Jeep Compass Complaints

4,014 consumer complaints on file.

#11428593August 10, 2021
UNKNOWN OR OTHER
My car has a recall. I take my car to the dealership to fix the problem. But still the same problem from the same recall 2 or 3 times already. My car has been taking care in the dealership with not cost . But my big concern is why the same problem for the recall is coming back over and over. I also lost time when I take my car to the dealership even a full week. With no transportation and also always worry to go back again with the same issue . Is anyone can help me with this problem. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428015August 6, 2021
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
The contact owns a 2018 Jeep Compass. The contact stated while approaching his driveway, when turning off the headlight and the ignition, he noticed the “Lights On’ message was illuminated however, the lights were off. The contact also stated on another occasion, while making a right turn, the vehicle seized. The contact stated while restarting the vehicle, the low oil pressure warning light was illuminated. The contact stated he continued to experience the failure while driving to his residence. The contact took the vehicle to a local dealer, where he had an oil change performed but did not have the vehicle diagnosed. The mechanic was not informed about the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V670000 (Engine and Engine Cooling) and 17V740000 (Electrical System) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427567August 3, 2021
SEATS
While backing out of driveway the driver side active head restraint spontaneously deployed hitting my teenager driver in the back of the head.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11427265July 31, 2021
AIR BAGS, SEATS
While driving home from work one day I heard a loud sound like a gun. The headrest to the passenger seat just deployed on its own. Took it to my mechanic to be corrected and he said it couldn't be reset the clip or a pin must have broke. Then on Wednesday July 28th I got a warning light on my dashboard pertaining to airbags. Puts fear in me because I need to know that my airbags are there for me if needed. C&H AUTO CARE is aware of the problems with my vehicle. They are located in Joppa Maryland.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427009July 29, 2021
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The crossmember- engine cradle that hold the engine in place. I heard a noise and took it to my mechanic he took pictures of the crossmember showing that it is rusted through showing holes. Took it in to a jeep dealer to have it diganosed, they confirmed that it is unsafe to drive as the engine can actually fall out. I contacted chrysler and they said that there was an extension of the warranty on this part that expired a month ago. They sent me to Mopar parts to see if they would pay for the repair. After days they rejected the claim. Now this car is 10 years old however it only has 48000 miles which is less than 5000 miles a year. I bought the car bran new. So it all rusted through on a car with only the 48000 miles. At best this should have been a recall. But at least customers owning this car should have been notified about this warranty extension so they could have had it checked and reparied before some one is killed driving a car that the engine could fall out on the road. Now Mopar is refusing to cover the cost of fixing it because the warranty extension expired a month and a half ago . Even though they know there is a problem with it. I feel that I need some help in making Mopar or Chrysler pay to have this work completed. I also have had to replace the 4 wheel drive as that went bad along with replacing the rear axles as they also rusted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426811July 28, 2021
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, UNKNOWN OR OTHER
the backup camera is black sometimes when backing up, sometimes it works, sometimes it does not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426622July 27, 2021
BACK OVER PREVENTION: CAMERA SYSTEM
The contact owns a 2018 Jeep Compass. The contact stated that while reversing, the rearview camera failed to operate intermittently. The dealer was made aware of the failure but informed the contact that the warranty had expired and there was no recall associated with the Vin. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact to take the vehicle to a dealer for diagnosis. The failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426403July 26, 2021
STEERING, SUSPENSION
While driving about 40mph the car violently changed lanes with no warning. Luckily no cars were near and i was able to bring the car back under control. I have experienced loose steering before but never to this extreme. I am scared to drive car fearing for safety of myself and passengers. I have read up about these cars and all the problems they have of which I have experienced quite a few myself. I was told the car needed extensive repair to the front end and that there was extensive corrosion to many parts on the under carriage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426347July 25, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
Bought this jeep from dealer Bourne car center, easton ma. jeep electric system malfunction with brakes frequently. Brakes gets locked up and car does not start. i bought this car 5 months before, this issue has happened 3 times already. concerned with brake issue. when jeep is moving, it works well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425581July 19, 2021
ENGINE
My 17 year old son was driving vehicle and it just turned off in middle of highway. The vehicle took several attempts to crank on different occasions. We were told it was a battery so we replaced and it kept happening then found out the oil was extremely low even though we were barely over a 1000 miles since last oil change. They started oil consumption tests and said oh you are super low on 2 of the tests, come the 3rd test they are now saying it’s within spec and just check the oil a couple times before each oil change. Why would have trust my 17 year old to be able to go off to college in an unreliable car?!?!? We have been dealing with this for over and year and now they want us to restart the oil consumption test.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425073July 16, 2021
ENGINE
The contact owns a 2018 Jeep Compass. The contact stated while driving at various speeds, the check engine warning light illuminated, and the vehicle stalled. The contact stated that on several occasions the vehicle also stalled while driving on the highway. After restarting the vehicle, the vehicle operated as designed however, the failure recurred. The vehicle was later towed to the local dealer however, the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424911July 15, 2021
TIRES
The contact owns a 2019 Jeep Compass equipped with Continental tires, Tire Line: ProContact TX, Tire Size: 225/55/R18, DOT Number: A35LWBJD1019. The contact stated that front driver’s side tire loss air pressure intermittently. The vehicle was taken to the dealer where the tires were inspected and rotated. The manufacturer was notified of the failure. The contact was informed that the Vin was not under recall. The failure mileage was approximate 22,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424734July 14, 2021
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Jeep Compass. The contact stated while driving 35 mph, he heard an abnormal sound and saw the front passenger’s headrest had partially deployed. The contact stated no warning light was illuminated. The contact stated that his son was seated in the front passenger’s seat and indicated that his head was hurting after the failure occurred but did not seek medical attention. The contact called the local dealer but had not been able to speak to anyone. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 152,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11424793July 14, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I have a 2018 Jeep Compass with a 8.4" Uconnect Infotainment system. I have owned the car since new. The infotainment system screen has started to de-laminate after only 3yrs. This is something you usually see in screens much, much older. While researching the issue at several user sites, I have found that the de-lamination of the screen is quite common among, Dodge, Chrysler, Jeep vehicles. I believe this is a defect in the build of the infotainment control head screen and, at minimum, the manufacturer should offer a one time repair to original owners, ans correct the defect in all future vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424861July 14, 2021
UNKNOWN OR OTHER
Control arm separating at welding. Other 2018 Jeep Compass Latitudes have this recall so I am unclear why mine is not part of it when I am having the exact same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424392July 12, 2021
POWER TRAIN
The contact owns a 2020 Jeep Compass. The contact stated that her son was driving at undisclosed speeds when he arrived at his destination turn into a parking lot. Placed the gear actuator in park, within second a warning indicated that the vehicle was not in park however, the contact stated that the vehicle was in park. The gear actuator seized not allowing the contact to change gears. The contact attempted to turn the vehicle off however the vehicle failed to turn off. Unknown if any odor appeared. The police department was contacted and came out and try to assist. Within a second the vehicle went up in flames. The fire department was contacted and extinguished the flames. No injuries were sustained. No medical attention contacted was contacted. The vehicle was towed by the police department to a tow yard (unknown location). The police department deemed the vehicle a total loss. USAA was contacted and will collect the vehicle but as of now, no further information was provided to the contact. The manufacture was informed of the failure however no further assistance was taken at this time. The failure mileage approximately 12,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11424473July 12, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The park rear view camera stops working for long periods of time. Sometimes it even freezes the whole screen on a black screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423937July 8, 2021
ENGINE
19000 miles and consumes 1 quart of oil a month. This has been doing this since bought new. Told dealer on two services and dealer (Smith Haven Jeep, St. James, NY) said this is normal. I know this is not normal for a new car. I drive about 400 miles a month unless going on vacation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423848July 7, 2021
UNKNOWN OR OTHER, ENGINE
I was driving with my daughter in the car and when the engine shut off on me. Luckily I was pulling up to a red light. I was able to stop but the brakes locked up on me and I couldn't restart the car. Many warning messages appeared like "steering torque service required" "anti-lock brake system service required" "ecs system need service" etc. I had just had my car serviced for a routine oil change a couple of days before at a Jeep dealership and nothing was mentioned to me that needed servicing. I then had the car towed to the dealership AutoNation Roseville Chrysler Jeep and Dodge and they do not know what is wrong with it. This is a real safety issue with a car shutting down while driving. I am just happy that I wasn't on the freeway when this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422699June 28, 2021
ENGINE, ELECTRICAL SYSTEM
On 4 seperate occasions, I have been driving at highway or cruising speeds and my vehicle will completely shut down. The dash will illuminate that the Auto Stop/Start is not working, then it will say "Stop Safely, Vehicle Will Shut Down Soon" and the car will shut down. It will then take approximately 10-15 minutes for the car to restart. I have taken into my dealership every single time it happens; they've replaced main battery, auxillary battery, replaced battery terminals and have said it "was just a fluke". The light and issue have been reproduced only once by the dealership but no diagnostic codes appear when lights come on. Dealership states MOPAR/Jeep will not authorize repairs for undiagnosable issue as it's still under warranty. The last time this happened, I had my 5 month old son in the car and we shut down on the Tappan Zee bridge. It's happened on a small 2 lane road at 10pm, I now have flares in my car for this reason so I'm not rear ended as I fear for my life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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