BMW X1 Complaints

853 consumer complaints on file.

#10871849June 1, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 BMW X1 SAV. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870336May 23, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 BMW X1 SAV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865704May 18, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2014 BMW X1 SAV. WHILE DRIVING 55 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 18,000.....UPDATED 07/05/16 *BF UPDATED 07/14/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861097April 23, 2016
AIR BAGS
VERY POORLY MANAGED BMW RECALL WITH THE RISK OF MAJOR INJURY OR DEATH FOR MALFUNCTIONING AIR-BAG. I CALLED THE MANUFACTURER AT THE CUSTOMER SERVICE NUMBER PROVIDED IN THE RECALL NOTICE. I WAS TOLD THAT THERE NO ESTIMATED TIME FOR HAVING THE CAUSE OF THE RECALL SOLVED AND IT COULD BE ANYTIME AROUND OR PAST DECEMBER 2016. THEY REFERRED TO ME TO MY DEALER TO DISCUSS AVAILABLE ALTERNATIVES TO DRIVE THE RECALLED VEHICLE. THE DEALERS HAVE LIMITED RESOURCES TO PROVIDE A SOLUTION FOR THEIR CLIENTS TO THIS RECALL. THE CONSEQUENCE IS THAT DEALERS ARE INFLUENCING THE CLIENTS TOWARD KEEPING THEIR RECALLED VEHICLES AND TO BE EXPOSED TO THE RISK TO SUFFER MAJOR INJURY OR DEATH. THE DEALER TOLD ME THAT THE RECALL RESOLUTION MAY TAKE MORE THAN ONE YEAR AND BROUGHT THE EXAMPLE THAT MOST OF THE BMW EMPLOYEES ARE KEEPING THEIR RECALLED VEHICLE. THE SOLUTION THAT THE DEALERS OFFER IS A LIMITED NUMBER OF LOANER VEHICLE (ONLY 10 IN THE CASE OF THE LARGEST DEALERS IN MIAMI) AND THEY HAVE ALREADY RUN OUT OF THEM. THE OTHER OPTION FOR THE CLIENT IS TO RENT A VEHICLE FROM A RENT-A-CAR COMPANY AND THE CLIENT WILL BE REIMBURSED OF THE EXPENSE UNDER A DAILY BUDGET WHEN THE RECALLED VEHICLE WILL BE REPAIRED. THIS MEANS THAT THE CLIENT WILL HAVE TO PAY BOTH LEASE/LOAN OF HIS/HER RECALLED VEHICLE AND THE RENTAL OF ANOTHER VEHICLE FOR PROBABLY ONE YEAR. THE MANUFACTURER IS PUTTING THE LIVES OF BWM DRIVERS AT RISK BY DISCHARGING THE RESPONSIBILITY TO SOLVE THE RECALL TO THE DEALERS THAT HAVE NO ENOUGH RESOURCES TO MANAGE SUCH A MASSIVE RECALL CHARACTERIZED BY AN UNDEFINED BUT FOR SURE LONG RESOLUTION TIME. THE DEALERS HAVE NO OTHER OPTION TO TRY TO HAVE THE CLIENTS KEEP ON DRIVING THEIR RECALLED VEHICLE BY OFFERING ALTERNATIVE EXPENSIVE SOLUTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854369April 8, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2014 BMW X1 SAV. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853361April 4, 2016
AIR BAGS
I CRASHED MY CAR ON 11/10/2015 AND THE AIRBAG DID NOT DEPLOY. I DROVE THROUGH A HEAVY RAIL FENCE AND STRUCK A TREE WITH THE LEFT FRONT SIDE OF THE BUMPER. A LARGE SECTION OF THE FENCE PENETRATED THE FRONT OF THE CAR AND LODGED IN THE VEHICLE. CAUSE OF ACCIDENT I BECAME UNCONSCIOUS WHILE DRIVING DUE TO HEART PROBLEM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10853045April 2, 2016
AIR BAGS
TAKATA RECALL. BMW DID NOT MAKE ME AWARE OF THIS DANGEROUS AIRBAG RECALL. I WAS IN THE PROCESS OF TRANSFERRING MY LEASE TO ANOTHER WILLING PARTY WHEN BMW NOTIFIED ME OF THE RECALL ISSUE AND BLOCKED THE LEASE TRANSFER WHICH THEY HAD PREVIOUSLY AGREED TO. THEY ALSO WILL NOT LET ME PURCHASE THE VEHICLE. BOTH THESE ISSUES BREACH THE LEASE AGREEMENT I SIGNED WITH THEM. THE CAR IS UNUSABLE WITH SUCH A DEFECT AND IS LIKELY TO TAKE 6MONTHS OR MORE TO FIX. THEY OFFER NO TIME LINE TO FIX THE ISSUE AND REQUEST THAT I SIGN A WAIVER ACCEPTING AN INFERIOR RENTAL CARE DURING THE PERIOD IT TAKES FOR THEM TO RESOLVE THE ISSUE AND ASSUME THE COST AND LIABILITY OF STORING THE UNUSABLE BMW. I EITHER WANT BMW TO FIX THE ISSUE IMMEDIATELY, LET ME CANCEL MY LEASE WITH NO PENALTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851546March 25, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW X1 SAV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851688March 25, 2016
AIR BAGS
TAKATA RECALL" MY BMW DEALER DOES NOT KNOW WHEN TO EXPECT THE REPLACEMENT PARTS. I DON'T FEEL SAF DRIVING MY CAR NOW. WHAT SHOULD (CAN) I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850894March 21, 2016
SERVICE BRAKES
I APPROACHED AN INTERSECTION ON A CITY STREET WHERE I WANTED TO MAKE A RIGHT TURN ON TO ANOTHER CITY STREET. SINCE THE LIGHT WAS RED I APPLIED MY BRAKES SLOWLY AND TRIED TO COAST TO A GENTLE STOP BEHIND OF A TRUCK IN FRONT OF ME. AS I SLOWED DOWN TO COME TO A COMPLETE STOP, MY BREAK PEDDLE LOST ALL PRESSURE AND THE PEDDLE WENT ALL THE WAY DOWN TO THE FLOOR. THE CAR CONTINUED TO ROLL AND REAR ENDED THE TRUCK INFRONT OF ME. LUCKILY I HAD ALREADY SLOWED DOWN CONSIDERABLY BEFORE THE BRAKES ON MY CAR COMPLETLY FAILED. AFTER I REAR ENDED THE TRUCK I PUT MY CAR INTO PARK, THEN INTO REVERSE TO BACK AWAY FROM THE TRUCK. AT THAT POINT MY BREAKS SEAM TO RETURN TO NORMAL FUNCTION. FORTUNATELY PRIOR TO COLLISION I WAS GOING SLOW ENOUGH THAT I LIGHTLY BUMPED THE TRUCK'S BUMPER AND DID NOT PUSH THE TRUCK INTO THE CAR THAT WAS INFRONT OF HIM. HIS TRUCK WAS UNDAMAGED BECAUSE I HIT HIS TOW HITCH,BUT MY LICENSE PLATE AND FRONT BUMPER WERE SLIGHTLY DENTED. WHEN I FIRST BOUGHT THE CAR MY BRAKE PEDDLE SEEMED VERY SENSITIVE, BUT I RECENTLY NOTICED THAT MY BRAKE PEDDLE HAS SOFTENED UP. AFRAID TO CONTINUE DRIVING THE CAR AFTER THE INCIDENT I HAD MY SON DRIVE ME HOME. AFTER DOING A LITTLE RESEARCH HE FOUND THAT THERE IS AN ACTIVE RECALL (NHTSA #14V627000 & #13V454000) FOR MY CAR (AS WELL AS HIS 2014 BMW 328I) THAT INCLUDES OUR MAKE, MODELS AND YEARS THAT IS CONSISTANT WITH EXACTLY WHAT HAD OCCURRED. BUT WHEN WE INPUT OUR VIN NUMBERS, OUR CARS ARE NOT INCLUDED IN THE RECALLS. WE HAVE CHECKED THE BMW SITE AS WELL AS THE NHTSA SITES WITH THE SAME RESULTS. WE HAVE SCHEDUALED AN APPOINTMENT TO HAVE THE CARS BREAKS INSPECTED AT THE BMW DEALERSHIP, BUT WAS INFORMED THAT THE RECALL REPAIRS MAY NOT BE PERFORMED BECAUSE OUR VIN DOES NOT FALL UNDER THE INCLUDED THE VEHICLES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10845639March 8, 2016
AIR BAGS
ON FEBRUARY 7TH, 2016 AT 3:15 AM, ON MY WAY TO WORK IN THE INTERSECTION BETWEEN FOREST HILL AND MILITARY, A DRUNK DRIVER TRAVELING WEST BOUND WHILE I WAS HEADING EAST DROVE INTO MY LANE, HITTING ME DIRECTLY. AFTER THIS HEAD-ON COLLISION, THE DRIVER DECIDED TO FLEE THE SCENE, LEAVING ME STUCK INSIDE THE VEHICLE IN PAIN. I WAS LUCKY ENOUGH TO BE ALIVE. THE AIRBAG INSIDE OF MY VEHICLE DID NOT DEPLOY LEAVING ME WITH EXCRUCIATING PAIN IN MY NECK, CHEST AND KNEE. I COULD NOT BREATHE OR TALK, I WAS RUSH TO THE WELLINGTON REGIONAL HOSPITAL. I WAS APPROACHING THE LIGHT AND I WAS GOING TO TURN LEFT ON MILITARY TRAIL, THE GUY WHO CRASHED ONTO ME WAS COMING FROM THE NORTH ON MILITARY TRAIL TRYING TO MAKE A RIGHT ONTO FOREST HILL BLVD, BUT TOOK THE LANE HEADING EAST INSTEAD OF THE ONE HEADING WEST. HE WAS DRIVING REALLY FAST WHILE I WAS APPROACHING THE LIGHT TO TURN LEFT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10822121January 25, 2016
ENGINE, VEHICLE SPEED CONTROL, STEERING
THE VEHICLE COMPLETELY SHUT OFF WHILE DRIVING. THIS HAPPENED SEVERAL TIMES ON CITY STREET AND WHILE DRIVING ON A HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789464November 10, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 BMW X1. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKES MALFUNCTIONED AND THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF A SECOND VEHICLE. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE FAILURE WAS UNABLE TO BE DUPLICATED, BUT THE DEALER STATED THAT THE BRAKING SYSTEM WAS OPERATING NORMALLY. THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V627000 (SERVICE BRAKES), EVEN THOUGH THE FAILURES WERE IDENTICAL. THE FAILURE MILEAGE WAS 34,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10745581August 1, 2015
ELECTRICAL SYSTEM
SERVICE ENGINE SOON, ELECTRICAL MALFUNCTION, COOLANT LEVEL LOW, MAY DRIVE AT REDUCED SPEED. THESE ARE ALL THE ALERTS AND MESSAGES THAT POPPED UP WHEN I TOOK MY VEHICLE INTO THE DEALER. THINKING MY VEHICLE WOULD STILL BE UNDER WARRANTY, WHICH IT'S RELATIVELY NEW AND UNDER 9K MILES. THE SERVICE MANAGER TOLD ME THAT THE VEHICLE HAD SUFFERED FROM RODENT DAMAGE, AND THAT THE WARRANTY WILL NOT BE COVERING THE DAMAGES AND THAT I SHOULD FILE A CLAIM WITH MY AUTO INSURANCE. I INQUIRED ABOUT WHY THE RODENTS ARE ATTRACTED TO THE WIRING AND ALL THEY CAN SAY WAS TO HIRE PEST CONTROL AND THEY WOULD HELP ME RID OF RODENT ISSUES AT HOME. I DID SOME ONLINE RESEARCH AND FOUND OUT THAT BMW HAD BEEN USING SOY BASED INGREDIENTS TO PRODUCE SOME OF THEIR WIRING PARTS AND COATING. THIS OF COURSE WAS NOT DISCLOSED AT TIME OF PURCHASE AND I WOULD HAVE NEVER KNOWN ABOUT IT IF I HADN'T FACED WITH SUCH CIRCUMSTANCE. SO BOTTOM LINE, THERE IS NO RESOLUTION FOR THIS ISSUE AND I WOULD HAVE TO CONTINUE TO BRING MY VEHICLE IN IF RODENTS DECIDE TO HAVE A PARTY AGAIN IN MY VEHICLE OR I CAN MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733070July 9, 2015
UNKNOWN OR OTHER
VEHICLE WAS BEING DRIVEN ON FREEWAY IN LIGHT TRAFFIC, WHEN SUNROOF SPONTANEOUSLY SHATTERED. SEE PICTURE AT: HTTP://E84.XBIMMERS.COM/FORUMS/SHOWTHREAD.PHP?P=18227219#POST18227219
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731623July 1, 2015
VISIBILITY/WIPER
SINCE I PURCHASED THE VEHICLE, I COMPLAINED TO BMW ABOUT A FILMY FOG COLLECTING INSIDE THR WINDSHIELD OF THE VEHICLE. YOU COULD THOROUGHLY CLEAN THE WINDSHIELD, AND WITHIN 2-3 DAYS, THE FILM WOULD RETURN. THIS WOULD CAUSE DIFFICULTY SEEING THROUGH THR WINDSHIELD, ESPECIALLY AT DUSK AND DAWN. I CLEANED MY WINDSHIELD CONTINUOUSLY FOR APPX 1.5 YEARS, ALL THE WHILE COMPLAINING TO MY DEALER AND BMW CORPORATE. I WAS TOLD NUMEROUS TIMES THAT THERE WAS NO WAY TO MEASURE HOW MUCH BUILDUP ON A WINDSHIELD CAUSED A SAFETY HAZARD, SO THERE WAS NO RECALL OR ANYTHING BMW COULD OR WOULD . SINCE I MAINLY DRIVE AT THISE HOURS, IT WAS A DAILY ISSUE FOR ME. SO, WITH RELUCTANCE WE WERE FORCED TO LOSE MONEY AND TRADE THE VEHICLE IN FOR ANOTHER BRAND.........AFTER NUMEROUS ATTEMPTS TO HAVE BMW TO LOOK INTO THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725668June 17, 2015
SERVICE BRAKES, VEHICLE SPEED CONTROL, ENGINE
FOR THE FOURTH TIME SINCE TAKING DELIVERY OF THE NEW CAR, DRIVING ON CITY STREET IN MODERATELY HEAVY TRAFFIC, BRINGING THE CAR TO A STOP BY DEPRESSING THE BRAKE PEDAL CAUSED THE CAR TO ACCELERATE AND THE ENGINE TO REV ABOVE THE 3,000 RPM LEVEL. (AT THE LAST EVENT I WATCHED THE TACHOMETER GAUGE AS I WAS BRAKING.) EACH TIME I HAD TO PANIC-DEPRESS ON THE BRAKE PEDAL TO AVOID A COLLISION WITH THE CAR IN FRONT. EACH TIME I COULD FEEL THE PULSATION OF THE ABS BRAKE ON THE PEDAL. THE FOLLOWING MORNING I TOOK THE CAR INTO THE DEALER AND REPORTED THE CHRONIC MALFUNCTION. I WAITED FOR A RESPONSE UNTIL THIS MORNING WHEN I RECEIVED AN EMAIL ANNOUNCING THAT MY CAR WAS READY FOR PICK-UP, WITHOUT ANY MENTION OF DISPOSITION OR REPAIR. WHEN I CALLED AND SPOKE TO THE SERVICE REPRESENTATIVE, I WAS TOLD THAT THEY COULD FIND NO PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694531June 15, 2015
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC:POWER ASSIST
2014 BMW X-1. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO POWER ASSIST BRAKE FAILURE ACCIDENT. *SMD THE CONSUMER WAS STOPPED AT A RED LIGHT, WHEN THE STOP/START SYSTEM ON HER VEHICLE AUTOMATICALLY SHUT THE ENGINE OFF. WHEN THE LIGHT CHANGED, THE CONSUMER REMOVED HER FOOT FROM THE BRAKE PEDAL. THE VEHICLE ROLLED FORWARD A SHORT DISTANCE. HOWEVER, ANOTHER VEHICLE OF THE CONSUMER STOPPED. THE CONSUMER RELIED ON THE POWER ASSIST BRAKES, BUT THE ENGINE DID NOT PROMPTLY RESTART WHEN SHE APPLIED THE BRAKE MULTIPLE TIMES. CONSEQUENTLY, SHE WAS UNABLE TO STOP THE VEHICLE AND ULTIMATELY REAR ENDED ANOTHER VEHICLE. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10722458May 30, 2015
UNKNOWN OR OTHER
THIS CAR WAS PARKED IN MY SUNNY DRIVEWAY, AMBIENT TEMP ~85 DEGREES F. SEVERAL HOURS LATER, I RETURNED TO DRIVE IT AND FOUND THE REAR GLASS OVER THE HATCH TRUNK LID BROKEN INTO THOUSANDS OF EQUAL PARTS, BUT ALL IN PLACE WITH NO INDENTATION OR EVIDENCE OF ANYTHING HAVING IMPACTED THE GLASS, SUCH AS A LIMB, ROCK, BASEBALL, ETC. WHEN I TOUCHED THE GLASS, IT CRUMBLED INTO THE STORAGE AREA AND ON THE PAVEMENT. THE AUTOGLASS REPAIR PLACE I TOOK IT TO OPINED THAT THIS HAS OCCURRED IN VARIOUS VEHICLES AS A RESULT OF HEAT BUILDING UP INSIDE. IF SO, THIS IS A SERIOUS MANUFACTURING AND DESIGN DEFECT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721403May 26, 2015
UNKNOWN OR OTHER
WROTE LAST YEAR TO EXPLAIN THAT DUE TO FOG/FILM GATHERING ON THE INTERIOR WINDSHIELD, VISIBILITY WAS REDUCED. SINCE THAT TIME, VISIBILITY HAS BEECOME SEVERELY LIMITED AND, BECAUSE THIS FOG/FILM COULD NOT BE REMOVED, WE HAD THE SUBSTANCE TESTED. BIS(2-ETHYLHEXYL) PHTHALATE (DEHP) WAS FOUND. THIS TEST WAS DONE IN FEBRUARY 2015 AND CONFINED TO THE DRIED ON SUBSTANCE. THE FOG/FILM CONTINUES TO LEAK INTO THE CABIN AND FURTHER TESTING WILL BE DONE TO DETERMINE IF THERE ARE ADDITIONAL SUBSTANCES DETECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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