Ram 1500 Complaints

11,877 consumer complaints on file.

#11172113January 25, 2019
SUSPENSION
MY RAM 1500 AIR SUSPENSION HAS FAILED ON SEVERAL OCCASIONS, LEAVING THE FRONT END OF THE TRUCK SAGGING DOWN ON THE RUBBER BUMP STOPS. THIS CONDITION LEAVES ME WITH NO SUSPENSION IN THE FRONT, OFTEN WHEN AWAY FROM HOME. THIS CONDITION HAS LEFT ME ON THE HIGHWAY WITH ADVERSE HANDLING CHARACTERISTICS, SUCH AS SHUDDERING OF THE FRONT END. I HAVE HAD THIS IN THE SHOP AT THE DEALER ON SEVERAL OCCASIONS, THE FIRST TIME FOR OVER A MONTH. THE SERVICE DEPARTMENT MANAGER ACKNOWLEDGES A PROBLEM, BUT TOLD ME THERE IS "NO FIX" UNTIL RAM COMES UP WITH ONE. THIS CONDITION ONLY HAPPENS IN BELOW FREEZING TEMPERATURES AND GOES AWAY WHEN TEMPERATURES RISE. THERE ARE MANY OTHER OWNERS REPORTING THE SAME PROBLEM, WITH THE SAME RESPONSES FROM THEIR DEALERS. THIS PROBLEM HAS CREATED A VERY UNSAFE CONDITION FOR ME, PERSONALLY, AND OTHERS HAVE REPORTED THIS HAPPENING WHILE UNDERWAY, WITH ONE WHOLE SIDE OF THEIR VEHICLE DROPPING WHILE UNDERWAY. I'M HOPING THIS DOESN'T HAPPEN TO ME. WHEN WILL FCA BE HELD RESPONSIBLE FOR THIS KNOWN SAFETY ISSUE? SOON, I HOPE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171775January 24, 2019
FUEL/PROPULSION SYSTEM
THE WINDOW STICKERS SAID 19 MPG . REALLY I ONLY DO 11 ON MY TRICK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171893January 24, 2019
ENGINE
THE BOLTS OR STUDS THAT HOLD THE EXHAUST MANIFOLD TO THE ENGINE BROKE OR SHEARED OFF. THIS PRESENTS A BREAK IN THE ABILITY OF THE ENGINE TO SAFELY TRANSPORT EXHAUST GASES TO THE REAR OF THE VEHICLE. EXHAUST GASES ARE NOW INTRODUCED TO THE ENGINE COMPARTMENT AND THE PASSENGER CABIN OF THE VEHICLE. EXHAUST COULD BE SMELLED IN THE CABIN TO THE VEHICLE AT START UP WHICH MEANS THAT CARBON MONOXIDE COULD BE INTRODUCED TO THE CABIN. THIS IS A SERIOUS SAFETY ISSUE. SECONDLY, WITH A EXHAUST LEAK OCCURRING AT THE ENGINE BLOCK, EXHAUST GASES ARE BYPASSING THE POLLUTION CONTROL EQUIPMENT WHICH MAY BE A EPA ISSUE. REFERENCING COMPLAINTS ON THE INTERNET THIS IS A VERY COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171913January 24, 2019
ENGINE
I HAD A WATER PUMP FAILURE, CALLED THE DEALERSHIP AND THEY TOLD ME IT WAS UNDER WARRANTY. A FLATBED TRUCK CAME TO PICK IT UP. AFTER THREE WEEKS IN THE DEALER THEY CALLED ME IT WAS READY FOR PICK UP. I WENT THERE, INSPECTED THE WORK ALL WAS DONE CORRECTLY. WHEN I WENT TO PICK UP MY KEYS, THEY TOLD ME THAT DODGE DOES NOT INCLUDE THE "LIQUIDS" AND THAT I HAD TO PAY FOR THE COOLANT USED, $29.98 THEY CHARGED ME. I WENT TO TALK TO THE MANAGER AND ASKED HIM AND HE SAID THAT DODGE DOES NOT COVER FOR ANY LIQUIDS, IF YOU MAKE AN ENGINE REPAIR UNDER WARRANTY, CUSTOMER PAYS FOR THE OIL AND FILTER, IF A REPAIR IS DONE ON THE AXLE, CUSTOMER HAD TO PAY FOR THE AXLE FLUID, IT IS INCREDIBLE!! GM INCLUDES EVERYTHING. MY TRUCK IS A 2014, BUT ONLY HAS 30K MILES ON IT, FIRST THIS IS NOT SUPPOSE TO HAPPEN AT THIS LOW MILLAGE, AND SECOND IF THE DEALER IS GOING TO DO THE JOB, AFTER HAVING THE TRUCK SITTING IN THEIR YARD FOR THREE WEEKS, THE LEAST YOU COULD DO IS INCLUDE THE COOLANT. DON'T YOU THINK. HOW DOES THE GOVERNMENT ALLOWS THIS? THERE SHOULD BE A LAW PROTECTING THE CUSTOMER FROM THIS KIND OF RIP OFFS. ALMOST THIRTY DOLLAR FOR COOLANT IT IS OUTRAGEOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171956January 24, 2019
ELECTRICAL SYSTEM
TIPM FAILURE- TOTAL INTEGRATED POWER MODULE FAILED ABRUPTLY CAUSING THE FOLLOWING SYMPTOMS. ABS- BREAK- ESP/BAS AND TRACTION CONTROL INDICATOR LIGHTS TO LIGHT. THE FOLLOWING SYSTEMS NO LONGER WORK- HVAC- BLOWER FAN- WINDSHIELD WIPERS- DOOR LOCKS AND HORN ARE INOPERABLE. NO REPLACEMENT AVAILABLE FOR A MINIMUM OF 35 DAYS PER DODGE CUSTOMER CARE LINE. THIS FAILURE OCCURRED WHILE MOVING AND GAVE NO WARNING OF TROUBLE BEFORE HAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172003January 24, 2019
POWER TRAIN
OCCASIONALLY, WHEN THE VEHICLE IS STARTED AND SHIFTED FROM PARK TO DRIVE, THE TRANSMISSION WILL NOT ENGAGE AND THE VEHICLE WILL NOT MOVE FORWARD. SHIFTING BACK TO PARK AND THEN DRIVE AGAIN DOES NOT RESOLVE THE ISSUE. IF THE GAS PEDAL IS PRESSED WHEN THE VEHICLE IS IN DRIVE, THE VEHICLE WILL SUDDENLY DROP INTO GEAR AND THE CAR WILL DANGEROUSLY SURGE FORWARD. THIS HAS HAPPENED 5 TIMES SO FAR ON A VEHICLE WITH ONLY 500 MILES. THIS SEEMS TO BE A RECURRING ISSUE WITH OTHER 2019 RAM 1500 OWNERS AS THERE ARE FORUM POSTS AND COMPLAINTS ON THIS ISSUE ALREADY. I ALSO HAVE A VIDEO OF THE ISSUE OCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171613January 23, 2019
AIR BAGS
I WAS INVOLVED IN A FRONT END COLLISION ON 4-23-2018. AT 60MPH, MY AIRBAGS FAILED TO DEPLOY. I FILED A COMPLAINT WITH CHRYSLER (CASE# 33961416). THEY SENT AN INVESTIGATOR TO DOWNLOAD THE INFORMATION FROM THE COMPUTER. THE INVESTIGATOR REPORTED THAT THE AIRBAGS WAS WORKING AT THE TIME OF THE COLLISION AND THAT I WAS NOT TRAVELING FAST ENOUGH FOR IT TO DEPLOY. WHEN THEY REFUSED TO PROVIDE ME WITH A COPY OF THE REPORT, I HIRED MY ON INVESTIGATOR TO DOWNLOAD THE INFORMATION FROM THE COMPUTER. MY INVESTIGATOR FOUND THAT CHRYSLER'S REPORT WAS 100% INCORRECT. HIS REPORT STATES THAT I WAS TRAVELING AROUND 60MPH AND THE AIRBAGS FAILED. HE EVEN PROVIDED PHOTOS OF THE STEERING COLUMN THAT SHOWS THE AIRBAGS TRIED TO DEPLOY BUT FAILED. CHRYSLER HAS REFUSED TO CONTACT MY INVESTIGATOR AND HAS ADVISED ME TO STOP CALLING ABOUT THIS ISSUE BECAUSE THEY HAVE CLOSED THE CASE. I FILED A COMPLAINT WITH THE OKLAHOMA ATTORNEY GENERALS (CASE # CC-18-1759) WHICH WAS TRANSFERRED TO YOUR OFFICE ON 10-23-2018. JOHN (PHONE #202-366-8833) FROM YOUR OFFICE CALL ME A FEW WEEKS AGO TO GET THE VIN NUMBER FROM THE DODGE THAT I WRECKED. PLEASE FORGIVE ME IF THIS IS NOT THE CORRECT WAY TO PURSUE THIS SITUATION. IF THIS CASE IS STILL UNDER INVESTIGATION AND I NEED TO BE PATIENT, THAT'S EXACTLY WHAT I WILL DO. PLEASE ADVISED THAT I CAN PROVIDE YOU WITH THE ENTIRE REPORT THAT MY INVESTIGATOR HAS. THANK YOU SEE ALSO 11149428. *DSY *DT *DT*JB *DT *DT*JB *BF CONSUMER STATED VEHICLE WAS TOTALED AND HE DOES NOT WANT FCA TO HAVE A COPY OF MY REPORT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11171312January 22, 2019
STEERING
TL* THE CONTACT OWNS A 2013 RAM 1500. WHILE THE CONTACT WAS WARMING UP THE VEHICLE, THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO SWOPE CHRYSLER DODGE JEEP RAM (LOCATED AT 1012 N DIXIE HWY, ELIZABETHTOWN, KY 42701, (270) 765-2181) WHERE IT WAS DIAGNOSED THAT THE MODULE IN THE RACK AND PINION MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171347January 22, 2019
POWER TRAIN
WHILE AT THE BOAT RAMP, PULLING A BOAT OUT OF THE WATER. THE TRUCK WAS ON AN INCLINE. THE BOAT WAS ABOUT 1200 - 1500 POUNDS TOTAL. THE TRUCK WAS IN PARK, PARKING BRAKE ENGAGED. SITTING IN THE CAB WITH THE SEAT BELT ON AND THE DOOR AJAR, PLACING THE TRANSMISSION IN DRIVE, AFTER THE TRANSMISSION ENGAGED I INCREASED THE RPM SLIGHTLY WITH THE GAS PEDAL AND THEN RELEASED THE PARKING BRAKE. THIS HAS ALWAYS BEEN THE NORMAL PROCEDURE THAT PREVENTS THE RIG FROM ROLLING BACKWARD. WHEN I DID THIS AND ADDED MORE THROTTLE THE TRUCK STARTED TO MOVE FORWARD BUT THEN QUICKLY DISENGAGED FROM PARK TO N, THE TRUCK STARTED TO ROLL BACKWARDS AND THE RPM INCREASED. I WAS ABLE TO APPLY THE BRAKE AND STOP. THIS REPEATED SEVERAL TIMES. THE INSTRUMENT CLUSTER FLASHED A WARNING THAT THE TRUCK WAS NOT IN PARK. I BELIEVE THERE IS A FLAW IN THE AUTO PARK FEATURE. IT IS REPEATABLE. INCLINE, DOOR AJAR, BELT ON, FROM PARK TO DRIVE. ON FLAT GROUND I CAN NOT DUPLICATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171452January 22, 2019
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL* THE CONTACT OWNS A 2013 RAM 1500. WHILE DRIVING 65 MPH WITH THE CRUISE CONTROL ENGAGED, THE CRUISE CONTROL DISENGAGED WITHOUT WARNING. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS CALLED AND THE CONTACT WAS WAITING FOR A SUPERVISOR TO CALL HIM BACK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171151January 21, 2019
POWER TRAIN
WHEN THE TRUCK IS PUT INTO "D" DRIVE FROM PARK, IT WILL NOT MOVE. SOME TIMES IT WILL DO IT IN "R" REVERSE. IF YOU PUSH ON THE GAS PEDAL ENOUGH IT WILL LUNGE FORWARD ABRUPTLY. IN SOME CASES VERY ROUGH. DEALER AND FCA ARE ACTING LIKE THEY NO NOTHING ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171231January 21, 2019
ELECTRICAL SYSTEM, STEERING
POWER STEERING WENT OUT MULTIPLE TIMES. WOULD WORK AFTER RESTARTING TRUCK THEN GO OUT AGAIN. TOOK IT TO THE DEALERSHIP TO FIX THEN WENT BACK OUT AGAIN AFTER SERVICING. ALSO HAVE OTHER SERVICE MESSAGES FOR SUSPENSION AND LANE CONTROL. CHECK ENGINE LIGHT CAME IN AFTER BEING SERVICED TWICE. TRUCK IS NOW IN THE SHOP FOR THE 4TH TIME WITH MORE ELECTRICAL ISSUES. IT THROWS NEW CODES EVERYTIME. LASTEST CODES: IMPLAUSIBLE DATA RECEIVED FROM TCM, CALIBRATION MISMATCH, IMPLAUSIBLE DATA RECEIVED FROM RF HUD AND FROM RADIO, BATTERY VOLTAGE CIRCUIT VOLTAGE BELOW THRESHOLD, IMPLAUSIBLE DATA RECEIVED FROM CRUISE CONTROL SWITCH, EDU NOT INITIALIZED, IMPLAUSIBLE/MISSING TRANSMISSION MESSAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171252January 21, 2019
ELECTRICAL SYSTEM
THERE IS A SPLIT-SECOND DELAY WHEN PRESSING THE HORN BUTTON AND THE HORN ACTUALLY SOUNDING. VERY SIGNIFICANT WHEN SOMEONE IS ENTERING YOUR LANE AND DOESN'T SEE YOU. SERVICE TECH CHARGED ME $50 TO TELL ME THAT THIS IS NORMAL. IT CERTAINLY SHOULD NOT BE NORMAL. VERY DANGEROUS. IT HAS DONE THIS SINCE NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171267January 21, 2019
UNKNOWN OR OTHER
THE HEAT IS ONLY WORKING ON THE PASSENGER SIDE OF MY TRUCK AND IT'S ONLY 5 YEAR OLD WHY AM JUST NOW HAVING THIS PROBLEM EVERY THING IS WORKING PROPERLY BUT THE HEAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170900January 19, 2019
ELECTRICAL SYSTEM
THE UCONNECT DOES NOT WORK ALL THE TIME SOME DAY IT WILL WORK AND THEN THE NEXT TIME I TRY TO USE IT IT DOESN'T
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170562January 17, 2019
ENGINE
ENGINE KEEPS STALLING RANDOMLY COMING TO A STOP OR IDLING DURING TIMES, WANTS TO TURN OFF WHILE PUTTING IN REVERSE, HAVE HAD A NEW BATTERY PUT IN AND ALTERNATOR HAS CHECKED OUT GOOD THROUGH DODGE THEMSELVES. ISSUES STARTED HAPPENING IN NOVEMBER WHEN THE TEMPERATURES GOT COLD. PURCHASED TRUCK IN JULY 23. HAD AN INTERLOCK SYSTEM PUT IN AND HAD NO ISSUES WITH IT UNTIL WINTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170654January 17, 2019
STEERING, SUSPENSION
THE FACTORY "AIR RIDE" SUSPENSION FAILS IN COLD WEATHER. THE AIR BAGS COMPLETELY DEFLATE, LEAVING THE VEHICLE WITH NO SUSPENSION. LOSING ALL SUSPENSION ABILITY WHILE DRIVING IS A SERIOUS RISK TO LIFE. ENCOUNTERING SMALL POTHOLES OR ICY ROADS WITHOUT SUSPENSION INCREASES THE LIKELIHOOD OF WRECKS. THE LOWERING OF THE SUSPENSION CHANGES THE STEERING GEOMETRY REQUIRED TO PROPERLY STEER A VEHICLE ON THE ROADS. CAMBER, CASTER, AND TOE OF THE STEERING GEOMETRY ARE NEGATIVELY EFFECTED AND WILL RESULT IN INCREASED LIKELIHOOD OF WRECKS. I TOOK MY VEHICLE INTO THE LOCAL DODGE DEALERSHIPS IN ALASKA AND THEY ACKNOWLEDGE THE AIR RIDE SUSPENSION DOES NOT FUNCTION HERE BUT CANNOT MAKE REPAIRS. I CALLED DODGE CORPORATE LINE AND THEY ASK ME TO TAKE IT BACK TO THE SAME DEALERSHIPS THAT INFORM ME THAT THERE IS NO FIX. PLEASE ISSUE A RECALL ON THE RAM 1500 AIR RIDE SUSPENSION AS THIS IS A SERIOUS RISK TO LIFE ALLOWING THESE VEHICLES TO OPERATE IN COLD CLIMATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170325January 16, 2019
ELECTRICAL SYSTEM, ENGINE
VEHICLE STALLS AND LOSES ALL POWER AND ELECTRICAL, SHIFTING ITSELF INTO PARK WHILE DRIVING. THIS IS DUE TO THE FAULTY TIPM IN CHRYSLER VEHICLES. THIS HAS OCCURRED WHILE DRIVING WITH MY WIFE AND CHILDREN ON THE HIGHWAY AND ON MANY OTHER OCCASIONS; THERE IS NO WARNING OR INDICATION THAT IT IS GOING TO HAPPEN, IT JUST HAPPENS. THIS IS UNSAFE AND COULD RESULT IN MULTIPLE FATALITIES. THIS HAS BEEN AN ONGOING ISSUE SINCE DECEMBER 2018. I PURCHASED THE VEHICLE IN MAY 2018. AFTER DOING RESEARCH AS TO WHAT THE PROBLEM COULD BE I DISCOVERED THAT THIS IS AN ONGOING ISSUE THAT CHRYSLER IS AWARE OF AND TO MY KNOWLEDGE HAVE DONE NOTHING TO RESOLVE THIS ISSUE. HAD I KNOWN THAT PURCHASING THIS VEHICLE WOULD ENDANGER MY FAMILY, I NEVER WOULD HAVE EVEN CONSIDERED BUYING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170085January 15, 2019
AIR BAGS
VEHICLE WAS BEING OPERATED AT NORMAL HIGHWAY SPEED, WHEN IT RAN OFF THE RIGHT SIDE OF THE ROAD AND UP AN EMBANKMENT. THE VEHICLE WHEN AIRBORNE, BEFORE LANDING AND SLIDING ACROSS AN INTERSECTING ROAD. THE VEHICLE THEN STRUCK A GROUP OF TREES. THE CRASH RESULTED IN THE DEATH OF THE DRIVER. THE DRIVER WAS BELIEVED TO BE UNRESTRAINED. THE VEHICLE SUFFERED SIGNIFICANT DAMAGE TO THE RIGHT FRONT CORNER. THE AIRBAGS WERE NOT DEPLOYED AND A DOWNLOAD OF THE ACM REVELED IT RECORDED AN EVENT BUT NO CRASH OR PRE-CRASH INFORMATION. * DSY *DT *DT*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#11170213January 15, 2019
STRUCTURE:BODY, SEAT BELTS, STEERING
I HAVE NOTIFICATIONS OF THESE VARIOUS RECALLS AND HAVE TRIED TO GET THESE CORRECTED OR AT LEAST CHECKED OUT AT THE DEALERSHIP WHERE I PURCHASED MY TRUCK. FIRST I WAS TOLD THAT APPOINTMENTS WERE NOW REQUIRED. THEN I WAS ADVISED THAT 1ST COME/1ST SERVED WAS NOW REQUIRED AND FULL SCHEDULES ARE USUAL. NOW I RECEIVED ANOTHER NOTIFICATION. I CARE FOR MY RAM, BUT MY TIME IS ALSO IMPORTANT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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