Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10787164October 30, 2015
WHEELS
THE PROTECTIVE LACQUER FINISH HAS FAILED CAUSING WHEEL CORROSION AND RUST FROM THE INSIDE OUT STARTING AROUND THE WHEEL HUBS. THIS CORROSION IS LIKE A METAL CANCER THAT IS STARTING TO DETERIORATE THE PROPERTIES OF THE METALS AND ALLOYS. THIS IS A HIGH PERFORMANCE VEHICLE WITH HIGH PERFORMANCE WHEELS. THIS MFG DEFECT POSES SERIOUS SAFETY CONCERNS AND IS A PRODUCT LIABILITY THAT DAIMLER NORTH AMERICA CORPORATION DBA MERCEDES BENZ USA'S HAS KNOWN ABOUT BUT YET HAS DONE NOTHING. THIS DEFECT HAS AFFECTED SEVERAL OTHER MERCEDES BENZ VEHICLES OF THE AMG PERFORMANCE LINE. OTHER MODELS INCLUDE SLK 55 AND SLK 350 FROM 2000-2009. IN ADDITION TO RUST AND CORROSION FORMING FROM THE INSIDE OUT ON SOME WHEELS, THE BOLTS THAT HOLD THE WHEELS TO THE HUB ASSEMBLY TEND TO RUST AS WELL FURTHERING THIS SAFETY ISSUE. NOTE: VEHICLE IS USUALLY PARKED AND COVERED IN A CLIMATICALLY CONTROLLED GARAGE WHICH IS NOT EXPOSED TO THE USUAL ELEMENTS OF NATURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786798October 28, 2015
ELECTRONIC STABILITY CONTROL (ESC), STEERING
MY CLAIM # IS10691110 THE LANE CONTROL DOES NOT FUNCTION CONSISTANTLY. SOMETIMES WHEN YOU CROSS A LINE, THE REAR BRAKE ON THE OPPOSITE SIDE OF THE CAR AUTOMATICALLY APPLIES BRINGING THE CAR BACK TO THE CENTER OF THE LANE, OTHER TIMES IT DOESN'T. I DEMONSTRATED THIS TO THE MAINTENANCE MGR. WITH NO SATISFACTION. I'VE DISCUSSED WITH A CASE MGR ON SEVERAL TIMES, WITH NO SATISFACTION. I'VE WRITTEN THE PRES OF MERCEDES ON TWO OCCASSIONS, WHO REFERRED MY CONCERN BACK TO THE SAME CASE MGR. WHO SAYS IT IS FUNCTIONING AS DESIGNED,IN SPITE OF THE FACT I DEMONSTRATED TO THE DEALER MAINT. SUPERVISOR THAT IT DOESN'T.I ASKED FOR A REGIONAL PERSON TO RIDE WITH ME SO I COULD DEMONSTRATE THE INCONSISTANCY OF THE WAY IT FUNCTIONS. I WAS DENIED MY REQUEST. NHTSA SEEMS TO BE MY ONLY HOPE FOR GETTING MY SAFETY CONCERN RESOLVED FOR ME AND ANY OTHERS WHO MAY HAVE THE SAME PROBLEM. THE PROBLEM WAS DEMONSTRATED ON STATE RT. 33 IN DUBLIN OH. WITH PAINTED ROAD LINES THAT WERE CONSISTINT. I HAVE MANY NOTES OF ADDITIONAL DETAIL IF WANTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785798October 24, 2015
FUEL/PROPULSION SYSTEM
DRIVER'S SIDE FUEL/PUMP SENDER UNIT IS LEAKING FUEL CAUSING STRONG SMELL OF GASOLINE INSIDE OF CABIN AND POSING SERIOUS SECURITY RISK TO DRIVER AND PASSENGERS. AFTER REMOVING INSPECTION COVER FROM DRIVER'S SIDE PUMP/SENDER UNIT, POOLED FUEL WAS OBSERVED ON TOP OF SENDING UNIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785356October 22, 2015
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2009 MERCEDES BENZ E350. AFTER REFUELING THE VEHICLE, THERE WAS A STRONG ODOR OF FUEL COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL TANK AND THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. UPDATED 05/03/16*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 05/04/16. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10784939October 21, 2015
FUEL/PROPULSION SYSTEM
STRONG FUEL SMELL IN CABIN AFTER FILLING TANK. VEHICLE WAS STATIONARY AND PARKED. FEELS LIKE GAS WAS LEAKING IN CABIN. STRONG GAS SMELL IS ONLY IN CABIN AND NOT OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783850October 20, 2015
FUEL/PROPULSION SYSTEM
I HAVE A STRONG SMELL OF GASOLINE OUTSIDE CAR WHEN GAS TANK IS FULL OR NEARLY FULL. I'VE ASKED MERCEDES BENZ TO REPAIR UNDER WARRANTY BASED ON NHTSA ACTION NUMBER EA13003, BUT THEY ARE REFUSING, SAYING MY CAR IS NOT INCLUDED, WHEN IT CLEARLY SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783123October 18, 2015
ENGINE
VEHICLE WAS SHIFTED TO NEUTRAL, A LOUD THUMP WAS HEARD STOPPING THE CAR. VEHICLE WAS PUT BACK INTO DRIVE WITH LOSS OF POWER ULTIMATELY LEADING TO NO POWER TO THE WHEELS. DIAGNOSTIC WORK LEAD TO SEVERAL CODES RELATING TO TRANSMISSION PROBLEMS AND FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782818October 16, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE STALLED AND THE SERVICE BRAKE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SBC PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V296000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782241October 14, 2015
TIRES
COMPLAINT CONCERNS THE MICHELIN TIRE NO. 2255516 MXM4 95V THAT BLEW OUT ON THE SIDEWALL WHILE TRAVELING AT A NORMAL RATE OF SPEED OF 45 TO 50 MILES PER HOUR. THE TIRE HAD ONLY BEEN USED FOR 30,634 MILES AND THE BLOW OUT OCCURRED ON A HIGHWAY. THE BLOWOUT OCCURRED AT AN AREA ON THE SIDE OF THE TIRE THAT LOOKED LIKE A SEAM WITH THE THREADS SHOWING. BECAUSE THE TIRE FLATTENED ALMOST IMMEDIATELY, THIS WOULD SEEM TO BE A THREAT TO LIFE IF THE VEHICLE WERE TRAVELING AT A HIGHER RATE OF SPEED. ALSO, THE MICHELIN TIRE IS GIVE A HIGH CONSUMER RATING AND THIS SHOULD--BY ALL REPORTS--NOT BE HAPPENING. THANK YOU FOR YOUR TIMELY RESPONSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781589October 13, 2015
FUEL SYSTEM, GASOLINE
MY CAR HAS A STRONG GASOLINE ODOR. THE DEALERSHIP SAID THE FUEL TANK IS LEAKING AND NEEDS TO BE REPLACED. THEY HAVE DENIED WARRANTY COVERAGE ON A LEAKING FUEL TANK. PLEASE REFERENCE NHTSA # EA13003. THIS PROBLEM HAS BEEN ACKNOWLEDGED AND A WARRANTY PROGRAM PUT IN PLACE BY MERCEDES BENZ TO AVOID A RECALL. NOW, THEY ARE DENYING WARRANTY COVERAGE. CAN YOUR INVESTIGATIVE TEAM OPEN THIS CASE UP AND HELP US- CONSUMERS. ON THE SURFACE, THIS APPEARS TO BE AN ETHICAL PROBLEM FOR MERCEDES BENZ. REPAIR COST $976.00 FOR A NEW FUEL TANK. PLEASE HELP. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780442October 7, 2015
FUEL/PROPULSION SYSTEM
STRONG GASOLENE SMELL FILLED THE GARAGE AFTER FILL UP, AND REMAINS TILL NEXT DAY SO FAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779986October 6, 2015
SEATS
ON THURSDAY AFTERNOON, OCTOBER 1 THE DRIVER'S SEAT OF MY 2009 E350W MERCEDES BENZ BURST INTO FLAMES WHILE I WAS DRIVING. THE HEAT AND FLAMES FROM THE FIRE BURNED MY SHIRT. MY LEFT SIDE WAS ALSO BURNED. SINCE I WAS TRAVELING AT 35 MPH, I WAS ABLE TO PULL OVER SAFELY, LEAP FROM THE CAR AND PUT OUT THE FIRE. IT WAS ONLY BY GOD'S GRACE THAT I AVOIDED A SERIOUS ACCIDENT WITH LIFE THREATENING INJURIES AND POSSIBLY FATALITIES. I IMMEDIATELY CALLED THE BEVERLY HILLS MERCEDES BENZ SERVICE CENTER TO ALERT THEM OF THE PROBLEM. I HAD THE CAR TOWED TO THE SERVICE CENTER FRIDAY MORNING. A LOANER CAR WAS NOT AVAILABLE SO I RENTED A CAR FROM HERTZ. TODAY CARLOS MUEDANO, SERVICE ADVISOR, SAID I WOULD BE BILLED $1,500 FOR REPAIRS. THIS CAR HAS 37,770 MILES ON THE ODOMETER, ROUGHLY 6,000 MILES PER YEAR OR 500 MILES PER MONTH. IT IS BASICALLY A NEW CAR. IN DECEMBER 2014 BEVERLY HILLS MERCEDES CHARGED $1,000 FOR REPAIRS TO THE TRUNK WIRING SYSTEM. POSSIBLY THESE ELECTRICAL SYSTEM PROBLEMS AND REPAIRS CONTRIBUTED TO THE ELECTRICAL PROBLEM IN THE DRIVER'S SEAT HEATING UNIT WHICH CAUSED THE FIRE? THERE HAVE ALSO BEEN NUMEROUS COMPLAINTS ONLINE ABOUT FIRES LINKED TO THE SEAT HEATING ELEMENTS IN MERCEDES BENZ CARS. IN FACT THERE IS CURRENTLY A CLASS ACTION SUIT OVER THIS PARTICULAR PROBLEM. I AM TERRIBLY DISAPPOINTED IN MERCEDES BENZ. I PURCHASED THE MERCEDES BENZ PRODUCT EXPECTING HIGHEST QUALITY AND BEST CUSTOMER SERVICE. YOU HAVE FAILED ON BOTH COUNTS. I HAVE NOT RECEIVED ANY NOTICE FROM MERCEDES BENZ ON A RECALL TO CHECK AND REPAIR DEFECTIVE SEAT HEATERS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10779783October 5, 2015
AIR BAGS, STRUCTURE:BODY, ENGINE
I AM REPORTING A VERY SERIOUS, DISTURBING, SHOCKING AND TRAGIC ACCIDENT ON 9/12/2015 ON RANDALL ROAD IN ELGIN, IL USA AT 2:35 PM JUST AFTER BIG TIMBER ROAD SIGNAL.MY SOUTHBOUND 2006 MERCEDES BENZ E350 CAR WAS HIT BY THE HIGH SPEED OUT OF CONTROL NORTHBOUND 2014 TOYOTA COROLLA, WHICH HAD CROSSED/SWERVED THE CENTER LINE AND RESULTED IN A HEAD ON COLLISION/CRASH.....UPDATED 10-27-15 *BF *JS
Crash:
Yes
Fire:
No
Injuries:
7
Deaths:
1
#10779578October 4, 2015
FUEL/PROPULSION SYSTEM
WHEN I FILL THE VEHICLE UP WITH GAS THERE IS A STRONG SMELL AS IF IT IS LEAKING EVEN THOUGH NO GAS IS LEAKING OUT TO THE NAKED EYE. RECENTLY THE SMELL IS NOW INVADING THE CABIN SPACE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779479October 3, 2015
SERVICE BRAKES
THIS VEHICLE IS EQUIPPED WITH SENSOTRONIC BRAKE CONTROL SYSTEM THAT HAS A SERVICE THRESHOLD. WHEN THIS THRESHOLD IS REACHED THE BRAKE SYSTEM COMPONENTS MAY FAIL WITHOUT WARNING CAUSING A DRAMATIC REDUCTION OF BRAKING CAPACITY. THIS OCCURS WITHOUT WARNING AND RESULTS IN GREATLY INCREASED STOPPING DISTANCE. MERCEDES SERVICE BULLETIN S142.46-P-0012A PROVIDES DISCUSSION CONCERNING THIS ISSUE. MERCEDES CEASED INSTALLING THIS SYSTEM IN 2006. DUE TO CONCERNS WITH THE ENGINEERING OF THIS VITAL ELECTRONIC SAFETY SYSTEM. MERCEDES SHOULD BE REQUIRED TO REPLACE, AS PART OF A RECALL, THE FAILURE PRONE ELECTRONIC BRAKE SYSTEM COMPONENTS THAT HAVE REACHED THEIR SERVICE LIFE THRESHOLD. THIS IS A MAJOR SAFETY ISSUE THAT NEEDS TO BE ADDRESSED BEFORE IT LEADS TO FATALITIES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779039October 1, 2015
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2008 MERCEDES BENZ E350. THE CONTACT STATED THAT THE DRIVER SIDE SEAT WARMER BURNED THROUGH THE SEAT AND THE CONTACT'S CLOTHES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED AND REPLACED THE SEAT WARMERS. A COUPLE OF YEARS LATER, THE FAILURE RECURRED AND THE SEAT CAUGHT FIRE. THE CONTACT SUSTAINED TOXIC LUNG INJURIES DUE TO SMOKE INHALATION, WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10779166October 1, 2015
SEATS
AS DRIVING NOTICED STRONG SMELL OF SMOKE. THEN NOTICED SMOKE COMING FROM LEFT SIDE DRIVERS SEAT. AS I PULLED OVER HOLE BURNED IN SEAT AND SPARKS AND FLAMES POURED OUT FROM BURNING HOLE IN SEAT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10778170September 28, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ E550. WHILE DRIVING APPROXIMATELY 55 MPH, THE WARNING SUSPENSION DANGER INDICATOR ILLUMINATED. THE CONTACT MANEUVER TO THE SIDE OF THE ROAD TO A COMPLETE STOP. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC.. THE DETAILS OF THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778273September 28, 2015
FUEL/PROPULSION SYSTEM
METAL FUEL TANK 211.240.8801 LEAKS AND FUMES EXPELLED NEED REPLACED MFG ALTHOUGH SUED AND EXTENDED WARRANTY 15 YEARS OR 150K MILES TO AVOID RECALL STATES MY SPECIFIC VIN NOT COVERED. MY VEHICLE ONLY 98K MILES. DEFRAUDING CONSUMERS. NO USED PARTS NEW $2300 PLUS LABOR. CAR STOPPED WHILE IN MOTION ON CITY STREET ALMOST ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778284September 28, 2015
FUEL/PROPULSION SYSTEM
THERE IS A VERY STRONG GAS SMELL WHEN THE CAR IS PARKED, ESPECIALLY IN A GARAGE. THERE IS AN EXISTING NHTSA CAMPAIGN (EA13003) THAT DISCUSSES THIS ISSUE WITH THE 2009 MERCEDES E350 BUT I NEVER RECEIVED ANY NOTICES FROM MERCEDES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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