BMW X1 Complaints

853 consumer complaints on file.

#10953759February 9, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
WHEN AT A COMPLETE STOP THE CAR HESITATES TO ACCELERATE. THERE IS A TWO - THREE SECOND DELAY AFTER YOU STEP ON THE ACCELERATOR. THIS HAS RESULTED IN ALMOST BEING HIT BROADSIDE ON SEVERAL OCCASIONS. THE CAR LITERALLY DRIFTS FOR A FEW SECONDS BEFORE RESPONDING. WAY SCARY AND VERY DANGEROUS. AFRAID TO CROSS LANES WITH ONCOMING TRAFFIC. THE FUEL SAVING AUTO/ON/OFF HAS ALWAYS BEEN DISENGAGED WHEN THIS OCCURS. NOT USING SPORT OR ECO SETTING EITHER. VERY UNSAFE CAR. PROBLEM HAS EXISTED OVER THE PAST 14 MONTHS SINCE PURCHASED NEW. HAVE COMPLAINED ABOUT PROBLEM TO DEALERSHIP AND BMW NORTH AMERICA NUMEROUS TIMES. BMW TRIED TO UPDATE SOFTWARE BUT IT DIDN'T ADDRESS PROBLEM. OTHERS ON BIMMERFEST IN THE USA ARE ALSO STATING THEY ARE HAVING A SIMILAR PROBLEM. PLEASE HELP. I BOUGHT THIS CAR NEW AT A PRICE OF OVER $40K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950373February 8, 2017
AIR BAGS
TAKATA RECALL. IT'S BEEN APPROX 10 MONTHS SINCE I WAS NOTIFIED OF THE RECALL, BUT BMW HAS NOT SAID WHEN MY CAR WILL BE FIXED. THEY JUST SAY THE PARTS ARE NOT AVAILABLE. HOW LONG CAN I EXPECT TO WAIT FOR THE FIX? IS THERE NOT A TIME LIMIT FOR THE RECALL TO BE COMPLETED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946960January 23, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2014 BMW X1 SAV. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE PARTS DISTRIBUTION DISCONNECT. UPDATED 04/05/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 08/29/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945649January 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 BMW X1 SAV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURE EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944311January 11, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 BMW X1 SAV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939944January 5, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER
WHILE DRIVING THE 2014 BMW X1 AT HIGHWAY SPEEDS (60MPH) THE FRONT GLASS PANEL OF THE PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED. THE EXPLOSION CAUSED A SHOCKING BOOM, AND SOME SMALL FRAGMENTS OF TEMPERED GLASS FELL INTO THE PASSENGER COMPARTMENT OF THE CAR, SOME FRAGMENTS BLEW INTO THE VEHICLE BEHIND US AND SOME FRAGMENTS REMAINED SHATTERED IN-PLACE. WHEN ABLE TO PULL OVER AND INSPECT, THE GLASS SEEMED TO SHATTER OUTWARD, AND NO OBJECT THAT MAY HAVE IMPACTED THE GLASS COULD BE FOUND. THE MANUFACTURER DENIES RESPONSIBILITY FOR THE SPONTANEOUS BREAKAGE, THOUGH THE SERVICE PERSONNEL AT THE DEALERSHIP SAID THEY HAVE SEEN THIS HAPPEN IN SEVERAL OTHER INSTANCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939183January 3, 2017
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY
ALL FOUR DOOR LATCHES HAVE FAILED AT NUMEROUS TIMES. DOORS FLY OPEN WHILE CAR IS MOVING. NOTE IT IS THE LATCH NOT THE LOCK THAT FAILS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937328December 24, 2016
ENGINE, POWER TRAIN
AT AROUND 8000 MILES THE CAR WOULD HESITATE UPON HARD ACCELERATION, (MERGING INTO TRAFFIC) THE CAR BECAME UNPREDICTABLE, SOMETIMES IT WOULD PREFORM AS DESIGNED OTHER TIMES IT WOULD PUT ME IN A DANGEROUS SITUATION. I TOOK THE CAR IN FOR SERVICE AND ADVISED THEM OF THE PROBLEM, I WAS TOLD THAT THEY ARE AWARE OF THE COMPLAINT FROM OTHER OWNERS AND THEY DIDN'T HAVE A FIX. I CALLED BMWNA AND TOLD THEM ABOUT THE PROBLEM, I WAS INSTRUCTED TO TAKE IT BACK TO THE DEALER. AFTER A FEW OF TRYING TO GET AN APPOINTMENT UNSUCCESSFUL THE CAR ALMOST CAUSED A MAJOR ACCIDENT, I TOOK IT BACK IN AND AFTER A WEEK THEY HAD DECIDED TO REPROGRAM IT, UPON DRIVING THE CAR I NOTICED IT WAS MUCH MORE RESPONSIVE AND DROVE LIKE A TOTALLY DIFFERENT CAR. HOWEVER IT DISPLAYED THE PROBLEM ON 2 MORE OCCASIONS JUST NOT AS SEVERE. I CALLED BMWNA AND UPDATED THEM, THEY SENT A FIELD ENGINEER OUT WHO LOOKED OVER THE CAR AND TOLD ME "JUST DRIVE IT IN SPORT MODE", I DONT FEEL AS THOUGH I SHOULD DRIVE IN SPORT MODE TO MERGE INTO TRAFFIC. I CALLED BMWNA AND TOLD THEM OF THE RESULTS AND ASKED THEM TO TAKE THE CAR BACK, THEY REFUSED. THIS CAR IS UNSAFE AND UNPREDICTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937033December 22, 2016
AIR BAGS
TAKATA RECALL HAVE BEEN WAITING SINCE FEB 2016 FOR THIS ISSUE TO BE RESOLVED. BMW HAS NO IDEA WHEN IT WILL BE RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935540December 15, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW X1 SAV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 01/31/2017*CT UPDATED 02/06/17.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934200December 9, 2016
AIR BAGS
TAKATA AIRBAG RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933989December 8, 2016
UNKNOWN OR OTHER
2016 BMW X1 NEW SAV EQUIPPED WITH COMFORT ACCESS . APPROACHED LOCKED PARKED HATCHBACK AND DEPRESSED HATCH EXTERIOR LOCK HANDLE. HATCH OPENED TO MID-HEIGHT OPENING TO ALLOW 6 FT TALL PERSON TO GET INTO THE TRUNK HATCH AREA. WITHIN APPROXIMATELY TEN SECONDS, LOUD WARNING SOUND PLAYED WHILE HATCH STARTED TO AUTOMATICALLY CLOSE. THIS WAS STARTLING AND UNEXPECTED. TRIED TO REMOVE MYSELF QUICKLY FROM VEHICLE AND WAS STRUCK BY CLOSING TAILGATE. SUFFERED BLEEDING FOREHEAD GASH AND NEEDED SEVERAL STITCHES AT THE EMERGENCY ROOM. DID NOT HIT ANY BUTTONS ON THE VEHICLE OR THE REMOTE KEY. ALSO DID NOT DO ANY FOOT WIGGLE DANCE OR KICKING IN PROXIMITY OF REAR BUMPER TO ACTIVATE CLOSURE OF HATCH TAILGATE (THIS FEATURE IS SILLY BUT I CAN APPRECIATE IT BEING UTILIZED TO OPEN THE HATCH, BUT NOT TO CLOSE IT IN ANY CIRCUMSTANCE DUE TO SAFETY CONCERNS). I WAS GIVEN AN INDIRECT IMPRESSION AFTER THE INCIDENT THAT BECAUSE THE CAR WAS ARMED WITH THE ALARM SYSTEM THAT PERHAPS IT TREATED THE OPENING OF THE HATCH AS AN INTRUSION THEREBY CLOSING ITSELF. HOWEVER I CANNOT SUBSTANTIATE THIS AS I DO NOT WANT TO SACRIFICE FURTHER INJURY ). UNCLEAR OF WHY THIS HAPPENED BUT IN THE INTEREST OF SAFETY THE AUTO CLOSURE SHOULD NOT PHYSICALLY OCCUR UNLESS A PHYSICAL BUTTON IS DEPRESSED. THERE ARE FOUR SUCH BUTTONS ON THIS VEHICLE: ON THE LOWER DRIVERS DOOR, TWO ON THE INSIDE RIGHT HAND EDGE OF THE TAILGATE, ANOTHER ON THE REMOTE KEY. I HOPE THIS NOTICE WILL MAKE OTHER X1 USERS AWARE OF THIS CONCERN. I DO HOPE THE MANUFACTURER WILL PROGRAM OR DESIGN A FIX TO ADDRESS THE CONCERN. IT IS A PROBLEM AND PERHAPS A HIDDEN DANGER AS ONE DOES NOT EXPECTED TO BE MAMED OR INJURED BY THEIR CAR IN THIS MANNER. BMW NJ CORPORATE WAS INFORMED AND SUGGESTED TO WORK OUT A FIX DIRECTLY WITH THE BMW DEALER. MANUFACTURER SHOULD REDESIGN FEATURES TOWARDS CUSTOMER SAFETY.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10927393November 22, 2016
AIR BAGS
TAKATA RECALL - ALTHOUGH MY CLIENT WAS ADVISED IN MARCH 2016 OF THE RECALL OF THE POTENTIALLY LIFE THREATENING FRONT AIR BAG MODULE IN HER 2013 BMW, BMW HAS TO DATE FAILED TO REPLACE THE DEFECT THEREBY CONTINUING TO EXPOSE MY CLIENT TO THE POTENTIAL RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924211November 4, 2016
AIR BAGS
"TAKATA RECALL" I RECEIVED THE NOTICE FROM BMW BACK IN LATE FEBRUARY / EARLY MARCH 2016 REGARDING THIS RECALL. IT HAS BEEN NEARLY NINE MONTHS NOW SINCE I RECEIVED THIS NOTICE AND I AM VERY CONCERNED WITH THE AMOUNT OF TIME THAT IT IS TAKING TO ADDRESS THE TAKATA AIRBAG SITUATION. I KNOW THAT IT STATES IN ONE OF MY NOTICES FROM BMW THAT THEY DO NOT HAVE THE PARTS AVAILABLE AT THIS TIME AND THAT THEY WILL NOTIFY ME ONCE THEY HAVE THE PARTS AVAILABLE TO DO THE REPAIRS, BUT I THINK 9 MONTHS IS MORE THAN ENOUGH TIME. I AM NOT SURE OF WHEN BMW FIRST KNEW THAT MY VEHICLE HAD THE RECALLED AIRBAG BUT IT MAKES ME WONDER IF THEY SOLD ME THE CAR KNOWING THAT THE AIRBAG WAS DEFECTIVE. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923991November 3, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 BMW X1 SAV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919400October 27, 2016
AIR BAGS
I AM LOSING $3000 ON THE VALUE OF THIS CAR AS A TRADE IN BECAUSE THE RECALL WAS NOT HANDLED IN A TIME-EFFICIENT MANNER. THIS IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919670October 27, 2016
ELECTRICAL SYSTEM, AIR BAGS
TAKATA RECALL - I AM CURRENTLY STUCK WITH A CAR THAT I DO NOT LIKE AND HAVE HAD MULTIPLE ELECTRICAL ISSUES WITH SINCE I ORIGINALLY PURCHASED IT IN 2014. I HAVE HAD EVERY INTENTION OF TRADING THIS CAR IN, BUT NOW WITH THE RECALL, I AM STUCK WITH IT. BMW HAS BEEN TOTALLY RUDE AND GIVES NO INFORMATION ON WHEN THE AIRBAGS WILL BE AVAILABLE. WHEN I BROUGHT THE CAR IN FOR SERVICE, MY SERVICE REP SAID THAT THE GOOD NEWS IS THAT IF I DIED DUE TO THE AIRBAG, MY FAMILY WOULD AT LEAST BE RICH. WE HAVE CONTACT BMW AND THEY TELL US THAT THE AIRBAG WE HAVE ISN'T REALLY PART OF THE RECALL, BUT SINCE ALL OF THEM HAVE TO BE REPLACED, OUR CAR IS ON THE LIST. WE ARE SEEING ARTICLES THAT SAY THAT BMW HAS UNTIL 2020 TO REPLACE IT. DOES THAT MEAN I AM STUCK WITH THIS THING? WITHIN TWO WEEKS OF PURCHASING THE CAR, THE SOUND SYSTEM DIED IN THE CAR. THE CAR HAS LOCKED ME OUT OF IT AT THE GAS STATION (KEYS IN THE CAR), THE ALARM HAS GONE OFF WHILE I WAS DRIVING THE CAR. IT WILL SUDDENLY SOUND AN ALARM THAT MY PASSENGER NEEDS TO WEAR IT'S SEAT BELT WHEN THERE IS NO PASSENGER AND NOTHING IS ON THE SEAT. AND NOW I HAVE THIS AIRBAG PROBLEM. I DO NOT TRUST THIS CAR, I DO NOT FEEL SAFE AND BMW HAS NOT BE HELPFUL AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917495October 20, 2016
AIR BAGS
I AM A WIDOW WITH TWO CHILDREN AND AM TERRIFIED WHILE DRIVING THIS VEHICLE. I AM MY CHILDREN'S ONLY SURVIVING PARENT AND IT SICKENS ME TO THINK WHAT WOULD HAPPEN IF A METAL PARTICLE SLICED MY THROAT AND KILLED ME IN THE EVENT THE DRIVER AIRBAG IMPLODES. I WAS NOTIFIED OF THIS FAULTY PART IN FEBRUARY 2016. THE PART IS UNAVAILABLE AND I WOULD LIKE A LOANER WHILE THE PROBLEM IS RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913704October 4, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 BMW X1. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910845September 30, 2016
AIR BAGS
I WAS NOTIFIED BY MAIL, BY BMW ABOUT THE AIRBAG PROBLEM IN FEBRUARY. I HAD NOT HEARD FROM THEM, SO I CALLED TODAY AND WAS TOLD THE PARTS WOULD NOT EVEN BE AVAILABLE FOR ORDER FOR ANOTHER MONTH. SEEMS LIKE A LONG TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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