Ram 1500 Complaints

11,877 consumer complaints on file.

#11078989March 13, 2018
AIR BAGS, SEAT BELTS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 RAM 1500. THE CONTACT RECEIVED SEVERAL NOTIFICATIONS CONCERNING NHTSA CAMPAIGN NUMBERS: 15V460000 (SEAT BELTS, AIR BAGS), 15V459000 (AIR BAGS), 15V534000 (AIR BAGS), AND 17V302000 (AIR BAGS). THE PARTS WERE NOT AVAILABLE. AN UNKNOWN DEALER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO RECEIVE THE RECALL REPAIR. THE DEALER INDICATED THAT THERE WAS NO LOANER VEHICLE OPTION. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078632March 12, 2018
SERVICE BRAKES, POWER TRAIN
MY VEHICLE ROLLED AWAY WHILE IN PARK WITH THE ENGINE RUNNING. THE TEMPERATURE WAS 35 DEGREES AND IT WAS JUST STARTED AND MOVED IN THE DRIVEWAY. THE VEHICLE WOULD NOT GO BACK INTO DRIVE OR PARK. IT HAD TO BE SHUT OFF AND THEN RE-STARTED TO RESET THE SHIFTER ACTIVITY. THIS IS A ROTARY SHIFTER NOB VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078783March 12, 2018
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2013 RAM 1500. THE CONTACT CALLED THE DEALER (RICK HENDRICK JEEP CHRYSLER DODGE RAM, 8333 RIVERS AVE, NORTH CHARLESTON, SC 29406, (843) 639-5475) SEVERAL TIMES REGARDING A RECALL REPAIR FOR THE BRAKES AND POWER TRAIN. THE DEALER WAS UNABLE TO PROVIDE THE PART FROM THE MANUFACTURER WITHIN A REASONABLE TIME FRAME TO RECEIVE A RECALL REPAIR. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER. THE VIN AND RECALL INFORMATION WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078499March 10, 2018
AIR BAGS, SEAT BELTS
2015 RAM 1500 RESTRAINT SYSTEM FAILED TO ACTIVATE DURING A SIGNIFICANT CRASH. ENTIRE LOWER BUMPER TORN OFF, CHROME SOLID STEEL BUMPER WAS COMPLETELY MANGLED. FRONTAL FRAME BRACKETS (4 TOTAL) WERE CRUSHED LIKE AN ACCORDION, SIDE SUPPORT BRACKETS OF THE FRONT BUMPER WERE BENT BACK INTO THE WHEEL WELL WITH THE BUMPER. ACCIDENT WAS DRY PAVEMENT, SUNNY WEATHER, PART OF 6 CAR PILE UP, IMPACT ESTIMATED GREATER THAN 25MPH INTO A STATIONARY VEHICLE. PERMANENT MEDICAL ISSUES DUE TO COMPLAINT SYSTEM RESTRAINT SYSTEM FAILURE. REQUESTED DEALER TO REVIEW THE RESTRAINT SYSTEM SOFTWARE TO DETERMINE IF IT SHOULD HAVE ACTIVATED. DEALER HAD NO IDEA HOW TO FIND THE DATA RECORDED DURING THE ACCIDENT. *TT *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11078508March 10, 2018
ENGINE
MANIFOLD BOLTS TO THE HEADS BROKE OFF. I WAS DRIVING WITH MY KIDS IN VEHICLE AND LOST CONTROL. THE NEED TO BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072628March 9, 2018
POWER TRAIN
2016 DODGE RAM 1500. CONSUMER WRITES IN REGARDS TO ISSUES WITH ROTARY SHIFTER. *LD THE CONSUMER STATED THE VEHICLE INADVERTENTLY SHIFTED INTO REVERSE WHILE THE CONSUME WAS EXITING THE VEHICLE. THE CONSUMER WAS KNOCKED UPON HITTING HIS HEAD ON THE ROAD. THE CONSUMER REQUIRED SURGERY ON HIS LEGS FROM BEING RAN OVER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078391March 9, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2017 RAM 1500. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE LOW BEAM HEADLIGHTS ILLUMINATED VERY DIMLY. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO STATED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078344March 9, 2018
SUSPENSION, UNKNOWN OR OTHER
RFERENCE MULTIPLE REPORTS FORWARDED TO YOUR OFFICE SURROUNDING RAM'S AIR-RIDE SUSPENSION SYSTEMS'. THESE MAJOR CONCERNS WERE FIRST REPORTED IN EARLY 2017 AFTER RETURNING TO ALASKA. AN OFFICIAL LETTER WAS SENT TO THE FCA GROUP-ITALY, FCA CEO, & THEIR BOARD OF DIRECTORS SURROUNDING THESE LIFE THREATENING INCIDENTS. WHILE COMMUTING ON AN ARCTIC ALASKAN DAY "-40 DEGREES+" MY RAM INSTANTLY DROPPED WHILE IN MOTION, ALL SAFETY EQUIPMENT BECAME UNRESPONSIVE LEAVING ME TO SKID IN TRAFFIC TO A STOP. THANK GOD NO ONE WAS HURT DURING THIS EXPERIENCE. THE VEHICLE WAS IMMEDIATELY TAKEN TO GENE'S CHRYSLER, AFTER SITTING FOR DAYS (BEING TOLD THERE IS NO FIX FOR THIS), FCA WAS OFFICIALLY NOTIFIED. GENE'S CHRYSLER SERVICING AGENTS STATED THAT THESE ISSUES WHERE REPORTED TO FCA BUT THEY DON'T KNOW WHAT TO DO ABOUT IT. I ASKED WHY WE WERE NOT INFORMED BY ALL THE DEALERSHIP SERVICING AGENTS FROM COLORADO TO WASHINGTON TO ALASKA WHEN OUR RAM WAS TAKEN IN FOR THE MANY RECALLS? AFTER DAYS OF SITTING, THE DEALERSHIP SERVICING AGENTS STATED THAT A TECHNICIAN TEAM HAD VISITED ALASKA A FEW MONTHS AGO AND THEY WANTED TO TRY SOMETHING. A LIST OF PARTS WHERE EXCHANGED, FUSES REPLACED, AND CODES RESET. AFTER A FEW TEST DRIVES THEY STATED THE VEHICLE SHOULD BE GOOD FOR AWHILE BUT THEY WERE NOT SURE IF THIS WOULD PERMANENTLY FIX THESE ISSUES. ASKING IF THE VEHICLE WAS COMPLETELY SAFE (VEHICLE TRANSPORTS PERSONNEL FOR SCHOOL & MINISTRY) TO OPERATE, WE WERE TOLD THEY WERE NOT 100% SURE BUT IF THE ISSUE RETURNED, BRING IT BACK TO THEM IMMEDIATELY. TIME AND TIME AGAIN, THE DEALERSHIP SERVICING TEAM STATED THAT FCA WAS NOT TOO CONCERNED BECAUSE ALASKA IS ONLY A SMALL POPULATION OF THEIR CONSUMER BASE. WE CONTACTED FCA AGAIN TO REMIND THEM WINTERS' ARCTIC WEATHER WOULD RETURN SOON, THAT WE NEEDED DIRE ASSISTANCE FOR SAFETY REASONS. JAN-FEB 2018, WE'D RELIVE THIS EXPERIENCE AGAIN! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076838March 8, 2018
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2009 RAM 1500. WHILE DRIVING AT ANY SPEED, THE CONTACT STATED THAT "IT FELT LIKE THE BED OF THE VEHICLE WAS FALLING OFF." THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC IN TEMPLE HILLS, MD WHERE PREVIOUS REPAIRS WERE PERFORMED ON THE VEHICLE. THE TECHNICIAN STATED THAT THE FAILURE HAD NOTHING TO DO WITH THE PREVIOUS REPAIR. THE VEHICLE WAS NOT REPAIRED FOR THE FAILURE. IT WAS UNKNOWN IF A DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076602March 7, 2018
ENGINE, UNKNOWN OR OTHER
RAM STARTED DYING IN DECEMBER 2017 WHILE DRIVING AT HWY SPEED. ALL ELECTRIC POWER REMAINED, NO CHECK ENGINE LIGHT ILLUMINATED. ON OR ABOUT 1 JANUARY 2018, ENGINE SHUT DOWN AT HIGHWAY SPEED AND CHECK ENGINE LIGHT ILLUMINATED. THAT DAY, THE ENGINE SURGED 2 TIMES WITHOUT DYING. DEALER VERIFIED A U1424 TROUBLE CODE RECORDED 3 TIMES. DEALER HAD THE RAM FOR ABOUT 1 WEEK AND COULD NOT MAKE IT DUPLICATE, BUT INDICATED THEY WERE GOING TO CHANGE THE CRANKSHAFT SENOR. THEY DID NOT DO THE REPAIR. DEALER CLEARED THE CODE AND I RETRIEVED IT. THE RAM CONTINUED TO DIE, BUT HAS NOT PRESENTED A TROUBLE CODE. I FILED A COMPLAINT WITH DODGE/RAM (CASE#33123585) TO WHICH THEY RECENTLY DETERMINED THAT UNTIL THE RAM CANNOT MOVE UNDER ITS OWN POWER, THERE IS NOTHING THEY CAN DO, DESPITE THE SERIOUS SAFETY ISSUE. SINCE DECEMBER, THE RAM HAS NOW DIED APPROXIMATELY 7 TIMES AND SURGED MORE TIMES THAN I REMEMBER. THE FIRST TIME I WAS PULLED INTO THE DITCH AS I TRIED TO GET OFF THE HIGHWAY. 3 TIMES, I'VE NARROWLY MISSED BEING REAR-ENDED AFTER THE RAM DIED TWICE WHILE NAVIGATING THROUGH A TRAFFIC LIGHT AND ONCE WHILE TURNING AT AN INTERSECTION. THIS MORNING IT AGAIN DIED AS I WAS SLOWING DOWN TO NAVIGATE A TRAFFIC LIGHT. I DIDN'T REALIZE IT DIED UNTIL I TRIED TO ACCELERATE. BY THAT TIME, I BARELY HAD ENOUGH MOMENTUM TO PULL TO THE SIDE OF THE ROAD. THE VEHICLE BEHIND ME HAD TO SLAM ON THEIR BRAKES AND SWERVE TO KEEP FROM REAR-ENDING ME. THAT INDIVIDUAL CONFRONTED ME IN A VERY HOSTILE MANNER, BUT I DIFFUSED THE SITUATION WHEN I EXPLAINED WHAT HAD HAPPENED. THE ATTITUDE OF DODGE/RAM IS VERY CONCERNING AS THEIR "POLICY" OUTWEIGHS THE SAFETY OF ME, MY FAMILY AND OTHERS ON THE ROAD. THERE ARE MANY COMPLAINTS ABOUT THIS VERY ISSUE, BUT RAM STATES THEY'VE NEVER DEALT WITH THE ISSUE. I HAVE PHOTOS ON MY CELLPHONE OF THE INSTRUMENT PANEL WHEN THE RAM DIES. I DON'T HAVE ACCESS TO THE COMMUNICATIONS WITH RAM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076771March 7, 2018
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 RAM 1500. WHILE BACKING OUT OF THE GARAGE, THE CONTACT PLACED THE GEAR SHIFTER IN DRIVE. THE CONTACT SLIGHTLY DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE ACCELERATED AT RAPID SPEED. THE CONTACT WAS ABLE TO GAIN CONTROL OF THE VEHICLE; HOWEVER, WHILE THE BRAKE PEDAL WAS DEPRESSED, THE ENGINE CONTINUED TO REV. THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE AGAIN, BUT WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED AT 7 MPH. THE ELECTRONIC THROTTLE CONTROL INDICATOR ILLUMINATED. THE CONTACT CALLED YORK DODGE CHRYSLER JEEP RAM AT (928) 433-3925 (500 PRESCOTT LAKES PKWY, PRESCOTT, AZ 86301) WHERE A DIAGNOSTIC APPOINTMENT WAS SCHEDULED FOR THE FOLLOWING DAY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 29,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076420March 6, 2018
ENGINE
WHEN DRIVING THE SMELL OF COOLANT ENTERS VENTILATION OF VEHICLE. DURING STATIONERY POSITION NO FLUID SEEMS TO BE LEAKING. HOWEVER, ON FURTHER TESTING AROUND 2500 RPM COOLANT STARTS LEAKING FROM WATER PUMP SPRAYING COOLANT THROUGHOUT THE HOOD ONTO EXHAUST WHICH CAN LIKE DESCRIBE IN OTHER 2013 -2017 RAM MODELS CREATE A FIRE HAZARD..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076229March 5, 2018
POWER TRAIN
TRANS STAY IN" P "AFTER 10 SEC THE TRUCK MOVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076233March 5, 2018
STEERING
POWER STEERING MODULAR WENT BAD THAY HAD TO REPLACE THE ENTIRE POWER STEERING RACK WENT OUT WHEN I WAS DRIVING DOWN THE INTERSTATE COULD NOT TURN THE WHEELS AT ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076290March 5, 2018
WHEELS
WHEN I TOOK MY TRUCK IN FOR ROUTINE MAINTENANCE SERVICE AND TIRE ROTATION, I WAS TOLD THAT ALL 4 GOODYEAR WRANGLER SR-A DOT M5YNJB1R0314 NEED TO BE REPLACED AND THEY WERE NOT ROTATED BECAUSE OF TINY CRACKS IN THE SIDEWALLS ALL THE WAY AROUND EACH TIRE. THE TREAD IS STILL LIKE NEW AND ONLY 13,158 MILES. THESE TIRES WERE ON MY NEW TRUCK WHEN I PURCHASED IT. JUST TO COMPARE: MY 2005 RAM STILL HAD THE ORIGINAL TIRES ON IT WITH ONLY SLIGHT WEAR ON TREAD WHEN I TRADED IT IN 9 YEARS LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076158March 4, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
I WAS DRIVING OUT OF MY DRIVE WAY, AND MY VEHICLE WENT INTO PARK BY ITSELF. IT APPEARED A STRANGE MESSAGE ON THE SCREEN SAYING 'CAR NOT IN DRIVE, SHIFT TO PARK'. ALSO MY VEHICLE DISPLAYED AN ALERT MESSAGE SAYING 'ALERT: ELECTRONIC THROTTLE CONTROL SYSTEM MALFUNCTION, THE VEHICLE ONBOARD DIAGNOSTIC SYSTEM HAS DETECTED A MALFUNCTION'. ALSO ANOTHER ALERT WAS DISPLAYED AS 'ALERT: ENGINE SYSTEM MALFUNCTION'. NOT ONLY DID MY VEHICLE HAVE THESE MALFUNCTIONS BUT MY HEATED STEERING WHEEL AND SEATS WERE BEING USED BY ITSELF. I WAS NOT IN CONTROL OF THESE PANELS. LAST, MY SENSORS ON MY RAM DO NOT FUNCTION CORRECTLY, IF I AM PULLING UP CLOSE TO AN OBJECT MY SENSORS WILL NOT 'BEEP'. ONLY TIME THEY GO OFF IS IF I HIT THE OBJECTS IN FRONT OF ME. LAST BUT NOT LEAST, MY 'CHECK ENGINE LIGHT' WAS ON AND THE TEMPERATURE GAUGE INDICATED THE TEMPERATURE OUTSIDE WAS BELOW 41 F WHEN IN FACT IT WAS 65 F.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075778March 2, 2018
STEERING
TL* THE CONTACT OWNS A 2015 RAM 1500. WHILE DRIVING AT A LOW SPEED, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT EXPERIENCED DIFFICULTY MANEUVERING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V167000 (STEERING). THE DORSCHEL DORSCHEL AUTOMOTIVE GROUP DEALER (3817 W HENRIETTA RD, ROCHESTER, NY 14623) WAS CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,099. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074816February 28, 2018
POWER TRAIN
2015 DODGE RAM 1500. CONSUMER WRITES IN REGARDS TO BRAKE TRANSMISSION SHIFT INTERLOCK SAFETY RECALL. *LD THE CONSUMER STATED THE TRANSMISSION WAS REPLACED 3 TIMES, BUT STILL FAILED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075480February 28, 2018
STEERING
TL* THE CONTACT OWNS A 2015 RAM 1500. WHILE DRIVING, THE STEERING WHEEL SEIZED AND MADE IT DIFFICULT TO STEER. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (LOCHMANDY MOTORS, 920 N NAPPANEE ST, ELKHART, IN 46514) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V167000 (STEERING), BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER STATED THAT THEY WOULD NOTIFY THE CONTACT ONCE THE REMEDY WAS AVAILABLE. THE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074891February 25, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER, EXTERIOR LIGHTING
AS PREVIOUS RECALL ON SAME MODEL OF TRUCKS, THE LEAK ISSUE ON THE REAR WINDOW OR THIRD BRAKE IS STILL PRESENT DUE TO THE SEALANT WEARING OFF AND NOT STOPPING RAIN FROM ENTERING THE CAB AND RUINING UPHOLSTERY , AND EVENTUALLY PROMOTING RUST FROM INSIDE THE CAB. THE VEHICLE CAN BE STATIONARY OR IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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