Kia Sorento Complaints

10,397 consumer complaints on file.

#11467354June 3, 2022
STRUCTURE:BODY
The driver side rear door handle does not open the door. The door is able to be opened from the door handle on the inside, and it can be locked and unlocked. This could create an unsafe situation in which a parent is unable to reach a child in the second row who needs assistance. Having two methods of entry and egress (i.e. a driver side and passenger side rear door) in the second row contributes to the safety of the car, and having one entry/egress while another entry is impaired could present a safety issue. The car has not yet been brought to a service center for evaluation, and the car has not yet been inspected for the issue. There were no warning lamps or messages indicated by the vehicle. Leading up to the driver side rear door handle malfunction, the door handle was noted to have a weaker tactile "click" feeling that is typically sensed when the door's latch actuates to open it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467379June 3, 2022
SERVICE BRAKES, STEERING
This vehicle has less than 10,000 miles on the odometer and the brake rotors are warped. They are undersized and will overheat under normal braking. Called the dealership and attempted to get warranty work complete, however the manufacturer, KIA Motors USA, has not responded or offered to replace the rotors under warranty. This isn't the only Sorento with this issue, I have submitted one similarly last week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467090June 2, 2022
STRUCTURE:BODY
Vehicle is experiencing paint adhesion failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467099June 2, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Multiple electrical issues throughout the car that come and go. The door locks will stop operating when using the key FOB and lock/unlock switch on the driver and passenger doors, the only way to unlock them is manually. Window operating switch at all four doors stops working. The control buttons on the steering wheel are malfunctioning (volume up button decreases volume, volume down button activates voice control). The digital fuel range number does not match up analog indicator (digital will read ~150miles range, analog will indicate 1/8 full tank). Low-beam headlight bulbs individually burn out well before expected lifetime, I have replaced each one twice in the last six months. All of these issues are available for inspection. Safety is at risk because multiple fluctuating electrical issues could mean a fire risk. I have not had these problems reproduced or confirmed by a dealer or service center yet. Vehicle and components have not been inspected. There have been no warning indications prior to or during electrical problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467185June 2, 2022
ENGINE
After only six months, my 2016 Kia Sorento suddenly lost power while I was driving on the freeway, after my trusted, local mechanic ran a diagnostic, he told me that my car was done for but Kia would stand behind their product, they have a 100,000 mile or ten year warranty for their vehicles. It was a frightening and frustrating experience but at least I was comforted when he told me Kia would take care of it. Kia is not honorable, they are not standing behind their products. Two days ago, I was told that Kia is denying my claim. How disappointing. I will pursue this matter to the end. Kia knows that their engines are prone to catastrophic failures. I was told by a Kia employee that I didn't maintain my vehicle adequately, I have records to the contrary. This is wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466890June 1, 2022
ENGINE, UNKNOWN OR OTHER
Car oil had not been changed but a month or two ago and only went on one 2-3 hour trip there and back after the oil was changed. Only stayed in town and went to regular grocery store and work after trip. Did not check oil due to not normally having it deplete fast. A month or so later oil deplited rapidly (this is an unknown part if it was fully the cars issue or if was the person who changed the oil.) Oil was lower than normal mainly noticed when car showed oil lamp light (was only blinking did not stay lit) and started halting and jerking when driving home. More oil was added and once that happened the check engine light came on. Car has jerked and been close to stalling when trying to drive to autostore for diagnostics. Since then the car is acting like it did not have oil added. Oil light is off but engine light blinks constantly. The halting and stalling is similar to the recall on other 2017 Kia Sorento's (with a 3.3 L engine) with the crankshaft being the problem. The halting and stalling can lead to an accident. No prior engine issues before this when the oil ran low.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466956June 1, 2022
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated while driving 55 MPH, the vehicle lost motive power and stalled. There was no warning light illuminated. The contact pulled over to the side of the roadway and noticed that several unknown warning lights were illuminated. The contact was unable to restart the vehicle. The vehicle was towed to an independent mechanic and then towed to an authorized dealer. The vehicle was not repaired. The manufacturer was informed of the failure. The approximate failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466972June 1, 2022
UNKNOWN OR OTHER
Unknown. I was driving down the express way, when I heard a big bang. Glass all through my car. I looked up and noticed that my sunroof had exploded. This is very dangerous and really scary while doing 70+ down the freeway! Something needs to be done. Doesn't seem like kia warranties their glass and insurance companies want to charge the deductible for something that wasn't even anyone's fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466724May 31, 2022
SERVICE BRAKES
Breaks failed to engage while driving on the highway, which almost caused us to have an accident. The car was leased a few months ago so very concerned and will be taking it to the dealership. The autonomous emergency breaking system engaged and prevented the accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466768May 31, 2022
UNKNOWN OR OTHER
Paint peeling following stone hit approximately January 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466783May 31, 2022
UNKNOWN OR OTHER
Feb 27, 2022 is when it was observed by this writer. Now questioning what was stated when the SUV was purchased as a CPO in regards to paint. The paint on the car is delaminating. I piece came off and got stuck on the diver side window. Concerned that a piece could come off the SUV and get stuck on the windshield obstructing the drivers visibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466826May 31, 2022
SEATS, ENGINE
The contact owns a 2019 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the front passenger's seat was not able to move forward or backward. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466607May 29, 2022
LANE DEPARTURE: WARNING
On Saturday, April 9 when breaking at a stop sign my car slammed on my breaks for me and the dash lit up with multiple warning lights, indicating an issue with the "check lane departure warning system." The car seemed to drive okay, no additional strange breaking situations, but the warning lights stayed on for a day. I called my dealer, and they saw the vehicle on April 22nd. Between the 9th and that date the warning lights eventually went off, then came on again (but no strange breaking). Then were off by the time I went to the dealership. They were able to find vehicle history of 2 codes, but said they found no issues and the vehicle passed tests. So they told me that they weren't sure what happened, but the car was drivable. Since the 22nd I have had one more time where the warning lights came on as I was already breaking, and the car slammed on the breaks for me. But the dealership said unless I was able to bring the car in when the warning lights were all on, they couldn't help. And I could never get to the dealership before the lights went out (usually the warning lights would go out within 24 hours, and the closest dealership is an hour drive from where I live/work). On May 29 my husband was driving and I was a passenger when the warning lights came on. I said it wouldn't cause an issue while driving, but this time was different. While we were on the interstate in a busy city he noticed that he was falling behind the pace of traffic. When he tried to accelerate, the car wouldn't speed up at all, our speed dropped, and he said that when he looked at the car screen it appeared that the electric battery wasn't being charged at all. My husband was able to get us merged to the side and off an exit. We pulled into a parking lot, and he turned the car off, then turned it back on a few minutes later. The warning lights were still there, but the electric battery now showed as charging. We continued driving, but I am afraid this will cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466508May 28, 2022
ENGINE
My car is burning excessive oil. Recently had an oil change on May 9,2022. Oil light came on May 27,2022. There was literally no oil in the car. The remaining mileage that should have been left is 751 til the 3000 miles oil change. Prior to May 9th I had the oil changed early April.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466556May 28, 2022
AIR BAGS, ELECTRICAL SYSTEM
Part failure. Electronic control module for air bag. Air bag warning lamp illuminated and remain lit on dash. Local autopartsO’reilleys on board diagnostic tool reads two codes. B1620 internal fault- replace SRSCM and B1764 body sensor MAT defect. This Kia Sorento has had several repairs done via KIA recall and safety campaigns. 2017 clean and seal and or replace rear wheel speed sensor housing … could AND did illuminate ESC ABS and HILL Climb on dash… vehicle operated in southern Louisiana . Air Bag warning lamp. 10/10/2019, 147716 miles . Code found at Kia performing clock spring assembly warranty extension code for high resistance. Replaced clockspring and cleared code. High resistance is Key at this time. Also the cruise control began to function properly after the lamp turned off. May 28 kia letter concerning newly developed computer software for ECU, engine control unit. Repaired July 28 2021. June 2016, August 2019, Kia Sorento airbag clock spring assembly warranty extension. Air bag illumination. These letters state the warranty extension will be 15 years and subsequent air bag illumination will be diagnosed at no charge for 15 years. Yet I have two codes, return to Kia to validate and am charged for diagnostic as well, the air bag lamp still illuminated. Explained I need NEW SRS module at cost of estimated $1200. Vehicle does not communicate with SRSCM. Recommend replace the airbag control module I ask, is it ossicle with NEW updated ECu as well as prolonged Air bag illuminated due to HIGH resistance from clock spring malfunctioning, could this feedback and prolonged exposure cause the airbag co trip module to malfunction ? Airbags are a safety issue. The electronics should not falter .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466558May 28, 2022
POWER TRAIN
2011 Kia Sorento, built 2010 , Kia issued a recall notice concerning misaligned intermediate shafts on the passenger side of trans axle. This recall is for vehicles manufactured from start of production thru may 22 2010. Our vehicle has manufacture date of June 9 2010, and has suffered thru 168000 gimpy miles on this gnarled intermediate shaft. Photo included. So Kia did have this problem longer than theinial 4/25/2011 recall for Power Train campaign #11V258000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466442May 27, 2022
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2015 Kia Sorento. The contact stated while driving 65 MPH, the vehicle overheated and the wheels were shaking. The vehicle also experienced brake failure. The check engine warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with engine failure. The engine was replaced. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulics). The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466452May 27, 2022
ENGINE
A month after an oil change, I learned that the engine was extremely low on oil. I had to put 4 quarts in it. Check engine light barely came on. I’m at 79,000 miles and next oil change should be at 82,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466326May 27, 2022
STRUCTURE:BODY, SUSPENSION
Rear suspension rusted from chassis. Google search shows multiple people with same issue. Issue making car unsafe to drive. Car has extreme rust problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466333May 27, 2022
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The abs brake system malfunctioning. The vehicle component was inspected by the manufacture. Because light came on. They first said it was the brakes; so, we had the brakes repaired in February. In April the ABS light came back on again. This time the emergency brake light came on too. The KIA manufacturer said since our car was not listed with the other ABS recall, repairs of the system is on us. The cost for repair is $1,000 plus to fix the ABS system and EBS light issue. Although we explained about this being a known safety issue, the manufacturer refused to address and stated repair cost was on us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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