Kia Sorento Complaints

10,397 consumer complaints on file.

#11464260May 11, 2022
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION: OIL COOLER
The contact owned a 2017 Kia Sorento. The contact stated while driving 35-45 MPH on the highway that suddenly there was smoke and flames coming from underneath the vehicle. There were no warning lights illuminated. The contact was able to pull to the side of the road. The fire department came to extinguish the fire. The police department was present and filed a report. There were no injuries. There were no other vehicles involved. The vehicle was towed and the vehicle was deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was approximately 82,000
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11464274May 11, 2022
STRUCTURE:BODY
Front bumper (black) is peeling. Local repair shop said the bumper was not properly primed before they (KIA) painted them. Peeling started 9/15/2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463873May 9, 2022
ELECTRICAL SYSTEM
The contact owns a 2021 Kia Sorento. The contact stated that while driving at an undisclosed speed, the fluid inverter level indicator warning light was illuminated. The vehicle was taken to the dealer; however, the dealer informed the contact that there was no known repair available for the failure. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was 7,650.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463938May 9, 2022
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
Going down the highway with cruise control on, the car jolted and disengaged cruise control. At another time it jolted at an intersection and the car died. Was able to restart and continue. Turning a corner, felt the small jolt / surge..nothing else noted....yet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463973May 9, 2022
ENGINE
While driving on I-35, going 75 miles an hour the engine locked. No warning lights came on, just completely shut down. Unable to pull to the side of the highway. Very dangerous Towed to dealership, yes it’s available to be inspected as warranty says it is not covered under a recall. Again very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463729May 7, 2022
STRUCTURE:BODY
Paint is peeling on hood
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463745May 7, 2022
ENGINE
Car burns oil excessively at a rate of 1 quart each 300 miles. No low oil light has come on to warn driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463741May 7, 2022
ENGINE
Less then 25000 miles. I was backing out of a parking place I heard some signal indicator beeps, put the car in park and saw a transmission engine light indicator lit. On the display panel were the options to make an appointment with a dealership or to call roadside assistance with the description of " a possible condition with your transmission control system has been detected. A full system check is recommended to be done when convenient. Please contact your local dealership for an appointment" I called roadside assistance to see if they were able to help me further understand and they could not and suggested I called the dealership. I drove the vehicle home and was hoping a Sensor may have gotten wet as we had a lot of rain and bigger than usual puddles. The next day I started my car the engine light was on again. I drove to the dealership (when I called them they did not answer in the service department). A woman came out to the vehicle and said she could not diagnose what was wrong but as long as I'm not having any difficulty driving, nothing feeling weird, or off that I can bring it in on Monday, two days from today, so we agreed. I went to one store and when I came out the car started and shifted into gear but pressing on the gas no power! it would not go forward it would not go in reverse, nothing! The diagnostic code from my Kia phone app is P1C2D03 I can't find anything about this code.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463576May 6, 2022
POWER TRAIN
JERKS IN LOWER GEARS AND SOMETIMES SPEADS UP WHEN YOU'RE ABOUT TO STOP AND/OR SLOW DOWN & WHEN YOU MAKE A TURN, CAUSED ME TO GET INTO AN ACCIDENT ON i95 WHILE MY KIDS WERE IN THE CAR WITH ME!!!! WHEN I TRIED TO BREAK THE CAR SLIGHTLY SPED UP BEFORE STOPPING CAUSING ME TO REAR END ANOTHER VEHICLE. THIS IS MY SECOND KIA CAR, THE FIRST WAS AN OPTIMA. I THOUGHT KIA'S WERE STRONG, RELIABLE AND SAFE CARS. SOMETHING NEEDS TO BE DONE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463584May 6, 2022
ENGINE
We were traveling down the highway and without warning engine cut off. We were able to put in neutral and start back up and continue our drive. I took it to my personal mechanic and he replaced the charcoal cartridge (it was clogged), the cost was $750. 2 weeks later i was driving and while sitting at a red light, the engine cut off again. I put car in N and it started right back up. My mechanic then took the car to KIA to be evaluated and they found nothing. I drove car and 2 weeks later it did it again! slowing down for a red light ahead and engine cuts off. There is NEVER any warning to this, and it doesnt prmpt the check engine light to come on, so it is not showing any codes from the ECM. This is becoming a safety risk and needs to be solved. As this has occured 3 times in the last month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463602May 6, 2022
ENGINE
Sorento had been driving fine and then out of nowhere had engine failure. KIA is refusing to take responsibility and rectify the situation due to them saying they sent something out in July of 2018 in which I didn't even own the vehicle then. The dealership where I purchased my Sorento from never advised of there being an issue or any improvement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463628May 6, 2022
ENGINE
I was driving and engine started to loose power and knocking. Pulled over and discovered that no oil was in the engine. Oil has always been changed every 4000 miles. No oil meter warning displayed on the dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463649May 6, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Car lights come on when the car is not in use. Car sporadically does not start. New battery installed in February and car wont start in May.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463459May 5, 2022
ENGINE, UNKNOWN OR OTHER
My kia started making knocking noise. NO warning light came on while driving car home check engine light came on and car just quit. Engine is seized up for no reason .checked recalls but says none. But there was a major recall on these engines but I just bought this car from dealer 3 years ago . And, when I give it gas it don't always accelerate..I can have gas pedal to floor and go nowhere then all the sudden it will finally lunge forward. I have almost been hit a few times in my car. There has to be something wrong
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463489May 5, 2022
ENGINE
The contact owns a 2015 Kia Sorento. The contact stated while driving approximately 51 MPH, the vehicle experienced a rod bearing failure. There were no warning lights illuminated; however, there was an abnormal knocking sound coming from the engine. The vehicle was towed to an independent mechanic and diagnosed with engine failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463491May 5, 2022
ENGINE
There was no indication or codes that informed us of the engine burning oil and without knowing it caused complete engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463560May 5, 2022
EXTERIOR LIGHTING
No matter what bulbs you put in the headlights they do not shine bright enough or far enough for you to drive safely at night. We have stopped driving the suv at night because the only way to have enough light to see the road is if they are on bright then they bright light oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463395May 4, 2022
ENGINE
The contact owns a 2011 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463420May 4, 2022
EXTERIOR LIGHTING
The low beam headights are extremely dim. The outer headlight cover is not degraded. It appears to be the inner light cover that is fogged over (just for the low beam light). The lights are aimed appropriately, but you can barely see the road and obstacles at night. It is even worse when raining. The high beam headlights are functioning normally. The low beam lights are significantly dimmer than when it was new. There are no warning lights on the dash or error codes. I don't know exactly when the condition started, but it has gotten worse over time. This is extremely dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463163May 3, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Sorento. The contact stated while driving approximately 70 MPH, the vehicle stalled without warning. The vehicle was towed to an independent mechanic who informed him of an unknown module that needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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