ELECTRICAL SYSTEM
We have had problems with the air bags since the car was new. The SRS light would come on for a couple months then go off. It says it has a problem with the passenger presence module. Never had a recall but the dealer said that when we took it in for an oil change they updated the firmware on the air bag system. It never did work, it would sometimes work then not work. I took it back a few weeks ago and told them it still isn't right and I said since it is a safety issue they should cover it. They told me that since Ohio doesn't have auto inspections that they are not responsibile for taking care of it and I was looking at over 1000 to repair. That pissed me off so I took my car and left. I am taking it to a independent garage. I have had lots of problems eith this car and only have 42000 on it now. My last GM, next will be Toyota/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459594April 4, 2022
VISIBILITY/WIPER
the intermittent windshield wiper does not function. it has been inspected and no root cause has been found. the dealer is aware and has changed the sensor without success, this has been ongoing for 5 months. multiple trips to the dealer without resolution. no warning lamps or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457922March 22, 2022
ELECTRICAL SYSTEM
The horn goes off automatically when the car is started. The fuse must be pulled out to stop it. Dash radio and phone not working properly. Cruise control not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456939March 16, 2022
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2014 Buick Encore. The contact stated that twice while her son was driving the vehicle at various speeds, the vehicle lost motive power and stalled. The contact was uncertain if any warning lights had illuminated. After the most recent failure, the vehicle had become inoperable and failed to restart after multiple attempts. The vehicle had been towed to an independent mechanic and a dealer however, the cause of the failure was not determined. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456286March 11, 2022
AIR BAGS, SEAT BELTS
The contact owned a 2014 Buick Encore. The contact stated that while in idle traffic going onto the express way when they were suddenly hit in the rear of the vehicle when the seat belts failed to restrain the contact from going forward. The contact stated there was no air bag deployment. The vehicle was towed and deemed totaled. The contact received injuries to their shoulders, neck and chest that required medical attention. A police report was filed. The contact had not spoken with the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11455708March 8, 2022
SERVICE BRAKES, TRACTION CONTROL SYSTEM
The contact owns a 2015 Buick Encore. The contact stated while driving approximately 10 MPH downhill during inclement weather, the vehicle experienced intermittent brake failure. The contact was unable to stop the vehicle and ran off the roadway to prevent a crash. The vehicle drove over a curb before coming to a stop. There was no injury sustained. The contact stated that the Traction Control warning light was illuminated. The vehicle was driven back to the residence where it remained unrepaired. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was 67,740.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451403February 10, 2022
AIR BAGS, FUEL/PROPULSION SYSTEM
1.BOTH OF MY AIRBAGS ARE SHOWING OFF. WHEN A PASSENGER IS PRESENT ON THE FRONT PASSENGER SIDE, THE PASSENGER AIRBAG STILL LIGHTS UP AS OFF. 2. IF THE AIRBAGS DO NOT DEPLOY IN AN ACCIDENT, DUE TO THE SENSOR THIS WILL BE VERY DANGEROUS. 3. VEHICLE HAS BEEN INSPECTED. 4.THE MANIFOLD AND INTAKE DID NOT WORK. THE CAR ONLY HAS 87,000 MILES ON IT. THE DATE OF NUMBER 4 IS 2/10/2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450944February 8, 2022
STEERING
Arked my car started back up power steering malfunctioned. Took to dealer they said gears striped on electronic assist. Front axle needs to be replaced a d there are no parts available unknown when any will be. It has been sitting at the dealer since. Lafontaine of highland mi.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449751February 1, 2022
UNKNOWN OR OTHER
Unable to use radio/rearview camera putting at higher risk of crashing when backing out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445387December 29, 2021
ENGINE, ELECTRICAL SYSTEM
While driving, I received a call that routed through the Bluetooth hands-free system. Within seconds of receiving the call, the entire system seemed to blitz out and shut the car off completely. Luckily I was not going fast and was able to glide to the side. I lost almost all the ability to control the car. If this had been on the freeway it wouldn't have ended as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445454December 29, 2021
ELECTRICAL SYSTEM, ENGINE, STEERING
Have had the car in the Buick dealership numerous times to get these things fixed. Each time was told it was fixed and I paid for parts and labor. 1. Engine Light keeps coming on. 2. traction light keeps coming on. 3. Power steering goes out 4. Press on gas and have to floor it in order to just crawl to a place to stop. 5 Hard jumps after stopping at a light Have had this in to Tasca Buick and each time they say they fixed it - then it happens less then 2 weeks later. Have told them this car is going to kill someone with the steering going out while driving. I have a 2015 beautiful Buick Encore in the drive that I cannot drive. I am 77 years old and can't just walk. I don't know what to do. I have tried taking it in to have it fixed and it keeps doing the same things. It is definitely available for inspection. This has happened numerous times since I have had the car. Not just on one date - numerous dates
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444688December 22, 2021
ENGINE, UNKNOWN OR OTHER
I pulled out of a gas station and about 1 mile down the road my car all of a sudden would not accelerate; it was stuck at a maximum of 35mph. The transmission/check engine light did not go on for at least another mile until I was able to pull off the side of the road. Car was towed to a local AAMCO where it was determined that entire transmission failed with no warning whatsoever.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444103December 17, 2021
EXTERIOR LIGHTING
The Body Control Module went out. I had it replaced. I do not know how long my back running light were out. I had brake and tag lights. There were no warning messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443985December 16, 2021
STEERING, ELECTRICAL SYSTEM
The contact owns a 2015 Buick Encore. The contact stated that while starting the vehicle, the power steering assist warning light illuminated and the steering wheel was locked. Additionally, a burning odor was detected, and the tachometer was inoperable while driving. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 71,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11443646December 13, 2021
AIR BAGS, ENGINE
Drivers airbag light stays on - immobilisation light stays on, car won't start. Both of these issues were addressed by TSB and complaints
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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