Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10746408August 5, 2015
FUEL/PROPULSION SYSTEM
THE FUEL TANK LOCATED UNDER THE BACK SEAT IS LEAKING FUEL INTO THE PASSENGER COMPARTMENT IT IS THE SENDING UNIT THAT IS BAD LIKE 250,000 OTHER MERCEDES MERCEDES CLAIMS OUR VIN NUMBER IS NOT COVERED AND WILL NOT HONOR THE RECALL UPDATED 9/15/15 *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746418August 5, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. WHILE DRIVING APPROXIMATELY 30 MPH, FUEL FUMES EMITTED FROM THE REAR DRIVER SIDE SEAT. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. ...UPDATED 09/22/15 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746155August 4, 2015
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THIS IS SECOND REPORT REGARDING TO THE TRACKING NUMBER 10745880. AS W. W. SIMONSON MERCEDES AUTHORIZED REPAIR SHOP SERVICE ADVISOR YAHOUM MOE CALLED ME TO PRESENT A QUOTE FOR REPAIR , I VISITED THE SHOP ON AUGUST 4, 2015. THE RO NUMBER 360666 FOR THE QUOTE AMOUNT IS $8608.50. EVEN IF THE FIRE DAMAGE IS VERY SIGNIFICANT, THE SERVICE ADVISOR DID NOT EXPLAIN ME THE CAUSE REASON OF FIRE AND ABNORMAL DISCONNECTION OF FUEL LINE, WHICH IS LOCATED AT THE DRIVER SIDE AND ISOLATED FROM THE ENGINE, FOR THE LEAKAGE OF GASOLINE TO FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10745683August 3, 2015
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
VEHICLE OFTEN SMELLS OF GAS FUME. THIS PROBLEM HAS OCCURRED INTERMITTENTLY SINCE I FIRST OWNED THE CAR IN 2012. IT IS VERY SEVERE SOMETIMES . I WAS UNABLE TO DETERMINE THE SOURCE OF THE PROBLEM UNTIL THE FUEL PUMP BEGAN TO MALFUNCTION AND I TOOK THE CAR TO A MECHANIC WHO INFORMED THAT THIS WAS A KNOWN ISSUE WITH THIS PARTICULAR MODEL VEHICLE. UPDATED 09/14/15*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745880August 3, 2015
FUEL/PROPULSION SYSTEM
I DROVE ABOUT 15 MILES FROM MY HOME TO MY WORK ON THE INTERSTATE HIGHWAY 10 IN THE WEST OF LOS ANGELES. I WAS GOING TO EXIT FROM THE I-10 TO ALAMEDA EXIT, I SAW WHITE FUME COMING UP FROM THE VENTILATION ON HOOD AND THE GAS SMELL START TO COME INTO INSIDE AND I ROLL DOWN THE WINDOWS WHILE TAKING EXIT AND PARKING TO A SPACE OF TRUCK WASH PLACE AT 1630 MCGARRY ST LOS ANGELES, CA 90021. AS SOON AS I ARRIVE THE TRUCK WASH PLACE, STRONG FLAME AND GAS STARTED FROM THE FRONT OF MY CAR. I ASKED HELP FROM THE TRUCK WASH PEOPLE AND THE CAME WITH WATER HOSE AND FIRE EXTINGUISHER TO CEASE THE FIRE. AFTER STOP THE FIRE I FOUND THE FUEL LINE WAS DISCONNECTED ON THE TOP ABOVE ENGINE AT DRIVER SIDE. THERE WAS NOT TEAR OR WARE AS THE CAR WAS IN THE W I SIMONSON MERCEDES BENZ ON THE DATE OF JUNE 1, 2015, ABOUT TWO MONTHS AGO. THE CAR WAS TOWED BY A FLETBED TO THE W. I. SIMONSON AT 1330 COLORADO AVE, SANTA MONICA, CA 90404 [XXX]. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10745079July 30, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A ROUTINE INSPECTION. THE MECHANIC DISCOVERED THAT THE CRANKSHAFT POSITION SENSOR WAS FAULTY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE CRANKSHAFT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744779July 29, 2015
SUSPENSION
IN THE PAST 10 MONTHS THE CAR IN QUESTION HAS EXPEREINCED ONE BROKEN SUSPENSION COIL SPRING, AND A SEPERATE SUSPENSION COIL SPRING FRACTURE. I CONTACTED MERCEDES ABOUT THIS ISSUE AND EXPRESSED MY CONCERN ABOUT THE QUALITY OF THESE CORE SUSPENSION COMPONENTS. THE RESPONSE I RECEIVED AMOUNTED TO THEM BEING SORRY THAT "THINGS FAIL". I SUSPECT THERE IS A LARGE POPULATION OF POORLY DESIGNED/MANUFACTURED SUSPENSION SPRINGS IN MERCEDES' VEHICLES ON U.S. ROADS RIGHT NOW AND I FELT SOME RESPONSIBILITY TO REPORT MY EXPERIENCES. UPDATED 9/28/2015 *LN *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744353July 28, 2015
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT CAME ON HAD VEHICLE CHECKED THROUGHLY DISCOVERED FUEL SENDING UNIT/TANK PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744033July 27, 2015
FUEL/PROPULSION SYSTEM
THE CRANKSHAFT SENSOR FAILED DUE TO SEPARATION OF BOND WIRES FROM THE LEAD FRAME IN THE SENSOR. THIS RESULTS IN AN INTERRUPTION IN THE ELECTRICAL CONNECTION IN THE CHIP HOUSING OF THE SENSOR. THE ELECTRICAL FUEL PUMP IS NOT RECEIVING A CRASH SIGNAL THAT IS REQUIRED FOR THE FUEL PUMP TO DISCONNECT AND PREVENT FUTURE FUEL DELIVERY AS DESIGNED. * MY VEHICLE IS EXPERIENCING THE SAME ISSUE AS THE RECALLED 2008 E350 MODELS. THE CAR WILL NOT TURN OVER OR START. THERE'S A FAINT GAS SMELL COMING FROM THE BACK SEAT. THE FUEL PUMP IS NOT SENDING A SIGNAL TO THE MY VEHICLE IS CURRENTLY WITH AN AUTHORIZED MB SERVICER, HOWEVER, MBUSA DOS NOT WANT TO PAY FOR THE RECALL ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861126July 27, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ E350. THE CONTACT STATED THAT THE VEHICLE WOULD ACCELERATE INDEPENDENTLY WHEN AT A STOP SIGN. THE BRAKE PEDAL WAS DEPRESSED IN ORDER TO STOP THE VEHICLE. THE FAILURE RECURRED SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734869July 17, 2015
FUEL/PROPULSION SYSTEM, SEATS
I AM A DISABLED VETERAN AND ON APRIL 30, 2015 MY CAR SMELLED LIKE GAS. MERCEDES BENZ USA SAID TO TAKE IT TO NEAREST DEALER ATLANTA CLASSIC CARS IN GWINNETT COUNTY, GA. THE PROBLEM: LEAKING FUEL TANK, IT TOOK 120 DAYS TO REPLACE THE TANK. THE CAR STILL SMELLS LIKE GAS, THE DEALERSHIP RECOMMENDED REPLACE THE SEAT CUSHIONS, AND THE FELT. BOTH ARE WET FROM GAS, AND HAS GAS VAPORS ON IT. THE TECHNICIAN SHOWED ME HOW TO LIFT UP THE SEATS, AND I TOOK PICTURES OF THE WET SEAT CUSHIONS, AND THE WET FELT. THE DEALERSHIP WANTS TO CHARGE ME $565.00. MY COMPLAINT IS THAT I SHOULD NOT HAVE TO PAY FOR A PROBLEM THAT I DID NOT CAUSE; THIS WAS CAUSED BY A LEAKING FUEL TANK. MY THROAT BURNS FROM THE GAS SMELLS, MY EYES WATER, AND I'M GETTING HEADACHES. PART OF MY DISABILITY IS ASTHMA AND THE FUMES IN THIS CAR EXACERBATES THE ASTHMA. I CALLED MERCEDES BENZ USA AND THEY SAID UNFORTUNATELY THEY COVERED JUST THE PART! THIS IS HORRIBLE, AND DANGEROUS TO RIDE AROUND WITH WET SEAT CUSHIONS WITH GAS ON THEM. I CANT BELIEVE MERCEDES IS NOT STANDING BEHIND THEIR PRODUCT. THIS IS A FIRETRAP AND THEY SHOULD BE RESPONSIBLE FOR REPLACING THE SEAT CUSHIONS AND FELT AT NO COST TO ME THE CONSUMER!
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10734642July 16, 2015
ELECTRICAL SYSTEM, ENGINE, STEERING
THE VEHICLE HAS BEEN IN THE DEALER SIX TIMES IN A FOUR MONTH PERIOD OF TIME. MOST PROBLEMS WERE RELATED TO ELECTRONICS. HEAD UNIT CENTER CONSOLE MADE A LOUD "A BALL ROLLING AROUND" NOISE WITH 24 HOURS OF BUYING THE CAR. RADIO WOULD INTERMITTENTLY WORK. CLOCK WOULD NOT KEEP TIME. THESE THREE ITEMS HAVE BEEN REPLACED. STEERING WHEEL WOULD NOT KEEP MEMORY. ENGINE COOLING FAN WOULD RUN FOR HOURS AFTER VEHICLE WAS TURNED OFF AND PARKED. THERE WAS AN OIL LEAK ON FRONT PASSENGER SIDE. FRONT TRIM PANEL FOR BUMPER WAS NOT ALIGNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734143July 15, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 MERCEDES BENZ E350. THE CONTACT STATED THAT UPON REFUELING THE VEHICLE, THERE WAS A STRONG FUEL ODOR EMITTING OUTSIDE OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. MA 10/5 UPDATED 11/22/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733531July 13, 2015
FUEL/PROPULSION SYSTEM
I HAVE A 2007 MERCEDES BENZ E350, WHEN I FILL UP THE TANK I HAVE AN OVERWHELMING SMELL OF GASOLINE INSIDE THE CAR. IT IS SO STRONG IT GIVES ME A HEADACHE. I AM CONCERNED FOR THE SAFETY OF MY CHILDREN AND MYSELF. OBVIOUSLY THIS IS AN ONGOING ISSUE THAT NEEDS TO BE ADDRESSED BY MERCEDES BENZ. PEOPLES LIVES ARE AT RISK HERE. THIS IS SUPPOSED TO BE A HIGH END CAR YET WE ARE SUPPOSED TO FOOT THE BILL DUE TO MERCEDES BENZ NOT WANTING TO TAKE RESPONSIBILITY FOR THE DEFECT. TOO MANY PEOPLE ARE HAVE THE SAME PROBLEMS. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE LOSES THEIR LIFE BEHIND MERCEDES BENZ DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733426July 11, 2015
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
THE CAR HAS A ECO SYSTEM WHICH MAKES THE ENGINE STOP WHEN YOU COME AT COMPLETE STOP TO SAVE FUEL. WHEN THE INCIDENT HAPPENED, THE CAR STARTED WITH A HUGE JERK AS IF THE GEAR BOX IS BROKEN. NOW IT IS GIVING TWO DIFFERENCE MESSAGES: 1. AUXILIARY BATTERY MALFUNCTION 2. PRE-SAFE FUNCTIONS LIMITED (SEE OPERATOR'S MANUAL) THE CAR IS JURKING HEAVILY. I TOOK IT TO MERCEDES DEALER IN PLEASANTON, CA. THE SERVICE AGENT ASKED ME IF I BOUGHT THE VEHICLE FROM THEM. I TOLD THAT I DID BY AN S550 FROM THEM BUT NOT THIS ONE SINCE THEY DIDN'T HAVE THE SPECIFIC FEATURE WHICH I NEEDED HENCE I WENT TO SAN JOSE MERCEDES BENZ WHO HAD THE VEHICLE WHICH HAD ALL THE FEATURES OF MY CHOICE. SHE THEN TOLD ME THAT IT IS PRETTY SAFE TO DRIVE AND THAT THEY DON'T HAVE TIME AND SLOT TO CHECK THE VEHICLE AND I HAVE TO MAKE AN APPOINTMENT TO GET IT CHECKED. I TOLD THEM THAT "AS LONG AS IT IS SAFE TO DRIVE, I AM NOT WORRIED, HOWEVER, TO ME IT IS QUITE UNSAFE". DUE TO THIS ISSUE, I WAS PARKING THE CAR IN A PARKING LOT OF 76 GAS STATION, THE CAR ENGINE STOPPED WHEN I APPLIED THE BREAK IN THE PARKING LOT. I WANTED TO PARK IT RIGHT SO AS I PULL MY FEET FROM THE BREAK, THE CAR JURKED AND HIT THE FRONT GUARD FROM RIGHT SIDE TO THE FRONT PARKING (CONCRETE STOPPER) STOPPER. I HAVE TO SHOW IT TO THE DEALER DURING MY APPOINTMENT ON WEDNESDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733207July 10, 2015
ELECTRICAL SYSTEM:SOFTWARE
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE SOFTWARE CALIBRATION NUMBER NEEDED TO BE RECODED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,934.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731449July 1, 2015
FUEL/PROPULSION SYSTEM
I FILLED UP THE GAS, TOOK A SHORT DRIVE HOME, AND PARKED IN THE GARAGE. NEXT DAY, THERE IS A STRONG GASOLINE SMELL IN THE GARAGE AS WELL AS INSIDE THE CAR. THIS HAPPENED WHENEVER I FILLED UP THE GAS SINCE THEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731629July 1, 2015
SEATS, UNKNOWN OR OTHER
THE STITCH SEAM OF THE "MB TEXTURE" OF THE DRIVER'S SEAT SPONTANEOUSLY BURST UPON MY ENTERING AND SITTING IN THE VEHICLE. THE DRIVER'S DOOR LOCK FREEZES AND HAS NOT BEEN OPERABLE VIA THE KEY REMOTE SINCE THEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731112June 29, 2015
WHEELS
AS I DROVE ONTO A FREEWAY ONRAMP, MY RIGHT FRONT TIRE HIT A POTHOLE, CAUSING THE TIRE TO BLOW OUT AND LOSE ALL AIR RESULTING IN THE CAR BEING UNCONTROLLABLE AND NOT DRIVEABLE. THIS IS THE SECOND INCIDENT WHEREBY THIS CAR HAS HIT A POTHOLE AND TIRE DAMAGE RESULTED. THE FIRST INCIDENT IN FEBRUARY 2014 WITH ONLY ABOUT 5,500 MILES ON IT, RESULTED IN 2 TIRES BEING BLOWN OUT ON THE LEFT SIDE OF THE VEHICLE, AGAIN RESULTING IN THE CAR BEING UNCONTROLLABLE AND NOT DRIVEABLE. IN BOTH INSTANCES, THE CAR WAS BEING DRIVEN AT APPROXIMATELY 20 TO 30 MPH. THERE IS EITHER A DEFECT IN THE TIRES AND/OR THEY ARE NOT COMPATIBLE WITH THE CAR. I HAVE NEVER EXPERIENCED A TIRE BLOW OUT IN ANY OTHER VEHICLE IN OVER 45 YEARS OF DRIVING EXPERIENCE WITH MANY DIFFERENT VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730768June 27, 2015
FUEL/PROPULSION SYSTEM
I FILLED THE FUEL TANK AND SMELLED FUMES AS I DROVE AWAY. I THEN PARKED THE CAR IN MY DRIVEWAY AND FUEL WAS LEAKING FROM UNDER THE BACK SEAT UNDER THE CAR, VERY DANGEROUS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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