Nissan Quest Complaints

2,121 consumer complaints on file.

#10053550January 6, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
CHECK ENGINE LIGHT WAS ON DUE TO SMALL EXHAUST LEAK; HOWEVER, SERVICE MANAGER INFORMED CONSUMER THAT VAN STILL COULD BE USED UNTIL PARTS FOR REPAIR ARRIVE. *LA (NAR) *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052364January 4, 2004
VEHICLE SPEED CONTROL
STICKING THROTTLE CAUSED BY BUILD-UP OF SOOT, CARBON, GUM, OR WHATEVER IT IS IN THE THROTTLE BODY ASSEMBLY. THE THROTTLE REQUIRES EXCESS PRESSURE TO OVERCOME ITS STICKING. THEN, WHEN IT UNSTICKS, THE VEHICLE LURCHES FORWARD FASTER THAN EXPECTED. THIS CAN BE A VERY UNSAFE REACTION AT TIMES, DEPENDING ON THE SITUATION. IT IS ALSO VERY HARD ON MY WIFE'S NECK; SHE HAS HAD A CERVICAL DISCECTOMY AND FUSION. I HAVE RECEIVED A CLASS ACTION LAWSUIT WHICH PROPOSES REIMBURSEMENT FOR THROTTLE BODY CLEANINGS OR REPLACEMENTS AND FREE FUTURE CLEANINGS/REPLACEMENTS DURING THE MANUFACTURER'S WARRANTY PERIOD. ALL THIS IS WONDERFUL AND GOOD FOR THE ORIGINAL OWNER(S) --- AT LEAST DURING THE WARRANTY PERIOD --- BUT DOES NOTHING TO IMPROVE SAFETY! WHAT IF YOU WRECK TAKING THE CAR TO THEIR SHOP? AND WHAT HAPPENS WHEN SOMEONE ELSE BUYS THE VEHICLE WHO ISN'T AWARE OF THE PROBLEM? IF YOU NEED A COPY OF THE LAWSUIT, I MADE ONE JUST FOR YOU. OTHER INFORMATION THAT YOU MIGHT NEED FOLLOWS: NISSAN QUEST SETTLEMENT ADMINISTRATOR, C/O ROSENTHAL & COMPANY LLC, P.O. BOX 6175, NOVATO, CA 94948-6175 1-888-866-8245 CLASS COUNSEL: SEAN R. MATT, HAGENS BERMAN LLP, 1301 FIFTH AVENUE, SUITE 2900, SEATTLE, WA 98101 COUNSEL FOR NNA: MALCOLM E. WHEELER, WHEELER TRIG & KENNEDY, P.C., 1801 CALIFORNIA STREET, SUITE 3600, DENVER, CO 80202-2617 THE INCIDENT DATE BELOW IS MOST LIKELY INCORRECT. I KNOW THE FIRST TIME OUR THROTTLE STUCK, I CLEANED IT MYSELF BECAUSE THE DEALER WANTED AN UNGODLY PRICE TO DO IT. I DON'T REMEMBER WHEN IT WAS. MY WIFE SAYS SHE HAS PAID FOR ONE CLEANING, BUT SHE IS UNAVAILABLE TO ASK ABOUT THE DATE. I HAD TO PUT SOMETHING IN THE BLOCKS, TO GET PAST THIS POINT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052274January 2, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
WHEN TAKING OFF FROM A STOP THERE WAS A DELAY IN ACCELERATION. THE GAS PEDAL STUCK. ALSO, WHEN BRAKING THE BRAKES MADE A LOUD SQUEAKING NOISE AFTER THE BRAKE PADS WERE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051311December 30, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
ON 10/25/03 WE PURCHASED A 2004 NISSAN QUEST. WITHIN ONE WEEK OF PURCHASE WE NOTICE A LOUD RATTLING NOISE COMING FROM THE DRIVER SIDE REAR SLIDING DOOR. AFTER 2 ATTEMPTS TO REPAIR AT THE DEALERSHIP THE NOISE WAS ATTENUATED BUT STILL PERSISTED. AFTER THE 2ND VISIT THE RATTLING SOUND EXPANDED TO INCLUDE A CREAKING NOISE EACH TIME WE BRAKED. ON 11/29/03 THE REAR DRIVER SIDE SLIDING DOOR WOULD NOT OPEN SO WE PLACED OUR CHILDREN IN THE VAN USING THE AUTOMATIC SLIDING DOOR ON THE REAR PASSENGER SIDE. AFTER BUCKLING THE CHILDREN IN WE STARED THE VAN AND LEFT FOR HOME. AT APPROXIMATELY 11:55PM THE DRIVER SIDE REAR DOOR POPPED OPEN!!! ON 12/01/03 MY WIFE BROUGHT THE VAN BACK TO THE DEALERSHIP FOR THE FOURTH TIME, WHERE AN ATTEMPT WAS MADE TO FIX THE RATTLING AGAIN AND THE DOORS WERE ADJUSTED. ON 12/02/03 THREE HOURS AFTER PICKING UP THE CAR FROM THE DEALERSHIP THE DRIVER SIDE PASSENGER DOOR LOCKED AGAIN AND THE AUTOMATIC DOOR WENT INTO A SPASM WHERE IT WOULD START TO CLOSE BUT THEN POP BACK OPEN. WE EVENTUALLY WERE ABLE TO CLOSE THE DOORS BUT THE RATTLING PERSISTED. THE LOCKING AND JAMMING OF THE DOORS IS INCONSISTENT BUT THE RATTLING SOUND OCCURS WHENEVER WE GO OVER 35 MPH. WE ARE NOW SCHEDULED TO BRING THE CAR IN FOR ITS 5TH VISIT TO THE SERVICE CENTER IN 5 WEEKS. THIS DOOR NOT ONLY HAS RATTLED AND SHOOK DURING THE TIME WE HAVE HAD IT, IT NOW WILL SOMETIMES NOT OPEN AND EVEN WORSE CAN POP OPEN WHILE THE CAR IS MOVING. THIS IS UNSAFE AND THE EXPERIENCE OF WATCHING MY KIDS LOOK OUTSIDE OF AN OPEN DOOR IN A MOVING CAR WAS HARROWING. I HOPE THE DOORS NEVER OPEN ON A CHILD WHO IS NOT PROPERLY BUCKLED IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051332December 30, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PURCHASED 2004 NISSAN QUEST ON 10/25/03. RATTLING SOUND FROM DRIVER SIDE REAR SLIDING DOOR ONE WEEK AFTER PURCHASE. 5 ATTEMPTS TO HAVE IT REPAIRED. ON 11/29/03 DOOR OPENED WHILE DRIVING WITH CHILDREN IN BACK SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051248December 29, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I HAVE A NISSAN QUEST 1996 - I REPORTED A DOOR LATCH POPPING OPEN IN APRIL 2001 WHEN THE CAR HAD 50,000 MILES. SINCE THEN THE LATCH WAS REPLACED AND HAS BEEN ADJUSTED A NUMBER OF TIMES. THE DOOR CONTINUES TO FAIL AND POP OPEN OR RATHER GO AJAR AND THE INSIDE LIGHTS ILLUMINATE. THIS MAKES FOR A NUMBER OF UNSAFE DRIVING CONDITIONS. FIRST THE DOOR COULD SLIDE OPEN ALL THE WAY ENDANGERING MY CHILDREN. IF I WERE TO BE IN AN ACCIDENT, THERE IS NO GUARANTEE THAT THE DOOR WILL REMAIN CLOSED AND INTACT. THIRD, DRIVING AT NIGHT AND SUDDENLY HAVE THE INTERIOR LIGHTS ILLUMINATE MAKE IT DIFFICULT TO SEE AND DRIVE. THE ORIGINAL COMPLAINT WAS ODI745323. I RECENTLY SPOKE DIRECTLY WITH JEFF AUSTIN AT NISSAN CONSUMER DIVISION - PHONE NUMBER 1-800-NISSAN1 EXTENSION 8441. HE INDICATED THAT THERE WAS NOT ANY RECORD OF THIS OCCURRING IN OTHER VEHICLES AND SPOKE TO THE DEALERSHIP - THEY TOLD ME SINCE I WAS THE ONLY COMPLAINT AND THE MILEAGE WAS OVER 60,000 THERE WAS NOTHING THAT THEY COULD DO TO ASSIST ME AND THAT I SHOULD SEEK BODY REPAIR TO RESOLVE THE PROBLEM. THIS HAS BEEN OCCURRING FOR THE LAST 30,000 MILES AND IS GOING ON 4 YEARS. I REFUSE TO PAY ANYTHING FURTHER TO HAVE THIS RECTIFIED. THIS IS A DEFECT AND NEEDS TO BE RESOLVED TO MY SATISFACTION. I HAD SPOKEN PREVIOUSLY WITH DAN NEFF (310) 771-5463 AND THE INITIAL CHANGE OF THE LOCK MECHANISM APPEARED TO HELP FOR A SHORT PERIOD. I PAID FOR THAT FIX. SHORTLY AFTER I SPOKE WITH MR. NEFF THE PROBLEM BEGAN OCCURRING AGAIN AND HAS SINCE THAT TIME. NISSAN HAS BEEN UNWILLING TO BELIEVE THAT THERE IS A PROBLEM, AND YET THERE HAVE BEEN NUMEROUS OTHER INCIDENTS AS DEMONSTRATED BY THE WEB PAGE SEARCH INCLUDING ODI'S 602908, 703853, 845494, 721420, 864190, 10049456, 863863, 754162, 602996, 848600, 745164, 745414, 10001339, 10022724 I WANT THIS ISSUE RESOLVED, I WANT THE DOOR FIXED AND I DO NOT FEEL THAT I AM RESPONSIBLE FOR PAYING ANYTHING FURTHER TO ENSURE THAT THIS DEFECT IS REPAIRED TO MY SATISFACTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051059December 24, 2003
EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
THE CONNECTION TO THE HEADLIGHT BULB ON MY 2000 NISSAN QUEST IS INTERMITTENT AND THE HEADLIGHTS GO OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050838December 20, 2003
SEATS
A SERIOUS BUT NON LIFE THREATENING INJURY OCCURRED TO THE VICTIM'S RIGHT RING FINGER, CUTTING THROUGH THE NAIL AND NEARLY SEVERING THE FINGERTIP. EMERGENCY MEDICAL ATTENTION WAS REQUIRED. WHILE ATTEMPTING TO SLIDE THE 2ND ROW DRIVERS SIDE SEAT FORWARD, THE SUBJECT FINGER WAS CRUSHED/CUT BY THE SEAT SUPPORT MECHANISM. THE SUBJECTS HAND WAS ON THE REQUIRED LEVER IN A NORMAL FASHION, A WAY IN WHICH NO INJURY WOULD BE EXPECTED. A DESIGN FLAW IN THE PLASTIC PROTECTIVE COVER ALLOWS FOR FINGERS TO BE IN DANGER. A SMALLER FINGER, SUCH AS A CHILD'S, MIGHT HAVE BEEN COMPLETELY SEVERED. NISSAN NEEDS TO PROVIDE A FIX TO THIS DESIGN FLAW TO AVOID FURTHER AND MORE SERIOUS INJURIES FROM OCCURRING. *LA
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10050648December 17, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
WHERE TO START.... BRAKES; 65,000 MILES AND WE'RE ON THE 4TH SET (WE'VE REPLACED THEM 3 TIMES)! EFI... EVERY 25,000 MILES THE THROTTLE STICKS AND YES, WE JOINED THE CLASS ACTION. AND THE LATEST? THE CROSSOVER PIPE ON THE EXHAUST SYSTEM BROKE, FILLING THE CABIN WITH EXHAUST... ENGINE PARTS SHOULD LAST LONGER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050580December 16, 2003
ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING:HEADLIGHTS, SEAT BELTS, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
HEATER COIL FAILED, LEAKING COOLANT INSIDE OF THE VEHICLE. HEADLIGHTS FAIL WHILE DRIVING. GAS PEDAL BINDS CAUSING SUDDENING ACCELERATION. SEATBELT FAILS TO CONNECT FULLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050509December 15, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
FRONT BRAKES MADE A LOUD GRINDING NOISE WHEN THEY WERE DEPRESSED. WHEN THIS OCCURRED THE BRAKES ATE THE ROTORS. THIS WAS CAUSED BY THE CALIPER STICKING AND NOT RELEASING. DEALERSHIP REPLACED ROTORS/CALIPERS, BUT THE PROBLEM RECURRED. TSB 613461 DEALT WITH THIS PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049451December 9, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TWO SAFETY ISSUES: I LOOKED UP MY 1999 QUEST MINIVAN INFORMATION AND SAW 4 RECALLS. I HAVE NEVER TAKEN MY QUEST IN FOR A RECALL -- BECAUSE I NEVER RECEIVED ANY INFORMATION ON THEM. I HOPE THAT MEANS THAT MINE WAS NOT AFFECTED? SECOND, WE HAVE AN ONGOING ISSUE WITH THE ACCELERATOR STICKING, DUE TO CARBON BUILDUP. I HAVE GOTTEN THE INFORMATION FOR THE LAWSUIT TO REIMBURSE ME FOR THE EXPENSES -- BUT THE ISSUE STILL REMAINS. AT THIS POINT, WE HAVE HAD THE THROTTLE CLEANED AT LEAST 4 TIMES (I'M ASSEMBLING MY RECEIPTS) AND NEED TO HAVE IT CLEANED AGAIN NOW. IT SEEMS LIKE NISSAN OUGHT TO RECALL THE PART AND CORRECT THE ISSUE. IT IS UNREASONABLE THAT IT KEEPS HAPPENING. PLUS, THE REIMBURSEMENT CLAIM FORM ONLY ALLOWS A $45 REIMBURSEMENT; I JUST GOT AN AD FROM NISSAN FOR A "DISCOUNT" PRICE OF $89.95 TO CLEAN THE THROTTLE. WHY WOULD THE REIMBURSEMENT AMOUNT AND THE AD PRICE BE SO OUT OF LINE. THE ACCELERATOR STICKING IS A MAJOR SAFETY ISSUE THAT I HOPE NHTSA WILL INVESTIGATE SINCE NISSAN HAS NOT TAKEN THE RESPONSIBILITY TO ENSURE SAFETY IS A PART OF ITS NORMAL PROCESS. IF YOU MAKE A BAD PART, OWN UP TO IT AND DO NOT ENDANGER LIVES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049456December 9, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DOOR LOCKS WILL LOCK/UNLOCK INTERMITTENTLY, REAR PASSENGER SIDE LIGHTING ASSEMBLY WENT OUT, SLIDING DOOR WILL AJAR WHILE IN OPERATION, AND TAPPING NOISE FROM ENGINE HAS NOT BEEN RECOGNIZED BY MECHANICS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049356December 7, 2003
EXTERIOR LIGHTING:HEADLIGHTS
WHILE DRIVING HEADLIGHTS FAILED. CONNECTOR PROBLEMS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
2
#10049378December 7, 2003
EXTERIOR LIGHTING:HEADLIGHTS, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GAS PEDAL STICKS CAUSING THE VAN TO LURCH FORWARD. HEADLIGHT SOCKET HAS BEEN REPLACED ONCE AND AGAIN HAS OVERHEATED AND "FRIED" INSIDE COMPONENT SO LIGHT BULB WILL NOT WORK. SWITCH ON DRIVER SIDE WINDOW IS NO LONGER OPERABLE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049305December 6, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WASHERS ON NISSAN 2004 QUEST ARE INEFFECTIVE. THE SPRAY DOES NOT REACH THE GLASS AT HIGHWAY SPEEDS. THE DEALER WAS UNABLE TO CORRECT THE PROBLEM. THE DEALER ALSO CONFIRMED THE SAME MODELS ON THEIR LOT ALSO HAD THE PROBLEM. IN ADDITION, AFTER A LIGHT SNOWFALL, THE DEALER TOLD ME THAT THEY RECEIVED 3 COMPLAINTS FROM OTHER OWNERS. THE DEALER HAS NOTIFIED NISSAN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049332December 6, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE BEGAN MAKING A TICKING NOISE WHICH GOES AWAY AFTER THE ENGINE WARMS UP. MY MECHANIC THOUGHT IT MIGHT BE THE VALVE LIFTERS BUT ON CLOSER INSPECTION DISCOVERED THAT TWO OF THE SIX BOLTS THAT ATTACH THE MANIFOLD TO THE ENGINE HAD SNAPPED OFF. THE REPAIR WILL COST AROUND $800 TO $900. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050051December 4, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
WHILE DRIVING AT 40 MPH, THE VEHICLE CAUGHT FIRE WITHOUT WARNING. THE DEALER STATES THE FUEL TANK WAS THE CAUSE. PLEASE PROVIDE ADDITIONAL INFORMATION. *PH
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10050048December 2, 2003
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE ENGINE STALLED WITHOUT WARNING.*MR ENGINE WAS REPLACED AND STALLED AGAIN FROM CITY SPEED TO HIGHWAY SPEED. THE CHECK ENGINE LIGHT ILLUMINATED. THE OXYGEN SENSOR WAS REPLACED AND THE LIGHT CONTINUED TO ILLUMINATE. AFTER 2.5 HOURS OF ELECTRICAL TESTING, NOTHING WAS FOUND. THE EXISTING STALLING IS REPAIRED BY SHUTTING THE A/C OFF TO PROVIDE THE ENGINE WITH POWER. THE PREVENTION IS TO USE HIGHER OCTANE GAS, OMIT OVERDRIVE AND AVOID USING THE A/C. NISSAN ASKED THAT THE CONSUMERS WAIT FOR THE VEHICLE TO BREAK SO THEY COULD FIND THE CAUSE. THE ENGINE ITSELF BROKE AT 59K MILES. THERE WAS A RECALL ON THE CRANKSHAFT AND CAMSHAFT SYSTEM. BUT THE 1994 MODELS THE SENSOR IS IN THE DISTRIBUTOR. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044543December 2, 2003
STRUCTURE
DASHBOARD IS VISIBLE THROUGH FRONT WINDSHIELD. DRIVER IS NOT ABLE TO SEE CLEARLY OUT OF FRONT WINDSHIELD. *AK A BLACK DASHBOARD COVER WAS ORDERED TO REPLACE THE ORANGE/RED COLORED DASHBOARD. *TT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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