Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10714997May 6, 2015
FUEL/PROPULSION SYSTEM
I BOUGHT THIS CAR FROM PURE MOTORS IN SACRAMENTO CA. WITH A EMPTY FUEL TANK. I TOOK TO A GAS STATION LESS THAN A QUARTER MILE FROM THE DEALER. I FILLED IT UP AND MY WIFE DROVE IT HOME ABOUT 15 MILES AWAY FROM THE DEALERSHIP. SHE PULLED UP IN THE DRIVEWAY AND TOLD ME HOW BAD THE GAS ODER WAS AND THAT SHE HAD TO PUT THE WINDOW DOWN TO KEEP FROM PASSING OUT. I IMMEDIATELY CALLED MERCEDES BENZ ROADSIDE ASSISTANCE. THEY SENT A TOW TRUCK OUT AND TOOK IT TO THE MERCEDES BENZ DEALERSHIP IN ROCKLIN. CA. AFTER THE DEALER LOOK AT THE CAR THEY TOLD ME I NEEDED A NEW GAS TANK. THEY SAID IT WAS ON BACK ORDER AND WOULD TAKE A WEEK TO GET ONE. THAT WAS 02/25/2015, IT'S NOW 05/06/2015. NO WORD FROM MERCEDES AS TO WHEN THEY WILL GET IT. I RECEIVED A EMAIL LETTER FROM AN ATTORNEY THAT MERCEDES BENZ USA LLC WOULD COVER THE ISSUE BUT ALL I GET FROM THEM ARE WASTED WORDS, THE RUN AROUND. THE LETTER FROM MB USA LLC WAS SIGNED BY RALPH S. FISHER THE GENERAL MANAGER OF THE CUSTOMER ASSISTANCE CENTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714667May 5, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. WHILE DRIVING OVER BUMPS, THE VEHICLE VEERED TO THE LEFT OR RIGHT INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714650May 5, 2015
SERVICE BRAKES
CATASTROPHIC SBC SYSTEM FAILURE. DRIVING ON THE TURNPIKE AT 65 MPH SUDDENLY BRAKES STOPPED FUNCTIONING AT ALL, DASHBOARD TURNED RED WITH THE MESSAGE SBC FAILURE, DEPRESS BRAKE PEDAL IN FULL, BUT THERE WAS NO BRAKING POWER AT ALL. COASTED, TOOK THE NEAREST EXIT AND COULD TOW THE CAR. I WAS VERY LUCKY. NOT A GOOD EXPERIENCE TO DISCOVER YOU HAVE NO BRAKES ON THE HIGHWAY. CAR IS IN A MECHANIC SHOP NOW, REPAIR WILL COST OVER $ 2000. THIS BRAKE SYSTEM IS A FAILURE, MB DISCONTINUED IT AND WENT BACK TO THE TRADITIONAL HYDRAULIC SYSTEM. MB SHOULD HAD MADE A RECALL ON THIS ISSUE AS THEY ARE AWARE AND IT IS A FAILURE THAT CAN NOT BE PREDICTED, MAINTENANCE OR AGE APPARENTLY HAVE NO INFLUENCE ON THE PART FAILING OTHERWISE MB WOULD INCLUDE THE PART'S REPLACEMENT AS PART OF A PREVENTIVE MAINTENANCE SERVICE. THIS IS A VERY SERIOUS SAFETY ISSUE, AND I HAVE SEEN SEVERAL PEOPLE COMPLAINING ABOUT THE SAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713591April 29, 2015
FUEL/PROPULSION SYSTEM
I CAN SMELL A VERY STRONG GASOLINE ODOR FROM OUTSIDE THE CAR ESPECIALLY NEAR LEFT REAR TIRE WELL. ODOR DISSIPATES AFTER A COUPLE OF DAYS OF NOT DRIVING BUT RECURS WHEN NEXT DRIVEN. THERE IS NO GAS DRIPPING ON THE GARAGE FLOOR. DEALER WANTS TO CHARGE ME A BUNCH OF MONEY JUST TO DIAGNOSE THE PROBLEM AND ALSO TOLD ME I WOULD HAVE TO PAY FOR ALL REPAIRS. THIS IS CLEARLY A DANGEROUS DEFECT AS AN ONLINE SEARCH TURNS UP MANY COMPLAINTS OF THE SAME ISSUE. SOMETHING NEEDS TO BE DONE BEFORE AN EXPLOSION HAPPENS AND SOMEONE IS HARMED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713553April 29, 2015
FUEL/PROPULSION SYSTEM, SUSPENSION, SEATS
I HAVE HAD MULTIPLE PROBLEMS WITH MY VEHICLE, MAINLY WITH SUSPENSION AND WITH THE FUEL SYSTEM. I HAD THEM REPLACE THE FUEL SYSTEM IN 3/13 AND ONCE AGAIN I AM HAVING PROBLEMS WITH LEAKAGE IN THE FUEL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713398April 28, 2015
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I WAS TRAVELING ON HIGHWAY 26 AT APPROXIMATELY 60 MPH GETTING READY TO MERGE ONTO HIGHWAY 526, WHEN THE ENTIRE DIGITAL WARNING PANEL LIT UP AND THEN WENT DEAD, WITH THE ENGINE INOPERABLE LIGHT COMING ON AND ASKING ME TO REFER TO THE OWNERS MANUAL. ALL POWER WAS CUT FROM THE GAS PEDAL AND I WAS LUCKY ENOUGH TO BE ABLE TO COAST TO A VERY SMALL STRIP OF MEDIAN WITHOUT BEING HIT BY ANY OTHER VEHICLES. THIS IS A VERY HEAVILY TRAFFICKED AREA AND CHARLESTON BEING A PORT CITY I WAS VERY FORTUNATE THAT THE TRUCKS THAT WERE AROUND ME WERE ABLE TO AVOID HITTING ME. IF I HAD BEEN IN ANOTHER SITUATION, SUCH AS PULLING OUT INTO TRAFFIC OR TRYING TO CROSS OVER A TWO LANE HIGHWAY THE RESULTS COULD HAVE BEEN CATASTROPHIC TO SAY THE LEAST. I HAVE BEEN TOLD BY THE DEALER THAT THERE WAS A BULLETIN ISSUED INVOLVING THE THROTTLE VALVE ACTUATOR, TOPIC # LI54.18-P-058597, VERSION 9. THEY HAVE NOT BEEN ABLE TO TELL ME WHY THIS HAPPENED IN THE FIRST PLACE, CANNOT GUARANTEE IT WILL HAPPEN AGAIN AND I WOULD LIKE TO KNOW WHY THERE WAS NOT A RECALL FOR THIS PARTICULAR POTENTIALLY LIFE THREATENING ISSUE? SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712946April 26, 2015
ENGINE
REAR MAIN ENGINE OIL SEAL ON THE MERCEDES-BENZ E350 BLUETEC FAIL AFTER 90,000 MILES, THE PROBLEM IS THAT THE ENGINE HAS NOT BEEN BROKEN IN YET AND IT'S LEAKING FROM THE REAR MAIN ENGINE OIL SEAL. THIS IS A $1300.00 PLUS FIX AND I SHOULD NOT BE EXPERIENCING ON $50,000.00 AUTOMOBILE WITH LESS THAT 200,000 MILES ON IT. MERCEDES-BENZ SHOULD BE FIXING THIS PROBLEM AT THEIR EXPENSE NOT MINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712652April 24, 2015
SERVICE BRAKES
DEFECTIVE ABS SYSTEM, SBC SYSTEM. SENSOTRONIC BRAKE CONTROL SYSTEM NOT FUNCTIONING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712533April 23, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
SUDDENLY THE VEHICLE TRUNK DOES NOT OPEN, TRIED BOTH REMOTE KEY & DOOR TRUNK LATCH. GOT A MESSAGE ON PANEL REGARDING 3RD BRAKE LIGHT..UNABLE TO GET THE WHEELCHAIR FROM TRUNK BUT DROVE CAR AROUND THE BLOCK AND WAS THEN ABLE TO OPEN IT USING MY KEY REMOTE. THEN A FEW MINUTES LATER AGAIN WAS NOT ABLE TO OPEN THE TRUNK, BUT NOW THE PANEL READ LICENSE PLATE RIGHT AND LEFT LIGHT LAMPS NOT WORKING...NIGHT DRIVING IS AN ISSUE NOW...CA LAWS REQUIRE LIC PLATE BE LIT AND VISIBLE AT ALL TIMES. I WENT ONLINE AND NOTICED ALL THE BUZZ AND COMPLAINTS REPORTING THIS SAME ISSUE REGARDING BROWN WIRE BEING SEVERED ON MANY MAKES, MODELS AND YEARS ON MER BENZ VEHICLES. I E-MAILED MB CUSTOMER SERVICE TO ASK ABOUT A RECALL AND THEY DO NOT HAVE ONE TO MY SURPRISE. GOT A CALL TODAY FROM [XXX] @ [XXX] STATING THERE IS NOTHING MB CAN DO SINCE MY WARRANTY HAS EXPIRED...I ADVISED HIM I HAVE UNDER 50K MILES ON THIS CAR, HE SAID THAT I WOULD NEED TO GET A DIAGNOSTIC TEST COSTING ME OVER $100 IN ORDER TO FIND OUT WHAT THE PROBLEM IS PLUS ACCORDING TO INTERNET COMMENTS THIS IS A $250 OR MORE REPAIR COST. I EXPLAINED MY INTERNET FINDINGS AND HE AGAIN APOLOGIZED, SAID THERE IS NOTHING HE CAN DO FOR ME. I EXPLAINED MY CONCERNS AND FEEL THAT MB SHOULD STEP UP AND TAKE RESPONSIBILITY IN GOOD FAITH AND GOOD CUSTOMER SERVICE AND FIX THIS ISSUE AT THEIR EXPENSE, OBVIOUSLY IT IS AN ELECTRICAL ISSUE MAL-FUNCTION AND THEY ARE RESPONSIBLE FOR FIXING THE PROBLEM AND SHOULD NOT PUT THIS BURDEN AND EXPENSE ON THEIR CUSTOMER'S. FRUSTRATED MB CUSTOMER *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712220April 22, 2015
FUEL/PROPULSION SYSTEM
BOUGHT A PRE-OWNED 2003 E55 FROM MERCEDES DEALER 2005. HAVE HAD CAR SERVICED REGULARLY AND EXCLUSIVELY AT DEALER EVER SINCE. HAVE SMELLED GASOLINE SMELL IN GARAGE ESPECIALLY AFTER FILLING-UP CAR. MOST RECENTLY, ON 21-APR-15 CHECK ENGINE LIGHT LIT. TOOK CAR TO DEALER. DEALER SAID GAS TANK LEAKING AND THEY WOULD FIX IT - COURTESY OF MERCEDES-BENZ - NO COST TO ME. MY CONCERN IS: IF MERCEDES KNEW ABOUT THIS DEFECT (SEE LINK TO MERCEDES LAWSUIT (BELOW)) FOR THE PAST SEVERAL YEARS AND I BROUGHT THE CAR TO THEM FOR SERVICING, REGULARLY, FOR THE LAST 10 YEARS (AND SPENT MORE THAN $10,000 IN SERVICE OVER THOSE YEARS) WHY DID THE DEALER NOT PREEMPTIVELY ALERT ME EARLIER TO THIS VERY DANGEROUS LIABILITY AND RECTIFY IT YEARS AGO? HTTP://WWW.SCRIBD.COM/DOC/100877072/MERCEDES-LAWSUIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712260April 22, 2015
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. WHILE DRIVING AT AN UNKNOWN SPEED, THE REAR OF THE VEHICLE FELT UNSTEADY. THE VEHICLE WAS TAKEN TO A DEALER AND IT WAS DETERMINED THAT THE CONNECTING RODS FOR THE REAR SUSPENSION NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 12V264000 (SUSPENSION); HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712303April 22, 2015
FUEL SYSTEM, GASOLINE
NHTSA ACTION NUMBER: PE12001. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706370April 17, 2015
FUEL/PROPULSION SYSTEM
JUST BOUGHT OUR 07 E350 ON 4//7/15 AND IT HAD A FULL TANK OF GAS. GOT IT HOME AND WHEN WE GOT OUT WE COULD SMELL GAS REALLY BAD! WE COULDN'T SEE IT LEAKING ANYWHERE SO PULLED IT IN THE GARAGE AND IT STUNK UP OUR WHOLE GARAGE LIKE GAS. WE THOUGHT MAYBE THE DEALER OVER FILLED IT SO MAYBE IT WAS JUST VENTING FUMES. IT EVENTUALLY WENT AWAY. THEN ON 4/12/15 I FILLED THE TANK UP AND THE GAS SMELL CAME BACK. SO IT ONLY HAPPENS WHEN IT'S A FULL TANK. THIS IS A PROBLEM FOR ALOT OF E-CLASS W211 CARS. MERCEDES-BENZ HAS RECENTLY MADE AN EXTENDED WARRANTY TO HAVE IT FIXED FOR NON-PZEV VEHICLES BUT I HAVE A PZEV VEHICLE AND THEY WON'T WARRANTY IT FOR ME! MY LITTLE GIRLS RIDE IN THE BACK SEAT THAT IS RIGHT OVER THE GAS TANK! THIS SHOULD BE FIXED PZEV VEHICLE OR NOT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706040April 16, 2015
ELECTRICAL SYSTEM
DRIVING ON HIGHWAY WHEN ABRUPTLY CAR SLOWED DOWN (LOST CRUISE CONTROL), HEARD AN INSTRUMENT SOUND AND NOTICED AMBER WARNING LIGHT ON INSTRUMENT PANEL "ACTIVE BLIND SPOT ASSIST INOPERATIVE", "ACTIVE LANE KEEPING ASSIST INOPERATIVE" "HISTRIONIC PLUS INOPERATIVE", "PRE-SAFE INOPERATIVE" - THESE WARNINGS CYCLED REPEATEDLY. LASTED 45-60 SECONDS, THEN EVERYTHING RETURNED TO NORMAL. INCIDENT HAS OCCURRED ON 5 SEPARATE OCCASIONS. HAVE HAD CAR LOOKED AT FOR THIS TWICE AND THEY CAN'T FIND ANYTHING WRONG TO EXPLAIN IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705926April 15, 2015
FUEL/PROPULSION SYSTEM
AS PER YOUR WEBSITE YOU CLOSED THIS INVESTIGATION ON THE BASIS OF MERCEDES NOTIFYING YOU THAT IT WILL EXTEND THE ORIGINAL WARRANTY COVERAGE ON COVERED FUEL TANK COMPONENTS IN E CLASS VEHICLES IN MY 2003-2009. HOWEVER WHEN I REACHED OUT TO MB-USA THEY INFORMED ME THAT MY VEHICLE WAS NOT COVERED UNDER THIS WARRANTY, WHICH SEEMS TO CONTRARY TO WHAT YOU HAVE PUBLISHED ON YOUR WEBSITE. CAN YOU PLEASE LET ME KNOW IF THIS IS CORRECT. THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705985April 15, 2015
FUEL/PROPULSION SYSTEM
THERE IS A STRONG SMELL OF GASOLINE AT THE BACK OF THE VEHICLE ASWELL AS IN THE CABIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704898April 10, 2015
WHEELS
TIRE BLEW OUT FOR NO APPARENT REASON. THIS IS THE FOURTH TIME IT HAS HAPPENED SINCE I HAVE OWNED THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704238April 7, 2015
FUEL/PROPULSION SYSTEM
MY 2007 E350 MERCEDES HAS A FUEL LEAK. THE LOCAL MERCEDES DEALERSHIP (EL DORADO HILLS, CA) INSPECTED THE CAR, FOUND THE LEAK TO BE COMING FROM THE LEFT SIDE FUEL PUMP AT THE FUEL TANK, ACKNOWLEDGED THAT IT WAS A COMMON PROBLEM, AND THAT MERCEDES HAD EXTENDED THE WARRANTY TO COVER FUEL SYSTEM REPAIRS. SO I LEFT THE CAR TO BE REPAIRED, BUT LATER THE DEALERSHIP CALLS AND SAYS MY CAR IS A PZEV (PARTIAL ZERO EMISSIONS VEHICLE) CAR, AND THEREFORE NOT COVERED BY THE WARRANTY EXTENSION, EVEN THOUGH IT IS THE SAME PART THAT FAILS ON A NON-PZEV CAR THAT IS COVERED. I'VE HAD SEVERAL CONVERSATIONS WITH MBUSA ([XXX] ) AND THE LOCAL DEALERSHIP (SERVICE REP. [XXX]). THEY HAVE OFFERED ME A 15% DISCOUNT ON THE REPAIR. I HAVE ALREADY PAID THEM $165.00 FOR THE INSPECTION. THIS DANGEROUS DEFECT IN THE FUEL SYSTEM SHOULD BE REPAIRED FREE OF CHARGE BY MERCEDES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704270April 7, 2015
FUEL/PROPULSION SYSTEM
AFTER FILL UP GAS TANK , STRONG FUME VERY NOTICEABLE WHEN PARK IN GARAGE ENTIRE HOUSE SMELL LIKE GAS . WHEN DRIVE ALSO SMELL STRONG GASOLINE LIKE ITS LEAKING . VERY SCARY *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704287April 7, 2015
SERVICE BRAKES
I TURNED ON MY ENGINE AND MADE A U-TURN TO TRAVEL UP MY STREET. WHEN I COMPLETED THE TURN A RED WARNING LIGHT FLASHED THAT MY BREAK SYSTEM WAS NOT FULLY OPERABLE/TAKE CAR IMMEDIATELY TO DEALER. IN A FEW FEET, MY BRAKES FAILED COMPLETELY, CAR WOULD NOT STOP, AND EMERGENCY BRAKES DID NOT WORK. WHEN I PUT MY FOOT ON THE BRAKES, IT WENT TO THE FLOOR; NO AMOUNT OF PUMPING STOPPED THE CAR. THE WARNING FLASHED "PUMP BRAKES!' I CONTINUED, TO NO AVAIL, AND FINALLY, ABOUT 15 FEET BEFORE THE INTERSECTION, THE CAR SLOWED TO A STOP. THIS OCCURRED ON MONDAY (I HAD JUST PICKED UP MY CAR THE FRIDAY BEFORE BECAUSE THE BRAKES WERE MAKING A "SQUEAKY-CHIRP LIKE SOUND WHEN PRESSED, AFTER WORK HAD BEEN DONE BY THE DEALER ON ANOTHER ISSUE. I TOOK IT BACK THE SAME DAY THAT HAPPENED AND WAS TOLD THERE WAS AIR IN THE BRAKES; THAT USUALLY, WHEN PUMPED 15 TIMES, IT GOES AWAY. FROM THEN ON, WHEN I PUT THE CAR IN PARK AND/OR PRESSED THE EMERGENCY BRAKE, IT CONTINUED TO MOVE FORWARD, AS THOUGH NOT HELD SECURELY). THE DEALER TOWED IT TO THE SHOP AND NOW SAYS MY SBC SYSTEM FAILED BUT THERE WAS NO WAY TO FORESEE OR PREDICT THAT PROBLEM BY CHECKING THE BRAKES. I BELIEVE THERE IS A SEVERE PROBLEM WITH THE BRAKE SYSTEM; ESPECIALLY GIVEN THE DEALER SAYING THAT THERE IS NO WAY TO DETECT A PROBLEM THAT CAUSES THE BRAKE SYSTEM TO COMPLETELY FAIL. THEY NOW WANT TO CHARGE ME $2000 TO FIX A BRAKE PROBLEM I BELIEVE THEY CAUSED WHEN THEY HAD MY CAR INITIALLY AND/OR DID NOT IDENTIFY AFTER ME TAKING IT TO THEM, TWICE, THEREAFTER. THIS WAS A TERRIBLY FRIGHTENING EXPERIENCE. I, MY GRANDKIDS, AND OTHERS ON THE ROAD NARROWLY MISSED BEING INVOLVED IN AN ACCIDENT AND INJURED, OR KILLED. THANK GOD I WAS ON A RESIDENTIAL STREET AND THE CAR STOPPED BEFORE I WAS FORCED INTO TRAFFIC. I SAW THAT OTHERS ONLINE HAVE HAD THE SAME PROBLEM AND CAN'T BELIEVE NO ONE HAS BEEN KILLED DUE TO THIS BRAKING SYSTEM ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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