Kia Sorento Complaints

10,397 consumer complaints on file.

#11464935May 17, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Headlights , all front lights shut off while driving, repeatedly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465072May 17, 2022
ENGINE
Driving around 55mph motor locked up pulled over to side of road motor would not turn over
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465074May 17, 2022
ENGINE
My wife was taking my son to school on April 11, 2022 around 7:45am. On the way, and without warning, the engine stopped. She coasted on an exit ramp and stopped at the light. The car's engine wouldn't turn over or even click. A police officer assisted by pushing the car into a gas station parking lot. We had the car towed to the dealer in Fort Worth. After two weeks, they contacted me and said I needed a new engine, intake manifold, and starter because the engine was sized. They said there was no oil in the vehicle. They could not offer an answer as to why.. There had been no warning...no lights had come on the dash...no indication the engine was overheating....no check engine light came on...no check oil light....no limp mode activated. Until that morning, there had been no problems with our vehicle whatsoever. I filed a complaint report with Kia Consumer Affairs. Today, 6 days later, I was told that they would offer no assistance and that all repairs would have to be paid by me. It is available to inspect st the dealer. My wife and child could have been seriously hurt had they stopped in the middle of the interstate by another car running into them. Only the dealer has inspected the vehicle. Had any warning lights come on, we would have had the vehicle serviced. There was never an indication there was a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464781May 16, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
The contact owns a 2014 Kia Sorento. The contact stated while driving 60 MPH, the Anti-lock Braking System (ABS), traction control and TPMS warning lights illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464816May 16, 2022
ENGINE
As I was driving 85mph, I received a kick back on the vehicle and couldn't drive more than 60mph. Took it to the nearst KIA dealership and their service technician stated I was out of oil. I was due for an oil change but was only over 200 mile at most from my previous oil change 5,000 miles ago. I had the vehicle towed to the KIA dealership where they perform all my service and maintenance work. They came to the conclusion that the oil was being burned through the engine and the only repair was a new engine. No lights ever came on on the dashboard to let me know that there was a problem with my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464818May 16, 2022
POWER TRAIN
-I was driving my vehicle in a parking lot, stopped at the stop sign to let a car pass and hit the gas pedal and the car did not move. - My concern is what could have happened if the transmission died while I was driving. -The problem has been confirmed by the dealer that the transmission needs to be replaced. The car has less than 31,000 miles on it. I am a 2nd owner, and I only put 7,000 miles on it in 3 years but it was out of warranty. KIA even denied a Good Will replacement. - There were not any warning signs, message or symptoms. Unfortunately I have to pay 3200.00 to have it replaced and I spoke to KIA and they said that there was nothing they could do. It seems strange that a vehicle with less than 31,000 miles would have a transmission just die without any warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464861May 16, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2013 Kia Sorento. The contact stated that after starting the vehicle, the front driver's side headlight was inoperable. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 178,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464850May 16, 2022
POWER TRAIN
I began having issues with my car rolling forward around a foot or two after coming to a stop. This was very disconcerting as it meant that I could not be sure if when I stopped, I would not roll forward into another car or something else. It also twice began having a difficult time shifting automatically after idling for 10 minutes, I switched to manual and eventually got it to shift that way. I took it into my local dealer to have it looked at and they assured me this is just how the transmission is. It was driven only a few times over the next two weeks, then I went to pick up my daughter from school and after she got in, it began having a serious issue with shifting, only shifting automatically once RPMs reached over 5,000. I could not get the manual shifting to work at this time. Additionally, the engine light came on. We slowly made it home and I made an appt to have the dealer look at it again. I have now been told I need an entirely new transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464718May 15, 2022
ENGINE
Driving 60mph, car seemed to be stalling under acceleration. Car was making a knocking sound from the engine. I was in a construction zone, with no shoulder/no pulloff. I managed to crawl to the end of construction and pull off to the side. How I didn't die that day only God knows...Was traveling to see my mom Mother's Day weekend, had my 170lb Great Dane and 60 lb Labradoodle with me. No tow company could help with transporting my dogs; only the car and me. I ended up stranded waiting for a ride for hours. Car was towed to dealer; dealer confirms the engine and all components were a total loss (Theta II engine, 2.4 liter, GDI). Repair estimate at $8,360.00!!! That is more than half of what the car is worth!! Multiple attempts to have KIA acknowledge the problem, only to be told by them that it's my fault I didn't have the recall repairs made in 2018. That's funny (in an awful way), because I never received ANYTHING about a recall. EVER. Had oil change the week prior; oil lamp never came on, I was just going by the Valvoline sticker as to time to change. They told me it was bone-dry, not a drop of oil. I wish someone could help me. This will ruin me financially.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464624May 14, 2022
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Car has been having issues with not starting many times also dealership was contact also was serviced and still having issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464448May 13, 2022
EXTERIOR LIGHTING
The lowbeam headlights are extremely dim. The high beams are just fine, but the low beams are so dim that it's dangerous driving anywhere at night without the high beams on. I have replaced the bulbs, and a voltage test right before the headlight assembly show significantly less than the 12V standard. At night, when high beams are dangerous to other drivers, I mainly rely on the fog lights to provide at least a little bit of light. The fog lights are significantly brighter than the low beams, which seem nonexistent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464557May 13, 2022
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
The car engine was using excessive amounts of oil at 80,000 miles. The dealer in an attempt to save the engine did a major flush. Several components failed within 10,000 miles of that service. Spark plugs, fuel pump and catalytic converter. The car would lurch forward. It stalled at 65 mph! We were scared it would start on fire or stall again. The first time it happened there were no warning lights. After the spark plugs and fuel pump were replaced there was an engine warning light on. The dealer did check it out and the latest test revealed a hole in the catalytic converter. They could not guarantee that that was the only issue. We chose not to have any additional repairs and sold the car at a loss because we were scared to have our grandkids in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464563May 13, 2022
UNKNOWN OR OTHER
I have emailed Kia three times now with no response. My paint is chipping off my car, and would like it fixed, being that it was a paint recall!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464588May 13, 2022
ENGINE
We purchased the 2014 kia sorento from a private party on May 12, 2022 and had driven it less than an hour on the highway with the cruise control set when a chirping sound came from the engine, followed by a sound like that of a tiny machine gun and then a big BOOM that shook the entire car. The person following me lost sight of the car because of the huge cloud of amoke making visibility impossible and we almost caused an accident. I do not know if the engine had been replaced as part of the recall but we paid $7500 for the vehicle we drove less than an hour and narrowly missed causing an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464354May 12, 2022
STRUCTURE:BODY
Snow White Pearl exterior paint coming off in chunks, progressively getting worse and worse along top roof where front windshield is and along the bottom where the rear windshield is. It literally bubbles up and flakes completely off exposing the body. This has been continually going on for years without resolve and there is no way to stop the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464355May 12, 2022
ENGINE
Kia Sorento SX Limited 2014 All maintenance done on time/early at Kia dealerships throughout history of ownership. Engine light came on with odd sounds. Took in immediately for repair to the Kia dealership. We have been informed that oil is leaking throughout engine system and cooling system which has also put wear and damage on the transmission. This causes a safety issue because it could cause a fire when driving. Upon further review many of the 2014 Sorentos have had this same issue with low mileage and have ended up catching fire. There was no warning or signs of anything going wrong it just happened. The light and sounds started the next day it was taken in and there was nothing we could do. We are having to sell the vehicle for parts so we can get a new vehicle. Service report is available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464401May 12, 2022
UNKNOWN OR OTHER
I have several areas around my windshield and hood that the paint is coming off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464323May 12, 2022
FUEL/PROPULSION SYSTEM, ENGINE
We had some kind of fuel leak that caused smoke to come from the hood and the car to overheat. The check engine light did come on. We were on our way to the mechanic and the car died on us in the middle of the road. The car was taken to two different mechanics 3 different times. We had the thermostat housing replaced, the intake manifold, and the head gasket. Submitted documents to Kia showing our problem. They said they needed more proof showing there was some type of leak. I found the original papers today from the first mechanic that states "fluid leaking, smoke from under the hood, car shut down". I asked if I could submit those documents since they say exactly what Kia was looking for. I was told that those documents wouldn't make a difference in the outcome and they would not be reimbursing me anything on this matter. I have paid almost $3000 to have my car fixed and Kia will not reimburse for anything even tho I have the proof they told me that they needed. Kia has not been helpful at all through this matter. They have no intention of reimbursing me even tho my recall letter states they will if I have proof showing there was a leak and smoke coming from the engine. I received the recall letter 4-6 months after I had made the repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464237May 11, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Kia Sorento. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who related the failure to NHTSA Campaign Number: 21V519000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464255May 11, 2022
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
On 06/05/2019 my Kia Sorrento 2011 vin [XXX] EX V6 2WD engulfed in flames yards from my home as my family barley escaped as it exploded. My husband in shock across the street video taped and took pictures of this horrific event. This is not a accident incident no other vehicle or object involved. Kia complaint filed #[XXX] accident millage: 99,000 Police report filed w Missouri Hwy Patrol Corporal Kline #[XXX] Vehicle was "inspected" post fire by a Kia inspector reported due to fire undetermined cause?! Vehicle purchased at World Kia in Joliet 2525 W. Jefferson Joliet, IL 60435 on 10/01/2015 registered Certified Manufactured warranty purchase Vehicle # [XXX] administration address: 175 W. Jackson Chicago, IL 60604 Extended Warranty purchased at the time of sale. Warranty extension program letter dated 11/07/2016 received to me purchaser: [XXX] current address: [XXX] [XXX] Please contact me with any additional documents, pictures, or statements My insurance didn't cover the full financed balance... I appreciate any information you have, Thank you, [XXX] Kia did not honor any warranty's INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0

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